The AI in Business Podcast

Michael Berger, Head of Insure AI at Munich Re, shares his expertise on the evolving landscape of AI risk management. He discusses the shift from hype to realistic applications of generative AI, emphasizing the importance of clear risk tolerances. Berger highlights the complexities of managing AI risks, particularly in free speech and data governance. He also addresses the critical need for AI governance frameworks to mitigate challenges and shares insights on optimizing AI in the insurance sector for better predictive modeling and efficiency.

Faraz Shahid, Supply Chain Center of Excellence Lead at Cheniere Energy, shares insights on leveraging technology in the oil and gas industry. He discusses how automation and predictive AI are streamlining procurement processes amidst workforce shortages and data complexities. Shahid highlights the role of AI in enhancing transactional efficiency and managing supplier partnerships while emphasizing sustainability and accountability in supply chains. He also addresses the challenges of integrating legacy data and securing funding for innovation, paving the way for a resilient future.

In this discussion, Alex Khoroshchak, CEO of CoSupport AI, dives into the role of AI in transforming customer support for large businesses. He shares insights on overcoming hurdles in AI integration and emphasizes the importance of strategic change management. The conversation explores how AI serves not just as a cost-saving tool but as a significant source of data-driven insights. Alex also discusses the exciting evolution of agentic systems, which are set to revolutionize interactions in customer service, particularly within the tech and retail sectors.

Salamatu Mahamadu, a Global Procurement and Sourcing Leader at Baker Hughes, delves into the transformative role of AI in oil and gas supply chains. She discusses how AI enhances demand forecasting and inventory optimization while addressing sustainability goals amidst green energy transitions. The conversation also covers challenges in innovation, compliance, and cybersecurity, all crucial for achieving carbon reduction targets. Salamatu emphasizes the importance of aligning supply chains with customer needs and global sustainability initiatives.

Join Dan Elton, a Staff Scientist at the National Human Genome Research Institute, as he dives into the revolutionary impact of AI on healthcare. He discusses how integrating diverse datasets, including genetics and electronic health records, enhances disease risk prediction. Dan highlights innovative initiatives like the All of Us program, aiming for better public health research. He also touches on the intersection of AI with genetics to empower personalized medicine and the future challenges of commercialization and user engagement in healthcare.

Pranav Joshi, Global Head of Experience, Design Strategy, and Engagement at Merck, shares his expertise on how technology is revolutionizing life sciences. He discusses the impact of cloud computing and AI on drug discovery, emphasizing faster delivery to patients. Pranav highlights the need for collaboration among stakeholders to enhance healthcare efficiency. He also explores the transformative potential of creating a 'digital country' for pharmaceuticals, improving processes like drug approval and patient education, all while navigating compliance challenges.

Steven Eliuk, VP & CTO for AI at IBM, shares his expertise on the complexities of operationalizing AI in enterprises. He emphasizes the importance of executive AI fluency for transforming AI into a strategic asset. The discussion highlights aligning technical choices with business goals and the need for rigorous validation of AI models. Steven also tackles effective data infrastructure for scaling AI while managing costs and avoiding pitfalls. His insights provide a roadmap for organizations aiming to successfully navigate AI-driven transformation.

Virginia Dignum, Director of the AI Policy Lab and a leader in AI ethics, dives deep into the future of AI governance. She challenges the dominant narratives around Artificial General Intelligence (AGI) and proposes a focus on Human General Intelligence (HGI) that fosters collaboration. Dignum underscores the necessity of a socio-technical approach for accountability and highlights global governance's role in ensuring equitable benefits from AI. The discussion also includes the dynamics of innovation, regulation, and the ethical landscape of AI systems.

Sambit Dutta, Vice President of Digital Strategy at Nestlé US, dives into how digital transformation is revolutionizing procurement in the food and beverage industry. He details post-COVID supply chain resilience and the shift towards AI-driven efficiencies. Sambit highlights the importance of advanced risk assessment and the role of data governance in implementing AI technologies. Through insights into evolving supply chains and strategic decision-making, he underscores the need for a balanced approach to agility, costs, and sustainability in today's complex landscape.

Meghna Mittal, Director of AI and Innovation at Anthem, is a seasoned expert in healthcare digital transformation. She discusses the hurdles of regulatory constraints and cultural resistance in adopting new technologies. Meghna reveals how AI and automation can boost administrative efficiency without hindering patient care. Key strategies for gaining stakeholder buy-in for automation in healthcare are shared, highlighting collaboration and prioritization as essential for successful technology integration.