

Fintech Insider Podcast by 11:FS
11:FS
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised five times with the British Bank Award for Consultancy of the Year.Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry.Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.Want to get involved in the conversation?Connect with us now on LinkedIn, Instagram and TikTok
Episodes
Mentioned books

Apr 26, 2019 • 59min
316. Insights: Customer infantstructure
Ross and Adam are taking a close look at financial literacy, how fintech is encouraging better money management from a young age and how pocket money apps are pushing forwards innovation. They're joined by a couple of experts in the space:
Louise Hill, COO of GoHenry
Will Carmichael, CEO of Rooster Money
The panel talks about the effects of activating customers early on in life, something banks have done really well with student accounts. They take a look at whether there's a responsibility to create educational tools within finance apps aimed at children, if psychological ‘nudges’ early enough in life can make someone far more financially literate as they grow older and what pressure, if any, there is from the regulator to increase financial literacy.
They also discuss the complexity of building a digital proposition for such a varied target market and whether the target audience is children or if it's really for the parents.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Adam Davis, Louise Hill, and Will Carmichael.
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Apr 22, 2019 • 1h 3min
315. News: Tech for Tech’s Sake
This week we have some great stories for you as Sarah and Simon are joined by a couple of great guests:
Freddy Kelly, CEO and co-founder at Credit Kudos
Ben Gleisner, CEO and Co-founder at CoGo
Simon Vans-Colina, Engineer at Monzo
We kick off the episode by taking a look at US lenders preparing for a recession. U.S. online lenders such as LendingClub Corp, Kabbage Inc and Avant LLC are scrutinizing loan quality, securing long-term financing and cutting costs, as executives prepare for what they fear could be the sector’s first economic downturn. We hear from our Americas MD, Sam Maule for a US perspective (:).
Next up, we talk about RBS challenging the challengers with Bo. Despite buying NatWest almost 20 years ago RBS still uses different IT systems at the two banks. Bó, their new digital-only consumer bank in contrast, has been built in a little over a year on a completely new cloud-based system. It will launch to the public later this year. Sarah and Simon VC remark that if Bo are happy to be a companion bank account, the data can't be fully representatives of their customers' finances. Simon T thinks that profitability is at least a five year journey - is the importance of profit early on misguided? (:).
Other stories include:
N26 in trouble with German regulators over hypergrowth
86400 sign a partnership to offer home loans
Halifax rebrand gets slammed for copying Monzo and Starling
Ant Financial take on the Chinese healthcare market
Derek White waves goodbye to BBVA
Facebook calls time on P2P payments
And finally, Joe Lycett Impersonates RBS Boss to Get £8,000 Back to Scammed Customer
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Ben Gleisner, Freddy Kelly, and Simon Vans-Colina.Links:
Worried a recession is coming, U.S. online lenders reduce risk - Reuters
RBS steps on to the digital challengers’ turf - Optimal Money
After Revolut, German startup bank N26 faces questions from regulators
Aussie challenger 86 400 scores home loan distribution deal
Halifax rebrand slammed for copying Monzo and Starling
Millions Rush to Join a Wild New Health Plan From Jack Ma's Ant - Bloomberg
US Bank names BBVA's Derek White chief digital officer
Facebook shuts down Messenger P2P payments in the UK and France
YouTube
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Apr 19, 2019 • 37min
314. Insights: Strong Customer Authentication
This week we take a look at something set to change payments for everybody as we talk about Strong Customer Authentication (SCA) Sarah is joined by some great guests to discuss the subject:
Nilixa Devlukia, Head of Regulatory at Open Banking
Olivier Godement, Product Manager at Stripe
Daniel Chatfield, Engineer at Monzo
Fred Liu, VP Identity and Risk Products at Visa
We kick off the episode by taking a look at what's driving the introduction of SCA and the theoretical benefits around it. The group explains what SCA is, who's responsible for its implementation and whether any existing SCA can work when SMS-based 2FA has been breached in the past.
There's a discussion around whether SCA actually allows or encourages innovation or if it's going to grind innovation to a halt. SCA has had a very fragmented introduction so the outlook isn't particularly clear and the panel discuss what the possible outcomes could be, including whether or not PIN Sentry tools may make a return.
