"Radical candor doesn't mean you'll never have to fire anyone. It just means that they won't be surprised when you fire them." - Kim Scott Why should every CEO get their whole company to critique them? What radical candor did Sheryl Sandberg drop on Kim Scott after a presentation at Google? Why do leaders need to get comfortable with challenging directly? How can you make someone feel good about being fired? What's So Radical About Candor? What Every Boss Needs to KnowKim Scott has quite the resume. After getting her BA at Princeton and her MBA from Harvard, she led teams at both Apple and Google, and she has coached the CEOs of some of the top companies in the world, including Dropbox and Twitter.Today, Kim shares the groundbreaking conclusions that led to her best-selling book Radical Candor — and tells you what you need to know to become a kickass boss.How to Disagree Respectfully, and Why Your Colleagues Will Thank You For ItAs someone with an almost scholarly knowledge of the art of criticism, Kim Scott knows that it's impossible for people to build good relationships if they can't disagree with one another in a respectful way. Your team can't be innovative if they're afraid to say what they really think.Kim explains why the success and culture of your firm depends on your ability to give and take criticism in a way that is fair and kind, but unashamedly honest and true. It's not being cruel to be kind — it's being authentic to thrive.Why Every Leader Needs to Ask For Feedback, and How to Do It RightThere's one exception to the "praise publicly, criticize privately" rule, and that's if you're the CEO. Kim hacks efficiency and addresses power imbalance by soliciting direct feedback on the regular.But what's the leader with 30, 40, 50, or more people under them supposed to do? We discuss the feedback framework at the top, and how radical candor ahead of time saves challenges (not to mention meetings!) down the line.Key takeaways: Clarity is measured at the other person’s ear, not at your mouth. The emotional response of the other party will help you better understand how your message landed and to adjust if necessary. The phrase “soft skill” is over. From the Marine Corps to the head of global organizations, feedback, listening, and communication skills should be top of your agenda, whether you're hiring or leveling up your personal qualities. Find out what your recipe is and follow it every day. Taking care of yourself is vital. If you put your wheel out of alignment, you're not only doing a disservice to yourself — you're doing a disservice to your team. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Kim Scott Website Kim Scott LinkedIn Kim Scott Twitter

"You keep your edge. You keep your cool. But you go at it like a steely-eyed, barrel-chested killer." - John Berry Why do veterans make the best trial attorneys? How did John Berry grow his father's niche law firm to even greater heights? Why is ego the downfall of true personal growth in leadership? How do you create the ultimate brand affinity in a niche legal space? How John Berry Went From Second Lieutenant to Trial Attorney and CEOAs a second lieutenant, John Berry had high-profile postings all over the world, from Iraq to Bosnia. The grueling experience of training and active duty taught him dedication, fortitude, and the wisdom to choose your battles. In the military, you can't always control your outcome — but you can control your appearance, fitness level, and attitude.John explains how he applied that warrior ethos and love for the mission to both the courtroom and to the business of law, building upon his father's practice to become one of the fastest-growing law firms on the Inc. 5000.Pressure Makes Diamonds: Why Your Best Investment is YourselfJohn's father was a celebrity lawyer who, despite spending a lot of time away, always developed John's interests by giving him great mentors and coaches. John grew up knowing that the best investment you can make is in your personal growth — and that nothing is unattainable if you put in the hours.This ingrained work ethic has characterized John's legal career. He's continued to seek out the best and brightest people as mentors, advisors, or team members at his firm. John shares how he strives to better himself every day, and why he's always reaching for the next goal.Veteran Clients Need Veteran Lawyers: Building the Ultimate Niche PracticeBerry Law Firm was specializing in veteran law cases before it was recognized as a niche. United by a passion for helping veterans, John's team has developed a culture within the organization that draws in their ideal client through the ultimate brand affinity.John's team is his platoon. They share his love for the mission, and he looks for other military training characteristics when hiring as well. If John hands you a task, he expects it to get done without having to look at it again — the so-called “fire and forget.” John shares why veterans make impeccable attorneys, and how doubling-down on the firm's niche is expanding his business.Key takeaways: Getting someone to “cover your six” is about securing all your bases and not being perceived as weak. John explains why dealing with the “who, what, when, where, why” and hiring the right person to deliver the “how” empowered him to progress his firm to new heights. Your ego will fail you. If pride gets in the way of feedback, then you're doomed to repeat your mistakes, explains John. He believes feedback is a gift — and that you'll never be a leader until you're willing to truly listen to your team. Elite firms have a bigger vision and concrete steps to get there. Moving from being a good firm to a great one takes incremental progression always aligned with your big picture, plus the courage to make and stick to critical decisions. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn JS Berry Law Website John Berry LinkedIn John Berry Twitter

