The DocPreneur Leadership Podcast cover image

The DocPreneur Leadership Podcast

Latest episodes

undefined
May 19, 2024 • 40min

Bookkeeping Best Practices FOR Doctors: Meet Coal Creek Ledgers Founder, Katie Rhodes

"My mission is to transform the lives of physician entrepreneurs by creating a relationship delivering absolute excellence, and bringing clarity and understanding to your financial information so you can achieve the kind of life you envisioned when you decided to practice medicine." -Katie Rhodes, Founder, Coal Creek Ledgers   By Concierge Medicine Today, LLC/The DocPreneur Leadership Podcast   Our guest today is Katie Rhodes, Founder of Coal Creek Ledgers. (Learn more at: https://coalcreekledgers.com/services/)    Coal Creek Ledgers  is a specialized bookkeeping firm for concierge medical practices and other direct primary care practice models. With more than a decade of experience in the medical field and medical billing and administration, Coal Creek Ledgers is uniquely suited to serve the advanced and complex bookkeeping needs of medical professionals.   Coal Creek Ledgers offers the most comprehensive bookkeeping and financial analysis for concierge medical practices and direct primary care physicians who are ready to climb! During your free discovery call, we’ll build a completely customized monthly bookkeeping package tailored to your needs.   Katie is passionate about helping medical professionals succeed and enjoys being a financial partner to her clients. She specializes in educating small medical practices and serving as a dedicated advisor who provides guidance and support through multiple phases of practice growth. She is especially enthusiastic about helping doctors and practice owners to achieve better practice management through outsourcing the tedious and challenging work of bookkeeping and prioritizing their patients instead!   Whether clients seek to become a direct primary care practice that only accepts cash, a hybrid practice that manages both self-pay and insurance patients, or a practice that accepts insurance only, Katie’s vast experience in the field allows her to provide expert guidance, no matter the structure of your practice.   Our services include monthly bookkeeping support, monthly financial statements and review, and generating end of year reports that can be sent to your CPA or tax preparer to make tax season easy.   Visit: https://coalcreekledgers.com/about-us/   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.  
undefined
May 12, 2024 • 60min

Combatting Maternal Health Stats – Female Biracial Health Tech Executive, Meet Dana Medema

About Dana Medema   Dana Medema is Senior Vice President of Personal Health for Philips North America where she leads the growth and transformation of the Personal Health business across the U.S. and Canada. With more than 20 years of global experience in health and beauty categories, her experience spans both innovation and commercial roles, leading global, regional and local teams. Her mission with Philips and in general is to inspire people to see the possibilities that unlock growth for sustainable impact.  Today’s topic of conversation is about the data illustrating the importance of maternal healthcare, especially for underserved populations and bridging the conversation to strategies for change and what health tech can help solve.     © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Apr 28, 2024 • 48min

Listen Up: Navigating the Future of Audiological Advancements with Dr. Keith Darrow, PhD, CCC-A

