
Secrets To Scaling Your Ecommerce Brand
TL;DR: Secrets to Scaling Your E-commerce Brand PodcastHosted by Brand + Agency Owner Jordan West, delve into the essentials of e-commerce growth, including:Paid Advertising: Master the art of paid ads across platforms.Creative Strategy: Unlock innovative approaches to marketing.TikTok Shop & Ads: Explore the potential of TikTok for e-commerce.Facebook Ads: Leverage Facebook's vast network for your brand.Influencer Outreach: Harness the power of influencer marketing.Real Successes & Failures: Learn from real-life experiences and case studies.Industry Leader Insights: Gain wisdom from top figures in the e-commerce world.Join us for invaluable advice and strategies to elevate your e-commerce store.Welcome to "Secrets to Scaling Your E-commerce Brand," the podcast where we dive deep into the mechanics and strategies of growing your online store. I'm your host, Jordan West, a seasoned entrepreneur who has navigated the highs and lows of owning six e-commerce brands and leading a DTC marketing agency.In this podcast, we're not just scratching the surface. We're dissecting the very core of what it takes to amplify your e-commerce store's revenue. From mastering paid ads and unravelling the mysteries of creative strategy to leveraging TikTok Shop and TikTok ads, Facebook ads, and beyond. I'll share the tactics that have propelled my businesses forward and the lessons learned from the pitfalls I've encountered along the way.But that's not all. "Secrets to Scaling Your E-commerce Brand" is also about the voices of industry leaders who've made significant impacts in the e-commerce world. Join us as we talk to these pioneers, extracting valuable insights and actionable advice that you can apply directly to your business.Whether you're a budding entrepreneur eager to make your mark or an established brand looking to break through to the next level, this podcast is your go-to resource for strategies that work. Join me, Jordan West, as we unlock the secrets to scaling your e-commerce brand, transforming challenges into opportunities, and visions into realities.
Latest episodes

Nov 5, 2024 • 25min
Ep 597: E-Commerce Finances - How To Stay Cash Flow Positive in 2024 with Jake Lerner, Revenued
Send us a textWith rising costs and constrained capital availability, we discussed the shift from pursuing "unicorn" startups to a keen interest in consistently profitable businesses.In this episode, Jordan West with Jake Lerner gets into the unique and dynamic world of business financing. Together, they explore the intricacies of managing cash flow in the current economic climate and the shift away from traditional funding models. Discover how Revenued's innovative lending approach caters to businesses by focusing on revenue and performance guarantees, rather than personal credit scores.Listen and learn in this episode!Key takeaways from this episode:Immigration and Societal Reflection: The discussion highlights the multicultural dynamics of Toronto, emphasizing the significant Haitian and Jamaican communities. It also touches on concerns about modern educational systems and societal norms regarding gender identity.Entrepreneurial Financing Challenges: Many entrepreneurs face lower credit scores due to their business-building efforts, affecting their ability to secure traditional loans.Revenu's Financing Model: Revenu offers a unique lending approach focused on fixed weekly repayments, allowing businesses to manage cash flow without personal credit reporting or collateral. This model minimizes personal financial risk and offers lower fees compared to other fintech options.Impact of Business Debt on Personal Credit: Business debts can negatively affect personal credit. Revenu's products are structured to avoid reporting to personal credit bureaus, reducing the risk to individual credit scores.Fintech vs. Traditional Lending: Revenu provides more flexible and accessible funding solutions compared to traditional banks, which often require extensive criteria and have lengthy decision-making processes.Economic Climate and Funding: Despite rising costs in daily operations, venture capital is limited, and lenders are less willing to extend credit to small businesses post-SVB collapse. There's a noticeable shift towards acquiring consistently profitable businesses over chasing high-risk "unicorn" startups.Advice for Business Owners: It's crucial to separate personal and business credit liabilities, minimize positive account balance costs with potential financing, and explore different financing models to manage cash flow effectively.Trends in Ecommerce Financing: The discussion includes the evolving landscape of business financing, especially with the increasing interest in performance-focused profitable enterprises.Today’s Guest: Jake Lerner, CEO of Revenued- a digital fintech lending company. His expertise lies in cash flow management and supporting business financing beyond traditional credit score assessments. Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 31, 2024 • 40min
