Profiles in Risk

Now in its third year, the annual Internet of Insurance is North America’s leading forum exploring how IoT, AI, and blockchain technologies are enabling insurance carriers, reinsurers and brokers to enhance customer engagement and minimize risk and loss ratios.In this episode, I hosted a panel discussion with Brian Gaab (CSAA), Dorothea Westin (CSRisks), Newcombe Clark (AIG) and Ellen Dolan (Internet of Business - conf host). We discussed each of the presentations that my guests will participate in. We also discussed, data, technology and what sort of data and innovation culture is required to strategically incorporate these new technologies.The conference will be in Houston, TX on September 26th & 27th. Go to https://ioi-usa.internetofbusiness.com/ for more info and to register. The event is free for professionals in the insurance ecosystem. Solution providers can get a 25% discount using this code: Insurance Nerds Discount Code: 25%EDCONNECT WITH: Ellen Dolan: https://www.linkedin.com/in/ellen-dolan-8b381514/      (email: ellend@iob-media.com )Brian Gaab: https://www.linkedin.com/in/briangaab/ Dorothea Westin: https://www.linkedin.com/in/dwestin/ Newcombe Clark: https://www.linkedin.com/in/newcombestrategy/  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

Join The Insurance Nerd In Chicago on October 6th for Insurance Nerds Day - go to InsuranceNerdsDay.com for more info! A few weeks ago we interviewed Michael Gay about his career creating and building MGAs/programs. This week, I interviewed John Willemsen of Arch Re. John also has a career in the program space, but John is on the other side. Every program needs capacity and John has built a career of providing capacity, paper and back office support for program administrators. In this episode John zeros in on the 5 things he looks for in a program:1. Reputation2. Quality of data3. Underwriting Acumen4. Premium Size and/or potential of 5 CultureWe also discussed how startups, without the benefit of many of these important traits, should think of operating to get the backing of the industry. As a startup myself, I learned a ton from John's wisdom. CONNECT WITH JOHN WILLEMSEN: LinkedIn: https://www.linkedin.com/in/john-j-willemsen-28b60b14/ MENTIONED IN THIS EPISODE:Target Market Association: http://targetmkts.com/ BOOKS RECOMMENDED BY JOHN: Books by Malcolm Gladwell: https://amzn.to/2OHl8sv The Subtle Art of Not Giving A Fck by Mark Manson: https://amzn.to/2OEAhuO The Purple Cow by Seth Godin: https://amzn.to/2nInHz1 The Art of War by Sun Tzu: https://amzn.to/2vR82SD  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

Join us at Insurance Nerds Day, Saturday, October 6th in Chicago. Go to InsuranceNerdsDay.com to register!In this episode of Profiles in Risk, I spoke with Phil Reynolds founder and CEO of BriteCore. The insurance back-office is rarely discussed in insurtech circles. It is generally an afterthought. Yet, as I have learned over the past year of creating my startup, the back office functionality of an insurer is vital to the proper functioning on the company and mistakes there can have deep financial and legal consequences. One other thing I found out, the back office is difficult to manage. Insurance transactions are enormously complicated and in this episode, Phil goes into details of this complexity. I also learned that Phil fell into insurance like many of us and had a prior career in music...and has a killer microphone, which generated better sound quality than your host's 😔. How interesting is insurance back office technology? Interesting enough, that we spent over an hour discussing it and I feel like we just scratched the surface. CONNECT WITH PHIL REYNOLDS: LinkedIn: https://www.linkedin.com/in/phillipreynolds/ BriteCore Homepage: https://www.britecore.com/ MENTIONED IN THIS EPISODE:CPCU designation & courses: https://goo.gl/jLxgxc INS designations and courses: https://goo.gl/rDb9ew BOOKS RECOMMENDED BY PHIL:Enlightenment Now by Steven Pinker: https://amzn.to/2vDgvZI Thinking Fast and Slow by Daniel Kahneman: https://amzn.to/2vGa1sO Tribal Leadership by Dave Logan: https://amzn.to/2MjCuhK The Fifth Discipline by Peter Senge: https://amzn.to/2nBbHzC  The Power of Habit by Charles Duhigg: https://amzn.to/2nyYBCT Non-violent Communication by Marshall Rosenberg: https://amzn.to/2KTbsJ8  