Creating the World's Best Client Experience
Alison Katschkowsky
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
Episodes
Mentioned books
Apr 27, 2023 • 22min
Vision Casting a Retreat as a Client Experience
We talk all about the EXPERIENCE of our work with clients on our second show.We position our retreats like experiences. Because they are.But in order to really do them in a way that works as a REAL experience for your business–you need to think about it from a much larger viewpoint.Retreats can give you endless opportunities to create real change and transformation for clients–but they can also serve as a starting point, and a follow up point too.In this episode, I share more about my creation process for retreats and events as a client experience.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Apr 20, 2023 • 21min
3 Thoughts on the Follow-up Process
In last week’s episode, I shared a little about my philosophy of follow up.So many businesses treat follow up like it’s transactional.Follow up though, can be and should be laid down from the START of an experience not at the end.In this episode, I share more about the 3 kinds of follow up and examples from my work and where they fall.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Apr 13, 2023 • 23min
The Process of Follow-up (Part 1 of 1)
So what do you consider to be follow up?Is it staying in touch?Is it an offer of continued support?Or is it just accountability?Follow up on the surface just seems like a message or 2, or keeping a client on our radar.In sales we are taught that the fruit is in the follow up. Do you agree?Follow up can take on many forms and the KEY is to seed it from the start of a client experience, not at the end.In this episode, the first of two on this subject, I share my take on follow up in three areas: Opportunity, Addressing problems, and expressing gratitude.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Apr 6, 2023 • 25min
Perspectives on Wins in a Client Experience
As a coach or business owner, more than anything, you want your clients to succeed.Our WHY is ground in helping show our clients what’s possible.In last week’s episode, I shared what I believe are 3 big challenges in the transformative process.This week’s episode I’ll look at some of the wins.Clients come to us because they believe in what we do, and that we hold the solution for them within our process.Wins can be many and perspective is essential.In this episode, I’ll pull back the curtain and share some of my thoughts around achieving wins.The ULTIMATE podcastsPODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Mar 30, 2023 • 25min
The Challenges with Transformation
Clients look to us to help them create real change–change that has eluded them.But with achieving transformation comes challenges–some can completely be unplanned.If you are in the business of offering client experiences, this episode takes a closer look at some of the challenges I have faced in offering client experiences and some of the challenges some of my clients have had in the process.With every challenge there is always an opportunity though-so give this one a listen.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Mar 23, 2023 • 20min
Examining a New Path Forward
Transformation.It’s what people look for in a client experience. The bill of goods IS around creating a new path forward.But what REALLY is it? And what goes into it?In this episode, I go into what are key steps in client transformation and how your experience with them can literally pave the way.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Mar 16, 2023 • 24min
My Thoughts on Creating a Safe Space
Safety. What does it mean?For one, it means different things to different people. And in business that is also true.The definition of safety reads ‘protection from failure’.But in business and in working with customers and clients you MUST create an environment of belonging, trust and safety.Our new show focus is centering around CREATING amazing client experiences–and one of the KEY ingredients is developing and fostering a feeling of safety.Listen to this episode as I share what I believe safety means and entails my thoughts on how to create it in your client experiences.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
Mar 9, 2023 • 20min
The Non-Negotiables of an Amazing Client Experience
Client experiences should be more than just a transaction and ‘onboarding’.In fact, what goes IN a client experience IS what will help create REAL transformation. And that’s exactly what I want to share on our new expanded and updated show!In this inaugural episode, I outline what I think a client experience IS, and what components need to be there for REAL transformation to occur.There are numerous ways to create your own experience if you are a coach, or in the service based industry, but in my view, what I discuss in this episode IS what will make or break it for you as a business owner.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
