The Public Sector Show by TechTables

Show NotesFeaturing John Fowler, CIO, and Kenny Wright, Chief Process Improvement Officer at the Texas Department of Licensing & Regulation, and Darrell Tompkins, CIO, Texas Water Development Board🔗 Connect with John: https://www.linkedin.com/in/john-fowler-1182926b/🔗 Connect with Kenny: https://www.linkedin.com/in/kenny-wright-a50990a3/🔗 Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/🎙 About the episodeIn honor of our Live Podcast Tour taking place during the NCAA Final Four Tournament in Houston, we were curious about whether, like Tournament-winning coaches, CIOs also have go-to plays and strategies to help them win in the technology end-user service game. John, Kenny, and Darrell opened up their playbooks to share with our listeners a bit about how they coach their teams to best serve their communities of reach, including:The tip-off: Customer-Centric ApproachUnder-the-basket inbound play: Anticipating Customer Needs“Sub!”: The importance of change managementHalf-time locker room talk: Long-Term Vision to winFull-court press: Vendor Partnership QualitiesAnd more!🎙 Q&A Highlights19:07 Meg Hare, Accenture22:50 Joe Toste, TechTables27:59 Kindra Allen, Deloitte⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Show Notes🔗 Connect with Dr. Chris Mitchell: https://www.linkedin.com/in/christopher-p-m-b4130b168/🔗 Connect with Ryan Murray: https://www.linkedin.com/in/ryan-murray-az/🔗 Connect with Jeremy Deckert: https://www.linkedin.com/in/jeremydeckert/🎙 About the episodeYou have to start with a risk assessment and oh, we're not defending against ghosts, right? - Dr. Chris Mitchell"We don't necessarily need all of this fancy machine learning stuff. It helps us respond to machine-based threats at machine-based time. But when you're not patching those Windows XP machines that still live on your network, when you're not teaching your users and your people about what the threats are that exist out there and how not to click on a phishing email and how to report these things to someone that can do something with them… All that fancy machine learning goes out the window, right? It just doesn't really help." - Ryan MurrayIn this episode, we dive into themes such as leveraging technology to address skill shortages, effective collaboration, intelligence-driven cybersecurity, the importance of investing in cybersecurity, and more, including:* Leveraging AI and ML to Address Cyber Skill Shortages* Effective Collaboration for Strong Cybersecurity* Cybersecurity Intelligence and Threat Analysis* Human-Centric Approach to Cybersecurity* Importance of Collaboration and Support between the Bigs and the Littles: From State to City to Community* Diverse Paths to Enter the Cybersecurity Field: Fostering Creativity and Adaptive Thinking in Cybersecurity* Addressing Misunderstandings and Imposter Syndrome in Cybersecurity* and more!🎙 Q&A Highlights* 22:30 - Lisa Kent, CIO, City of Houston* 23:25 - Summer Xiao, Deputy CIO, City of Houston* 29:13 - Brady Haarmeyer, Nagarro* 31:08 - Todd Lever, Qualtrics⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Featuring: Lisa Kent, CIO, City of Houston Summer Xiao, Deputy CIO for Enterprise Applications and PMO, City of HoustonSummary: Join Lisa Kent and Summer Xiao as they share their journey of transforming public sector technology in America's fourth-largest city, revealing how they tackle challenges from digital equity to emergency preparedness. Through their candid discussion, they demonstrate how effective leadership, strategic communication, and a mission-driven approach are revolutionizing government technology services while building resilient, high-performing teams.In this episode, you'll learn: How the City of Houston breaks down departmental silos to deliver better customer experiences The critical role of "one team" meetings in aligning business users, IT teams, and vendors Strategies for managing technology transformation during crisis events like COVID-19 Innovative approaches to solving digital equity challenges in urban environments How to build and retain talent in public sector technology rolesTIMESTAMPS(00:00) Welcome and introductions(01:30) Lisa Kent's journey from electrical engineering to city CIO(05:02) Breaking down silos in large organizations(09:31) Summer Xiao's background and leadership philosophy(13:40) HR One project: Leadership lessons and team alignment(21:54) The "one team" approach to project management(25:20) Recruiting talent and sharing mission impact(30:08) Emergency preparedness and continuity planning(34:13) Collaboration with peer cities and best practices(37:43) Smart Cities initiatives and digital transformation(39:10) Digital equity and broadband access challenges(41:39) Resource management and internship programs(44:07) Legacy impact and future aspirations → #180: J.R. Sloan, Ryan Murray & Doug Lange – Arizona State CIO, CISO & Former CSO Talk AI 1. The TechTables Newsletter: Join our thriving community of senior technology leaders by subscribing to the TechTables Newsletter. Gain early access to the latest episodes, industry insights, and exclusive event updates.2. The Collaboratory: The Exclusive Peer Network for Senior Technology Leaders in Public Sector, nationwide. The Collaboratory is a 100% Public Sector, Vendor-Free Private Community where you can connect, share strategies, and drive innovation alongside peers through monthly virtual meetings and our annual national event.3. Live Events: Join us at TechTables live events—whether hosted by us or in partnership with industry leaders—where we bring together senior technology leaders. Experience exclusive networking, collaborative sessions, and inspiring discussions that spotlight and elevate public sector leadership.CONNECT🤝 Connect on LinkedIn🐦 Connect on Twitter🏛️ Follow on LinkedIn Company📽️ Subscribe on YouTube SAY THANKS💜 Leave a review on Apple Podcasts🟢 Leave a rating on Spotify Get full access to TechTables at techtables.substack.com/subscribe

Show Notes🔗 Connect with Matthew: https://www.linkedin.com/in/matthewjetthall/🎙 About the episodeOn this episode of The Public Sector Show by TechTables, we follow Matthew's journey from investment banking to HigherEd IT as he guides us through the twisty-curvy roads of driving innovation and spearheading transformation strategies in the digital landscape of universities, including: * Matthew's background from Investment Banking to HigherEd * Count Your Costs: The importance of knowing your assets and their costs * Compensation Matters: Creative ways to engage your workforce * Embracing AI: Narrative, Generative, and other AI-driven tools that are reshaping various industries, including education and content creation * The Power of Good People: How to build a capable team that understands their roles to better navigate complex technology landscapes * Assessing Risk: How UCF approaches security by utilizing frameworks such as the NIST Cybersecurity Framework and ISO 31000 to prioritize protection and response strategies, and more! ⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Interview with Tamecka McKay, CIO, City of Fort Lauderdale & Raimundo Rodulfo, CIO, City of Coral Gables, from the Orlando Live Podcast Tour at the Loews Portofino Bay Hotel on Saturday, March 18thShow NotesWelcome to this episode of The Public Sector Show by TechTables! We dive into a fascinating discussion with Tamecka McKay, CIO of the City of Fort Lauderdale, and Raimundo Rodolfo, CIO of the City of Coral Gables, as they discuss the critical importance of collaboration and innovation in driving digital transformation within local government in Florida. From discussing smart city initiatives to the impact of relationships and collaboration with peers and other industry leaders, this episode sheds light on the powerful strategies shaping the future of public sector technology.Timestamps00:00 Introduction10:28 The criticality of focusing on people in the public sector11:00 Importance of building and investing in relationships12:00 Collaborating with peers13:00 The human aspect of government work14:00 Collaboration between government CIOs and outside industries15:00 Leveraging podcasts to network with CIOs15:34 Q&A Jamie Grant, CIO, State of Florida18:25 Q&A Lacey Elmage, Inspire CIO19:25 Q&A Jeremy Rodgers, CISO, State of Florida24:00 Measuring team performance with scorecardsQuotes"Most of our challenges are relatable. How much more can we accomplish by leveraging the power of sharing information, knowledge, sharing, partnerships, relationships Again, starting with people." - Tamecka McKay, CIO, City of Fort Lauderdale"Our most important capital is the human capital." - Raimundo Rodolfo, CIO, City of Coral Gables⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Shoutout to Lacey Elmange, Executive Director, SouthFloridaCIO at InspireCIO, for introducing us!Interested in attending the San Antonio Live Podcast Tour Experience?Checkout the agenda below:Ready to Register? Email me at joe@techtables.com.🔗 Connect with Frank: ⁠https://www.linkedin.com/in/frank-quintana-231b903/⁠🎙 About the episodeJust in time for the NFL season! On this episode of the Public Sector Show by TechTables, we get a sneak peek into Frank's ultimate playbook for building out winning IT teams. Frank leads us from his time helping restructure the IT department for the Miami Dolphins (if you can teach it, you understand it) to his present work at the City of Miami Beach as he coaches us through the importance of sharing the ball and fostering cross-functional teams for effective collaboration, including: * Family influence on team building* Lessons from the Miami Dolphins* Using cross-functionality to break internal barriers* How to hand off the ball for the win* IT successes at Miami Beach and more! 🤝 And a big thank you to our brand partners who keep this podcast free to the listener:⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at ⁠joe@techtables.com⁠.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