Ep 596: TikTok Shop Halo Effect - How It Works And Why with Mina Elias, Trivium Group LLC
Send us a textIn the dynamic landscape of online business, scaling your brand isn't just an ambition—it's an art. If you've achieved the remarkable milestone of 6 to 8-figure sales, you're on the brink of something even bigger. Your story is already impressive, but imagine where it could lead with the right guidance.In this episode, Jordan West with Mina Elias gets into the fascinating world of personal branding and the revolutionary impact of TikTok Shop on ecommerce. We'll explore the critical importance of building a personal brand and how it can open doors to incredible business opportunities. We'll also touch on essential strategies for account security, the evolving landscape of influencer marketing, and how companies are navigating challenges and seizing opportunities in the ever-changing digital marketplace. Listen and learn in this episode!Key takeaways from this episode:Personal Branding: Essential for building trust and reducing traditional sales needs. It's crucial for business growth and opportunities.Account Security: Importance of secure practices like two-factor authentication, shared through personal experiences of account issues.TikTok Shop Potential: Offers significant brand exposure despite fulfillment challenges. Impactful marketing focus over precise tracking.Talent Management: Prioritize hiring top talent and improving team performance. Understand weaknesses before outsourcing.Shifting Lead Platforms: Post-pandemic shift toward YouTube and LinkedIn over podcasts for lead generation.Marketing Strategies: Effective use of influencer and user-generated content marketing for brand growth.Strategic Partnerships: Be selective with partnerships to protect brand reputation and ensure impactful collaborations.Operational Challenges: TikTok Shop's fulfillment needs improvement for enhanced performance on other platforms like Amazon.Today’s Guest: Mina Elias, Founder & CEO of Trivium - is connected with Trivium, where he provides resources and assistance for Amazon sellers. He is a chemical engineer with a master's degree, an MMA fighter, and an expert in ecommerce, particularly in leveraging platforms like Amazon and TikTok Shop for business growth.Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 29, 2024 • 10min
Ep 595: Tools To Crush BFCM - Influencer Gifting with Jordan West
Send us a textInnovate your gifting strategy by offering influencers incentives based on post impressions using tools like Refundnel. This ensures your investment translates into measurable visibility.In this episode, Jordan West gats into the essential tools to dominate your Black Friday sales strategy with a focus on influencer seeding and gifting. We're diving into practical, strategic approaches for maximizing your influencer collaborations without breaking the bank. Discover the innovative ways to utilize Social Snowball's AI platform for influencer identification, Refunnel's groundbreaking pay-per-impression incentive, and effective gifting strategies.Listen and learn in this episode!Key takeaways from this episode:Influencer Seeding and Gifting Strategy: Jordan explains the importance of influencer seeding and gifting as a strategy to enhance reach and engagement, especially during events like Black Friday.Challenges with Influencer Gifting: Acknowledges that a common issue with influencer gifting is that many influencers do not post the gifts they receive.Influencer Selection Tools: Introduces tools like Social Snowball and Join Brands. Social Snowball’s AI-powered tool is highly recommended for identifying suitable influencers for gifting and seeding.Gifting Strategy and TikTok Shop: Emphasizes a strategy involving influencers purchasing products from TikTok shop, with the option to reimburse them later to stimulate revenue on the platform.Innovative Use of Refundnel: Explains how Refundnel gamifies influencer engagement by offering a pay per impression incentive, boosting influencer motivation and resulting in higher post visibility.Seamless Workflow with Refundnel: Refundnel’s direct checkout integration with Shopify simplifies the process of sending out gifts by automatically creating a gifting order.Post-Engagement Follow-up: Encourages follow-up with influencers to invite them into ongoing affiliate partnerships and offering better incentives based on their performance.Gamification of Influencer Engagement: Suggests creating a competitive atmosphere among influencers with gamified incentives for achieving high sales or engagement numbers.Use of Communication Platforms: Recommends using platforms like WhatsApp or Discord to manage and engage influencer groups effectively.Recommended Tools/Apps:Refunnel: https://www.refunnel.com/ Joinbrands: https://joinbrands.com/ Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 24, 2024 • 27min
