Hard Calls with Trisha Price

In this episode of Hard Calls, host Trisha Price sits down with Jessica Soroky, product operations leader turned Chief of Staff to the CEO at Engine. The two discuss the symbiotic relationship between product operations and a successful product organization. Their conversation offers an inside look at what operational excellence really looks like and the hard calls it takes to achieve it in your company.A few highlights from the episode:The hard call Jessica had to make to let go of a well-liked team member in order to get her team operating at the next level.How  product operations, when done well, can get more out of your product organization without having to add additional heads. Shifting the product shipping mindset from “done” to “delivered” using the product development lifecycle to make sure that the products built are as successful as possible.Love the episode? Subscribe to Hard Calls in your favorite podcast app, drop us a ⭐⭐⭐⭐⭐ review, and share this episode with a teammate who’s staring down their own hard call today. Every subscription and review helps more product leaders find the show—let’s build better products together!👀 Connect with Jessica Soroky on LinkedIn → https://www.linkedin.com/in/jessicasoroky/ 🔗 Learn more about Pendo at pendo.io 📬 Follow Trisha Price on LinkedIn → https://www.linkedin.com/in/trisha-price-3063081/

Marty Cagan, a seasoned partner at Silicon Valley Product Group and author of several influential books, shares pivotal insights from his extensive product management career. He delves into the challenges faced during the PayPal integration at eBay and the value of user feedback. The conversation emphasizes transforming product mindsets, building trust within teams, and the importance of collaboration between product and sales. Additionally, Marty discusses balancing intuition with data in decision-making and embracing learning for innovation in product development.

Pierre Naudé, the Founding CEO and Executive Chairman of nCino, shares valuable insights from his journey of scaling nCino from startup to public company. He emphasizes the importance of adaptable leadership and strategic decision-making in navigating team dynamics during rapid growth. Naudé discusses redefining organizational structures to foster innovation and the critical nature of hiring the right individuals for team success. Together with Trisha Price, they reflect on essential leadership lessons and the impact of AI on product management.

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers.The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it. From conflicting priorities and unclear success metrics to aligning teams and navigating executive expectations, you will hear compelling stories and best practices that drive business outcomes and help you make the Hard Calls.Real decisions. Real stakes. Real leadership.Presented by PendoLearn more at pendo.io/Follow Trisha Price on LinkedIn