🔗 Connect with Anushree: ⁠https://www.linkedin.com/in/anushree/⁠🎙 About the EpisodeIn this episode, we explore Anushree's passion for empowerment, health, and taking risks in the realms of technology and government including:* Lessons from The Purple Cow and PepsiCo* Breaking the 12-Hour Workday Cycle for Health and Success* Top Concerns in Child Support and Child Welfare IT today* Technology Transformation Projects: Landing is Mandatory* Empowering Women with Different Backgrounds* How to Get Back Up After Failure* Trailblazing for the Right Reasons* Unlocking Success: Essential Steps for Young Women Entering IT and Government🤝 And a big thank you to our brand partners who keep this podcast free to the listener:⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at ⁠joe@techtables.com⁠.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTables LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

She has been with the state for 30 years and enjoys spending time with her family and friends, as well as the Montana outdoors. She loves Starbucks coffee (Americano and Dark Mochas).🔗 Connect with Kim: ⁠https://www.linkedin.com/in/warren-kim-5a8617a7/⁠🎙 In Today’s Episode with Kim Warren, We Discuss:* Modernizing the state's systems and services* Digitizing everything, including thousands of forms* Low code, pro code platforms used for rapid development and delivery* Faster and easier transactions for citizens* The team's success is attributed to their open-mindedness, innovation, and willingness to learn* The new Unemployment Insurance system and more!🤝 And a big thank you to our brand partners who keep this podcast free to the listener:⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at ⁠joe@techtables.com⁠.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

🔗 Connect with Melanie & Laura:* Melanie Griffin - ⁠https://twitter.com/melaniesgriffin⁠ & ⁠https://www.linkedin.com/in/melanie-s-griffin-esq-93393044/⁠* Laura DiBella - ⁠https://twitter.com/FollowMeToFL⁠ & ⁠https://www.linkedin.com/in/lauradibella/⁠🎙 About The Episode* The Power of Prioritizing Employee Morale* How to Understand the Needs of the Business* The Pros and Cons of AI in the Workplace* Revolutionizing Real Estate AI: Trimming Down Processing Time on 175,000+ Applications* Economic Growth: Striking a balance between business friendliness and effective leadership* Promoting Economic Growth with the 3Ps💎 Diamond Sponsor: SentinelOneSentinelOne redefines cybersecurity by pushing the boundaries of autonomous technology —with its singularity XDR platform— SentinelOne is the leader in endpoint protection and beyond. Simply put, they stop the bad guys.To learn more about SentinelOne, check out ⁠⁠https://www.sentinelone.com/⁠⁠🤝 And a big thank you to our brand partners who keep this podcast free to the listener:⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.If you would like to take a meeting with Nagarro, one of our preferred, trusted brand partners, email me at ⁠joe@techtables.com⁠.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!🔗 Connect with TechTablesYou can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste Get full access to TechTables at techtables.substack.com/subscribe

🎙 About the EpisodeIn this episode from the Orlando Live Podcast Tour with Jamie Grant, CIO, State of Florida, and Jeremy Rodgers, CISO, State of Florida from Florida Digital Services, discuss the challenges of applying private sector practices in government and the importance of understanding government culture and motivation.They emphasize the need to create a culture that encourages innovation and excellence and to invest in and value talented individuals who make products happen.The podcast also covers the importance of setting high standards and knowing what success looks like. Overall, the conversation provides insights into the challenges and opportunities of working in government and the importance of creating a culture focused on innovation and excellence. Diamond Sponsor: SentinelOneSentinelOne redefines cybersecurity by pushing the boundaries of autonomous technology —with its singularity XDR platform— SentinelOne is the leader in endpoint protection and beyond. Simply put, they stop the bad guys.To learn more about SentinelOne, check out ⁠⁠https://www.sentinelone.com/⁠⁠🤝 And a big thank you to our brand partners who keep this podcast free to the listener:⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTables LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/ Get full access to TechTables at techtables.substack.com/subscribe