They also examine how the payments and fintech ecosystem is preparing for SCA. There's little certainty around what SCA will actually look like and the panel discusses what solutions the people around the table are working on.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Daniel Chatfield, Fred Liu, Nilixa Devlukia, and Olivier Godement.
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Apr 15, 2019 • 1h 5min
313. News: Copy/paste product
This week we have some great stories for you as Jason and Adam are joined by a few great guests:
Anthony Craufurd, Director, Venture and Startup Engagement at Visa Europe
Chris Low, Senior Advisor at Motive Labs
Emily Nicolle, Technology Editor at City AM
We kick off the episode by taking a look at Standard Chartered expected to pay just over $1 billion to resolve U.S., U.K. probes. Standard Chartered Plc has agreed to pay $1.1 billion to U.S. and British authorities for conducting illegal financial transactions that violated sanctions against Iran and other countries. Chris comments on the importance of it being based on historic violations and Jason wonders if it's only the people who aren't good at avoiding AML that get caught (02:13).
Next up, we talk about London being set to lead the unicorn race. Of the 29 global unicorns, 9 are in San Francisco, 7 are in London and 38% of VC funding went to London with reports suggesting that London will overtake the US tech hub in funding this year, bringing the total number of unicorns up to match or overtake San Francisco. Emily Nicolle remarks that London is the global fintech hub and always has been and Anthony Craufurd adds that the FCA is a dark horse that everybody in the world is copying (08:16).
Other stories include:
CMA chides big banks for Open Banking delays
N26's competitive edge in Africa
Visa branches out
And finally, how your cat could be the next voice of the world's first 'miaowing' debit card.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Adam Davis, Anthony Craufurd, Chris Low, and Emily Nicolle.Links:
Exclusive: Standard Chartered expected to pay just over $1 billion to resolve U.S., U.K. probes - Reuters
London startups to take fintech unicorn crown from San Francisco | City A.M.
Monzo seeks to raise £100 million in new funding
As fintech valuations soar, Tandem eyes fresh £80m+ funding round - AltFi News
SoftBank-backed Grab seeks another $2 billion funding in expansion drive - Reuters
CMA chides big banks for Open Banking delays
Challenger bank N26 hopes cashback offering will give its US launch a competitive edge - The Block
FinTech Branch Raises $170M, Partners With Visa | PYMNTS.com
This is how your cat could be the next voice of the world’s first 'miaowing' debit card
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Apr 12, 2019 • 47min
312. Insights: Live! The future of money
Live from NYC's New York Fintech Week with the DIT Sam's joined by some great guests to talk about the future of money:
Natalie Ceeney, Chair, Innovate Finance
Robin Mackenzie, Chief Marketing Officer, De La Rue
Andrew Boyajian, Head of North America, Transferwise
Farrah Lakhani, Director, Growth and Operations at OakNorth Analytical Intelligence
We kick off the episode by taking a look at the story so far and how the UK fintechs have developed world leading challenger brands offering new customer products and services that are focused on the customer.
Next up, the panel talk about how customer centricity drives innovation, how that factors in to the notion of digitalisation over digitisation and whether customer focus is something that's gathered appeal on a global scale.
They also take a look at the appetite for fintech in the US and what makes breaking America so much more difficult than the European market. And whether there's an unfair advantage built in for UK fintechs.
Payments are a major factor in the US financial ecosystem and the panel examines how cross border payments are having an effect on incumbent money transfer services and how faster payments could be brought to the USA.
Wrapping things up the group takes a look at future predictions on how UK fintech innovation will affect the global scene, particularly post-Brexit and how important it is for Lodnon to remain a global fintech hub.
All this and so much more on today's show.
We want to say a huge thank you to the Department for International Trade and De la Rue who helped make this episode of Fintech Insider Live possible. New York Fintech Week was an unmissable event and we hope you enjoyed our panel from the show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Andrew Boyajian, Farrah Lakhani, Natalie Ceeney, and Robin Mackenzie.
