Spheres of Hospitality - David Kaplan

Hospitality is defined by creating moments of human connections. It’s all about connecting people within communities or total strangers to each other.

Walt Disney didn’t like movies because there was a finite end and no way to improve it once it was out there. Be like Walt and always strive for improvement where you can.

Fans, followers and guests are the reason why a business is successful. Crowdfunding is a great way to offer equity in your business to those people.

Now is the time for independent boutique hotels, as these are spaces that are often overlooked.

The best hospitality feels really authentic because it is. You want the guests to feel the warmth and compassion in the bar, hotel or restaurant.

An experience starts at the door. You want to create a memorable experience once a guest steps right through the door.

It’s a tough time with a lot of hospitality services being short staffed but it’s important to have a great culture even through these difficult times.

You want to make sure what you are doing is something that gives back to the community that it is located in.

Spheres of Hospitality - David Kaplan - Episode # 036