The Public Sector Show by TechTables

Morgan Wright, Chief Security Advisor at SentinelOne is an internationally recognized expert on cybersecurity strategy, cyberterrorism, national security, and intelligence, serves as a senior fellow at The Center for Digital Government, chief security advisor for SentinelOne, and the chief technology analyst for Fox News and Fox Business. In addition to 18 years in state and local law enforcement as a state trooper and detective, Morgan has developed solutions in defense, justice and intelligence for the largest technology companies in the world, including Cisco, SAIC, Unisys and Alcatel-Lucent/Bell Labs.Morgan also discusses his Game of Crimes podcast, which features first-hand accounts from law enforcement professionals involved in major cases. He provides fascinating historical context on cyber conflicts and offers a thought-provoking perspective on emerging threats.In this episode you'll learn:The critical differences between public and private sector work in cybersecurityHow Russia takes the long view of history in cyber warfare and what that means for defenseWhy human intelligence remains crucial even in an era of advanced technologyThe concerning implications of deepfake AI and chat GPT for cybersecurity in 2023Why people should never be the first line of defense in cybersecurityHow to train employees to recognize social engineering attacks like business email compromiseInsights on the SolarWinds hack and lessons for intelligence prioritiesWhy quantity can have a quality all its own in cyber attacksThe importance of creative thinking and "hunting" mindset in cybersecurityBook recommendations for understanding military history and strategyTimestamps0:00 Intro 3:12 The Ultimate Meritocracy: 08:09 K9s4COPs 19:48 Controlled, Classified, Confidential 21:25 "One lesson I've learned after investigating crimes: you follow the facts. Too many people want to change the facts to fit their theory. You don't do that. You change your theory to fit the facts." 29:14 The Fifth Domain 36:03 Background 01:38:51 Part II: Cyberspace A History: The Coming Cyberspace Cold War with Russia 01:49:46 Cyberwarfare and the Strategy of "Low-Intensity Conflict" 01:59:29 Part III: Cybersecurity Threats Coming up in 2023 02:01:19 Deep Fake, AI, ChatGPT 2:22:00 OutroFull transcript and show notesMorgan's Guest Page / LinkedInFollow the Game of Crimes Podcast - https://gameofcrimespodcast.com/Subscribe to the Game of Crimes Membership on Patreon! https://www.patreon.com/gameofcrimes***RECOMMENDED NEXT EPISODES→ #173: Doug Ducey, 23rd Governor of Arizona→ #168: Morgan Wright and Jamie Grant - Racing to Get Left of Boom: How CXOs Stay Steps Ahead of Nation States Like China and Russia***WHEN YOU'RE READY📬 TechTables Newsletter🎥 Upcoming Events🤝 Sponsor The Public Sector Show by TechTables - Podcast & Newsletter***CONNECT🤝 Connect on LinkedIn🐦 Connect on Twitter🏛️ Follow on LinkedIn Company📽️ Subscribe on YouTube***PARTNERSThanks to our friends at SentinelOne for being our 2024 Podcast & Newsletter PartnerSentinelOne: Learn how SentinelOne empowers this state to stay secure or click here: https://assets.sentinelone.com/ghe/sentinelone-empowersVerizon Frontline: The advanced network that keeps first responders connected when it matters most.Check out the solutions built for first responders or click here: https://www.verizon.com/business/solutions/public-sector/public-safety/SAP: Driving digital transformation in cities like Copenhagen. See how they’re making digital strides.Download the Case Study Now or click here: https://www.sap.com/documents/2021/02/10c410bc-cc7d-0010-87a3-c30de2ffd8ff.html***SAY THANKS💜 Leave a review on Apple Podcasts🟢 Leave a rating on Spotify Get full access to TechTables at techtables.substack.com/subscribe

Connect with Mandy Crawford: https://www.linkedin.com/in/amanda-crawford-dir/Connect with Cassie Jordan: https://www.linkedin.com/in/cassandramjordan/Connect with Shandra McGlohon: https://www.linkedin.com/in/shandra-mcglohon-pmp-8b9512b/ Timestamps0:00 Intro 1:06 Exploring the Power of Positivity Through Mentorship 4:58 The 3 Types of Mentors 6:04 Mandy’s Mentors That Had An Impact 8:40 Cassie's Mentors That Had An Impact 12:25 Shandra's Mentors That Had An Impact 23:57 The importance of commitment to team and mission 28:36 How do you build relationships with your team? 34:06 Tools for peeling back the onion 40:16 Working with a lot of different personalities 44:25 The importance of getting to know your colleagues 50:01 Being the light of positivity 55:00 Keynotes that changed perspective on leadership 1:01:45 Mandy's Inspiration 1:11:38 Honesty is the foundation for trust 1:13:09 Outro Whenever you're ready, here is the one way I can help you:→ Join the TechTables+ Community Today https://www.techtables.com/membership. Listen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/ Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/ Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetoste Get full access to TechTables at techtables.substack.com/subscribe

