The Learning Hack podcast

An innovative performance support project in healthcare points the way to significant productivity improvements. In this episode, John Helmer is joined by Saskia Huusen, Sanne Mateman, and Callum Clark to discuss a groundbreaking AI-powered learning project at the Alrijne Healthcare Group. This practical conversation dives deep into the real-world application of AI in learning, demonstrating eye-opening time savings and efficiency improvements in a healthcare setting. The team shares how they implemented AI to improve workflow learning for surgical assistants, reducing SME time by 70% and shortening project timelines by 40%. They discuss the challenges of working with AI, how it differs from traditional performance support, and what they've learned through this innovative project. For anyone interested in AI for learning, this episode is packed with valuable insights on integrating AI into workplace learning. Timestamps: 00:00 - Intro 02:57 - Introducing the project 06:11 - Meet the team 09:51 - What part did AI play? 12:13 - What couldn't be done by more traditional means? 14:54 - How different was project management? 20:41 - Did it help that they are young? 23:01 - The solution 29:14 - What did they learn as a team from doing the project? 43:02 - What are they doing next? 50:33 - Who to follow on AI (and who to avoid!) 54:58 - End Follow Saskia Huusen: LinkedIn: linkedin.com/in/saskia-huussen Website (company): https://xprtise.com/en/ Follow Sanne Mateman: LinkedIn: linkedin.com/in/sanne-mateman Follow Callum Clark: LinkedIn: linkedin.com/in/callumclark Contact John Helmer X: @johnhelmer LinkedIn: linkedin.com/in/johnhelmer Website: learninghackpodcast.com Patreon: patreon.com/LearningHack

The Chair of iVentiv's upcoming Learning Futures conference talks AI, performance and L&D complacency. John Helmer speaks with Charles Jennings, managing director of Duntroon Consultants and a founding partner of the 70:20:10 Institute. Charles has over 40 years of experience in corporate learning and performance improvement and is widely known for advocating the 70:20:10 framework. The conversation delves into the future of workplace learning, exploring how L&D professionals can evolve their strategies to drive organizational success in a rapidly changing environment. Charles shares his thoughts on generative AI and its potential role in reshaping learning. He also discusses the importance of shifting focus from individual learning to team performance, emphasizing that teams are the "atomic units" of delivery in any organization. The episode further explores the current obsession with skills mapping and competency frameworks, with Charles offering a more holistic approach. He challenges the idea that skills development alone can drive organizational excellence and highlights the broader systemic factors that contribute to high performance. 00:00 - Start 03:16 - Is his a 'restless intelligence?' 06:19 - Will Gen AI prevent or reinforce bad habits in L&D 09:39 - Implications of AI for L&D's role in the organisation 12:54 - The 'skills obsession' of L&D 17:17 - Are skills mapping exercises a waste of money 21:08 - Are we getting any better at thinking systemically 25:52 - Performance support: what are we waiting for 35:26 - Teams and social media 39:56 - Introducing the iVentiv conference Charles is Chairing 45:27 - Who does he follow? 50:41 – End Sponsor link: https://iventiv.com/learninghack Follow Charles LinkedIn: linkedin.com/in/charles-jennings 70:20:10 Institute: https://702010institute.com/ Duntroon: http://www.duntroon.com/ Blog: https://charles-jennings.blogspot.com/ Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack

How a top CLO, author and podcaster transforms learning strategy. In this special 100th episode of The Learning Hack podcast, we celebrate a milestone by diving deep into curiosity and corporate learning with Simon Brown, Global Learning and Development Leader at EY and best-selling author of The Curious Advantage. Simon, formerly CLO at Novartis, shares his insights on the pivotal role curiosity plays in driving personal and organizational growth. We explore how AI is reshaping learning landscapes, and Simon offers invaluable lessons on fostering innovation, building effective learning strategies, and navigating rapid change. Join us for an engaging conversation that marks our centenary episode with a true thought leader. 00:00 - Start 00:41 - Intro 03:26 - Why curiosity? 11:22 - Simon's journey to top CLO 16:09 - How did he form his team at Novartis? 21:15 - How did he get the resources and C-Suite buy-in for the change? 26:58 - How specific is his take on strategy to the sectors he has worked in? 31:34 - His role at EY 36:07 - Is there substance behind the skills hype? 39:34 - Will AI-driven learning shut down curiosity? 47:47 - How does he pursue his own learning, and what sources does he follow? 53:25 - End Sponsor link: https://iventiv.com/learninghack Follow Simon Linkedin: linkedin.com/in/simoncbrown1 The Curious Advantage (podcast): https://open.spotify.com/show/0fhW2Xj66JcumYeh6gljZ The Curious Advantage (book): https://www.goodreads.com/book/show/53731453-the-curious-advantage Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack

John Helmer visits Learning Technologies London and interviews industry professionals like the analyst, CLO, and vendor, exploring key themes shaping the learning profession. Topics include AI in personalized learning, navigating trust in AI information, and balancing speed with perfection in content creation. The podcast delves into sensory overload management, skills graph importance, and AI's impact on white-collar work and unexpected applications in religion.

An award-winning learning designer reflects on 30 episodes of our sister podcast, Great Minds on Learning. This episode features a deep dive into the history of learning theory with Leonard Houx, Director of Learning Design at the Cambridge Education Group. Host John Helmer and Houx embark on an intellectual journey through the evolution of educational philosophy, touching on the contributions of ancient Greeks, German idealists, and the foundational concepts of modern education systems. 00:00:00 - Start 00:00:36 - Intro 00:03:12 - Reflections on Great Minds on Learning 00:10:22 - The Greeks 00:39:02 - Separating the knower from the known 00:53:28 - The German Idealists 01:10:47 - Hegel & recognition 01:20:07 - Previewing next season of Great Minds on Learning 01:32:19 - End Sponsor event: Celebrating its 25th year, the Learning Technologies conference & exhibition 17-18 April 2024 is Europe's leading workplace learning event. Register today at https://www.learningtechnologies.co.uk/ Follow Leonard Linkedin: https://www.linkedin.com/in/leonardhoux Email: leonard.houx@gmail.com Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack

Don Taylor discusses the overwhelming interest in AI in L&D, reflecting on historical tech trends and potential corrections. The evolution of technology companies, the shift in workplace learning challenges, and career trends are also explored, highlighting the impact of AI on various fields.

Turning uncertainty from a problem into an opportunity. We are living in a time of great uncertainty. Economies are still suffering the effects of Covid. Countries that are home to nearly half the world's population will hold elections in 2024. Meanwhile the climate is going mad, and geopolitics seem balanced on a knife edge. How do we cope with all this uncertainty in our personal and working lives? Katherine Templar Lewis and Sam Conniff are uncertainty experts, who bring their learning in neuroscience, psychology, history and social entrepreneurship to bear in helping organizations and individuals improve uncertainty tolerance. 0:00:00 - Start 00:00:31 - Intro 00:03:16 - Is uncertainty more than just a trend? 00:12:23 - Where does all this uncertainty come from 00:20:42 - How can we deal with uncertainty? 00:30:09 - Is AI increasing uncertainty? 00:38:22 - Be more pirate to profit from uncertainty 00:44:45 - Practical advice for coping with uncertainty 01:02:12 - End Sponsor event: 21st March is World Learning Content Clean-up Day: https://www.anewspring.com/articles/introducing-world-learning-content-cleanup-day Follow Katherine Linkedin: https://www.linkedin.com/in/ktemplarlewis Website (company): https://www.kindastudios.com/ Follow Sam Linkedin: https://www.linkedin.com/in/samconniff Website (company): http://www.samconniff.com/ Website (company): http://www.uncertaintyexperts.com/ Website (company): http://www.bemorepirate.com/ Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack

In the age of AI, what do we need humans for? The latest advances in AI are highlighting human capabilities, and particularly shortcomings, in a way that causes us once again to re-evaluate what it is to be human. Rob Hubbard is Founder of LearningAge Solutions, an award-winning provider of digital learning services that practices what it calls human-centred learning. What exactly does that mean in the age of AI – and what does the future, for people who want to continue to work and provide value in the learning industries, look like? 00:00 - Start 00:31 - Intro 03:06 - What does he mean by 'Human-centred Learning'? 11:13 - What is technology telling us about our strengths & weaknesses as humans? 23:45 - Mindfulness and attention 27:11 - Human thinking vs machine thinking 31:00 - Dealing with the shortcomings of technology 41:45 - Advice for employees in the new future of work 52:16 - Who does he follow? 57:41 - End Sponsor event: 21st March is World Learning Content Clean-up Day: https://www.anewspring.com/articles/introducing-world-learning-content-cleanup-day Follow Rob Linkedin: https://www.linkedin.com/in/robhubbard16 Website (company): https://www.linkedin.com/in/robhubbard16 Email: rob.hubbard@las-hq.com Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack

Does the way we talk about learning improve our understanding – or hold it back? The language of learning is charged with resonant abstract nouns that mobilize professionals around new ideas and concepts. But are these concepts really so new in all cases – and do they provide a focus for practical action? To what extent is the debate driven by the commercial imperatives of Learntech vendors rather than the real needs of employees and students? Peter Manniche Riber is Head of Digital Learning at Novo Nordisk, Europe's most valuable company, and a formidable critic of this 'buzzword bingo'. He talks to John Helmer about the language of learning. Does it help or hinder? 00:00:00 - Start 00:00:33 - Intro 00:03:19 - Is the language we use in learning fit for purpose? 00:09:06 - Peter's Top 3 buzzword dislikes 00:12:34 - Drilling into those top 3 buzzword hates 00:26:17 - Digital Transformation 00:36:35 - Gamification 00:38:41 - GenAI and the language of learning 00:49:51 - The language of L&D 01:05:42 – End Sponsor event: AI & Training Design Masterclass with Dr. Philippa Hardman presented by aNewSpring, sign up at: https://hubs.la/Q02f-8PZ0 Follow Peter Linkedin: linkedin.com/in/peter-manniche-riber-5565628b Email: petermr@me.com Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack

Can business professionals perform better with improv skills? We admire great improvisers in music (Charlie Parker, Jimi Hendrix, etc.) while tending to be suspicious of leaders in business and government who seem to be 'making it up as they go along'. But are we right to think that way? Berlin-based Belina Raffy runs a consultancy and training company that helps people in organisations develop improvisation ability. She's lived in many different countries including the UK, and worked in Finance before finding her vocation as a learning person. Institutions she has studied at include Ithaca College New York, the Chinese University in Hong Kong and Cranfield School of Management. Does this peripatetic early life, we wanted to find out, perhaps hold the key to her skills as an improviser? 00:00 - Start 00:33 - Intro 03:10 - What use is improv to serious business people? 11:04 - How relevant are her exercises to the working situation? 21:27 - Leadership, improv and integrity 27:38 - Theoretical underpinnings of improv? 39:59 - Belina's journey in learning 50:47 - End Sponsor event: AI & Training Design Masterclass with Dr. Philippa Hardman presented by aNewSpring, sign up at: https://hubs.la/Q02f-8PZ0 Book mentioned in the discussion: The Dawn of Everything. (2023, August 24). In Wikipedia. https://en.wikipedia.org/wiki/The_Dawn_of_Everything Follow Belina Linkedin: linkedin.com/in/belina-raffy Website (company): http://www.maffick.com/ @Maffick (Twitter for Maffick) @BelinaRaffy (Twitter for Belina) Email: belinaraffy@gmail.com Contact John Helmer X: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: https://learninghackpodcast.com/ Patreon: https://www.patreon.com/LearningHack