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Apr 8, 2019 • 51min
311. News: Make tax great again
This week we have some great stories for you as David and Ross are joined by a couple of great guests:
Ken Hart, CEO and Founder of Snowdrop Solutions
Megan Caywood, Managing Director at Barclays
We kick off the episode by taking a look at Revolut's newest scandal reveal. The Financial Conduct Authority has made enquiries into Revolut after being contacted by an ex-employee whistleblower who passed on their concerns regarding compliance and the CEO’s conduct as far back as 2016. Megan comments that it seems to have started from the Valentine's incident and snowballed from there and wonders if it could be because the media's loving the scandal and making the culture out to be bad. Ken adds that to be disruptive you have to take risks but if you want to be a trusted financial partner then you need to pivot and do some things differently (02:14).
Next up, We spoke to Gary Turner Co-Founder and Managing Director of Xero UK & EMEA to find out more about making tax digital (08:34).
The panel talk about how making tax digital and how the initiative is going to affect 1.2M VAT-registered businesses. It's the first step in a process that ultimately aims to automate returns and payments for companies and households for all the main taxes. Megan remarks that this has been going on for a while but it's only just becoming mainstream and that it's great to see the regulator making such a strong push for digital. Ken comments that there's a lot of effort made in the UK to make digital organisation work, especially compared to his experiences with the IRS in the US (10:20).
We also talk to Luke from Monzo's vulnerabilty team to find out more about Monzo's involvement with the Big Issue to make magazines resellable (39:37).
Other stories include:
Cash probe into RBS Remedies Fund
Big banks spending billions on digital - again
Subscribe to wealth: The Netflix of Data
Kroener says auf wiedersehen to Fidor x BPCE
Pay it forwards again and again and again
And finally some of the best financial pranks across the years
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins, written by Dhanum Nursigadoo and edited by Alex Woodhouse.Special Guests: Gary Turner, Ken Hart, and Megan Cooper.
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Apr 5, 2019 • 48min
310. Insights: Finastra takeover
David and Simon are with some great guests from Finastra, including:
Simon Paris, CEO
Eli Rosner, Chief Product and Technology Officer
Martin Haering, Chief Marketing Officer
Nicola Hamilton, Senior Director, Brand and Communications
We're bringing you an insight into how to manage diverse sets of client requirements, handling varying paces of change and overcoming the hurdles regarding legacy brands.
We also talk to Finastra about their Corporate Social Responsibility (CSR) initiatives, how the company interacts with CSR and what the future has in store for Finastra.
Our guests talk to us about creating a platform for financial services that let banks move faster than core banking systems let them. Finastra aims to provide an open platform for innovation in the financial services industry in an age of massive consolidation and doing it in a way that deals with internal silos and prevents them from being formed. They also talk about skill transfer, enabling those without technology skills to use platforms and how big techs are creeping into the banking area.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Eli Rosner, Martin Häring, Nicola Hamilton, and Simon Paris.Sponsored By:Finastra
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Apr 1, 2019 • 1h 6min
309. News: Sassy AI
This week we have some great stories for you as David and Leda are joined by a couple of great guests:
Conny Dorestijn, Founding Partner at BankiFi
Ryan Edwards-Pritchard, MD of Funding Options
We kick off the episode by taking a look at Apple Card, Apple announced the launch of a credit card designed to help customers lead a healthier financial life. It offers no fees of any kind and encourages customers to pay less interest. Conny comments that it's a cool product that can deliver an excellent user experience across devices, which is where Apple will excel but Leda thinks that this isn't a gamechanger (03:06).
Next up, we talk about Oaknorth and Monzo teaming up to launch a savings account, Ryan thinks that this news is a great entry partnership for the companies and Leda adds that Oaknorth are the story right now more than Monzo (17:53).
We also talk to Amir Nooriala, COO of OakNorth to get some further insight into the partnership (21:00).