"The future of law is a consolidation, and I think people ought to prepare for that." - Andrew Finkelstein How do law, business, tech, and consumer advocacy go hand in hand? Can you detect toxic company culture before going into business with a firm? Why are the busiest people oftentimes the worst procrastinators? Are client surveys really still relevant for the law firm of the future? Andrew Finkelstein and the Business of Law: Four Firms and CountingIn 1991, Andrew Finkelstein joined his father’s firm in Orange County, New York by literally getting himself a seat at the table — he didn't even have his own desk! His career has been characterized by his ability to carve himself a unique niche that sits astride law, business, technology, and consumer advocacy.Now heading up four law firms, Finkelstein joins us to share his game changing story and vision for where the legal industry is headed.Technology and the Human Factor: Is This the Future of Law Firms?Early on, Finkelstein knew that technology was vital to running future-proof firms. Right from the get-go, he viewed the firm as a business — a software company that just happened to practice law. Today, over 70% of his business comes from existing and prior clients.Finkelstein credits his success to the winning formula of investments in technology, incessant dedication to customer service, and constant self-analysis. He explains why every law firm needs to develop a client-centric approach, and why the future of law firms is consolidation.When Mergers Go Sideways: Why Company Culture Still RulesWith an MBA and a formidable track record, you'd think that every merger Andrew Finkelstein is involved with is an instant success. He shares with us the story of the one he had to walk away from. This firm ticked all the boxes, from inventory and business opportunity to its ability to withstand a transition period. So what went wrong? Two words: company culture.Finkelstein explains the cultural conflict and misalignment that was unacceptable to him, how he came to the realization that the merger wasn't viable, and why purported rockstar firms — or employees — sometimes aren't what they seem.Key takeaways: Compassion first. When dealing with clients, the human factor is what will set you apart from your competitors. If you see law as a service industry, then your competitors should be world class organizations: Amazon, Apple, Netflix. Don't underestimate surveys. Whether it's from your staff or clients, the only way to find out how you're really doing from a human perspective is to collect anonymous feedback. Sometimes it might sting, but knowledge is a superpower that opens the door to real growth. Procrastination is the antithesis of success. Sometimes the busiest people are the biggest procrastinators out there, whether it's conscious or subliminal. Tackle that pile of difficult or uncomfortable work head on, and the rest will be smooth sailing. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Finkelstein & Partners Website Andrew Finkelstein LinkedIn

"The people through the door change the world, change their lives, and change the lives of others but they get bloodied in the process." - Michael Brody-Waite Why do great leaders live like drug addicts? What are the four “masks” holding back every individual, leader, and organization? Why did Michael Brody-Waite put his mom-turned-employee on a performance improvement plan? How can entrepreneurs overcome imposter syndrome? Why Your Team Needs to Behave Like AddictsMichael Brody-Waite has had an unusual journey to success. As a recovering drug addict turned TEDx speaker and 3xs CEO, he's formed a unique approach to business and life through three key recovery principles: rigorous authenticity, surrendering the outcome, and doing uncomfortable work.In this episode, Michael explains how these simple-to-say, tricky-to-execute principles led him to great success in corporate America — and why being an addict created a competitive advantage.Rigorous Authenticity: How to Drop the MaskAccording to Michael's research, 70% of employees are avoiding a difficult conversation with their boss, coworkers, or someone that they manage. This avoidant behavior is one of the four masks that are holding back every individual, leader, and organization.Self-deception is intrinsic to mankind's tribe mentality, so changing your behavior takes courage and determination. Michael lets us in on what it takes to really tear down that wall and what you stand to gain by getting comfortable with the uncomfortable.Why Leaders Should Share the Things That Scare Them to DeathAs the youngest manager in his department in a Fortune 500 company, Michael Brody-Waite was no stranger to imposter syndrome. He learned the hard way that trying to control perceptions only holds back personal growth.Michael explains why owning your weaknesses and aggressively sharing them not only lets you live your authentic life and makes you more productive, but ultimately gives you more clout as a leader.Key takeaways: Create an intentional feedback loop. In a world where everyone's got an opinion and a platform, it's key to identify your trusted allies. Find a tribe that is fully aligned with your belief system, and you'll gain advice that truly adds value. Make peace with haters. We're trained to follow, and a fear of rejection holds us back from achieving our potential. Authenticity is difficult but vital: make peace with the fact that you'll have haters and fans, and learn to embrace your unique perspective. The world needs real leaders. Fulfilment comes from living a life that's true to yourself and leading by example. Michael says that most of us are thirsting for real leaders — and real leaders show you how they lead themselves. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Michael Brody-Waite Website Michael Brody-Waite Twitter