Featuring Pierluigi Oliverio, fmr. Councilmember, City of San Jose & Planning Commissioner for the City of San JoseConnect with Pierluigi: https://www.linkedin.com/in/pierluigioliverio/ Timestamps0:00 Intro 5:32 Technology brings accountability and transparency 10:37 Integrity and vulnerability 12:56 The value of asynchronous work and work management 17:49 The importance of having the right leadership team 25:46 The importance of sharing data 30:11 What technologies do you feel are most important for governments to utilize? 34:41 The role of technology & prioritization 35:48 Outro Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/Whenever you're ready, here is the one way I can help you:→ Join the TechTables+ Community Today https://www.techtables.com/membership. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

Featuring Jon Rogers, Director, Strategic Workforce Planning, State of IndianaSummaryJon Rogers is the Director of Strategic Workforce Planning for the State of Indiana. He has a background in teaching, congressional work, and the CIA, and he was inspired to pursue a career in the public sector by his grandfather, who was a fire chief for 39 years. He has coached JV softball and was an assistant head coach for a state championship swimming team. On today's episode, with Jon, we cover the SEAL Program, skill-based hiring, and more.Connect with Jon: https://www.linkedin.com/in/jon-rogers-70ba36177/ Timestamps0:00 - Intro 5:01 - Jon's Background 13:01 - SEAL Program (State Earn & Learn) 14:49 - Building a Workforce Pipeline for the Future 17:43 - On-the-job training - paid 20:43 - Diverse / Skill-based Hiring 23:45 - Behind Skills Education 30:43 - Lessons from rolling out the SEAL Program 35:01 - Competing for the hearts & minds 40:02 - A Place of Opportunity 41:36 - Removing HR Checklist Roadblocks 1:04:00 - OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

Featuring Ray Yepes, CISO, State of ColoradoSummaryRay Yepes, CISO of Colorado, believes a centralized IT infrastructure model is most beneficial for security, economics, personnel resources, scalability, and disaster recovery. It provides better control, cost savings, and fewer people needed to manage the infrastructure, as well as increased scalability, better risk mitigation, and continuity of operations.Before we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies. Learn how SentinelOne empowers this state to stay secure.https://assets.sentinelone.com/ghe/sentinelone-empowers 📬 Subscribe to the newsletter on https://www.techtables.com/🔖 Timestamps0:00 - Intro1:06 - Centralized vs Decentralized Cybersecurity4:29 - Adjusting from serving as CISO at the DPSS agency with Texas' shared services model to serving as State CISO in Colorado's Centralized model6:05 - Cyber insurance11:29 -  Self-Insured Model in Colorado13:54 - "No Government Will Be Left Behind"15:03 - Partnership & Collaboration with the State17:25 - What states are most similar to Colorado20:10 - Cyber Threats22:36 - Dark web & Threat Intelligence29:01 - Hiring Cyber Talent36:15 - Culture39:45 - "Live with the heart"45:40 - Outro⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know who you want to see next on the podcast in your review. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetosteWebsite ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Featuring Carolyn Staats, Director of Innovation, Information Systems Department Sonoma County in CaliforniaSummaryCarolyn Staats is the Director of the Innovation and Information Systems Department in Sonoma County in California. She has a unique story of how she got into IT, having started out with a business background and then taking IBM's training courses in RPG programming, database architecture, and system design. She learned from IBM the importance of taking the long view and designing sustainable, supportable systems that can grow with a business. She also discussed the importance of having a team-oriented approach to success. Lastly, she discussed the issue of siloed government systems and how technology can be used to help fix this problem.Timestamps0:00 Intro 1:12 From business to IT - Carolyn's Journey 3:27 An open-mindedness to training opened new opportunities 5:21 IBM Principles - Key Takeaways 7:22 Advice on breaking down siloed government 9:29 First Principles Approach 10:04 Private sector demonstrates business value and ROI 11:15 What’s the most common reason people don’t want to partner? 16:49 Start with one person and build consensus 22:50 Advice to vendor partners on productizing their solutions 29:15 API Solutions 31:27 Building a system one room at a time 36:57 Getting out of your own way 42:58 The $2 million federal grant Sonoma County received from the federal government 46:13 Designing a roadmap 47:43 Cross County Collaboration 50:32 OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. Get full access to TechTables at techtables.substack.com/subscribe

