Defining Hospitality

David Tracz is the Partner and Founder at 3877. He knows the importance of building a good relationship with your clients and making sure you are working with them on a project. He sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. Takeaways:  You want to make your clients feel welcomed and comfortable in the environment that you build for them.When working with clients, don’t treat it like it’s a job but treat it like you are working together with them. You want to build a relationship and connection with them.Building trust with your clients is important. You want to prove you can get the work done in a timely manner but also have respect for them.You learn something new everyday. It’s ok to not have the right answer and try something new and see if that works, that is how you grow.Working with residential clients allows you to better understand your clients than you would if you work in an office or with commercial clients. There are many different types of hospitality and while they may differ, they all learn from each other and take inspiration from each other.Technology allows for a greater development in hospitality allowing the experience to be more tailored to each guest's liking.Quote of the Show: 12:06 “I think we really focus on just building that relationship, talking to them. It's not about the job. It's about us working together. I just hope that it's going to come eventually because we're good at what we do. And we like to execute on beautiful projects. And, I think that mentality is just a better way to look at things.”Links: LinkedIn: https://www.linkedin.com/in/david-tracz-2ab33a/Website: https://www.3877.design/Shout Outs: 0:41 Aliya Khan0:42 Marriott2:19 Pepe Moncayo2:59 Boqueria Restaurant in DC3:03 Jaan8:29 Business of Architecture Podcast11:26 Knead14:22 Succotash in DC26:19 OPX33:05 Bashar Wali35:24 Independent Lodging Congress41:31 Setting the Table by Danny Meyer44:24 James Bond46:03 Nvidia 46:07 BMW Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/cj7qFKFCvTE

Christina Flannery is the Director of Design at Park Hotels and Resorts. She uses her keen eye for renovation to help the design of hotels and provide a sense of community and belonging to them. She sits down with host Dan Ryan to share her journey through the world of #hospitality and what it all means to her. Takeaways:  Hospitality is all about being social and feeling that sense of community and belonging when you are at home or away. There is a higher level of engagement in multifamily living spaces, which contributes to the sense of community.Springtime is a time of rebirth, and it will be a great time for travel and for the hospitality industry to bounce back.Your front staff is incredibly important. They are the ones who are talking with guests daily and know what it takes to make guests feel welcomed and at home.It’s the little gestures of hospitality that really keep people going and keep them coming back. Technology advances for hospitality can help to make guests feel more at home. It can allow them to set whatever temperature they want or any lighting setting they want.The design of a place can change the entire mood of a person walking into it. Quote of the Show: 11:21 “Springtime is around the corner and it's always a nice rebirth. You're kind of shedding that cold winter and into something new and fresh. And I feel the light at the end of the tunnel here with where we're headed. It’s exciting for hospitality because I think everybody's going to want to be traveling and they're getting out there, seeing what's out there and plan their next vacation or their next business trip. It's gonna really focus around the amenities and what the property has to offer.”Links: LinkedIn: https://www.linkedin.com/in/christina-flannery-15732937/Website: https://www.pkhotelsandresorts.com/Shout Outs: 3:23 The Hilton in Ocean City, MD3:41 Marriott10:04 ALoft Marriott16:27 Digital Key29:30 Signia by Hilton29:33 Waldorf Astoria31:04 Hilton Hawaiian Village46:49 Doubletree Hotel47:38 Dave Kaplan47:39 Death and Company48:10 Equinox48:11 Merivale48:22 Tiger KingWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/GCQbm8tU5KE

Karin Harrington is the Principal at Studio Partnership. With almost 30 years of experience in the industry, she has a keen eye for quality design. She has won many awards from many of the major hospitality brands. She joins host Dan Ryan to talk about her journey through the world of #hospitality and what it all means to her. Takeaways:  The hospitality industry is full of people who love what they do. They don’t view it as a job but rather something that they are lucky enough to do.Going on a vacation is aspirational. You want to go somewhere where you feel relaxed and comfortable in the environment.A sense of community can bring a positive impact to a business. You want to make employees feel welcomed where they are. You need to be empathetic with others. Everyone who plays a role in hospitality is important and if you don’t have that, then your space will never see success.The first step in the design process is programming. It’s your responsibility to make sure that you communicate effectively with the clients to make sure everyone is on the same page.Hospitals and doctors offices are spots where hospitality hasn’t really taken hold yet. There are a lot of factors at play as to why this hasn’t happened yet.COVID has changed it so that people have really slowed down and focused on what is most important to them. Quote of the Show: 16:34 “Hospitality is so different. It is really a lifestyle. People ask like how you asked me to explain it and it goes all the way to the root of my being. It is the way I was brought up as well as it is part of my personality type.  It is both of those things.”  Links: LinkedIn: https://www.linkedin.com/in/karin-harrington-568b95b/Website: https://studiopartnership.netShout Outs: Aaron Anderson6:41 Rebecca Jones14:30 ACE Hotel15:50 Capital One15:54 TD Bank18:50 Verdans19:38 Chevy Chase Club33:01 Mercy Hospital in Baltimore39:25 Amy Jacobowsky41:07 Christina Hart46:41 Charlie and the Chocolate FactoryWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/41Xr1HU5XPM