Ep 594: How To Recession-Proof Your Brand with Edwin Carrion, Carrion Investment Group
Send us a textWe'll unpack recession-proof strategies and the importance of mentorship to avoid costly mistakes. Plus, explore the role of spirituality and belief in driving innovation and personal growth.In this episode, Jordan West with guest Edwin Carion, a self-described "god made millionaire." Together, they unravel the intricacies of building a life that balances business success with deep personal fulfillment. The importance of spiritual belief in achieving success, and the value of mentorship in navigating financial setbacks. Edwin shares lessons learned from his own journey, including overcoming bankruptcy and scaling multiple businesses, and offers practical advice for making your business recession-proof.Listen and learn in this episode!Key takeaways from this episode:Collaboration and Belief in Spirituality: Success is often achieved through collaboration and having a belief in something greater, which enhances self-worth and capability.Balancing Career and Personal Life: It's important to structure businesses around personal life to achieve long-term satisfaction, emphasizing the role of family and achieving work-life balance.Core Values from Military Experience: Values like honor, courage, and commitment from the military can significantly impact business practices and decisions.Mindset Matters: A "millionaire mindset" focusing on self-belief and facing challenges without fear is crucial for scaling a business to a multimillion-dollar level.Learning from Financial Setbacks: Bankruptcy and economic challenges serve as crucial learning experiences, teaching the importance of financial preparedness and avoiding being overleveraged.Value of Mentorship: Investing in mentorship can prevent costly mistakes, promoting accountability and providing guidance to navigate business pitfalls.Recession-Proof Strategies: Being prepared for economic downturns is vital for business sustainability and growth, as learned from past recessions.Trust but Verify: Verify business partners to avoid repeating past mistakes, ensuring trustworthy and reliable collaborations.Engagement and Resource Utilization: Encourage asking questions and leveraging available resources, particularly via social media, to facilitate business growth.Building a Vision and Overcoming Limitations: Address self-limiting beliefs by believing in oneself and aligning business goals with personal aspirations.Recommended Books:10x Is Easier Than 2x: https://www.goodreads.com/book/show/63338662-10x-is-easier-than-2x Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 22, 2024 • 9min
Ep 593: 2024 TikTok Shop Launch Strategy with Jordan West
Explore the dynamic world of TikTok Shop with insights on how to launch and scale effectively. Learn the phased approach starting with quality visuals, then target your top 3 SKUs for maximum impact. Discover the power of content creation using in-house talent to boost ads and drive sales. Uncover the art of affiliate marketing by showcasing past successes to attract partnerships. Plus, harness FOMO and social proof to elevate brand visibility and sales. This episode is packed with strategies to transform your e-commerce game!

Oct 16, 2024 • 10min
Ep 592: Software To Crush Black Friday - Part 1 - Loyalty and Gift With Purchase with Jordan West
Send us a textThe transformative power of cutting-edge apps designed to enhance your Shopify store's performance. Whether you're running a budding new venture or a massive brand, these tools are tailored to meet your needs.In this episode, Jordan West gets into showcasing an app that stands out for its innovative approach to loyalty and targeted marketing. After getting introduced to this app a few months ago through consulting work, I've seen firsthand its game-changing potential for Shopify stores making over $1 million. We'll explore its cutting-edge features like AI-driven gift with purchase campaigns and tailored customer offers that can elevate your brand's performance.Listen and learn in this episode!Key takeaways from this episode:Focus on Effective Apps: The episode emphasizes the importance of identifying the right apps and software to optimize eCommerce operations, especially during high-stake events like Black Friday.AI-Enabled Solutions: AI-enabled software is highlighted as a critical tool for increasing efficiency and achieving better results.Innovation in Loyalty Programs: Traditional loyalty programs are scrutinized, and the episode introduces Raylion, an app that offers a modern approach to customer loyalty using AI to predict customer behavior and tailor offers.Gift with Purchase Feature: Raylion's solution to the "gift with purchase" feature is showcased as a significant innovation, allowing stores to automate these promotions and target different audiences using AB testing.Inventory Management: Using excess inventory for promotional purposes like gifting with purchase is recommended over discounting, to avoid brand devaluation.Personalized Offers: The importance of personalized and intelligent offers is stressed, utilizing customer data to optimize sales without resorting to blanket discounts.Integration and Compatibility: The episode underlines the app's seamless integration with existing systems like Shopify and Klaviyo.Broad Applicability: The Raylion app is advocated as suitable for both small stores and massive eCommerce brands due to its scalability and effectiveness.Recommended Apps/Tools:Raleon: https://raleon.io/ Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 15, 2024 • 36min
Ep 591: Attribution and Sources Of Truth - What Platforms To Believe with Michael True, Prescient AI
Send us a textImagine the confidence you'll gain by making informed, forward-looking decisions and forecasting with accuracy using machine learning. We discuss the shift from granular metrics to a grander perspective that focuses on your marketing efficiency ratio—knowledge that can keep your brand ahead of the curve.In this episode, Jordan West with guest Michael Churm, the co-founder and CEO of Prescient AI. Michael brings his rich tech experience from Oracle, IBM, and App Annie to share how Prescient AI is revolutionizing marketing measurement. We explore the transformative impact of AI in navigating post-iOS 14.5 challenges, the role of multi-touch attribution, and the importance of understanding ad spend's impact on revenue. Listen and learn in this episode!Key takeaways from this episode:Adaptation to Modern Challenges: Prescient AI offers cookie-free analytics, updating marketing mix models to tackle privacy changes like iOS 14.5.AI’s Role: AI helps solve measurement issues and tracks ad spend impact across channels for a comprehensive marketing view.AOV’s Impact: Average Order Value affects ad attribution, with platforms like TikTok and Pinterest creating halo effects, complicating immediate measurement.Multi-Platform Strategy: Scaling brands should diversify media beyond Meta and Google to include CTV, podcasts, and TikTok Shop.Evolving Attribution Models: Machine learning-driven models offer dynamic, daily insights, improving on traditional infrequent models.Beyond ROAS: Jordan West argues advanced tools provide deeper insights than ROAS, especially for brands with larger ad budgets.TikTok Attribution: TikTok Shop enhances attribution, but high AOV items remain challenging due to longer decision cycles.Calls to Action: Michael Churm urges brands to consult with analytics vendors for scaling and emphasizes selecting the right partner.Today’s Guest: Michael True, the co-founder and CEO of Prescient AI. With a tech background honed at major companies like Oracle, IBM (on the Watson team), and App Annie, Michael brings a wealth of experience to the table. He is an expert in marketing analytics, specifically leveraging artificial intelligence to solve complex measurement challenges without relying on cookies or pixels.Recommended Apps/Tools:Prescient AI: https://prescientai.com/ Triple Whale: https://www.triplewhale.com/ Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 8, 2024 • 34min
Ep 590: What Is Going On In E-commerce In 2024? with Raul Galera, Referral Candy
Send us a textWe're uncovering vital trends impacting your business decisions—from the rise in marketing budgets to the power of agencies in shaping strategies. We'll explore consumer behavior shifts, particularly within millennial families, and delve into how seasonal trends like back-to-school shopping can influence your bottom line.In this episode, Jordan West with guest Raul Galera, discusses the significant shifts in social commerce, with TikTok Shop coming to the forefront, and live shopping's potential to drive engagement and sales. Plus, Jordan West will provide expert tips on agency fee structures to ensure your partnership aligns with profitability and growth strategies.Listen and learn in this episode!Key takeaways from this episode:Increase in Marketing Budgets: Brands are now spending more on marketing despite initial hesitations. This reflects growing confidence in marketing investments, particularly noticeable after the seasonal summer lull.Value of Agencies: Agencies provide a broader view of industry trends because of their access to data from multiple brands, as opposed to brands relying solely on their own data points. This makes agencies valuable for insights and strategic decisions.App Spending: Brands focus app spending on potential ROI rather than having a fixed budget, making it part of the marketing investment rather than a hard cost.Reactive Financial Practices in E-commerce: Many e-commerce