The DocPreneur Leadership Podcast

NOVEMBER/DECEMBER 2022   Don't underestimate your Patient and the powerful story they want to share about their experience at your office. But, if you [the Physician] are not bothered by the wait-time or the attitude of your staff, you as a leader in your community should be prepared to get in line behind the rest of the medical offices in the world now vying for the privilege of serving that individual who believe it or not, wants to reward you with the gift of being a life-long Patient.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

I must have watched the 1984 cult classic movie, Ghostbusters a dozen or so times in my youth with my cousin in Canada on my Gramma's couch. It's definitely a movie that has some unforgettable one liners and come one, who doesn't smile when they remember Ray Stantz and the Stay Puft Marshmallow Man?   I love it.   I'm going to get a little geeky here for a minute so bear with me. There's a point. One of the more memorable lines we can all remember toward the end of the movie was "Don't cross the streams." It was phrase spoken by Egon Spengler in the movie once or twice and for the nerds out there it refers to the proton beams from multiple Particle Throwers crossing paths during use.   Egon warns everyone to never "Cross the Streams."   What would happen exactly?   Well Egon said "It would be bad."   In this podcast, we'll highlight some super simple ideas to get you started this week on the road to better customer service in your practice.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

What You Will Learn In This Podcast: Patients Comeback To Their Doctor Because of How You [and your Staff] Made Them Feel.   Takeaway Points   Old School Marketing Says … “A brand is what it tells consumers it is.” New School Marketing Says … “A brand is what consumers tell each other it is.” In this podcast we'll unpack the importance of waypoints, customer service and how the simple details of hospitality intersect at the hand-off or stop-start points in your practice. We'll also talk about how word of mouth, positive patient feedback and referrals are generated because you allowed the Patient to tell a positive story about your practice, and avoided a negative experience.   What are waypoints used for?   According to Wikipedia, Waypoints may be a simple named point in space or may be associated with existing navigational aids, intersections, or fixes. A waypoint is most often used to indicate a change in direction, speed, or altitude along the desired path.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

I read recently that people on average feel about 35 emotions an hour. Makes sense, right. So when two worlds collide, healthcare and hospitality — there’s a cataclysmic, volcanic eruption that is seemingly unspoken by many Physicians today that elicits an insurmountable tidal wave of resentment about hospitality and empathy towards this notion of ‘being hospitable’ in healthcare.   After all, you were trained for years and years to serve Patients in such a way that makes them ‘feel’ healthier and ‘feel’ more confident about their human condition and ailments. What is often misunderstood by most Physicians we bump into, (with some exceptions, primarily those in concierge medicine, some in direct primary care and many plastic surgery) is that hospitality … is also about a feeling.   The Cambridge Dictionary defines Hospitality as “the act of being friendly and welcoming to guests and visitors.”   So, if your practice lives, dies, grows or fails based on the patient referral, it would make sense that the conversation of ‘hospitality in healthcare’ would be at the forefront of your practice/office culture. Right?   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

Today our guest is Dr. Rachel Gainsbrugh.   In addition to her career in pharmacy, Dr Rachel Gainsbrugh, is the owner of Short Term Gems and has established herself in the market as the Luxury Short Term Rental host and coach for busy professionals. She’s an immigrant, a wife and mom that took a small rental and built it into a multi property seven figure real estate business. She has been hosting since 2019 and serves guests in vacation rental markets and those who need short term housing rentals for business.   Her most recent claim to fame is being casted for a TV show featuring one of her luxury short term rentals. She is also a newly minted contributing author to a new book Hospitable Hosts releasing in Spring 2022.   Given her history and experience, what she’s most passionate about is helping busy medical professionals create a profitable new income stream and full-time freedom through rental investing in lifestyle assets in the most profitable markets. Her approach is contrary to most investors – where she promotes how to own and operate the fewest number of properties that generate the highest profitability. She's on a personal lifetime mission to impact the financial literacy of over 1M women. When she is not sharing short-term rentals on social media, weekly live webinars, guest podcasting, or public speaking at summits, she enjoys spending time with her family including her husband, 2 boys, and 2 fur-babies!   GET CONNECTED: https://www.shorttermgems.com/links   The Facebook Group: https://www.shorttermgems.com/join-our-facebook-group   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

Great business people and I’d now argue, great doctors know that “you just need to be a superstar in your own backyard …” and you accomplish that by focusing on your strengths and finding people who want to come along for the ride. Bear in mind though, not everyone will want to join you along the journey. If too many people do … that’s actually, when you raise the fare and see who still believes in your mission and wants to come along for the ride!   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

Today we jump across the pond to England to meet up and talk with Gintare Balseviciute.   Growing up in Lithuania, Gintare remembers always having access to “real” food – not the processed stuff that fills much of our grocery stores today. She was raised to cook from scratch with whole foods and ingredients. The fruits, vegetables and meat on her table all came from the local farmers; it was all “organic” by today’s definition.   Source: https://www.ketogenic-wellness.com/   ​When Gintare moved to London, she noticed that much of the food in the grocery store came in boxes and cans, or vacuum sealed with labels reading “fat-free”, “low-fat”, “reduced sugar”, etc. Not long after she began eating the foods that were supposed to be “healthy” for you, she began gaining weight, without realizing what she was doing wrong.   Gintare understands that eating real food isn’t always convenient, that life gets busy, and that no one is perfect, including herself. She recognizes that eating healthier takes a little longer at first, but that there are ways to fit healthier eating habits into even the busiest of lifestyles.   In this podcast episode we unpack the importance of finding balance as a busy working woman, learning to shop right when at the grocery store and how to be creative with our cooking and snacks when living with Hypothyroidism.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

"Our goal is to empower the next generation of parents to take ownership of their family's health. We want to help new parents feel confident and capable when taking on the job of managing the health of their entire family, and build a platform that will ease the minds of new parents everywhere." ~Estelle Giraud, the Co-Founder and CEO at Trellis Health.    Our special guest today is Estelle Giraud, the Co-Founder and CEO at Trellis Health.    In today's podcast, we unpack: Curated, educational tools that provide guidance and confidence as mothers and families navigate their maternal health journey. Venture Capital Challenges Among Female Entrepreneurs In Healthcare Protecting Private Patient Information Challenges Faced By Female Entreprenuers Taking back personal agency in pre and postnatal healthcare   "I'm a founder passionate about human health and I'm also a new mother," said Estelle. "My experience was pretty intense but not uncommon; including IVF, an emergency C-section, prenatal hypertension, postpartum preeclampsia and medication incompatibilities. I had to monitor my blood pressure multiple times a day, track symptoms, maintain a complex medication schedule, stay on top of a calendar full of appointments and reminders, and had a multitude of genetic and blood tests. There were so many apps and tools out there that would tell me the size of my baby, what carrier was best, or what milestones they were reaching in utero, but there was nothing to really help me manage my own health. And while my care team was fantastic - my information was so siloed it created inevitable gaps in my care. I've moved several times and seen many different physicians both before and during my pregnancy, and the lack of continuity left me feeling anxious and frustrated. I felt I had to stay on top of my own care and information or it would slip through the cracks... my baby and I would slip through the cracks."   Trellis Health is a one stop shop for navigating pregnancy and beginning of life care. When starting or growing a family, navigating the siloed complexities of necessary medical care adds stress and frustration to a new parent's already full plate. Trellis Health is here to create lasting change and reframe the way pregnant moms take control of their care. As a new mother herself, Estelle is especially focused on personalizing medical care to the individual and ensuring no new mothers (or babies!) slip through the cracks.   "I spoke with dozens of women, and discovered that my experiences were not unique; quite the opposite," notes Estelle. "Frustration, concerns around maternal health risks, missed information leading to avoidable mistakes, it was all a common burden of responsibility for these women. I believe we can fill some of these gaps and ease the "pregnancy health load" with a secure, private health data system and some very simple digital tools that allow your health data to work for you in a meaningful way. This is one of the most important health journeys of your life, building a human. We have to do a better job at supporting women through this."   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

It really could be any number of things. But it is important that you identify them. We find Concierge Medicine Doctors are better suited medical offices to be in a position personally, emotionally and professionally to identify these 'combustion points' [for Patients] and do something right away in the practice to improve the patient experience sooner rather than later.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

“In my experience as a healthcare real estate advisor for almost 20 years the best solutions are the results of clinicians and investors partnering and collaborating. The result allows patients to receive care when and where they need it and investors the returns they need to build and manage facilities.”   Today our special guest is Trisha Talbot of DocProperties. Trisha is widely lauded for her healthcare real estate expertise, leadership and performance, consistently ranking among the state’s top commercial real estate brokers for more than a decade.   Trisha Talbot advises physician owners and investors with opportunities in the healthcare real estate asset class. Her track record in investment sales, landlord representation, corporate representation and tenant representation offers clients trusted experience with comprehensive strategies with pricing, market fluctuations and problem solving solutions that result in successfully close transactions.   Aligning the real estate investment requirements of property owners and physician investors together with the corporate goals of the healthcare companies that occupy medical facilities has made Trisha a leader in the healthcare real estate brokerage community. Her performance and production achievements are recognized annually.     Trisha lives in Scottsdale, Arizona with her wonderfully patient husband and two gracious children that support her drive to make an impact helping clinicians share their gift to heal others.   RESOURCES   WEB SITE: https://docproperties.com/   Contact DOC PROPERTIES   Office: 602-341-3840 info@docproperties.com   ABOUT DOC PROPERTIES   DOCPROPERTIES creates opportunities for investors and physician owners in the healthcare real estate asset class to gain equity and cashflow in income producing medical properties with the exit strategy of monetizing the asset for a profit. We help healthcare practices maximize the economic benefit of owning the real estate where they operate their medical practice with strategies that best serve their care delivery model to patients while managing occupancy costs.   WEB SITE: https://docproperties.com/   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.