

RETHINK RETAIL
RETHINK Retail
RETHINK Retail - the evolution of retail in today’s connected world.
Join us as we explore the most recent trends and innovations in commerce.
Join us as we explore the most recent trends and innovations in commerce.
Episodes
Mentioned books

May 26, 2025 • 20min
Rethink Retail: Digital Acquisition & AI in Mattress Sales with Dormeo
On this episode of Rethink Retail, host Alex Baker chats with Robert Pratley from Dormeo UK, live from the Retail Technology Show!
Rob, Dormeo UK Digital Manager, shares his journey into digital strategy, diving into paid social, paid search, and affiliate marketing. Discover how Dormeo is revolutionizing the customer experience, challenging traditional mattress sales, and leveraging data to meet needs cost-effectively. 📈
We also explore the buzz around AI in retail, the evolving search landscape, and the power of tailored messaging. If you're ready to rethink how retail brands connect, this episode is for you! 💡
Join our global retail community: www.globalretailleaders.com

May 20, 2025 • 27min
The Power of a Unified Platform in Digitalizing Retail Stores
Smarter Stores. Empowered Associates. Data-Driven Retail.
In this episode of the RETHINK Retail Podcast, host and top retail expert Matthew Adam Smith sits down with Jim Norred, Chief Commercial Officer at VusionGroup, to explore how connected retail is transforming from buzzword to bottom-line strategy.
You’ll hear:
🛒 What Retail Media 2.0 looks like—right in the aisle
📶 How EdgeSense and BLE tech are revolutionizing shelf intelligence
🧠 A grounded take on AI, shrink, and the “store of one” future
This isn’t just a conversation—it’s a roadmap for modern retail.
Listen now and rethink what your store can do.
#RetailTech #ConnectedRetail #RetailInnovation #VusionGroup #RETHINKRetailPodcast

May 15, 2025 • 15min
Gymshark's Rise: Strategy, Humility & Clear Vision
In this episode of RETHINK Retail, host Andrew Bubsy speak to, Steve Hewitt, former CEO of Gymshark, breaks down the transformative years that helped Gymshark achieve unicorn status.
Through a blend of people-first leadership and strategic clarity, Steve shares how the brand scaled without losing sight of its purpose.
⏱ Timestamps:
[02:00] Why ego kills culture and humility builds momentum
[06:00] People-first hiring: “No assholes, just aligned values”
[11:10] Choosing investors who fit your culture
[14:00] The “North Star” framework explained
[17:00] Audience: Focused targeting and social-native growth
[20:30] Values & standards: Why internal clarity matters most
🧭 Join our global retail community: www.globalretailleaders.com

May 12, 2025 • 14min
How Good Ranchers Scaled with Purpose, Trust & Innovation
In this Global Retail Leaders episode, host Linda Johansen-James speaks with, Jermain Gil, COO at Good Ranchers, shares how a mission-driven meat subscription business is bringing integrity back to the dinner table.
From humble pop-up shop beginnings to launching one of the cleanest chicken nuggets on the market, Jermaine reveals how deep customer understanding, bold experimentation, and a 100% American sourcing commitment set Good Ranchers apart.
⏱ Timestamps:
[01:10] The Good Ranchers origin story & ministry roots
[04:00] Pop-up shops and pre-launch strategy
[07:30] From offline to online: building a DTC model
[11:00] Subscription-first success and customer trust
[14:20] Money-back guarantee and customer service excellence
[17:10] Supporting sustainable American farming
🎧 Listen now and discover how Good Ranchers is changing the food game.
🥩 Join our community at: www.globalretailleaders.com

May 9, 2025 • 27min
How Masami is Redefining Haircare and Sustainability
What does it take to launch a clean beauty brand and lead with purpose through every challenge? For Lynn Powers, it started with a bold career pivot and a vision for healthier hair—and a healthier planet.
On this episode of the RETHINK Retail Podcast, retail expert Bryan Amaral chats with Lynn Power, CEO and Co-founder of Masami, about her journey from corporate advertising to clean beauty entrepreneurship. From creating a high-performing, sustainable product line to building a brand that prioritizes integrity, Lynn shares what it means to stay mission-driven in a rapidly evolving industry.
🎧 Listen in as we explore:
✅ The leap from big beauty to launching a purpose-led brand
✅ How Masami navigated a pandemic-era pivot from salons to DTC
✅ Why Mekabu seaweed is at the heart of their “weightless hydration” formula
🌿 Be part of the conversation: www.globalretailleaders.com

