Succeed in Medicine

Jessica Elizabeth Isom, MD MPH is an early career community psychiatrist, public speaker, medical educator and consultant for diversity, equity, inclusion and antiracism projects. Dr. Isom draws on her psychiatric training and humble background to connect across differences in power, education, and perspective to foster a collaborative approach to achieving racial justice and equity in medicine and beyond. She gives us a framework for addressing racist patients, family members and guests. This is three steps and works in many situations. Call it out, leverage the institution and set a limit on the behavior. Interrupt. Educate. Set limit. She also gives us ways to address racist language from attending to attending or even trainee to attending. We also discuss when it is OK for a patient to request a physician of a certain gender or racial background Dr. Isom is currently an attending psychiatrist at Codman Square Health Center in Boston where she is providing expertise on antiracist transformation of staff and programming with a specific focus on the opioid use disorder services. She received her MD from the University of North Carolina at Chapel Hill, where she also received her MPH with a focus on public health leadership. She currently serves as a leader within the American Psychiatric Association Assembly representing Early Career Psychiatrists and has been elected to the Councilor Position for the Massachusetts Psychiatric Society. Currently, she is devoting considerable time to growing her consulting company, Vision for Equity LLC(vision4equity.com), which she intends to expand into a nationally sought out team of antiracism coaches and organizational trainers. She can be found on Twitter and Instagram at @drjessisommdmph. Are you too busy to build the professional digital presence your business needs? Then reach out to Advice Media at www.doctorpodcastnetwork.com/advicemedia. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kyle Bradford Jones, MD, FAAFP is an Associate (Clinical) Professor in Family and Preventive Medicine at the University of Utah School of Medicine. He graduated from the Medical College of Wisconsin in 2009, and completed his residency in Family Medicine at the University of Utah in 2012. Since then, he has worked at the Neurobehavior HOME Program, a clinical program for individuals with a developmental disability, where he leads the Primary Care and Utilization Management Teams. He is author of the best-selling and award-winning book Fallible: A Memoir of a Young Physician’s Struggle with Mental Illness.  We started with how he realized that he was struggling with his mental health, how it has become an asset in his patient care (and caring for his colleagues and trainees), some surprising data about the frequency of mood disorders and suicidal thoughts in our trainees, and how we need to give ourselves some grace in light of all of the paradoxes we are forced to grapple with in healthcare. Are you too busy to build the professional digital presence your business needs? Then reach out to Advice Media at www.doctorpodcastnetwork.com/advicemedia This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

After training near me at SUNY Downstate in Brooklyn in neurology and neurophysiology, Dr. Scott Abramson moved cross country and joined Northern California Kaiser Permanente in July 1979 and retired from the Neurology department in San Leandro in 2020. For over 25 years, he had been involved in the communication mission at Kaiser Permanente, which all started at Toastmasters. He has been a physician coach and communications instructor. His two favorite courses were: “The Secret of Happiness” and “All the Wisdom We Need To Be Joyous Physicians Can Be Found in Country Music.” For over 20 years, he wrote a monthly column in our Kaiser newsletter on communication issues such as, “The Three Most Intelligent words a Physician Can Utter,” “Why I failed to cure my wife’s headache” and The Most Important Words One Can Say to the Bereaved.” Several of these stories have been published in medical journals. Some can be found in video format on YouTube channel: http://doctorwisdom.net/ For the interview, we played a few of his favorite vignettes and he would expand on them. He’s a fantastic storyteller and, as usual, a few concepts you can start applying with your patients now. Dr. Errin Weisman is passionate about creating sustainable careers for women and fundamentally changing the toxic culture of healthcare one woman at a time. Check out her podcast Doctor Me First at doctorpodcastnetwork.com/doctormefirst This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

John Miller was born in 1958 in Ithaca, N.Y. His dad, Jimmy Miller, was the Cornell University wrestling coach and a small-town pastor. This is probably why John finds it so natural to coach and teach! At 18, John asked 16-year-old, Karen, to a movie and a few short years later they married in June 1980. Hired by Cargill off the Cornell U. campus to be a “grain trader,” John and Karen lived in three states in five years, finally settling in Minneapolis, MN. In early 1986, John began a new career providing leadership and sales management training to Twin Cities’ corporations from all industries. This is how and when John created QBQ! The Question Behind the Question. Throughout a decade of selling and facilitating training for executives and managers, he discovered the incredible need for personal accountability. In 1995, he chose to become a keynote speaker, titling his sessions “Personal Accountability and the QBQ!”—even though some people told him that “personal accountability isn’t a topic.” John’s speaking career took off and he began writing books, gaining the new title of “author.” As physicians we are problem solvers, but sometimes, especially when it doesn’t apply to patient care, we might not be asking the right questions, so he helps us reframe our questions to help us be better managers, bosses, and team leaders. This is all about personal accountability, so if this isn’t your speed, switch back over to Tim Ferriss’ podcast. We talk about personal accountability when it comes to managing our staff, managing our patients, and working in large institutions that don’t love you back. Do you need real, unbiased answers to your questions to see if Locum Tennens could be a fit for you?  Go to locumstory.com OR doctorpodcastnetwork.com/locumstory and get the answers. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

William O. Cooper, MD, MPH, is the Cornelius Vanderbilt Professor of Pediatrics and Health Policy, Associate Dean for Faculty Affairs, and Director of Vanderbilt’s Center for Patient and Professional Advocacy. We discuss the Co-worker Observation Reporting System (CORS) and Patient Advocacy Response System (PARS), which use co-worker and patient unsolicited complaints to give physicians feedback. It turns out that a few outlying physicians get the bulk of the complaints, and these physicians also account for a large percentage of complications and malpractice lawsuits. They have a system for making sure the physicians are getting this feedback, and learn about it in a constructive way such that most of them stop being those outliers, or the toxic systems that caused them to be such outliers are addressed. If you were being a jerk to your patients or your staff, would you know it? Would you know if you were the outlier? Would you course correct? Dr. Cooper is an internationally recognized expert in medication safety in children. The results of his research, published in journals including The New England Journal of Medicine and JAMA, have led to changes in policy for prescription drugs at the US Food and Drug Administration, Health Canada, and the European Union and have influenced prescribing practices for multiple specialties, including pediatricians, obstetricians, and psychiatrists. He has served as a member of the Food and Drug Administration’s Drug Safety and Risk Management Advisory Committee and recently provided testimony to the US Senate Committee on Health, Education, Labors, and Pensions on the use of psychotropic medications in children. Dr. Cooper received an M.D. degree from Vanderbilt, completed his pediatrics residency at the University of Cincinnati and served as a pediatrics chief resident and then completed his M.P.H. at Vanderbilt as a fellow in Academic General Pediatrics, where he stayed on as faculty. Dr. Cooper has directed an active research program in pediatric pharmacoepidemiology funded by NIH, AHRQ, FDA and the Robert Wood Johnson Foundation. In 2008, Dr. Cooper founded the Department of Pediatrics Office for Faculty Development, where he leads efforts to recruit and retain faculty, address issues of diversity, and foster skills development of faculty related to academic success. Are you burned out and need a change of pace? or looking to supplement your income? Then maybe locum tenens is for you. Reach out to www.doctorpodcastnetwork.com/locumstory to learn more. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dr. Lisa Allen serves as the Chief Patient Experience Officer for Johns Hopkins Medicine. We discuss how strategies applied at Hopkins can be brought to smaller practices and how larger practices can give the boutique feel of smaller practices. The theme that kept coming up was that it is all about making the patients feel welcome, from training staff, to your own demeanor as a physician, to the aesthetic of the office. We also discuss complaints vs. formal grievances and how each is addressed and we end on changes made during the pandemic. Before joining Johns Hopkins, Dr. Allen was the system vice president for quality, patient experience and patient safety with Steward Health Care System, an 11-hospital, community-based accountable care organization serving more than 1 million patients annually in 85 communities throughout Massachusetts. In this position, she successfully introduced patient-centered care, including best practices, to improve Hospital Consumer Assessment of Healthcare Providers and Systems scores. Known for her collaborative leadership style, Dr. Allen served as the associate vice president for quality, patient safety and experience at UMass Memorial Health Care, the largest provider of health services for central and western Massachusetts. She also led patient safety and quality efforts for 20 years as the director of quality management and outcomes measurement at Hartford Hospital in Connecticut. Dr. Allen earned her Ph.D. and M.A. in medical anthropology and community medicine from the University of Connecticut. She holds a bachelor’s degree in cultural anthropology from San Diego State University. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dr. David Geier is a double-board certified orthopedic surgeon and sports medicine specialist, media medical expert, and host of the new podcast, The MEDIA PROS Show. In his practice and on his online platform, he helps people feel and perform their best, regardless of age, injuries, or medical conditions. Having done well over 2,500 TV, radio, podcast, newspaper, magazine, and online publication interviews, he now coaches experts to help them grow their practices by getting interviewed as an expert in the media. We discuss why someone would want to be on TV and print media and how to get and stay there and how COVID has made it easier to make such appearances. We also discussed podcasts and why we should take his advice after debasing himself by appearing on a podcast such as this. It was a great show and even though I’m comfortable, here in my basement where you can’t see my bearding face, I’m considering making a foray into local news. He can be found @drdavidgeier on all social media platforms and mediaproscoaching.com. Please SHARE!!!   Find this and all episodes on your favorite #podcastplatform at PhysiciansGuidetoDoctoring.com A proud member of the Doctor Podcast Network! #DoctorPod #DocPod #PhysicianPodcast #PhysicianPod #DoctorPodcast #DoctorPodcastNetwork #PhysicianPodcaster #DoctorPodcaster #HealthcarePodcast #MedicalPodcast #MedicinePodcast #PhysiciansGuide #GuidetoDoctoring #MedPod #HealthPod #MedCast #HealthCast This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Award-winning experts Edgar and Peter Schein discuss the importance of humble inquiry in healthcare communication. They highlight how asking questions and actively listening can create psychological safety for both patients and healthcare professionals. The episode explores the impact of relationships, promoting humble communication, addressing patients' concerns beyond symptoms, and effective communication in pediatric care.