Other stories include:
Venmo’s going after users with negative balances
Standard Chartered wins first Hong Kong virtual licence
HSBC Signs Deal to Use BlackRock's 'Aladdin' Software Worldwide
Erica’s a hit with America
JPM boot out employees in the event of a no-deal Brexit
Rick Astley (bank) Rolls his retirement with crypto
And finally, The Wetherspoons App Is Now Being Used By Financial Dominatrixes
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins, written by Dhanum Nursigadoo and Laura Watkins. Edited by Alex Woodhouse.Special Guests: Amir Nooriala, Conny Dorrestijn, and Ryan Edwards-Pritchard.Links:
Introducing Apple Card, a new kind of credit card created by Apple - Apple
Challenger banks Oaknorth and Monzo team up to launch savings accounts | City A.M.
Venmo Pursues Customers With Negative Balances | PYMNTS.com
Standard Chartered to build new virtual bank in Hong Kong in fintech drive | City A.M.
HSBC Signs Deal to Use BlackRock's 'Aladdin' Software Worldwide | Investing News | US News
Bank of America's Erica chatbot wins over customers
JPMorgan Said to Push 300 to Leave U.K. in No-Deal Brexit - Bloomberg
The Wetherspoons App Is Being Used By Financial Dominatrixes
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Mar 29, 2019 • 55min
308. Insights: Fintech Friday in Luxembourg
Last year we introduced you to the wonderful world of Luxembourg fintech through LHoFT, nine months later we've been invited back.
Laura Watkins explores how Luxembourg has solidified its place in Europe as a fintech hub and how this tiny country plans to extend its reach globally by talking to some of the key players in Luxembourg's fintech space, including:
Pierre Gramegna, Luxembourg Finance Minister,
Nasir Zubairi, CEO of LHoFT - (lux House of Fin Tech)
Susanne Schartz, Chief Operating Officer, Seqvoia, a homegrown Luxembourg fintech
Luc Falempin, CEO at tokeny.com
Alberto Dalmasso, Co-Founder and CEO of Satispay
Laura finds out how Luxembourg is capitalising on interest in blockchain, supporting 'older' fintechs that sowed the seeds for the fintech hub and what outsiders think about the small country with big ambitions and why some of them are relocating to the picturesque nation surrounded by major European economic players.
Luxembourg has managed to attract major global players like Amazon and Alipay, has considerable global ambitions and that's just scratching the surface. It seems as though David has managed to take on Goliath in this situation and Luxembourg is well on its way to becoming a global fintech powerhouse with the ecosystem they've managed to put in place.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Alberto Dalmasso, Luc Falempin, Nasir Zubairi, Pierre Gramegna, and Susanne Schartz.
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Mar 25, 2019 • 60min
307. News: Tinder for banking
This week we have some great stories for you as David and Jason are joined by two great guests:
Caroline Plumb, CEO of Fluidly
Simon Balmain, Operations and Community Specialist at Monzo
We kick off the episode by taking a look at WorldPay selling to FIS and changing its tech stack. The group comments that it's not a modern way to approach tech stack spending, it's an oldschool way of doing things and 600M is a large amount to spend over 6 years to maintain technology (02:36).
Next up, we talk about Barclaycard bringing Alipay payments to UK retailers. There are some suggestions that this could mark the beginning of the end from the panel but they also wonder who the first adopter will be and Jason, for one, welcomes our new overlords (08:52).
We spoke to Tao Tao, Alipay's Business Development Director to find out more (13:15).
We also talk to our 11:FS Americas MD Sam Maule to get a US insight into why 21% of Americans have no savings (:).
Other stories include:
21% of Americans have no savings
Grab grabs more market share in SE Asia
SC’s startup bridge
Female-focused crowd-funding from NatWest
And finally, a German bank lets clients vote on dress code
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Caroline Plumb, Simon Balmain, and Tao Tao.Links:
WorldPay payments firm in $43bn sale to US rival - BBC News
Worldpay becomes first acquirer to enable Amazon Pay
Barclaycard brings Alipay payments to UK retailers – FinTech Futures
UK embraces contactless payments
Most Americans live paycheck to paycheck
Grab maps out new product lines
Standard Chartered builds Fintech Bridge to matchmake with startups
NatWest launches female-only crowdfunding programme
German Bank Lets Clients Vote on Dress Code as Goldman Goes Easy - Bloomberg
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