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by  IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comIn this episode of Profiles in Risk, I spoke with Marc DeLeonibus from Bold Penguin. We discussed the origins of the company, the technology required to handle a digitial marketplace and how an insurtech startup thinks about hiring and retaining young talent.CONNECT WITH MARC DELEONIBUS:LinkedIn: https://www.linkedin.com/in/marcdeleonibus/ Bold Penguin HomePage: https://www.boldpenguin.com/ MENTIONED IN THIS EPISODE:My Profiles in Risk Episode with Ilya Bodner: https://www.buzzsprout.com/87086/529389-episode-18-ilya-bodner-founder-of-bold-penguin ProsperWorks CRM (now called Copper): https://www.copper.com/ Just Call Cloud-Based Phone Support: https://justcall.io/ Wunderlist Task Software: https://www.wunderlist.com/ BOOKS RECOMMENDED BY : Principals by Ray Dalio: https://amzn.to/2OgfzkR Delivering Happiness by Tony Hsieh of Zappos: https://amzn.to/2vpfggi Unmarathon Man: Confessions of an All-Night Runner by Dean Karnazes: https://amzn.to/2LWyjZX   SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.com THIS IS OUR 100th EPISODE!!!In this episode of Profiles in Risk, I spoke with David Siekman of Agency Performance Partners. You might remember Agency Performance Partners when I interviewed Kelly Donahue-Piro in episode 88 of Profiles in Risk. Listen as David and I discuss the sort of deep planning, coaching and consulting that goes on that allows Agency Performance Partners to lift the results of an agency's customer experience, renewal rates & new business sales. As David describes it, the entire process is about shifting the culture to a results-oriented focus for the agency owners and staff.CONNECT WITH DAVID SIEKMAN: LinkedIn: https://www.linkedin.com/in/davidsiekman/  Agency Performance Partners Homepage: https://www.agencyperformancepartners.com/ MENTIONED IN THIS EPISODE:The Red Queen by Matt Ridley: https://amzn.to/2K1gnIz  HubSpot: https://www.hubspot.com/  Insightly: https://www.insightly.com/  Proposify: https://www.proposify.com/  Docusign: https://www.docusign.com/  e-Signatures: https://esignatures.com/ BOOKS RECOMMENDED BY DAVID: They Ask You Answer by Marcus Sheridan: https://amzn.to/2llYPw0 SUBSCRIBE AT:Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by  IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comLuke Magnan was introduced to me by a close friend who told me that Luke was the most thoughtful insurance technologist my friend had ever worked with. In this episode of Profiles in Risk, Luke and I discuss his startup Combined Ratio Solutions, the advantages & disadvantages of bootstrapping vs raising venture funds, the state of the insurtech market, how insurers allow legacy systems to get out of control (and how insurers who have prevented that from happening, did it) and using off-shore resources from Russia. Luke brings a wealth of wisdom to insurance and technology and shares it with us in this episode.CONNECT WITH LUKE MAGNAN:LinkedIn: https://www.linkedin.com/in/lukemagnan/ Combined Ratio Solutions Home Page: http://combinedrat.io/ MENTIONED IN THIS EPISODE:McKinsey paper on insurance ecosystems & platforms: https://goo.gl/LWqwrK App to remind you to put your phone down: https://goo.gl/0R8tm3 Leadenhall Market in London: https://www.leadenhallmarket.co.uk/ BOOKS RECOMMENDED BY LUKE: The 7 Habits of Highly Effective People by Stephen Covey: https://amzn.to/2AjyM2J Against the Gods by Peter Bernstein: https://amzn.to/2K86PKZ East of Eden by John Steinbeck: https://amzn.to/2LRucx8 Revenger by Alistair Reynolds: https://amzn.to/2LLMEHy  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by  IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comAgency Nation is the voice of agents throughout the United States. They are a role model for me in terms of content and message. In this episode, I spoke with Joey Giangola, Managing Editor of Agency Nation. We talked about his personal creative process, the creative process of the team at Agency Nation, how the band got together, and Joey's thoughts on the agency system and the future of it. Someday I will grow up and be able to make content like the team at Agency Nation. Stay tuned to the end where I challenge Joey to challenge me to make a video for Agency Nation.CONNECT WITH JOEY GIANGOLA: LinkedIn: https://www.linkedin.com/in/joeygiangola/ Agency Nation Home Page: https://www.agencynation.com/ MENTIONED IN THIS EPISODE:Ryan Hanley: https://www.linkedin.com/in/ryanhanley/ Colby College: https://www.colby.edu/ My podcast with Patrick Muscenti: https://goo.gl/gDAHWV My podcast with Zach Finn: https://goo.gl/C5fUQg Kelly Donahue-Piro: https://www.linkedin.com/in/kellydonahuepiro/ Sydney Roe: https://www.linkedin.com/in/sydney-roe-32b927bb/ Google Keep: https://www.google.com/keep/ Day One Journaling App: http://dayoneapp.com/ BOOKS RECOMMENDED BY : The Kid Who Only Hit Homeruns: https://amzn.to/2LLMxfn Books on Elon Musk: https://amzn.to/2NPg3OC Jab, Jab, Jab, Right Hook: https://amzn.to/2NPg3OC  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by  IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comIn this episode, I had a pleasant conversation with Charles Specht of Permission Group. Charles fell into insurance and loved the production side of the business. After committing himself to the ministry, Charles created Permission Group to teach aspiring agents and brokers how to ethically grow a $1 million book of business by getting permission and by getting the Broker of Record (BoR) Letter. According to Charles, nothing says permission or trust than by a customer signing the BoR and few things allow a book to grow as quickly! CONNECT WITH CHARLES SPECHT: LinkedIn: https://www.linkedin.com/in/charlesspecht/ Permission Group Home Page: https://permissiongroup.com/ MENTIONED IN THIS EPISODE:Patrick Muscenti's podcast recording: https://goo.gl/gDAHWV BOOKS RECOMMENDED BY CHARLES:Revealed by Charles Specht: https://amzn.to/2mDxiqE Storybrand by Don Miller: https://amzn.to/2LxnsnW The Book of Proverbs: https://amzn.to/2mDwwcQ  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by  IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comYou may have heard about Comedians in Cars Getting Coffee with Jerry Seinfeld. Well, in this episode of Profiles in Risk, I sat in a car at Logan Airport in Boston, with David Wright, where we discussed all things brokering in reinsurance (with a pinch of comedy thrown in). What is a reinsurance broker? What do they do? How does one become a reinsurance broker? Just two guys...sitting in a car...in the cell phone lot...with two giant microphones on the dashboard...talking reinsurance...nerding out...#RaisingTheBar!CONNECT WITH DAVID WRIGHT:LinkedIn: https://www.linkedin.com/in/david-wright-73661214/ Beach Group Home Page: http://beachgp.com/ MENTIONED IN THIS EPISODE:Podcast Nick Mentioned on The Challenger Sale: https://overcast.fm/+Gs6kOEluQ The Challenger Sale Book: https://amzn.to/2uzQ9ad David's Podcast - The Not Unreasonable Podcast: https://notunreasonable.buzzsprout.com/  SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar 

This episode is sponsored by  IA Path - Unlocking Your Adjusting Superpowers. Go to https://iapath.comThe Private Risk Management Association (PRMA) is a non-profit, industry association whose mission is to provide an ecosystem of support to professionals involved in the high-net worth space. The PRMA provides education, collaboration, networking and awareness raising for incredibly complex exposures. In this episode of Profiles in Risk, Lisa & Azeema discuss the PRMA's purpose, it's membership, it's educational mission and we discuss the Summit, the annual event which hosts professionals from a variety of professions who together create world-class solutions to this challenging space. (I attended the PRMA Summit in 2017 and was amazed at the camaraderie and collaboration that occurred. The high-net worth space is similar to middle-market commercial in it's complexity and the go-to source for industry professionals in this arena, is the PRMA)CONNECT WITH PRMA: PRMA Home Page: https://www.privateriskmanagement.org/ Lisa Lyndsay (LinkedIn): https://www.linkedin.com/in/lisa-a-lindsay-2755343/ Azeema Hartley (LinkedIn): https://www.linkedin.com/in/azeema-hartley-186b505a/ MENTIONED IN THIS EPISODE:2018 PRMA Annual Summit: https://prmasummit.org/  The Chartered Private Risk and Insurance Advisor (CPRIA) certificate: https://goo.gl/ThSxRU  Jack Uldrich - Futurist: http://jackuldrich.com/ General Manager Program (Harvard Exec Program): https://www.exed.hbs.edu/programs/gmp/Pages/default.aspx BOOKS RECOMMENDED BY LISA:The Service Profit Chain by James L. Heskett, W. Earl Sasser,