Featuring Joseph Lopez, CIO, City of GrovelandConnect with Joseph: https://www.linkedin.com/in/lopez-jose/Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/enSummaryJoseph Lopez, the CIO of the City of Groveland, was recently honored with an award for his innovation in technology for public use. He spoke about implementing digital boards to broadcast public safety messages in the event of a hurricane. Additionally, he has been working hard to break the old-school mentalities and processes that have been in place in the city for decades. He has managed to create a modernized vision for the city focused on embracing the latest technologies to benefit the citizens.Timestamps0:00 - Intro 1:14 - Favorite innovation projects 6:34 - Moving past old-school mentalities in #govtech9:21 - Keeping communication lines open 10:49 - What’s 2023 looking like for the City of Groveland? 16:29 - Interesting learnings from the City of Groveland 18:02 - Robotic Partnership with Tampa 20:54 - Outro Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

Featuring Raimundo Rodulfo, CIO of the City of Coral GablesConnect with Raimundo: https://www.linkedin.com/in/raimundorodulfo/Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.SummaryJoe Toste interviews Raimundo Rodulfo, CIO of the City of Coral Gables. The city was founded by George Merrick, the founder of the University of Miami and a real estate developer and builder of one of the first major planned communities in the United States in the early 1900s.Raimundo explains how the city is strategically located in the center of Miami-Dade, with a population of 51,000 and 1 million vehicles commuting through it weekly.It is also home to the University of Miami and many international headquarters, such as Delmonte, HBO for the Americas, and IBM, meaning the city impacts the area's quality of life, public safety, and transportation.Timestamps0:00 - Intro2:15 - George Merrick’s vision of a planned community6:12 - Human Capital & Infrastructure6:42 - Mark Wheeler, CIO, City of Philadelphia- Jack thinks he is Obi-Wan Kenobi12:26 - Smart City Digital Library19:05 - Smart cities are about improving the quality of life for our citizens20:21 - OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. Get full access to TechTables at techtables.substack.com/subscribe

Featuring Bill Zielinski, CIO, City of DallasConnect w/ Bill: https://www.linkedin.com/in/bill-zielinski-01566712a/Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.SummaryGreat leaders work to create an efficient team and system that can run without them, creating trust and value. The ultimate takeaway? Great leaders multiply.Show Notes:0:00 Intro 2:42 Developing individuals and managing an organization 4:28 Building unique skills and experiences for professional success 5:08 Creating a cohesive team 7:44 The importance of having a "north star" 10:59 Being proactive in the delivery of IT services 14:31 Helping an organization grow and learn 15:10 "Working myself out of a job..." 25:30 Infrastructure creates business opportunities & upwardly mobility for employment Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

In this episode of The Public Sector Show by TechTables, join host Joe Toste as he sits down with Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas, and Shauna Rodgers, Chief Digital and Data Officer at the Texas Attorney General’s Office, to dive into their digital deep dive strategies. They share insights into leveraging automation, data intelligence, and cloud transformations to drive better citizen experiences and discuss the impact of the pandemic on their technology and AI strategies, along with the cutting-edge initiatives they are spearheading. Timestamps:00:00 - Introduction to the episode and the guests, Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas, and Shauna Rogers, Chief Digital and Data Officer at the Texas Attorney General’s Office.01:06 - Uncommon results through teamwork: A deep dive into the micro vision for the attorney general's office and the focus on serving the public, with a special emphasis on child support services.03:25 - Overcoming challenges during the pandemic: How the technology organization at the attorney general's office stepped up to handle an influx of calls and emails related to child support services during the COVID-19 pandemic.04:56 - Progress in Cloud and AI at the state of Texas: Updates on the state's journey from the early stages to the walk stage of cloud transformation, including the number of proof of concepts and ideas for improving citizen services.06:17 - Leveraging automation and data intelligence: Insights into using technology to drive better experiences for the citizens of Texas who consume state services.08:54 - Lessons learned and collaboration: Shauna and Krishna share their experiences working together and the valuable lessons they've learned from each other that have been incorporated into their respective work areas.11:27 - Human-centric approach to technology teams: Exploring the composition of technology teams and strategies for recruiting talent, including utilizing internships and encouraging collaboration between state agencies.25:20 - Episode wrap-up and thank you to the guests.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe