Engaging Leader: Leadership communication principles with Jesse Lahey

On Engaging Leader, we share a lot of principles about leadership communication, but what about collaboration communication? In other words, what’s the most effective and efficient way to talk to the colleagues and clients you work with most closely in order to do great work together? That’s a trick question, because there isn’t (yet) a […]

“We’re in the people business serving coffee, not the coffee business serving people.” ~ Howard Behar As the president of Starbucks North America and Starbucks International, Howard Behar spent over 20 years helping grow the company into a worldwide phenomenon. During those years, he was integral in establishing and nurturing the Starbucks culture. Since the beginning, […]

They’re supposedly young and healthy, but a new study shows that more than half of Millennials report having a chronic health condition. In addition, Millennials struggle how to navigate the health care system, starting with choosing an appropriate health plan in the first place. These and other surprising findings are from a new study on […]

Increasingly, large organizations are finding their competitive landscape changing so quickly that they’re unable to respond fast enough to survive and thrive. Most mature organizations have a built-in tendency to kill off anything agile, innovative, and entrepreneurial — which often is exactly what’s needed to stay ahead of today’s ever-increasing pace of change in the […]

People power your business — and success can hinge on your hiring, inspiring, and keeping the right ones. As a leader, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry list of things they wish managers knew: best practices that […]

We are in the early years of a fundamental demographic shift. What worked in the past will no longer be enough. In order to attract and keep top talent — and to influence their actions — you will need to change how you engage people. Today’s workforce is made up primarily of three generations: Baby […]

“Learn what is true to do what is right.” ~ Thomas Huxley The thing that companies and individuals need most they often get least. What is this thing? The truth. Why? Because people don’t have the courage to say what they’re really thinking. But no company or individual can survive, let alone thrive, without the […]

In episode 136, I shared how there are three secrets to effective content as part of a leadership or workforce communication strategy: visual, sticky, and “nudgy.” We discussed the first secret in episode 127, Let’s Get Visual: 6 Engaging Ways to Use Images. We discussed the second secret in episode 136, Sticky — 7 Keys […]

With warm, summer weather arriving in the northern hemisphere, many of us have vacation plans. But what type of vacation will you take? Will it actually refresh you, helping you come back to work with new energy, fresh ideas, and a better perspective to help you deliver results that matter? If you’re like most business […]

In a typical communication strategy, part of the plan involves leadership actions, but also involves communication content — words, images, videos, and so forth. You’ve probably heard the phrase Content Is King. You can do a great job with other aspects of your strategy, but if the content isn’t effective, you’ll fail to meet your […]