Creating the World's Best Client Experience Speaking Your Client's Language with Carly Pepin
Jun 29, 2023
31:53
When working with clients, even before the work begins–you must understand where they are, and how they communicate.
People perceive their challenges differently and we must understand that and be able to speak to them in way that resonates, not just talk at them with talking points.
Carly Pepin is a behavioral specialist, coach and speaker and in this episode, we break down her philosophy and approach.
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Carly’s site: www.carlypepin.com
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