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What Works

Latest episodes

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15 snips
Apr 25, 2024 • 21min

EP 470: Rethinking Creativity—A Cautionary Tale

Exploring the fascination with creativity as a cult object, historical and political dimensions of creativity, interconnected roles of creators and consumers, identity shift to modern creators, and rethinking creativity's role in society for holistic advancement.
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Apr 19, 2024 • 10min

NEW: World-Building for Business Owners

I'm teaching a new workshop on May 15 & 16, 2024! It's called World-Building for Business Owners, and it's based on a process I've been honing for more than a decade. I'll help you apply creative, even playful thinking to your business strategy—and help you create an internally consistent business that causes fewer headaches, meets your needs more efficiently, plays to your strengths, and creates satisfying work.Click here for all the details or go to explorewhatworks.com/world ★ Support this podcast ★
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Apr 18, 2024 • 35min

EP 469: Building Solidarity in the Creator Economy with Kate Tyson & Charlie Gilkey

"How do I want to live?" Philosopher Rahel Jaeggi says this question is bound up in the concept of alienation. Our disconnection and dissatisfaction keep us from answering that question—but they also keep us from asking it in the first place.So in this episode, Kate, Charlie, and I ask that question—and five more. We examine how work in the creator economy can reinforce competition and individualism when what we really need is solidarity and collective action. If you're curious what you can do to join with others for your own success and theirs, this episode has some ideas.Footnotes:Kate Tyson: Whiskey Fridays (podcast), Wanderings (on Substack) and Wanderwell ConsultingCharlie Gilkey: Productive Flourishing and Better Team Habits"What the creator economy promises and what it actually does" by Kyla Chayka in The New Yorker"Surplus populations are all around us" by Tara McMullinAlienation by Rahel Jaeggi"Metrics, Incentives, and the Seduction of Clarity" by Tara McMullinCasey Newton on Decoder with Nilay Patel"Algorithms at Work" (algoactivism) by Katherine Kellogg, Melissa Valentine, and Angéle ChristinAs always, find an essay version of today's episode at whatworks.fyiAnd speaking of the creator economy, if you appreciate the work I do, I'd be so grateful if you became a premium subscriber of What Works for just $7/month. Your support makes a world of difference when it comes to my ability to do this work. ★ Support this podcast ★
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Apr 11, 2024 • 50min

EP 468: Figuring Out the Creator Economy with Charlie Gilkey & Kate Tyson

Charlie Gilkey and Kate Tyson delve into the complexities of the creator economy, questioning its existence and discussing platforms' distortion of the market. They explore defining a creator, value creation, digital sharecropping, and the impact of social goods. The conversation also touches on navigating platform algorithms and maintaining authenticity in a competitive space.
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Apr 4, 2024 • 38min

EP 467: Organizing Indie Labor with Chiarra Lohr

The labor market has undergone a sea change in the last 20 years. A full third of US workers are part of the independent workforce, including gig workers, contract workers, freelancers, and sole proprietors. And yet, key provisions in our labor regulations do not cover independent workers.What's more, platform companies have further changed our idea of work. If you sell your labor on a platform, you're not an employee of the platform—you're an entrepreneur.Well, those entrepreneurs are starting to ask questions. I am, too.Today's episode examines one organization's attempt to organize the indie workforce. The Indie Sellers Guild formed in the wake of a strike action in April 2022 by 30,000 Etsy sellers. I spoke with executive director Chiarra Lohr about what they've been up to, the challenges they face, and the victories they've already celebrated.Plus, you'll learn a bit about the history of working women's organizing in the US—starting back in the 1830s!Footnotes:Learn more about the Indie Sellers GuildWhat Works Ep 385: "Who do you work for?"The Lowell Offering by Benita EislerThe Voice of Industry digital archive"History & Culture" — Lowell National Historical ParkPlatform Capitalism by Nick SrincekMonopsony 101 via InvestopediaNational Labor Relations Act of 1935Check out the Indie Sellers Guild Convention ★ Support this podcast ★
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Mar 21, 2024 • 33min

