Uncharted Podcast

Big thanks to the SaaStr (SaaStr.com) team for allowing us to record this episode live during their SaaStrU event on January 27th, 2021.  In this episode, we sat down with Hannah and Jonathan Steiman to discuss how they have scaled Peak Support as a couple and allow them to share some of their tips building a customer support team from scratch.  Hannah is the COO while Jonathan is the Founder and CEO of Peak Support, a rapidly growing services provider dedicated to providing exceptional support to high-growth companies.  Peak Support offers a wide array of services including customer support, sales operations, business process outsourcing, copywriting, research, and lead generation.  Connect with Hannah Steiman:  https://www.linkedin.com/in/hannahsteiman/ Connect with Jonathan Steiman:  https://www.linkedin.com/in/jonathan-steiman-4712402/ Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This week's episode is brought to you by Oracle NetSuite. Sign up for a personalized product tour at www.netsuite.com/scale Katie was born and raised in the Suburbs of Detroit, Michigan and spent the first years of her career in a boutique VC firm in San Francisco. It took her only a few months to come to the realization that she wanted to get back to building and made the leap to startup life joining Zipfian Academy as a co-founder and the first business hire.  After a successful acquisition, and a few years as a product manager at Flexport, Katie is now a co-founder at Placement where she and company help jobseekers get jobs they didn't think was possible.  Connect with Katie: https://www.linkedin.com/in/katiekent/ Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This week's episode is brought to you by Oracle NetSuite (Sign up for a personalized product tour at www.netsuite.com/scale) Steven is currently responsible for supporting the revenue team at Twilio that owns the company's revenue number by driving strategic initiatives. Prior to Twilio, Steven ran sales, marketing, and business development for Atrium, a legal technology startup that served high-growth companies. Prior to Atrium,  he was Head of Revenue Operations at BloomReach, running sales operations, inside sales, and go-to-market strategy as the company raised nearly $100m and scaled to a 50+ person sales organization. Steven has studied at the University of California Berkeley School of Law and the University of Oregon. Connect with Steven: https://www.linkedin.com/in/schboone/ Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                   Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This week's episode is brought to you by Oracle NetSuite (Sign up for a personalized product tour at www.netsuite.com/scale) Vieje was born and raised in San Francisco and spent the first years of his career in corporate life in New York City. It took him five years, but he finally came to realization that he needed to get back to building and made the leap to startup life joining Secfi as the first business hire. Vieje is now the Director of Equity Strategy at Secfi where he helps startup employees get the most out of their startup stock options. When he's not nerding out on stock options, Vieje loves eating and working on his stagnant golf game. Connect with Vije: https://www.linkedin.com/in/viejep/ Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                   Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This episode is brought to you by Oracle NetSuite (Sign up for a personalized product tour at www.netsuite.com/scale) On this episode, we discuss our top favorite advice our guests in 2020 gave to the question "What's the One Piece of Advice You'd Tell Your Younger Self?" Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This episode is brought to you by Oracle NetSuite (Sign up for a personalized product tour at www.netsuite.com/scale) Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This week's episode is possible with the support of Oracle NetSuite. You can sign up for a personalized product tour at www.netsuite.com/scale Dave Blake is the founder and CEO of ClientSuccess, Customer success software that drives customer retention and growth across your entire company. While, Brock Blake is founder and CEO of Lendio, an online marketplace for small business loans.  Both Dave and Brock learned early on the value of hard work, being present and the importance of pushing forward which have become guiding principles in their life and business. We are so fortunate to have them share wisdom, and insights with our community.  Both Dave and Brock are graduates of Brigham Young University , and both of them live in Utah with their wife and children.  Connect with Dave Blake:  https://www.linkedin.com/in/davecblake/ Connect with Brock Blake:  https://www.linkedin.com/in/brockblake/ Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This episode is brought to you by Oracle NetSuite (Sign up for a personalized product tour at www.netsuite.com/scale) Robby and Poya talk through the 5 most common mistakes they see be made in by founders or sales teams when doing early stage sales.  Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This week's episode featuring Laura Kendall is brought to you by Oracle NetSuite (Sign up for a personalized product tour at www.netsuite.com/scale) Laura is passionate about the convergence of marketing and data when it comes to driving successful programs. She is currently the VP of Marketing at MadKudu and has spent the last 13 years in B2B marketing, often finding herself as the first marketer hired to build the foundation. She is actively involved in women in tech communities - she serves as a Salesforce Women in Tech User Group Leader and Committee Member for Women in Revenue. In her spare time, Laura enjoys giving back to her community, traveling (especially visiting her family farm in Wisconsin!), drinking wine and eating cheese. Connect with Laura Kendall: https://www.linkedin.com/in/laura-kendall-48556911/ Connect with Poya Osgouei: https://www.linkedin.com/in/poyaosgouei/                                    Connect with Robby Allen: https://www.linkedin.com/in/robbyallen/      

This episode is brought to you with the help of our good friends at Sage Intacct. You can check out the live session and many other on demand sessions at https://www.sageintacct.com/events/saas-success-series And join us next week at https://register.saastrscale.com/checkout/select-tickets/?coupon=poyavip and use "poyavip" for a free VIP Pass.  Regarding this episode -- Join top consulting CFO, Tina Gregory, from Early Growth Financial Services,  David Appel, Head of Software and SaaS at Sage Intacct, as well as, Ryan Floyd, Founder and Managing Director of Storm Ventures  to learn how to position yourself for the next stage of growth across people, processes, and technology as well as Succeed in a SaaS company as an early hire.  In this episode, we discuss the strategies, tactics and actionable tips that can help seed companies get to growth stage and beyond. Connect with David Appel:  https://www.linkedin.com/in/davidappelsf/ Connect with Tina Gregory:  https://www.linkedin.com/in/tinagregory1/                             Connect with Ryan Floyd:  https://www.linkedin.com/in/ryanfloyd1/