Brian Carlson currently serves as Vice President of Patient Experience for Vanderbilt University Medical Center. In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics.  Operationally he has direct oversight to Guest Services, Patient Relations, Service Consulting and Center for EMS Excellence. Strategically he advises on institutional patient experience goals and improvement, employee engagement, culture, and patient engagement programs, including on-line patient portal My Health at Vanderbilt. We discuss who should be on the patient experience team and it ranges from HR to your kid’s kickball instructor.  You’ll see what I mean. How much do we invest in the Patient Experience; how do we best engage our employees and how do we get buy-in from management? What are some of the out-of-the-box tactics used by Vanderbilt and how do we use surveys to take the pulse of the patient experience? Mr. Carlson joined Vanderbilt in 2007 as Administrator of the Vanderbilt Eye Institute.  Prior to Vanderbilt he served as CEO/COO of a multi-specialty physician group practice in Western New York and started his professional career at Northwestern Medical Faculty Foundation in Chicago. Please SHARE!!! Find this and all episodes on your favorite #podcastplatform at PhysiciansGuidetoDoctoring.com A proud member of the Doctor Podcast Network! This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jake Poore spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions for the masses. In 1996, Jake helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world. 80 percent of the people who attended the Institute were from healthcare…and Jake’s passion for helping to improve healthcare began. He teaches us how to get everyone at an organization to focus on the patient experience, whether they have a financial incentive or not and it starts with a morning huddle. We also discuss empowering the staff to improve the patient experience and why there needs to be a mechanism to get their ideas to management. Lastly, we discuss preboarding, which is hiring, and onboarding. This was chock full of great ideas to start applying tomorrow. Just after September 11, 2001, Mr. Poore launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Jake and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.  Mr. Poore spends most of his time in the trenches of healthcare, working side by side clinical and non-clinical care team members on every step of the patient experience. Please SHARE! Find this and all episodes on your favorite #podcastplatform at PhysiciansGuidetoDoctoring.com A proud member of the Doctor Podcast Network! #DoctorPod #DocPod #PhysicianPodcast #PhysicianPod #DoctorPodcast #DoctorPodcastNetwork #PhysicianPodcaster #DoctorPodcaster #HealthcarePodcast #MedicalPodcast #MedicinePodcast #PhysiciansGuide #GuidetoDoctoring #MedPod #HealthPod #MedCast #HealthCast This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.