business owners lack formal business education and tend to be more reactive in financial decision-making.Fractional CFOs: They can sometimes scrutinize agency value without understanding the significance of the services provided, leading to potential misjudgments in strategic decisions.Agency Relationships: Good communication and overcoming pride are important to maintain beneficial relationships between brands and agencies.Social Commerce Trends: Platforms like TikTok and live shopping are becoming essential for modern brand visibility and engagement strategies.Shift in Ecommerce Sentiment: There is an optimistic shift in sentiment for 2024 compared to a challenging 2023, with brands feeling more prepared for events like Black Friday and Cyber Monday.Agency vs. In-house Staffing: Agencies are preferred over in-house hires due to their shared industry knowledge and expertise, though brands are becoming more selective about agency fees.Today’s Guest: Raul Galera, who is connected with Referral Candy, a platform specializing in enhancing referral marketing strategies for e-commerce brands. As an expert in the e-commerce landscape, Raul Galera shares insightful perspectives on marketing trends, the evolving role of agencies, and consumer behaviors, particularly focusing on how agencies can provide comprehensive industry insights. Recommended Apps/Tools:Referral Candy: https://www.referralcandy.com/ Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow

Oct 3, 2024 • 59min
EP 589: TikTok Shop 2024 - The Only podcast Episode You’ll Need To Listen To with Jordan West
Jordan West, a seasoned eCommerce expert with vast experience in managing brands and social commerce, dives into the power of TikTok Shop. He emphasizes the importance of integrating TikTok with direct-to-consumer strategies and Amazon for amplified sales. Jordan highlights the need to establish a robust affiliate network before running ads and shares tips on attracting influencers. He also addresses challenges faced by Canadian businesses and encourages leveraging live shopping trends to enhance sales.

Oct 1, 2024 • 34min
EP 588: E- Commerce Turnaround - How To Save A Clothing Company With Bryant Jaquez, Bums & Roses
Send us a textExplore the essential role of strong leadership in scaling businesses, drawing from principles like the "21 Irrefutable Laws of Leadership." Bryant will share his incredible journey, from revamping a struggling women's apparel brand to leading the marketing powerhouse at Bethel Music and navigating the dynamic environment of The Adventure Challenge.In this episode, Jordan West with guest Bryant Jacquez, today we're diving deep into the world of leadership, business turnarounds, and dynamic marketing. Bryant, a seasoned professional in the ecommerce space, has a rich history in direct-to-consumer marketing and has held prominent roles such as CMO and CEO across several high-impact companies.Listen and learn in this episode!Key takeaways from this episode:Identifying and Managing Underperformers:"C players" harm organizations. Leaders must identify and manage or remove underperformers to maintain high performance.Leadership is Fundamental:Effective leadership drives organizational success. Leaders should focus on continually improving their skills.Survival Tactics in Distressed Environments:In high-stakes situations, urgent actions take priority over traditional practices. This focus can help revive struggling companies.Diverse Marketing Strategies:Diversifying marketing is crucial. Relying on one platform limits reach; using influencers, affiliates, and multiple channels maximizes engagement.Restructuring and Cost Optimization:Switching to cost-effective software saves money and improves resource allocation.Creative Talent and Risk-Taking:Allowing talent the freedom to explore fosters innovation, as seen with the Adventure Challenge team.Adaptability in Career:Transferring skills across roles creates new opportunities, such as managing both artists and influencers.The Importance of Strong Vendor Relationships:Strong vendor relationships ensure stability. Payment issues can disrupt operations.Innovation in Marketing Campaigns:Leveraging popular culture, like the Snoop Dogg campaign for Solo Stove, drives viral success and enhances brand exposure.Today’s Guest: Bryant Jaquez, a seasoned professional in the ecommerce space known for his strategic leadership and marketing expertise. Bryant has held significant roles such as CMO and CEO, contributing to the growth and turnaround of several companies, including The Adventure Challenge, Caden Lane, and Buddy Love. He is well-versed in direct-to-consumer (D2C) marketing, scaling businesses, and managing high-growth organizations. Recommended Apps/Tools:Cin7: https://www.cin7.com/ Netsuite: https://www.netsuite.com/ Klaviyo: https://www.klaviyo.com/ Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/grow