The DocPreneur Leadership Podcast

"I founded Gallaher Edge when I realized how important it was to me to grow from the inside out, and help others do the same.Gallaher Edge is founded on the values of the Power of Choice, Progress Over Perfection and Uninhibited Teamwork. This company, like me, is a work in progress, something that every day, I accept exactly as it is while never stopping work to progress it further." ~Dr. Laura Gallaher    Dr. Laura Gallaher has worked in the field of professional and personal development since 2005. Laura is an Organizational Psychologist, Speaker, Facilitator, and Executive Coach. She is the founder and CEO of Gallaher Edge, which she started in 2013 and rebranded in 2018.   In today's CMT DocPreneur Leadership Broadcast and Podcast we sit down for Part 1 of our discussion with Dr. Gallaher centered around Building a Great Culture inside a Medical Practice Environment. In the moments ahead we discuss:   + What does it mean to make the Doctor Human? + How can a Doctor "Just Be"? What would that look like? + What could it look like for a Doctor to be more Self-Aware and Self-Accountable in their communication with Patients?   Her noteworthy career began after the Space Shuttle Columbia exploded upon re-entry in 2003, killing everybody aboard. Following the tragedy, NASA hired Laura and a team of organizational psychologists to change the cultural influences that were deemed to play a role in the accident. She worked for 8 years to positively influence culture, develop leadership capacity, and improve organizational performance at Kennedy Space Center.   Laura was also hired to help manage the change associated with radical changes in the performance management process and philosophy at Walt Disney Parks & Resorts. Laura is an expert teacher, trainer, speaker and consultant, particularly in the concepts of self-awareness, accountability, trust building and team cohesion.   She holds a Bachelor’s degree in Psychology, and a Masters and PhD in Organizational Psychology. Laura is a Licensed Human Element® Practitioner, a Certified Radical Collaboration Trainer, and a Certified Coach.   RESOURCES MENTIONED www.GallaherEdge.com www.ConciergeMedicineFORUM.com   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

It's often been said that gratitude is good for the giver. We think that there's enough room in the healthcare marketplace to let gratitude for one another, especially considering the workload, shortages, long hours, hassles, stress, anxiety and even talk of burnout ... to take a moment in your week and write just one thank you note to a colleague, a nurse or a healthcare worker whom you noticed helped you this week.    Try it ... and if you don't believe that others around you are doing it, just listen to this podcast episode.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

Our guest on the podcast and CMT webinar is Dr. Jim Januzzi, MD. He's a Cardiologist and Director at Dennis and Marilyn Barry Fellowship in Cardiology Research   RESOURCES MENTIONED www.prevenciomed.com   About Jim Januzzi, MD   Dr. Jim Januzzi has been a member of the Massachusetts General Hospital Cardiology Division since 2000. He is the Hutter Family Professor of Medicine at Harvard Medical School and is on faculty at the Harvard Clinical Research Institute.   Dr. Januzzi graduated first in his class from New York Medical College in 1994, and subsequently did a residency in Internal Medicine at the Brigham and Women's Hospital, followed by a cardiology and echocardiography fellowship at Massachusetts General Hospital. Since joining the staff at MGH, Dr. Januzzi is an active clinician, with a focus on heart failure and chronic coronary artery disease. He is an active teacher, and has a busy research program, with a specific focus on cardiac biomarker testing. He has published more than 600 manuscripts, and has edited 5 textbooks. He speaks widely on the topic of biomarker testing in heart disease and treatment of heart failure. He has served as the Cardiology Consultant to the Boston Red Sox since 2005. He is a Trustee of the American College of Cardiology, and an editor at two top cardiology journals.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

Here's a few titles your colleagues have said they've been reading ...    © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