May 8, 2025 • 24min
Redefining Grocery Self-Checkout: Insights from Diebold Nixdorf and Incisiv
In this episode of the RETHINK Retail Podcast, we explore the evolving landscape of self-checkout (SCO) in grocery with two industry leaders: Arvin Jawa, VP of Global Retail Strategy & Marketing at Diebold Nixdorf, and Girijesh Agarwal, Chief Strategy Officer at Incisiv. Hosted by RETHINK Retail Top Retail Expert April Sabral, the conversation dives into exclusive findings from the study "Delivering Success in Grocery", offering actionable insights for grocery retailers navigating automation, efficiency, and the balance between technology and the human touch.
🎧 Tune in to learn:
How leading retailers are adapting SCO for grocery’s unique challenges
What data-driven insights are transforming checkout experiences
Where opportunities lie for grocers to refine workflows and reduce friction

May 7, 2025 • 24min
How The Lead is Shaping the Future of Retail Innovation
Retail is moving faster than ever. How do brands—and the conferences that serve them—keep up?
In this episode of Global Retail Leaders, Julia Hare talks with Sonal Gandhi from The Lead about how the conference is evolving beyond D2C into omnichannel, cultural relevance, and actionable AI strategies.
⏱ Timestamps:
[00:00] Welcome to RETHINK Retail
[01:00] The evolution of The Lead since 2018
[04:20] Beyond DTC: Omnichannel and new business models
[08:00] The shifting funding landscape for emerging brands
[11:30] How AI is shaping real-world retail strategies
[15:00] Leveraging social media & cultural moments
[18:00] Exciting keynote speakers and the Challenger Brand track
[22:00] Why The Lead remains approachable as it grows
Join the GRL community or be the next guest: https://www.globalretailleaders.com/

May 5, 2025 • 21min
Rethink Retail at Home Delivery World & Last Mile Retail Awards
On this episode of Rethink Retail, host Matt Muller sits down with John Beasley of Home Delivery World and Leena Nunez of the Last Mile Retail Awards to explore the future of last mile innovation 🚀
From delivery robots to drones, they discuss how technology is reshaping the final leg of the retail journey.
Home Delivery World brings together logistics leaders and tech innovators, while the Last Mile Retail Awards celebrate the unsung heroes behind seamless delivery.
This year, for the first time ever, the two events team up—daytime insights, meet nighttime celebration 🎉.

Apr 29, 2025 • 19min
From Frontline to Fixers – The Role of Staff Empowerment in Retail Success 🎙️
Host: Natalie Berg, Retail Analyst & Founder, NBK Retail (Top Retail Expert)
Guests:
Darrell Maton, Senior Director of Retail Services Solutions at Diebold Nixdorf
Alan Burt, Senior Manager | Retail Technology Lead at RBR Data Services
Join Darrell and Alan as they discuss the impact of staff empowerment on retail success. From IT self-service to improving store efficiency, this episode uncovers how the Shift Left approach is reshaping the retail landscape.
Tune in now to hear insights from the experts!

Apr 25, 2025 • 12min
A Sneak Peek into eTail 2025 with Lena Moriarty
In our latest episode, we catch up with Lena Moriarty live from eTail Palm Springs to uncover what’s in store for this year’s event and beyond.
From launching a new brand identity—Power Your Growth—to debuting their first-ever AI Summit, Lena shares how eTail is moving from just conversation to implementation.
Next stop? eTail London 🇬🇧 — and the conversation’s just getting started.
🎧 Listen in to hear how eTail is shaping the future of retail through community, content, and courageous ideas.
🔗 Join the community or apply to be a guest: www.globalretailleaders.com