EP 466: Making Room for Others with Leonie Smith

The Center for Nonviolent Communication describes what they teach as "empathy in action." And so it seems fitting to close out this series on Decoding Empathy with a look at nonviolence, Nonviolent Communication, and making social spaces at work & beyond that work for more people. I talked with Leonie Smith, founder of The Thoughtful Workplace, about how she uses the tools and practices of nonviolence to help individuals and teams feel more seen and understood.Footnotes:Find out more about Leonie Smith and The Thoughtful WorkplaceWatch the Ask Leonie video seriesThe Expulsion of the Other by Byung-Chul Han"Ahimsa" on WikipediaThe Center for Nonviolent Communication"The 'Magic' of Meeting in Person" by Devon PriceThe Notebooks of Simone Weil edited and translated by Arthur WillsRelated:My conversation with Mara Glatzel on the economics of "neediness"My conversation with Charlie Gilkey about implied rules and better team habitsCheck out the full Decoding Empathy series!Every episode of What Works is also released in essay form at whatworks.fyi! ★ Support this podcast ★
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Mar 14, 2024 • 35min

EP 465: Learning Empathy from Copywriters & Doppelgangers with Samantha Pollack

I have learned a lot about cognitive empathy by learning copywriting. After all, copywriting is a puzzle—the puzzle of figuring out what someone is thinking or feeling and how you can connect your idea to that thought or feeling. So, it seemed only fitting that I would invite a copywriter to this series on decoding empathy to share her process and give you a behind-the-scenes look at cognitive empathy in practical application. In this episode, I get real nerdy with Samantha Pollack, a positioning strategist and copywriter, and think about how the digital doppelgangers we create via our personal brands might help us get curious about who is behind others' digital doppelgangers. Footnotes:Find out more about Samantha Pollack and Cult of PersonalityDoppelganger by Naomi Klein"The Politics of Recognition" by Charles Taylor in MulticulturalismFind every essay and episode in the Decoding Empathy series.Every episode of What Works is also released in essay form at whatworks.fyi! ★ Support this podcast ★
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Mar 7, 2024 • 31min

EP 464: Decoding Accessibility with Erin Perkins

In this podcast, Erin Perkins discusses the importance of empathy in online accessibility, sharing her journey as a deafblind individual. The episode highlights the value of inclusivity, understanding, and implementing simple accessibility measures. It also delves into the significance of embracing diversity, self-acceptance, and radical accessibility in creating inclusive spaces.
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Feb 29, 2024 • 31min

EP 463: A Brand is a Constellation with N. Chloé Nwangwu

Discover how to get noticed in a world that overlooks you as behavioral scientist N. Chloé Nwangwu discusses helping underrecognized individuals emerge. Explore the impact of societal norms on visibility, navigating exclusion in conflict resolution, the power of branding for inclusivity, and fostering empathy in the workplace.
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Feb 22, 2024 • 35min

EP 462: Decoding the Language of Empathy

Today, we peel back the layers of a term that's become ubiquitous in the business world and beyond: empathy. In this episode, empathy's origin story. Er, stories. We'll explore its philosophical roots deep in the 19th century, through my personal trials and errors with empathy, to some of the challenges we face in empathizing with people we have less in common with. Ultimately, I want to explore the ways empathy invites curiosity, leverages imagination, and recognizes our differences.This is the first in a 5-part series in which I'm decoding empathy. We'll talk brand strategy, non-violent communication, disability, and copywriting. And all throughout the series, we'll look for ways to recognize difference instead of assuming sameness.Footnotes:"Build Your Creative Confidence: Empathy Maps" via IDEOBewilderment by Richard Powers"Double empathy, explained" by Rachel Zamzow "On the Ontological Status of Autism: the 'double empathy' problem" by Damian Milton"Don't Mourn for Us" by Jim SinclairEmpathy: Philosophical and Psychological Perspectives by Amy Coplan and Peter GoldieWaiting for God by Simone WeilNot Mentioned:Anderson, Ellie , and David Peña-Guzmán. 2020. “Episode 07: What’s the Deal with Empathy?” Overthink Podcast. December 1, 2020. Ganczarek, J., Hünefeldt, T., & Olivetti Belardinelli, M. (2018). From "Einfühlung" to empathy: exploring the relationship between aesthetic and interpersonal experience. Cognitive processing, 19(2), 141–145. Every episode of What Works is also published in essay form at whatworks.fyiIf you love deep dives like this series, please consider becoming a premium subscriber. You get access to my premium columns, quarterly live workshops, and discussion thread. Visit: whatworks.fyi/subscribe ★ Support this podcast ★

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