"The cool thing about finding a way to manage through difficult times is that when times are good, it's like you've been training with weights on." - Will Ahmed How can tracking your own body's data unlock your peak performance? How does stress manifest differently in entrepreneurs and elite athletes? Does blocking blue light really help you get better sleep? Can a health tracker predict COVID-19 in asymptomatic patients? Unlocking Human Performance the WHOOP WayWill Ahmed, Founder and CEO of fitness tracker & lifestyle brand WHOOP, is on a mission to unlock human performance. Created for and used by world-renowned athletes, WHOOP wants to give everyone the chance to operate at their peak and understand their bodies in a profound way.What is heart rate variability and what can it tell you about stress? How much sleep do you really need? When should you hit the high-intensity workouts and when is it best to hold back? Will Ahmed lets us in on some of WHOOP's most intriguing insights.It's a Marathon, Not a Sprint: Entrepreneurial Health HacksEntrepreneurs take on more stress than most people are willing to endure, but they're not superhuman. Instead of easing off of stressful activities, entrepreneurs often have to establish methods to withstand high-stress situations on a regular basis. Will experienced this first-hand while building WHOOP, and he's keen to share his findings.Sleep is paramount, but you might not be getting the right kind. We talk REM, cognitive repair, and the small lifestyle changes that can add up to make a huge difference.Detecting COVID-19: What Really Happened at the PGA TourWith a huge dataset provided by WHOOP wearers who signed up to participate, the company started to track health and fitness parameters during the pandemic. Will talks us through the insights they've uncovered and how they're collaborating with academics and healthcare professionals to help predict new cases and offer insights into the effect of the virus.Plus, we reveal how WHOOP was instrumental in detecting Nick Watney's asymptomatic COVID-19 — a game changing save that would have otherwise had dramatic effects on the world of professional golf and the health of its athletes.Key takeaways: There's no one-size-fits-all when it comes to health. Will Ahmed isn't against paleo or keto diets, but he believes that our physiology and nutrition requirements are highly individual. To optimize your personal health, there's no substitute for self-study. It's not about parameters. It's about performance. When it comes to tracking fitness, we shouldn't view specific figures as goals to hit. Instead, Will argues the case for a personal-best and performance-orientated view, particularly in the workplace. The future of personalized healthcare. Will Ahmed believes that in the near future we'll be able to have individual recipes that make up our ideal health plans, from how and when we work out, to our diets, to which supplements we take. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Will Ahmed LinkedIn Will Ahmed Twitter Whoop Website

"You just can't step back and stop trying cases. There's no substitute for that" - John Gomez How did Gomez go from a small boutique firm to over a billion dollars in verdicts? What can trial attorneys learn from world-class athletes? How can supercharged perseverance help to overcome hardships? What did Gomez do to go above and beyond in the American Beauty case? Why John Gomez Put Everything on the Line For the American Beauty CaseBy now, Gomez has achieved over a billion dollars in verdicts, but he's perhaps best known for the American Beauty case — a high-profile murder trial that broke him into the media's spotlight, but almost broke him financially too.Gomez tells all about going all-in on a single high-profile case, going above and beyond to get the result the victim’s family deserved — and how it put him on the path to success.The Courtroom is a Boxing Gym: Why Talent is Nothing Without TrainingRight from the start, Gomez's ambition was to become the best trial lawyer he could be. He has earned awards and critical acclaim, but he's not sleeping on it. In fact, he believes that talent is nothing without training.Gomez explains why he treats the courtroom the same way he does a boxing ring, why all trial attorneys should seek challenges and consistently raise the bar higher, and how recalibrating your ego in the gym can sharpen your performance in front of a jury.Hardships Shape Champions: How John Gomez Overcame His Darkest YearsAs the saying goes, sometimes it doesn't just rain — it pours. John Gomez describes his own thunderstorm: a period of adversity with multiple professional and personal challenges.Gomez had to make some tough decisions, rearrange his team, and go on a personal redemption journey. He shares how he used the experience as his biggest learning curve, how he came out fighting stronger than ever, and how you can do the same.Key takeaways: Discipline and self-care are vital for entrepreneurs, and not just when you're working. Gomez shares the lessons he's learned about self-centering practices and the impact they've had on all aspects of his life. From boutique firm to powerhouse, Gomez wants to lead by example. He believes that with enough dedication and a penchant for calculated risk, even small firms can rise to the top. Bring on the challenging cases. In order to keep building their reputation and credibility, Gomez says attorneys need to constantly work to exceed their own expectations. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Gomez Trial Attorneys Website John Gomez LinkedIn