Currently only 1 out of 5 people with hearing loss seek treatment (and it is estimated that 48 Million people in the U.S. suffer from a disabling form of hearing loss!). Dr. Darrow’s passion is helping patients, Audiologist, and future Audiologist, understand the positive benefits of treating hearing loss that include improved quality of life, increased cognitive function, restoring proper stimulation to the brain, and decreasing an individual’s risk of developing mind-robbing Dementia.    By Host, The DocPreneur Leadership Podcast/Editor, Concierge Medicine Today   Our guest today is Dr. Keith Darrow (Co-Founder, Audiologist, Neuroscientist). Dr. Darrow is a distinguished expert, owner of the Hearing and Brain Centers of New England and founder of the Healthy Hearing Foundation of New England, as well as a board member of the Sound of Life Foundation (both non-profit organizations dedicated to providing education and hearing health care for those in need).   Topics Discussed Include: Unveiling the Connection Between Hearing Healthcare and Cognitive Wellness Navigating the Future of Audiological Advancements The Hidden Benefits of Hearing Healthcare How Hearing Affects Overall Well-being The Role of Hearing Healthcare in Cognitive Decline Prevention Strategies for Preserving Hearing Health Trends & Innovation for Private Practitioners Forecasting Trends in Hearing Healthcare   Dr. Darrow is a distinguished expert in Speech and Hearing Bioscience and Technology with a doctoral degree from the joint Massachusetts Institute of Technology (M.I.T) and Harvard Medical School program. He is a former Clinical Professor at Northeastern University (Boston, MA) and is currently a tenured professor at Worcester State University.   Dr. Darrow’s clinical experience is vast and includes a clinical fellowship at the Department of Otolaryngology at Brigham and Women’s Hospital (Boston, MA) and a trainingship at the Audiology Department in the East Orange (NJ) Veterans Association Hospital. He is the owner of the Hearing and Brain Centers of New England and founder of the Healthy Hearing Foundation of New England, as well as a board member of the Sound of Life Foundation (both non-profit organizations dedicated to providing education and hearing health care for those in need). He was recently named the Director of Audiology Research at Intermountain Audiology and has chosen to lead the Excellence In Audiology movement across the country.   Dr. Darrow is also a nationally recognized speaker, trainer, and researcher whose publications and research have been cited over 1000 times.   Dr. Darrow’s career in hearing health care is singularly focused on helping people understand the benefits of improved hearing and communication, and the positive impact healthy hearing can have on a healthy cognition. Dr. Darrow believes wholeheartedly that Hearing Care is Health Care; and that hearing loss can have a significant impact on an individual’s personal, social, economic and cognitive capacity.    Connect With Dr. Darrow and AUDExperts AudExperts.com ... Dr. Darrow's Podcast: Preventing Decline with Neuroscientist Dr. Keith N. Darrow Join the Community of Private Practices ... Learning Center and Online University ... Office Tel. (435) 272-0324 LinkedIn ...   Books Mentioned In Our Interview: 'Healthy Food Healthy Brain' - Dr. Keith Darrow - The Definitive Guide to Feeding Your Brain Healthy Foods Preventing Decline: Advances in the Medical Treatment of Hearing Loss and Tinnitus Silenced: The Medical Treatment of Hearing Loss   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Apr 25, 2024 • 1h 21min

Spotlight: Concierge Oncology, Chad Levitt, MD - Radiation Oncologist

Concierge Medicine is unique in so many ways and impacting the lives of Patients and Physicians in multiple specialties. Today we sit down with Dr. Chad Levitt, a Radiation Oncology and Founder of ONCare. Dr. Levitt strives to put himself “in his patients’ shoes” as he considers all aspects of their care plan. Central to his philosophy is the interest in providing care beyond mere treatment, and this passion complements his role within each of his patients’ treatment teams.   By Concierge Medicine Today, Editor/The DocPreneur Leadership Podcast   A board-certified radiation oncologist and Atlanta-native, https://onc.care/ completed his doctorate and residency at Emory University’s School of Medicine in Atlanta. Dr. Levitt has served as clinical director of oncology practices and departments previously in Colorado, Florida, and Georgia. He is the founder of Radiotherapy Associates of Forsyth as well as ONCare Specialty Consultants.   LEARN MORE, VISIT: https://onc.care/   With over 20 years of experience in the treatment of cancer, Dr. Levitt has, over the years, been at the forefront of radiation treatment techniques, innovations and practices. He is a national speaker and has published clinical studies in multiple peer reviewed oncology journals. He has served on national advisory boards and working groups throughout his career as well as having been the practice liaison and PI for RTOG and USOncology clinical research trials.   Dr. Levitt strives to put himself “in his patients’ shoes” as he considers all aspects of their care plan. Central to his philosophy is the interest in providing care beyond mere treatment, and this passion complements his role within each of his patients’ treatment teams.   As he has continued to practice within the evolving landscape of system based healthcare, he has now founded the concierge based practice to maximize his ability to help empower and educate patients to navigate and advocate for themselves amidst what has become a guideline based delivery of treatment. Choosing to help clients and their families in a very personal, experienced and detail oriented manner, he strives to remain unincentivised by treatment, but to focus on care for the whole patient and support system in a custom tailored manner. Knowing there’s not a one size fits all paradigm for healing, he is now able to focus his energy and time on helping patients to minimize the hurdles unrelated to treatment and well-being and to help clients ensure their focus can be on living while on their health related journeys.   Dr. Levitt has been nominated by his piers and colleagues as a Castle Connolly “Top Doctor” in Atlanta since 2014. He and his wife, Alisha, are fortunate to be able to raise their three children in their native city close to their extended family. In his spare time Dr. Levitt enjoys rock climbing, playing guitar, coaching soccer, camping with his family and woodworking.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Apr 24, 2024 • 54min

July 12-13 in Atlanta, GA - Revolution Practice hosts "The Business of Medicine & Tools to Improve Patient Outcomes" Live Event

Learn from the experts at Revolution Practice this July 12-13, 2024 as they present to you the best kept secrets of their success! Come and gain confidence at our 2 day event to make shifts in operations by engaged learning, practice building tips, Functional Medicine tidbits, contract and cosnet writing, dealing with difficult people & more!   At Revolution Practice, our mission is to empower doctors, dentists, and other health professionals by helping them build cohesive and effective support teams that collaborate seamlessly to achieve optimal health outcomes for their clients. We are committed to partnering with healthcare providers to transform their practices, enabling them to provide exceptional care and enhance the well-being of their patients. By offering comprehensive consulting services, fostering interdisciplinary collaboration, introducing Functional Medicine and leveraging cutting-edge strategies, we strive to create an environment where healthcare professionals can thrive and patients receive the highest standard of personalized care.   What to expect: Fun door prizes Company culture Engaged learning HR do's and don'ts Practice building tips  Owning your schedule Understanding your P&L's Functional Medicine tidbits How to deal with difficult people Doctor tips that change patient outcomes Contract and consent writing that protects you  Printed slide deck and notes binder provided to each attendee Healthy Organic Lunch provided, snacks and coffee available throughout the event.   LEARN MORE/REGISTER TO ATTEND https://www.revolutionpractice.com/event-details/live-educational-event     © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Apr 15, 2024 • 27min

Modern Patient Expectation Workflow: "Care, Serve, Treat. Repeat."

By Editor, Concierge Medicine Today   It has been a minute since my wife and I watched Mad Men.   I still remember a few quotes, though. I recall Roger Sterling's sage marketing and business advice (above) with ease.   Unrelated, my wife and our close family friends recalled just last week how we found Betty, a fun character with a few quirky phrases of her own pretty memorable as well.   Remember when her son Bobby said, "I'm bored."   She replied, "Go bang your head against a wall...Only boring people are bored."   It was not great motherly advice, but her character was entertaining, to say the least.   Back on point: According to a new report published by the American Medical Association, between 2012 and 2022, the share of physicians working in private practices decreased by 13 percentage points — from 60.1% to 46.7%.   Additionally, Slate.com wrote, 'Doctors who run practices are essentially business owners, but many have never learned to manage a staff.'   Fierce Healthcare reported that 'Medical graduate students are at a disadvantage when they don't get trained on the business elements of medical practice.'   Finally, Harvard Business Review writes, 'Most physicians have been trained to keep emotion out of the job, and are not comfortable showing vulnerability in the workplace.'   READ FULL STORY | INFOGRAPHIC ...   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Feb 29, 2024 • 48min

