Fintech Insider Podcast by 11:FS

In another packed episode we have a full house of hosts as David, Jason and Simon are joined by global fintech commentator and Girl, Disrupted, Liz Lumley; Editor-in-Chief of Fintech Finance, Ali Paterson; and Capco's Principal Consultant, Charlie Wood. The team discuss WhatsApp adding payment features; First Direct coming consistently top of a customer service poll, and the bigger banks always come last - we discuss if there's a correlation between the size of the bank and their market share and the poor quality of customer service? (are you bad when you're big?); and most topically, what responsibility does PayPal have over KKK donations via their service? And how do you find a middle ground between censoring free speech and social responsibility? They also take on start up shopping; retraining and up-skilling versus job cutting; pocket money startups; and turning trash into tokens in Amsterdam. We also have an interview with James Lloyd, Asia-Pacific Fintech Leader at EY, all about the Chinese fintech and Alipay stories that have been making headlines this week. We hope you're enjoying the show - don't forget to subscribe so you never miss an episode, find all the news stories and many more at fintechinsidernews.com, follow us on Facebook, and we'd also love it if you could leave us a review on iTunes!Special Guests: Ali Paterson, Charlie Wood, James Lloyd, and Liz Lumley.Links: WhatsApp to introduce payments feature » Banking Technology RBS bottom in our banking customer service poll as First Direct remains top OakNorth's loan book continues to grow exponentially PayPal escalates the tech industry’s war on white supremacy Apple, Up 38% in 2017, Left Trailing by Alibaba, Tencent - Bloomberg Alipay partners with Yelp to continue its pursuit of Chinese tourist money | TechCrunch Can WeChat Thrive in the United States? Fintech CEO says tech giants like IBM may go on M&A ‘shopping spree’ for start-ups in 2018 Digital pocket money startup Spriggy secures A$2.5 million funding Westpac launches Tech University to re-skill workforce RBS to cut 880 London IT jobs The cool reason why these green coins are becoming a currency in Amsterdam. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: Megan Caywood, Chief Platform Officer, Jason Maude, Head of Customer Analytics and Sarah Guha, Product Director at Starling are joined by David Brear and Simon Taylor for a round table discussion about all things Starling Bank! Megan, Sarah and Jason fill us in on what Starling Bank does right now and it's aim to be the best current account in the industry. They also talk about the beginning of their global expansion, their start up mentality, their total focus on innovation and improvement, and the hurdles of rapid scaling. They also discuss their Marketplace product and some key partnerships as part of that, and how they're making a head start on PSD2. For more information visit StarlingBank.com or follow them on Twitter @StarlingBank. We hope you're enjoying the show - don't forget to subscribe so you never miss an episode, and we'd also love it if you could leave us a review on iTunes!Special Guests: Jason Maude, Megan Cooper, and Sarah Guha. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: In an episode packed full of guests and news, we kick off with Tandem's takeover of Harrods bank - where did they get the money and what's their next move? Next up is Australia's latest move to make bitcoin an official currency as they continue to fight to become a leader in blockchain, and is bitcoin the key to Chinese investment? Are Monzo the friendliest bank in Britain as yet again they reap praise from open, honest and prompt user communications following another outage. Are SoftBank vying to become the first investor to fund multiple world dominating companies? Are they the best at spotting new unicorns? They also talk Chinese giants - WeChat and Alipay as Chinese banks look to regulate fintechs, and is data the new oil? Reliable data that can be shared, is the new commodity companies want in on. And finally, what is ethical hacking? All this and more in this week's show. We hope you’re enjoying FinTech Insider – don’t forget to tell a friend about us and please leave us a review on iTunes.Special Guests: Andrew Ellis, Sameer Chishty, and Sarah Kocianski.Links: Tandem Bank acquire Harrods Bank! | Fintech Finance Lawmakers Want to See Bitcoin Become an Official Currency in Australia - CoinDesk Traditional banks still standing despite fintech revolution - The Scotsman Monzo CEO apologies for 'unacceptable' outages and tells customers to carry a backup card - Business Insider A running list of SoftBank's tech investments - Business Insider People’s Bank of China Has Fintech on Its Mind Master’s Degree Final Major Project: Theoretical Design Improvements and new Concepts — Monzo. Banks to fintech talent: No need for Shoreditch switch How Flutterwave wants to change payments in Africa - Jul. 31, 2017 WannaCry hero Marcus Hutchins 'prevented from working by US bail terms' Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: Meaghan Johnson interview Phillip Keller and Harley Morlet, CEO and co-founder of Tail respectively. Tail is a rewards platform designed for open banking APIs. Tail provides exclusive offers for Starling and Monzo card holders such as cash back on purchases made with their Starling or Monzo cards and other offers such as discounts on dining out. We ask them about Tail's origin story, what the main pain points were with getting off the ground and what their future plans are. We also ask them what they think the future holds with open banking and which challengers they'd most like to work with next. We hope you’re enjoying FinTech Insider – don’t forget to tell a friend about us and please leave us a review on iTunes. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode David and Nigel discuss the latest news and trends in insurtech, including the trend of "serial disruptors" - talent moving away from incumbents to create start ups to fix issues with incumbents' services, as TechCrunch runs more insurtech stories lately, is this the start of insurtech going mainstream? They also talk drone insurance and are smart helmets the new frontier of insurtech? And the personalisation of data and risk to ensure that people are not tarred by tied stereotypes, such as young male drivers being more unreliable than any other demographic. Additionally, as Brolly raise over £1M in funding, we have an interview with their CEO Phoebe Hugh to discuss the latest innovations at Brolly and what they're looking to do longterm. Enjoy the show! Spread the word, tell your friends and don't forget to leave us a review on iTunes!Special Guests: Nigel Walsh and Phoebe Hugh.Links: With $4 million in funding, Kin wants to change how homeowners get insured | TechCrunch Earnings Call Roundup: Insurance CEOs Say Change Is Coming VCs love insurance, even if you don’t | TechCrunch Startups want to change what you insure and how you insure it | TechCrunch The New Frontier Of Insurtech: Smart Helmets That Protect Your Wallet InsurTech Futures: Allianz partners with start-up Flock on drone insurance - Insurance Age Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: First up: Amazon is everywhere, should banks be concerned?, and is Amazon more of a threat than Trump? They also talk AI as RBC launches Siri bill paying functionality and USAA launches a pilot on Alexa. Klarna launches P2P product, Wavy, a rival to ABN AMRO's Tikkie but they have 'Pan-European' capabilities that could make them more influential. Alipay's European expansion continues, and the team discuss the scale of growth in Asia, as South Korean bank Kakao gains 800,000 customers in 4 days and it's not viewed as especially notable. They also debate the potential post-Brexit banking exodus and the wider impact of that on the British economy. And finally, as Andy Murray supposedly invests in Revolut, we talk about the impact of celebrity endorsement on fintechs.Special Guests: Andra Sonea and Tanya Andreasyan.Links: Executives Are More Worried About Amazon Than Trump Setbacks - Bloomberg RBC customers can now ask Siri to pay their bills USAA pilots conversational AI on Amazon Alexa Finsync connects with Worldpay US Klarna launches a peer-to-peer payment app called Wavy – TechCrunch Ingenico extends Alipay acceptance to banks and acquirers in Europe Bitcoin splits, but clone off to slow start Apple sales boosted by apps and music - BBC News Kakao Bank attracts 800,000 accounts in 4 days Oliver Wyman report on Brexit and banks - Business Insider The Brexit-effect on banking pay Watchdog calls for 'fundamental reform' of overdraft charges Tennis Star Andy Murray Among Customers to Pledge Over $22 Million to FinTech Revolut - CryptoCoinsNews Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: David interviews Robert Churcher, the author of the Financial Wellness Report and they discuss the growing challenges of financial wellness in today's climate, and the importance of education to help people understand their current financial position, their long term goals and how to achieve them. Advice is also critical, particularly contextual advice that is relative to an individual to help them independently manage their finances and to have confidence in investing. They discuss what the future will look like, especially for young professionals and the different products and services available to them. For further information read the report in full: http://www.pwc.co.uk/financial-services/fintech/assets/boosting-young-professionals-financial-wellness.pdf Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: We bring you the highlights from an event we attended, organised by NFI, in Scandinavia, where we heard from co-founders and CEOs from some of the most up and coming fintech firms, including Bud, Solaris and Clear Bank, and our very own NED, Chris Skinner. Guests: Edward Maslaveckas - CEO and co-founder, Bud Marko Wenthin - Board Member, Solaris Nick Ogden - Executive Chairman, ClearBank Chris Skinner - Non-Executive Director, 11:FS We hope you’re enjoying FinTech Insider – don’t forget to tell a friend about us and please leave us a review on iTunes. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: The team discuss: Revolut's massive crowd-funding pledges - but what will they do with the money?; Musk vs Zuckerberg on the future of AI; Transferwise's team-up with Apple Pay; and alternative credit scoring as Aire get a deal with Zopa. We also have an exclusive interview with Innovate Finance’s CFO, Abdul Haseeb Basit about their H1 Fintech Investment report. We also talk more bad news for Lloyds as they are forced to pay yet another fine; is too much reliance on consumer credit taking us into the next recession?; and finally, Sweden's government leaks critical information of nearly the entire country. You can find all of these stories and more over at fintechinsidernews.com, sign up now to join the discussion! We hope you’re enjoying FinTech Insider – don’t forget to tell a friend about us and please leave us a review on iTunes.Special Guest: Sarah Kocianski.Links: Revolut - Beyond Banking SEC deems DAO tokens and ICOs as securities Google launches its own AI Studio to foster machine intelligence startups | TechCrunch Musk and Zuckerberg clash over future of AI - BBC News Goldman Sachs is pulling back from trading America's hottest investment product - Business Insider Singapore Startup Takes Bitcoin Into Real World With Visa - Bloomberg The H1 2017 VC FinTech Investment Landscape - Innovate Finance – The Voice of Global FinTech Credit scoring startup Aire raises $5m; wins Zopa deal Lloyds to pay back customers £300m in compensation for mortgage arrears errors Bank of England warns more defences may be needed against consumer credit Margaret Meehan: We need FinTech to help us handle pension pots - The Scotsman Sweden Accidentally Leaks Personal Details of Nearly All Citizens Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode: David Brear interviews Tim Schaefer about his 29 years at Northwestern Mutual, starting as an entry level, programmer, all the way up to his current role as EVP. Tim takes us through how Northwestern Mutual are embracing technological and cultural changes, team structures and digital products to establish excellence in the space, all tied to driving great customer experience. We hope you’re enjoying FinTech Insider – don’t forget to tell a friend about us and please leave us a review on iTunes. Learn more about your ad choices. Visit megaphone.fm/adchoices