The 90th Percentile: An Unconventional Leadership Podcast

Details If you have ever been lost while driving in a car, your natural reaction is to slow down. When we are uncertain about which direction to head, our natural response is to slow down, look at a map, ask questions, and proceed cautiously forward. We have measured resilience and confidence for several years and … Continued The post Episode 111: Leadership Speed—How to Accelerate Successful Execution first appeared on ZENGER FOLKMAN.

Details Most of us begin a new position with energy and a desire to impress. Our effort is high. Our passion is infectious. Our enthusiasm helps us to excel quickly. But for some, work becomes mundane and repetitive. They lose some of their passion, and their work can begin to feel like a chore. Eventually, … Continued The post Episode 110: Watch Out For Your 5-Year Workiversary first appeared on ZENGER FOLKMAN.

Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … Continued The post Episode 108: How Leaders Focus Externally to Improve the Customer Experience first appeared on ZENGER FOLKMAN.

Details Occasionally, people read articles about the best approaches to giving and receiving feedback and may think, “That all sounds great, but what do the most effective leaders actually do?” To answer that question, we combined a self-assessment measuring feedback preference with 360-degree evaluations of leaders to discover the common attitudes of the best leaders … Continued The post Episode 107: 10 Attitudes About Feedback From The Most Effective Leaders first appeared on ZENGER FOLKMAN.

Details Some of the most challenging relationships we have to learn to manage in this life are the ones we have with our co-workers. Because we spend a lot of time with them, probably even more time than friends, and we don’t always get to choose who we work with. Amy Gallo is a workplace … Continued The post Episode 106: Getting Along With Difficult People at Work first appeared on ZENGER FOLKMAN.

Details Is it possible to be a high-standards, results-driven leader while at the same time building an engaged, fun-to-work-with team? Many people would contend that doing either of these things well makes it almost impossible to succeed at the other. And yet our examination of 360-degree assessment data from more than 60,000 leaders showed us … Continued The post Episode 105: Behavioral Bridges—Increasing Employee Engagement While Driving For Results first appeared on ZENGER FOLKMAN.

Details Chances are you think you’re a great listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. What really makes a manager a great listener? Many assume that it involves three components: not interrupting the speaker, following along … Continued The post Episode 5: What Great Listeners Actually Do first appeared on ZENGER FOLKMAN.

Details Regardless of who you are in an organization — a great question can help you learn more about your task, unlock hidden opportunities, deliver better results, and mitigate unforeseen risks. In general, most of us don’t ask enough questions because we fail to recognize the enormous benefits in terms of interpersonal bonding and how … Continued The post Episode 104: The Lost Art of Asking Good Questions first appeared on ZENGER FOLKMAN.

Details What skills do you really need from your workforce? What skills are most valuable What are the critical issues? If the answers were clear, every organization would likely change. There are literally thousands of variables that leave leaders baffled as they sift through the clutter of needs and options to decide what is really crucial. … Continued The post Episode 103: Skills, Skills, and More Skills— Finding What the Organization Values Most first appeared on ZENGER FOLKMAN.

Details Leaders are experiencing more demands for compassion at a time when there’s not a lot of room for compromise on what they have to deliver. Do they have to choose between kindness/compassion and the expectations for performance? We wanted to understand how we maximize support and, at the same time, drive performance. In this … Continued The post Episode 102: Leading with Kindness and Accountability first appeared on ZENGER FOLKMAN.