“Brand is what people think of you when you're out of the room." - Harlan Schillinger Why was Harlan so insistent on monitoring his clients’ calls before agreeing to work with them? How can smaller law firms compete with the incumbent "fat cats"? Why won't this legal marketing veteran ever truly retire? How can brand and communication take you from churn & burn to referral role model? Why There's No Substitute For Focusing on Your Firm as a BusinessLegal industry veteran Harlan Schillinger has weathered more than a few market downturns, and he believes right now is a fertile ground for great growth. His advice? Don't panic — get crystal clear.Harlan explains what law firms need to be doing now to thrive, from hacking your internal processes to kickstarting your cash flow and settling cases in the most productive, absolute manner.Make Your Brand Deliver: How To Turn the Client Churn and Burn AroundFor Harlan, brand is everything: it's what people think of you when you're not in the room, it's what you stand for, and it's a lot more than just a logo. In fact, he goes as far as to say your message means NOTHING if you can't properly express it.Michael and Harlan explore concrete tactical approaches for branding and marketing for firms of all sizes, including building a steadfast company culture, crafting your messaging, and transforming client churn and burn into real referrals.Why Attorneys Need to Get Over Their Social Media PhobiaAttorneys have been looking at social media all wrong, and Harlan's here to tell you why (your transactional mindset might have a lot to do with it).Social media is here to stay — so if you haven't got your head in the game, then you need to call on some experts to show you the way. Harlan explains the truth about tracking your intake, why your vital social media presence is the key to delivering credibility day in & day out, and why you should never ask, "How did you hear about us?"Key takeaways: Your problem isn't your leads. Poor knowledge of your own case management system and a lack of intake and conversion metrics might be the real reason why your leads seem like duds! Harlan gives us his insights into what the best firms do right. Team above all. Particularly in times of adversity, you need to pull your key people together, listen to your team, and let common sense rule. As Harlan says, you'll never win the Superbowl unless you have a great team and they're all working together. The power of word of mouth. Good news for the up-and-coming firms: according to Harlan Schillinger, if you haven't got a huge marketing budget, word of mouth still rules. He details how to craft a message of compassion, drum up more business, and keep in touch with people strategically — all in the pursuit of great cases. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Harlan Schillinger Website Harlan Schillinger LinkedIn

"If you don't have systems that you can execute on consistently, you don't actually have a business — you have an expensive hobby." - Joey Coleman How can law firm owners compete with the likes of Amazon and Netflix in terms of client experience? Why does every client automatically feel buyer's remorse (and what can you do about it)? What don't you learn about client experience when you sit the JD? How can you really turn attorney-phobic clients into powerful advocates of your law firm? The Secret To Never Losing A Client AgainFor nearly 20 years, Joey Coleman has helped organizations retain their best clients and turn them into raving fans. But he wasn’t born an expert on client experience. Believe it or not, Joey honed his communication skills in the courtroom as a trial attorney.According to Joey, all attorneys got into law first and foremost because they wanted to help people — to protect, defend, support, and encourage their clients. That's why delivering a world-class client experience should be a total no-brainer.The New Buyer's Journey — Where Client Experience Is EverythingMost entrepreneurs know the traditional buyer’s journey, which focuses on only three stages: awareness, consideration, and decision. But this traditional buyer’s journey doesn’t reflect the way consumers make decisions today.Joey explains how law firm owners should be thinking about the new buyer’s journey — eight distinct phases that start with the client's assessment of you and end with the holy grail: client advocacy.Results vs. Experience: Why Clients Like You More When You Change Their MindsDoes getting a great result in a trial automatically get you a great rating and referral from the client? Every time you have a new client, you're being judged on their previous experiences with attorneys. Joey says client experience trumps the result of any ruling, however impressive. He explains how preconceptions and baggage can be used to your advantage, and why failing and then turning a result around only makes your client appreciate you more.Key takeaways: First impressions are lasting impressions. If you're marketing yourself as a world-class law firm, you need to deliver the experience that you're promising. Joey explains why lawyers don't always have the best training in client experience, and what you need to know to better your offering. As an attorney, managing clients expectations can be a balancing act. Joey gives his thoughts on navigating client expectations, both as a former trial attorney and as the client experience expert he is today. Joey and Michael discuss the importance of alignment. To be the best, law firm owners need to assess the experience they're giving to their employees and see if it is of the caliber of the experience they're hoping they will deliver to their clients. Joey’s First 100 Days® Implementation KitJoey has generously offered to give away a free First 100 Days® Implementation Kit designed exclusively for lawyers. This kit is designed to help you grow your business, enhance your client interactions, and increase the number of referrals you receive. This exclusive resource will walk you through the 8 phases of the client journey and use the 6 tools that Joey believes are the secret weapon to communicate with your client across these 8 phases. Download free here.Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Joey Coleman Website Joey Coleman LinkedIn Joey Coleman Book

"So just because business has gone down, you're going to cry? You figure out how to reinvent yourself. Life's about adapting." - Glen Lerner How did Glen Lerner go from fresh-faced new graduate to running one of the largest plaintiff firms in America? Why ISN'T the client always right? What does Glen really think about the controversy surrounding him? How Glen Lerner Discovered He Was UnemployablePretty early on in his career, Glen discovered that he just couldn't work for anyone else. Straight out law school, he moved to Vegas and started hustling, and his practice grew exponentially from there. We discuss what it takes to establish, run, and grow a successful law firm, and how a defined partnership can shape your future.Corporations, Challenges, And Clearing Your NameRunning a law firm isn't for the faint of heart, and Glen Lerner is no stranger to adversity. So how has he always come out on top?We talk about the triumphs and challenges of Glen's career, including 9-figure verdicts, going up against an international corporation, sounding-off against critics who don't agree with his growth approach, and the adversity-proof attitude he cultivated along the way.Do It Big: How To Make Sure Everyone Knows Your FirmGlen Lerner has the most known face in all of Nevada, and it's no accident. Throughout his career, his advertising strategy has been honed, calculated, and measured for maximum effect. Glen explains his knack for jingles and why he's more than willing to put his personality out in the public domain. Plus, he shares why he believes anything worth doing is worth doing BIG.Key takeaways: Run your firm like a business. It's clear from Glen's trajectory that the application of business management techniques were paramount to Lerner and Rowe's success. He explains that with growth comes the responsibility to provide for your teams, and the need to sharpen your entrepreneurial clout. Brand is a multi-faceted approach. Glen knows what makes people tick, so he's an advertising natural. However, he shares the belief that brand needs to be all-encompassing - it's not only what you do for your clients, it's what you do for the community around you. Find your perfect partner. Lerner and Rowe are another example of the visionary/integrator combination. Glen explains the dynamic of their working relationship, and how he learned to let go of certain aspects of running the firm. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Glen Lerner LinkedIn Lerner and Rowe Website

"I didn't go to Harvard. I didn't have major venture capital backing. Our ability to be creative became our superpower." - Josh Linkner How can you prevent life from getting in the way of your creativity? Do you have to change the world to be called an innovator? Is there really a systematic approach to creativity? How can attorneys create something new when everything's already been invented? Innovation, Disruption, and Hyper-Growth LeadershipJosh Linkner is a 5-time tech entrepreneur, a New York Times best-selling author, and one of the most booked innovation speakers on the planet. So how do you become a world-renowned expert on innovation? To find out, we take it back to where it all began: Detroit, Michigan in the ‘80s, selling fireworks to his classmates.Hack Your Niche: Why You Should Leverage Lessons From Other IndustriesIt seems like Josh has entrepreneurship in his blood, but his attitude toward creativity and innovation tells a different story. According to Josh, we're all born creative — life just gets in the way.Want to start flexing and deploying your creativity muscle? Josh shows us how to hack your niche by mining other industries for nuggets of inspiration, see market gaps before your competitors, and start spelling innovation in a whole new way.Innovate Everywhere: How To Turn Challenges Into Creative OpportunitiesPainful moments or pressure points are a heat map for innovation. Is litigation stress a factor for your clients? There's an innovative idea to solve that. What about the process of finding an attorney? There's a creative solution for that too! Josh explains how he picks the ideal targets for creativity — and how you can do the same.Key takeaways: Creativity CAN be taught. Creativity is more than 80% learned behaviour, yet so many people fall at the first hurdle because they don't follow a systematic approach. Josh's steps to cultivating, harnessing, and building creativity are simple and powerful — and you can start actioning them today. The offense/defense rule. If you're only thinking about innovation and creativity in terms of offensive moves, you're missing half the picture. Josh explains how defensive innovation will help you to outsmart your competitors and bulletproof your business. Put people first. Josh tells us about his social experiment with two teams working on the same sized budget: the A team with the C idea, and the C team with the A idea. No prizes for guessing which one comes out on top... Develop innovation superpowers by investing in the right people and you'll reap the rewards. Links And Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Josh Linkner Website Josh Linkner LinkedIn