There’s a lot of ways to do this and we think you may just want to pick one that works for you. But, the first step in the listening process is important and it’s often omitted or removed in medical offices because face-to-face interactions with Patients are presumed to be communicative and relational. But in fact, most Patients and Physicians today would agree that visiting a Doctor’s office (outside of those in Concierge Medicine and a few other models) are anything but environments that Patients would consider relational and communicative.   REFERENCE MENTIONED: Patients' and families' opinions via suggestion boxes for improving hospital care for cancer patients: Analysis of 3419 cases over 11 years   (Citation: Takao K, Nishimura T, Yasui K, Nakagawa A, Yamaguchi K. Patients' and families' opinions via suggestion boxes for improving hospital care for cancer patients: Analysis of 3419 cases over 11 years. Cancer Rep (Hoboken). 2022 Jul;5(7):e1509. doi: 10.1002/cnr2.1509. Epub 2021 Jul 15. PMID: 34264018; PMCID: PMC9327649.)   Most medical offices dismiss the idea of asking for patient feedback or improvement because they assume that visiting the practice in-person today and talking to the Patient about their co-pay or insurance coverage is simply relational enough.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

The growing trend of IV drip bars ... 

OB2me has changed the delivery of prenatal care for women throughout their pregnancy and childbirth.   https://2mehealthcare.com/ https://2mehealthcare.com/ob2me/   About Carson Ragan, CNM   Carson was born in Georgia, spent most of her childhood growing up in Birmingham, Alabama. She started her family at a very young age, and after her second child was born emergently three months premature, she knew she wanted to be a L&D or nursery nurse, so she returned to Georgia to attend Columbus State University for her undergraduate nursing degree. While in nursing school she gave birth to her third child under the care of a certified nurse midwife (CNM). Immediately, she knew that was exactly she wanted to become: a certified nurse midwife.   She graduated as a Registered Nurse in 1999 and immediately began working in her favorite area of nursing, Labor & Delivery. Over the years as an L&D nurse, she felt honored to provide care to thousands of families during one of the most intimate and memorable events in their lives. Before starting graduate school to become a CNM, she also pursued an internship and worked a few years as a Neonatal ICU nurse. It was important to her to learn more about what happened to the preemie and sick babies when they left the delivery room and how could she best educate and support her future patients as a CNM. After she gained years of bedside experience as a L&D/NICU nurse, charge nurse, CPR instructor and Nurse educator/Clinician, she finally went back to graduate school to pursue her dream. She graduated from Frontier School of Midwifery and Family Nursing in 2010 and began working as a Certified Nurse Midwife in our community.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

NOVEMBER/DECEMBER 2022   Don't underestimate your Patient and the powerful story they want to share about their experience at your office. But, if you [the Physician] are not bothered by the wait-time or the attitude of your staff, you as a leader in your community should be prepared to get in line behind the rest of the medical offices in the world now vying for the privilege of serving that individual who believe it or not, wants to reward you with the gift of being a life-long Patient.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

I must have watched the 1984 cult classic movie, Ghostbusters a dozen or so times in my youth with my cousin in Canada on my Gramma's couch. It's definitely a movie that has some unforgettable one liners and come one, who doesn't smile when they remember Ray Stantz and the Stay Puft Marshmallow Man?   I love it.   I'm going to get a little geeky here for a minute so bear with me. There's a point. One of the more memorable lines we can all remember toward the end of the movie was "Don't cross the streams." It was phrase spoken by Egon Spengler in the movie once or twice and for the nerds out there it refers to the proton beams from multiple Particle Throwers crossing paths during use.   Egon warns everyone to never "Cross the Streams."   What would happen exactly?   Well Egon said "It would be bad."   In this podcast, we'll highlight some super simple ideas to get you started this week on the road to better customer service in your practice.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

What You Will Learn In This Podcast: Patients Comeback To Their Doctor Because of How You [and your Staff] Made Them Feel.   Takeaway Points   Old School Marketing Says … “A brand is what it tells consumers it is.” New School Marketing Says … “A brand is what consumers tell each other it is.” In this podcast we'll unpack the importance of waypoints, customer service and how the simple details of hospitality intersect at the hand-off or stop-start points in your practice. We'll also talk about how word of mouth, positive patient feedback and referrals are generated because you allowed the Patient to tell a positive story about your practice, and avoided a negative experience.   What are waypoints used for?   According to Wikipedia, Waypoints may be a simple named point in space or may be associated with existing navigational aids, intersections, or fixes. A waypoint is most often used to indicate a change in direction, speed, or altitude along the desired path.   © Concierge Medicine Today, LLC. ("CMT") All rights reserved.   Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.