David Allen is the Founder at the David Allen Company. He’s also the author of many books, including “Getting Things Done: The Art of Stress Free Productivity”. Having your mind open and a clear space can help to keep you functioning at a high level and be better at what you do. David sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. Takeaways:  Having a clear space in your mind allows you to deal with surprise and change in a better way. Hospitality is all about making others feel a welcome experience. You want those around you to feel at home. You need to have authentic conversations with those around you. If you are at a hotel and you don’t like your room, it’s ok to say so. Managing your staff in the right way is a key to success. You want to set a good standard for them to follow and make sure they keep up with it. A checklist is an incredibly important part of everyday life. Making a checklist can help to make sure that everything that needs to get done is actually done.Communication is key. You want to make sure those around you feel appreciated and know that you are engaged in the conversation.When working on a project, you want to think of two key components. You want to think of the outcome desired and the actual step required to reach that. Quote of the Show: 7:08 “When I think about when I have felt hospitable or being hospitable towards people with me, it was heartfelt. It was authentic and it was service oriented. It's a real communication from a caring place. It says, how can I help? How can I serve? So I think hospitality is not just for the industry. I think it's for the human being as an experience.”Links: Twitter: https://twitter.com/gtdguy?lang=enLinkedIn: https://www.linkedin.com/in/davidallengtd/Website: https://gettingthingsdone.com/Book Link: https://www.amazon.com/Getting-Things-Done-Stress-Free-Productivity-ebook/dp/B00KWG9M2E Shout Outs: 0:59 Danny Passman10:21 Raul Leal10:24 S.H. Hotels12:07 Four Seasons San Francisco13:24 Nanci Sherman13:42 Hilton Hotel Miami16:09 The Checklist Manifesto by Atul Gawande17:30 Kepler’s Books in Menlo Park, CA17:35 Jerry Garcia 17:38 The Warlocks17:39 Grateful Dead21:05 Being Mortal by Atul Gawande21:17 E-Myth Revisited by Michael E Gerber32:48 Suzuki32:49 Alan Watts34:32 Franklin CoveyWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/KJY9_ORrWtU

Carrie Tolman is the Associate Principal at KTGY Simeone Deary Design Group. She has a keen eye for interior design and uses her roots in southern hospitality to help influence the style she uses today. She joins host Dan Ryan to share her #hospitality journey and how she got to where she is now.Takeaways:  Hospitality by definition is temporary lodging. You want to make it feel like more than that though, you want to make it a home away from home.Architecture is sculpture in motion.Design can be part of a beautiful experience. It can help create a beautiful view and it is a work of art.Southern hospitality is world renowned and it’s an expectation when you go there. It’s an art of how you entertain and host. Interior design and hospitality are both about the service level and how you can create an experience for your guests.Reconnecting with those around you is important. It’s a nice idea to get away and really focus on those you love and share personal experiences.Right now we are experiencing the great American migration. They are leaving urban environments and moving out to spaces that don’t cost as much.Quote of the Show: 7:45 “If you look at hospitality, what it is by definition is a temporary lodging, a domicile away from your own home.  Whether it's an extended stay or, or not. And so those skills that I learned how to make people feel welcome and good within those spaces at a home applied, just in a much larger scale for hospitality.”Links: LinkedIn: https://www.linkedin.com/in/carrie-tolman-9a775a5/Website: https://www.simeonedeary.com/Shout Outs: 5:47 Peninsula Beverly Hills Hotel6:25 House Beautiful6:27 Alessandra Bronca8:19 Hirsch Bedner8:21 Regent Beverly Wilshire8:59 President Reagan9:16 Warren Beatty14:14 Whitney Museum19:14 White Lodging19:19 Brush Creek Ranch38:49 Meyer Davis41:44 The Naked Gun45:44 Gibson’s47:03 Nat King Cole Bar49:00 Vincent Van GoghWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/2Ef_4g_w9q8

Dyonne Fashina is the Principal at Denizens of Design Inc. She sees the beauty in designs and the passion it takes to create them. She sits down with host Dan Ryan to share her #hospitality journey from her memories about Canadian art culture to where she stands now. Takeaways:  You have to learn to pick yourself back up when you get knocked down. In life, it’s not about how you fall but how you get back up.Hospitality spaces have always been about empathy but it needs to shine through now more than ever. There needs to be a certain identity to each design. If it doesn’t have something unique to separate it from other designs, then no one will notice the difference.If you are designing something based on the latest trend, it will not last. But if you design something based on the environment and a good feeling, then it will last. Life experiences will help you understand what kind of space that you need to create. Research also helps because every space is different.Always bring positive energy and the feeling of being invested into every project that you do. A sense of community is incredibly important. It will help you get through difficult times and give you a strong support system. Quote of the Show: 9:45 “Empathy needs to come into the design and the business world and into the hospitality world more than it had in the past.” Links: Twitter: https://twitter.com/denizensofdes?lang=enLinkedIn: https://www.linkedin.com/in/dyonne-fashina-8567431a4/?originalSubdomain=caWebsite: https://www.denizens.caMcMichael Art Collection: https://mcmichael.com/Shout Outs: 0:30 Stacy Shoemaker0:37 HD Awards12:43 Clay Restaurant at the Garden Museum12:56 KPMB Architects25:49 The MicMichael Art Collection31:13 HDAC31:23 Aaron Anderson32:55 Bashar Wali32:56 Damon Lawrence32:56 Nina Grondin34:17 Lenny Kravitz34:20 Venus Williams36:00 Black Architects and Interior Designers Association of Canada36:08 Camille Mitchell36:09 GenslerWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGll0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/-RGsghJRfuc

Christian Schnyder is the owner at Beleco. He’s been inspired and informed by over 30 years of experience. He specializes in hospitality and residential interiors. He’s used his roots from Switzerland to influence his view on the world and #hospitality. He joins host Dan Ryan to talk about his journey into the world of hospitality.  Takeaways:  The culture in Switzerland is driven towards service. Because of the lack of other resources, they have shifted their focus to providing good services. It’s important to keep your end goals in mind. You want to have a way to know how you want to finish a project. Giving a strong environment for people to fill a space with is part of the process of making a space more livable. Hospitality is about having an open door policy. You can have people come over and talk about anything they want, and you want them to feel a sense of belonging. We are thinking less about the impact of our words on others. Technology has advanced which is nice but it also takes us away from our human connections. Staying in touch with those around us is important for keeping us motivated and keeping coworkers focused. You’re not designing for designers, you are designing for people. Quote of the Show: 16:09 “As a designer you have a design done and it's approved and you go forward and then halfway through, they're basically saying, well, no, guess what? The design, it's not going to work. You need to go and keep what's there. And I think that's what I love about this is like, okay, now here is sort of that hurdle you have to jump over. How can you make something look effortless?”  Links: LinkedIn: https://www.linkedin.com/in/christian-schnyder-a04a118/Website: https://belecodesign.comShout Outs: 1:17 Hirsch Bedner1:19 Kirk Nix12:12 Kimpton Gray Hotel19:05 IHG Hotels and Resorts19:43 Jennifer RamseyWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/tcoQmPdGnx8

Avi Brosh is the CEO and Founder of Palisociety. At his core, he is a modern day inn keeper. He’s been involved in real estate and hospitality for over 30 years. He joins host Dan Ryan to talk about his #hospitality journey all the way from a small school in New Jersey all the way to  Malibu, California. Takeaways:  It’s better to get up earlier and accomplish some goals earlier in the day. It’s a good way to work and sets you apart from others. Hotels should be able to tell a story about their place. It can make the stay at the hotel feel more like a home and you feel connected with it. You want to manufacture an environment that doesn’t actually feel manufactured. The environment should feel like it is inviting and it all feels natural. It’s not easy to create something that makes you feel a certain type of way. It can be a difficult process but it is rewarding in the end. Every kind of hospitality is different. Once you find your style of hospitality, it needs to be something that you can do repeatedly and consistently. You need to have an uncompromising vision. Once you have an idea in your head, go for it and make that dream a reality.If you are going through a tough spot, you have to keep going. You need to keep believing in yourself and keep going.  Quote of the Show: 36:31  “I'm very particular at our hotels and restaurants and what have you that It's a certain kind of hospitality, which is not the same hospitality you would get at a four seasons in Paris. It's different then the motel six off a highway in Cincinnati. You have to decide what it is that you want to deliver in terms of the style of hospitality you want to deliver.” Links: Website: https://www.palisociety.comInstagram: @avibroshShout Outs: 3:31 Saddle River Country Day School3:35 Joe Auginello 6:44 “Howard’s End” by E.M Forster7:34 Boston University12:17 Misha Bedner12:39 Michael Bedner24:42 Ian Schrager24:43 Philippe Starck25:22 Mondrian Los Angeles 26:15 Royalton28:30 Keith McNally39:43 Aman Tokyo47:59 Ritz-CarltonWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/twTexxyH0Ms

Sara Duffy is a Principal Partner at Stonehill & Taylor Architects. She recalls moments from her childhood at a restaurant where they treated everyone like family, and that has led her to her career in hospitality. She joins host Dan Ryan to share some of her #hospitality experiences and what it all means to her. Takeaways:  Hospitality is the true sense of being welcome. You want to feel a sense of belonging and feeling like you are part of a family. When designing a space, you don’t want to pigeon hole yourself into one design style. You need to think about the different kinds of people coming in and make it welcoming for all of them.You want to work with people who might see something from a different perspective than you. They could have a point of view you never thought of. Finding creative solutions to problems is a good idea. COVID made it so people couldn’t be together so people used video calls to talk with each other. The routines we have are what can set us free. It’s good to be creative and step outside of your comfort zone every once in a while.You want your employees to be happy and productive. Employees tend to be more engaged in their work when they are excited to come into work. Broaden your horizons. There are so many opportunities in life and work, it’s important to grab them and take advantage of them. You’ll never know where they lead. Quote of the Show: 7:29 ​​”When I was a kid growing up on the upper west side of New York. There was this really terrific Italian restaurant that we went to on 79th street. Every Friday night and they knew us.It was kind of like, cheers. Everybody knows your name. I loved it there and I think that was my first sort of foray into the true sense of being welcomed into a space and true hospitality. And they were so nice to me. I would get tired at the end of the night and they would let me sleep across two chairs or they'd let me sit at the bar and watch TV and talk to the bartender. It was just like I was supposed to be there.”Links: LinkedIn: https://www.linkedin.com/in/sara-duffy-aa11338/Website: https://stonehilltaylor.comShout Outs: 5:43 Paul Taylor 8:55 Tony’s restaurant in New York9:30 House of Gucci12:19 Canby Hotel12:25 Ritz-Carlton13:02 Patrick Ewing16:39 NBA24:47 Revit25:11 “Checklist Manifesto”33:33 MTV 33:35 Beavis and Butthead36:33 Carson Daly36:39 Adam Perry36:55 Kurt Loder37:46 Remote Control37:50 John Stewart37:54 Mike Judge38:44 Madonna39:09 Kurt Cobain39:11 Courtney LoveWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/IlmzzxMZb4A

David Kaplan is the Founder of Death & Company, the CEO at Gin and Luck, Co-author of several books including “Cocktail Codex”, the Co-Founder of Midnight Auteur. He likes to create human connections and memorable moments through cocktails and wonderful hospitality service. He sits down with host Dan Ryan to share his insight on #hospitality and how important it is to just be nice. Takeaways:  Hospitality is defined by creating moments of human connections. It’s all about connecting people within communities or total strangers to each other.Walt Disney didn’t like movies because there was a finite end and no way to improve it once it was out there. Be like Walt and always strive for improvement where you can. Fans, followers and guests are the reason why a business is successful. Crowdfunding is a great way to offer equity in your business to those people. Now is the time for independent boutique hotels, as these are spaces that are often overlooked. The best hospitality feels really authentic because it is. You want the guests to feel the warmth and compassion in the bar, hotel or restaurant.An experience starts at the door. You want to create a memorable experience once a guest steps right through the door. It’s a tough time with a lot of hospitality services being short staffed but it’s important to have a great culture even through these difficult times.  You want to make sure what you are doing is something that gives back to the community that it is located in. Quote of the Show: 9:18 “Hospitality for me and for our company is defined by creating moments of human connectivity, moments and stages for that human connectivity.  For us it really starts with our teams, our staff, our investors, forming a community and connectivity within those folks within our worlds, and then extends out to our guests, fans, followers. Those are moments of hospitality. Those are our spheres of hospitality, and then cascading that connectivity out into the community.”  Links: LinkedIn: https://www.linkedin.com/in/david-kaplan-a2644212/Website: https://www.ginandluck.com/https://www.deathandcompany.com/about-death-and-company/ http://proprietorsllc.com/ Shout Outs: 1:42 BDNY3:35 EOS4:08 Ryan Diggins4:11 Ramble Hotel8:01 Walt Disney13:01 SeedInvest15:03 “The Great Game of Business” 15:45 New York Times15:47 Forbes15:48 Wall Street Journal19:44 Star Trek23:01 “Little Giants”30:05 Delta49:27 “Things To Do In Denver When You Are Dead”49:49 Andy Garcia54:34 Jerry OrbachWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Podbean: https://www.defininghospitality.live/Youtube : https://youtu.be/FD2QZ6RF4UQ