The Art of Charm

Jay Baer (@JayBaer), author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers, shows us why we should strive to understand our haters and communicate with them instead of getting defensive or -- worse -- ignoring them altogether."When you answer your critics in public, they never see it coming. You can blow their minds and steal their hearts." -Jay BaerThe Cheat Sheet:Customer retention should take precedence over acquiring new customers in any business, yet marketing budgets overwhelmingly exceed customer service budgets across all industries. Why?Thanks to social media, customer complaints are more public than ever. A smart company will see this as an opportunity for customer engagement and satisfaction rather than a setback.80 percent of businesses say they deliver superior customer service. Eight percent of their customers agree.The Rule of Two: never interact with someone online more than twice. If they love you, there's no need to answer more than twice. If they hate you, there's no need to answer more than twice.Learn to harness The Hatrix and identify the two types of haters -- onstage haters and offstage haters -- and understand what they ultimately want (and how you can win them over).And so much more...Show notes at http://theartofcharm.com/podcast-episodes/jay-baer-hug-your-haters-episode-491/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Time for Fan Mail Fridays, where we'll be answering your questions and dropping some knowledge and feedback to help you kick the weekend off right.If you're new to The Art of Charm Podcast, this isn't a great place to start. Most of our content is more in-depth and longer format, so check out our Best Of picks or the Fundamentals Toolbox episodes. There, we've got the fundamentals of body language and nonverbal communication, attraction, negotiation, networking, and everything else we teach here at The Art of Charm.All right, let's cut to it!In this episode:How do you make friends when you've moved to a new place and you've never been away from your hometown before?A listener shares a story relative to Fan Mail Friday #49, and helps prove our demographic is ever-changing.The book-learning is with you, young medical student. But you are not a Jedi doctor yet."Achievers always support doing things to better themselves and people around them instead of accepting where they currently are."How do you know who to invest in and focus on rather than spreading yourself too thin on people who don't see your value?When is it okay to express your opinions to your friends, and how do you know when you're overreaching?Have any questions, comments, or stories you'd like to share with us? Drop us a line at friday@theartofcharm.com or even, thanks to our friends at Burner App, leave us a voicemail or text at (415) 429-1915!Show notes at http://theartofcharm.com/podcast-episodes/fan-mail-friday-51-bubonic-plague-friday/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael Roderick (@MichaelRoderick) went from being a high school teacher to a broadway producer in two years. Here, he shares what he's learned about the different ways we connect and how they tie into our own issues around giving and asking.The Cheat Sheet:You may understand the importance of creating a network, but do you understand the importance of curating that network?Are the people in your network as invested in your success as you are in theirs?Find out how to break your network down into four categories and discover who to focus your energy and time on.Understand the difference between framework and formula (and which is more effective).Learn the GATE strategy for creating a balance in your life around giving, asking, thanking, and experimenting.And so much more...Show notes at http://theartofcharm.com/podcast-episodes/michael-roderick-small-pond-enterprises-episode-490/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Russ Roberts (@EconTalker) talks about how economics can help us understand the world around us and lead better lives. He's the author of How Adam Smith Can Change Your Life: An Unexpected Guide to Human Nature and Happiness and host of the EconTalk podcast.The Cheat Sheet:Adam Smith's deepest insight into human nature -- what really makes us tick -- is being loved and lovely.Learn about the impartial spectator -- Smith's basis for our conscienceWhat are the dangers of self-deception at work and at home?The father of capitalism thought that seeking wealth for its own sake is a fool's game and corrupts us.Even in 1759, Adam Smith understood the seductive power of gadgets, celebrities, and powerful politicians.And so much more...Show notes at http://theartofcharm.com/podcast-episodes/russ-roberts-how-adam-smith-can-change-your-life-episode-489/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

This podcast answers questions on various interesting topics such as valuing your own time, risks of sunblocking, dealing with anxiety and ADHD, introducing a significant other to family, overcoming embarrassment, and bias in relationship advice.

Dr. Ben Michaelis (@DrBenMichaelis) is a motivational psychologist and author of Your Next Big Thing: Ten Small Steps to Get Moving and Get Happy. Here, he shows us how to stop trying to avoid stress and, instead, utilize it in intelligent ways."The tighter we hold onto things and try to control them, oftentimes the more difficult it is to have influence over them." -Dr. Ben MichaelisThe Cheat Sheet:Stress is inevitable, so stop trying to avoid it and learn to leverage it for constructive purposes.Is anxiety the same thing as stress?Understand how cognitive biases get in your way.Learn the difference between eustress and distress -- and how to get the right amount of the right kind of stress when you need it.How do we overcome our evolutionary programming to focus on actual problems vs. imaginary problems?And so much more...Show notes at http://theartofcharm.com/podcast-episodes/ben-michaelis-your-next-big-thing-episode-488/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Brian Koppelman (@BrianKoppelman) was a blocked writer until he was 30. Now, he's the showrunner, co-creator, and executive producer of Billions on Showtime and the host of Slate's The Moment podcast. How did he turn things around? He's here to discuss this and share his Hollywood stories with us on The Art of Charm. "The armchair quarterback is easy to filter out; just look and see what kind of work they're producing." -Brian Koppelman The Cheat Sheet: Law school is an expensive (but not completely useless) place to learn life lessons. How do you know when you've done work of "undeniable" quality -- in the absolute sense? The line between being an artist and being delusional is very thin. If you want to be a screenwriter, read a thousand screenplays. We focus so much on the hustle that sometimes we forget to focus on the work. And so much more... Show notes at http://theartofcharm.com/podcast-episodes/brian-koppelman-making-billions-episode-487/ HELP US SPREAD THE WORD! If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need. Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereview Stay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Fan Mail Friday #49! No jibber-jabber, just a short show where we answer Art of Charm listener mail and give out mini-lessons for the weekend!In this episode:Be careful of giving too much significance to someone you think of as a "significant other" -- especially if years have passed and you've only interacted online or by phone.A college enrollment counselor responds to a question last week regarding deportation and passes along what may prove to be important information about Optional Practical Training.Is it "once a cheater, always a cheater," or "once a snooper, always a snooper?" Therapy may provide the answers you seek.A mom responds to the listener who was wondering how to justify to his wife the benefits of coming to an AoC bootcamp.Your good friend confides in you that she was having an affair with someone who's married and has kids, but it's ended and she's devastated. What do you do?When most components of a relationship are ideal but one person grew up working hard for every penny and the other person never had to, how can you balance the dynamic?We can find some serious gold in the emotional buttons that trigger us. Find out what those triggers mean, how to find them, and what to do about them in Jordan's new video here!Have any questions, comments, or stories you'd like to share with us? Drop us a line at friday@theartofcharm.com!Show notes at http://theartofcharm.com/podcast-episodes/fan-mail-friday-49-do-it-for-the-children/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Frances Cole Jones (@FCJones), author of How to Wow, wants you (yes, you!) to know that charisma is something you can learn and cultivate for better job interviews, sales pitches, presentations, and connecting with others.The Cheat Sheet:Understand the impact of body language on communication (by managing your own and reading that of others).Learn how to listen for intent as well as content.Use this proven language for increasing listener buy-in from 60 percent to 94 percent.How should you stand when you want to convey authority?How should you sit when you want to gain someone’s trust?And so much more...Show notes at http://theartofcharm.com/podcast-episodes/frances-cole-jones-how-to-wow-episode-486/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Rhonda Patrick (@foundmyfitness) of FoundMyFitness.com talks about micronutrient deficiencies on metabolism, inflammation, DNA damage, and aging as well as the role of vitamin D and omega-3 fatty acids in brain function.The Cheat Sheet:Just because you don’t have scurvy doesn’t mean you’re getting all the vitamins and minerals your body needs.Genetics get credited (or blamed) for cognitive function when what we eat and how we live have just as much (or more) impact.How does stress affect your capacity to learn?Learn what inflammation is and why reducing it is key to health and longevity.Why should you use a sauna two to three times per week?And so much more...Show notes at http://theartofcharm.com/podcast-episodes/dr-rhonda-patrick-found-my-fitness-episode-485/HELP US SPREAD THE WORD!If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need.Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereviewStay Charming! Learn more about your ad choices. Visit megaphone.fm/adchoices