UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Nov 24, 2021 • 45min
The Impact of Employee-Centric Management
Dr. Jack W. Wiley, who is recognized internationally for pioneering research linking employee work attitudes to measures of organizational success, joins Sarah to talk about his latest research and book around the traits and benefits of employee-centric management.
Nov 17, 2021 • 43min
The Myths and Truths of As-a-Service with Kevin Bowers of TSIA
Kevin Bowers, Director of Field Services Research at TSIA (Technology & Services Industry Association) joins Sarah for a chat about some of the biggest misperceptions, thrown around terms, and doubts about As-A-Service as well as a discussion around why this journey is so important to embrace and educate ourselves on.
Nov 10, 2021 • 43min
Kaer’s Journey to Cooling-as-a-Service
Dave Mackerness, Director at Kaer, shares not only the details of the Singapore-based business’ journey to Cooling-as-a-Service but also the reason for their passion around the business model, what they learned in being an early adopter, and his perspective on what the future holds.
Nov 3, 2021 • 49min
The Key to Real Progress in Diversity, Equity & Inclusion
Sarah talks with Latasha Reindl, Director of Service Operations Excellence at Schneider Electric Digital Buildings, about the central theme that is key to making further progress in the areas of diversity, equity and inclusion.
Oct 27, 2021 • 32min
Cimcorp Shares 4 Defining Characteristics of Strategic Alignment
Maarit Leppäaho, Vice President, Corporate Marketing and Communications at Cimcorp Group, shares with Sarah the guiding forces and lessons learned from the company’s recent initiative to reshape strategy and create better strategic alignment.
Oct 20, 2021 • 37min
Bureau Veritas’ Focus on a Sustainable Future
Lou DeLoreto, Vice President, Safety & Sustainability- North America, Bureau Veritas talks with Sarah about the company’s focus on improving sustainability, both in achieving its own objectives and also by helping customers with their sustainability goals.
Oct 13, 2021 • 42min
Creating a Compelling Employee Value Proposition
Lauren Winans, CEO and Principal Consultant and Next Level Benefits, talks with Sarah about ways to modernize the perception, creation, and articulation of an employee value proposition to improve success with recruiting, hiring, and retention.
Oct 6, 2021 • 50min
Tetra Pak on Sustainability and its Services Potential
Sarah is joined by Jason Pelz, VP Sustainability Americas at Tetra Pak, and Sasha Ilyukhin, VP Services Solutions at Tetra Pak for a discussion around the company’s leadership position in its own sustainability efforts as well as the opportunity it sees for growth in offering services related to sustainability.
Sep 29, 2021 • 34min
Darren Roos on the 2021 Gartner Magic Quadrant for FSM
Darren Roos, CEO of IFS, joins Sarah for a chat about navigating the complexity of the last year, the exciting growth in service at IFS, the company’s leadership position on the 2021 Gartner Magic Quadrant for Field Service Management, how his leading of change management parallels many service leaders, and what comes next.
Sep 22, 2021 • 47min
Bureau Veritas Takes Charge of the Future of Work
Maggie Laureano, VP of Human Resources, Americas at Bureau Veritas talks with Sarah about how the company has taken action on the talent gap, how it is nurturing a new generation of workers, and how it is addressing the future of work.