Physician Spotlight: "Be Well With Dr. Wells!" Springfield, IL

Our special physician guest today is Dr. Tabatha Wells. Tabatha is starting her own new Direct Primary Care (DPC) practice and we caught up with her to talk about a wide range of topics. Our discussion included:    DPC Start-Up Challenges and Opportunities The primary care physician shortage challenges and opportunities Gratitude in healthcare and physician burnout LGBT+ Care and more.   Dr. Tabatha Wells obtained her medical degree from the Southern Illinois University (SIU) School of Medicine. She completed her Family and Community Medicine residency through the SIU School of Medicine and is a Board-Certified Family Physician. Dr. Wells started her Direct Primary Care practice to ensure she provides exceptional primary care without all the barriers and frustrations of traditional healthcare models. At appointments, you can expect her to take as much time as needed to understand your health needs and ensure you feel seen and heard on every visit.   Dr. Wells struggled with frequent illness as a child and was inspired by her pediatrician, who made doctor visits feel safe and fun. She pursued a career in medicine to give back to her community and provide that same level of care to patients in need. After many years in academic medicine, she realized a drastic change was necessary. She entered Direct Primary Care to take back control of how she practices medicine while enhancing patient access and prioritizing the patient-physician relationship.   Office Phone: 217-858-3356   Email: info@bewellhealth.care   Web Site: https://bewellhealth.care   Dr. Wells sees patients of all ages, backgrounds, and levels of health. She provides a compassionate, affirming, and non-judgmental health environment, so you can trust her with any health or wellness issue you face. She proudly supports the LGBTQ+ community and provides hormone therapy in her practice. She is also an avid supporter of local businesses and any company that promotes diversity and inclusivity.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Feb 29, 2024 • 13min

No more waiting rooms, new book coming this summer

Pre-Orders Only — On Sale Now (% Discount Expires May 31, 2024) - On Sale $14.95 Original Price:$24.99     Release/Ship Date: May 31, 2024 (or sooner, if possible!)   How do your patients feel, really?   We’re not talking about their physical symptoms. We’re talking about their feelings.   Squishy right?   Patients walk into your practice each day with two things: feelings and needs. Typically, the Doctor is amazing at meeting the patient’s physical needs. However, feelings are just as important.   Consider how the patient felt when they waited on hold to make an appointment after navigating an overly complicated phone tree. How did they feel when no one remembered their name when they checked in? How did they feel when the clipboard of forms was given to them again? Or, how did they feel when they were escorted to the exam room, the door closed, and they were left alone with no ETA about when the Doctor would arrive? And how did they feel when your team helped them check out and didn’t explain the bill?   Every patient will leave with a feeling about you and your practice. In today’s rushed and impersonal healthcare environment, patients’ feelings and subsequent actions and reactions are born from their experiences. Think about your last five online reviews. When the patient spent 27 minutes waiting in an empty seating area with no updates from the personnel who sat just ten feet away, gossiping about their coworkers and making endless phone calls, how does that make them feel? When the doctor kept forgetting their name, how did that experience make them feel?   Patients are burning out. I know this because I am a Patient. We all are. We’re feeling unwelcomed, disrespected, rushed, ignored, and undervalued. Most medical office leaders would blame it on bureaucracy, insurance hassles, and busyness and cross their arms, ignore the awkward feelings patients get, and move on with their day. Few are willing to try something different and make the patient feel like they’re at home here.   Fortunately, even science backs us up on this. According to Harvard professor Gerald Zaltman, “95% of purchase decision-making takes place in the subconscious mind”. So, in essence, our emotions drive purchasing behavior and our decision-making 95% of the time. This means that if you and your medical office team are not habitually paying attention to a patient's feelings throughout the entire journey, from start to finish, patients will go elsewhere. Chances are they’ll find someone who pays attention to all the little details that make them feel a certain way about their healthcare beyond the doctor meeting their needs.   Let me be clear: this book does not advocate removing all waiting rooms from our healthcare culture. In many areas, they’re necessary. But we need to do more about addressing the small habits medical offices have become accustomed to under the business of busyness and hiding behind the excuse of “Well, that’s how we’ve always done it.” For patients in today's healthcare culture, the most challenging part is not the actual waiting but when we feel that the medical staff and our Doctors have forgotten about us and don’t meet our expectations. We get a feeling when we’re on the other side of you and your team.   Like it or not, this is a marketing book, but not in the traditional sense. Old-school marketing tells customers (i.e., patients) that you control the message. Today, that theory doesn’t hold water. Today, new school marketing, especially in healthcare settings, says, “The customers (i.e., patients) inform others about you.” This is where feelings get involved, and a simple appointment can turn into a remarkable and memorable story for patients who will tell others about you and your team. You see, it’s about the front office staff talking with the patients until the insurance benefits and bills are really understood. It’s about the smile from the nurse and the conversation about your kids in the exam room while you’re stepping onto the scale. Every Patient who leaves your practice will tell someone else a story. What you and your team do throughout the entire patient journey helps each person “feel” like they really matter to you. It’s gratitude and servanthood in healthcare at its best.   Embracing concierge medicine, doctors and their medical offices plan for, prepare for, and follow habits in their practice that create a meaningful connection with their patients. Patients get a feeling about these practices, and inside this book, we’ll share some of those stories.   "Hospitality is a process, but the patient should never feel processed,” says Tetreault. “Unfortunately, that’s just how it is. We cannot accept that. This new customer service book (and a little marketing) is designed to inform doctors and medical office personnel about better preparing today to exceed patient expectations tomorrow. It will identify everyday healthcare customer service dilemmas and help you and your team navigate the switchbacks and speedbumps so you can lead the patient where you want them to go without that awkward feeling. The ultimate destination isn’t a satisfied patient. It’s a raving storyteller who leaves your practice feeling like 'I feel cared for. I feel seen. I feel heard and I feel like they ALL care about me!'"   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Feb 17, 2024 • 15min

How genetic fallacy can impact your practice and decision-making.

When decision-makers in healthcare are approached with sound advice, but it arrives at their front door from a source "outside" healthcare, why is it so quickly dismissed?   One might say, "I don't want anyone telling me how to practice medicine?"   The advice may have nothing to do with what happens inside the exam room, but it is about how your staff communicates with your patients in such a way that makes the Patient feel like an inconvenience.   Today, I want to unpack something you may have learned about in your undergraduate studies. It's called the genetic fallacy.   The genetic fallacy is a logical fallacy that occurs when someone dismisses an argument or idea based on its origins or history rather than evaluating the concept on its own merits, not the source. This fallacy assumes that something must be either true or false based on who and where it came from rather than being judged based on its qualities.   For example, a hospital administrator might reject an idea from a Physician simply because it was suggested by someone they don't like or someone with a history of making unpopular suggestions without carefully considering the proposal's strengths and weaknesses. Sound familiar?   Alternatively, a medical practice might continue to invest in a SaaS, EMR, or outdated process because it has always done so. However, whether it is still the best course of action today still needs to be examined.     © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
undefined
Feb 4, 2024 • 1h 7min

How to balance clinical work and research work?

Dr. Jia Ng's expertise lies in guiding clinicians on effective scientific writing through PublishedMD consulting, empowering them to publish research papers and enhance their professional standing. Dr. Jia Ng, a Board-certified Nephrologist, federally-funded researcher, and founder of PublishedMD consulting.   LEARN MORE AND CONNECT WITH PUBLISHEDMD and Dr. Ng: https://www.publishedmd.com/    Here are some of the few topics we discussed with Dr. Ng on the show today:   Why start publishing papers? Academic writing What are common mistakes when it comes to publishing papers/ academic writing? How to balance clinical work and research work? Academic Medicine Guiding residents/fellows Motherhood in medicine/ in academia / in entrepreneurship.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode