Used Car Dealer Podcast

In this episode of the Used Car Dealer podcast, Zach interviews Nathan Fox of Cox Automotive who is the Senior Director of Business Development for Cox Automotive’s Inventory Management Solutions brands which include vAuto and Kelley Blue Book Instant Cash Offer. In this role, Nathan leads the development of all inventory merchandising solutions. His primary focus is helping dealerships grow their business by having all the data and tools they need to ensure their inventory investments pay off.  In this episode, they discuss a variety of topics around inventory and merchandising as well as the launch of SnapLot 360 for vAuto. Some of the questions asked include:Q) The current inventory shortage is arguably the biggest challenge facing most dealerships right now.  Your team doesn’t produce inventory, but as I understand it, you’re working to help dealers sell the units they have at the best possible price.  Tell me more about that connection between merchandising and the inventory shortage?Q) Why is inventory management software so crucial for dealers, especially during these times? Q) What are your predictions for the rest of 2021 for the used car market? Q) You recently announced a new imaging tool that’s been incorporated directly into vAuto’s new and used car inventory management platforms.  Explain how this technology works and why it’s valuable to dealers?Is this technology or functionality unique in the marketplace?Who uses it within the dealership and how is it making their job easier and generating better results for the dealership?Why was it important to bring Snaplot360 into the vAuto Provision and Conquest platforms now?Q) As we come to a close, what final advice do you have for a dealership who’s starting to rethink their approach to merchandising?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcastRead the transcribe of this episode - https://blog.sellyautomotive.com/blog/nathan-fox-on-used-car-inventory-and-merchandising-in-2021

In this episode of the Used Car Dealer podcast Zach interviews marketer and podcaster Jason Harris out of Canada. Jason discusses how used car dealers can brand themselves, social media mistakes, "Why buy from us", and the customer buying process. Some of the questions asked include:Q1) 2020 was a roller coaster of a year for dealers, talk to me about what you observed from your lens in Canada and how dealers adapted since the pandemic? Q2) What are you seeing in 2021 in terms of digital marketing mistakes from dealers? Q3) You brand yourself with the color orange and have a very unique style for your social media presence. How should used car dealers think about building their brand and standing out from the competition? Q4) Why is the “Why buy from us” so important for a dealership?  Q5) What are some common social media mistakes you see dealers make? (and steps to avoid) Q6) Talk to me about generic autoresponders and why that’s not efficient? Q7) What are your predictions for 2021 for the auto industry? Q8) What are your 3 best nuggets (advice) for a small to mid-size dealer (whether Canada or US-based) running lean (inventory, staff) during these times?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast​

Steve is back for another episode of the UCDP where we catch up on hot industry topics including digital retail for used car dealers; Carvana and other public online used car dealers; as well as how the used car marketplace is performing in 2021. Some of the questions asked include:1. What has Steve been seeing in terms of recovery (2021) and used dealers starting to pick up momentum? 2. Steve, what are you seeing in terms of tax season activity, any pickup from the stimulus checks?  3. What are your thoughts on the sub-prime market for 2021?4.  Let’s revisit Carvana, Vroom, and how they fared in 2021?5. Are you (Steve) seeing used car dealers use digital retail?6. What are some best practices (from a CRM standpoint) you see successful dealers leverage?7. What are you optimistic about in 2021?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast

Jeff Martin the executive director of the TXIADA sits down with Selly CEO Zach Klempf to discuss the importance of independent dealer associations as well as timely topics for used car dealers.Some of the questions asked include:1.  For those unfamiliar with TXIADA give us a high level about the size and impact of the TXIADA?  2. A lot of used car dealers are aware of IADAs but may not be members, why should they join an IADA and what does TXIADA do specifically for used car dealers in Texas?  3. What was 2020 like from the lens of an IADA director, what problems did you help dealers navigate?  4. How has Jeff seen used car dealerships evolve over the last 14+ years you’ve been running TXIADA?  5. Compliance is often overlooked by used car dealers or not taken as seriously as it should be, what have has Jeff learned about the importance of compliance for used car dealers?  6. What are Jeff's thoughts on online dealers like Carvana and Vroom?  7. What is Jeff optimistic about in 2021 for dealers?Read the transcribe - https://blog.sellyautomotive.com/blog/interview-w/-director-of-txiada-on-importance-of-dealer-associations  Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast​

In this episode of the Used Car Dealer Podcast, Zach interviews Alex Vetter the CEO of Cars.com in an insightful interview about small business, online presences, and the differentiation of Cars.com versus other auto marketplaces. Some of the other topics they discuss include: Q1) For those of us listening talk about how you got into Cars.com in the early days and eventually become the CEO? Q2) It’s been a roller coaster of a year for dealers, talk to me about what you have observed from your lens at Cars.com and the way consumers have interacted and purchased vehicles from dealerships? Q3) How has Cars.com’s strategy differentiated from other marketplaces like CarGurus or TrueCar? Q4) What have you guys been working on with the Dealer Inspire brand in terms of digital retail and allowing dealers to interface with consumers online? Q5) Talk about the amount of in-market shoppers that visit Cars.com monthly and how a small independent dealership can be competitive and be visible online (through Cars.com)? Q6) What are your thoughts on online dealers like Carvana and Vroom who have taken public markets by storm and subscriptions for automotive. Q7) What are some of your predictions for 2021 and what’s coming down the pipeline from Cars.com? Q8) What is Cars.com doing that uniquely helps independent dealers compete in the ultra-competitive used car marketplace? Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast

In this special episode of the Used Car Dealer Podcast Zach and Steve talk with used car dealer owner and operator Michael Greer on the challenges and successes of 2020. This is the first retail dealer we have brought on the podcast and a very interesting episode. They discuss a variety of topics from vehicle acquisition and pricing during the pandemic to online car sales. Some of the topics they discuss include: 1. How Michael got into the car business and what's unique about his store   2. How has Michael's floor plan been impacted? 3. How has the way his store purchases inventory changed during the pandemic?  4. The impact technology has had on the way Michaels dealership operates  Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast

For this episode of the Used Car Dealer podcast, Zach interviews Jason Reaves who is the President of Wayne Reaves DMS and also a subject matter expert in BHPH. Zach and Jason discuss everything from the mistakes of new BHPH operators to the increased investment in the sub-prime marketplace. On the episode they discuss: - How Jason got into the car business and the fact that his father's BHPH store hired developers in the 1970s to build technology to create more efficiencies. - What Jason has observed from his lens when it comes to BHPH sales during the pandemic- How has technology (ex - software) evolved the way BHPH dealers operate their dealerships? - What are the most common mistakes that a new BHPH operator makes? - BHPH is becoming more and more compliance-driven, whether it’s battling with the Consumer Financial Protection Bureau (CFPB) or litigation on a local level, what are some of the best practices from a compliance standpoint Jason recommends for BHPH dealers- Jason's thoughts on new models like subscription and online dealers and whether they are trickling down to BHPH- More funds and sophisticated investors have got into the BHPH space, what are your thoughts on the increased investment (over the last 5 years) into the subprime marketplace; what’s that mean for smaller BHPH operators?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast

Zach Klempf interviews Bob Lanham Head of Automotive Retail at Facebook on how used car dealerships can leverage Facebook Marketplace, Facebook Ads, and Facebook Messenger in 2020 and beyond. Topics for the podcast include: 1) What Bob has observed from his lens at FB when it comes to used car sales during the pandemic2) The latest for auto dealers in terms of Facebook offerings3) The importance of being responsive on Facebook Marketplace and how that contributes to best in class customer experience4) Most used car dealers are familiar with Facebook when it comes to FB Marketplace but they aren’t as familiar with FB Ads, Bob discusses ways successful dealerships are leveraging FB ads and what sort of campaigns are they running 5) Bob's thoughts about new models like subscription and the way Tesla sells EV vehicles online 6) A look ahead at 2021 and what Facebook has coming down the pipeline 7) What is the Facebook Auto Marketing Collective Group and why should dealers join it (Join here - https://www.facebook.com/groups/automarketingcollective)8) Bob's advice for dealers when it comes to their online presence across Facebook, FB Marketplace, Instagram, and social media as a wholeRead the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-bob-lanham-of-facebook-on-how-dealers-can-better-leverage-facebook-marketplace-and-adsListen to their other podcast episodes: https://www.sellyautomotive.com/podcast

Episode Overview: In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the managing director at 700 Credit Ken Hill. They have a timely discussion on topics ranging from digital retail to prequalification. They discuss on the episode: - Observations from Ken on the impact of the COVID-19 pandemic on retail auto dealers as it relates to credit - How has credit and compliance adapted for automotive digital retail and what role does pre-qualify play in that? - Compliance mistakes that used car dealers make that could get them into legal trouble- A checklist of compliance tools and credit tools from pre-screen to income verification, what Ken suggests every used car dealer needs - A peek ahead at 2021 and what 700 has coming down the pipelineRead the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-ken-hill-the-managing-director-at-700-creditListen to their other podcast episodes:https://www.sellyautomotive.com/podcast

In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the executive editor at KBB/Autotrader Brian Moody. They have a timely discussion on topics ranging from digital retail to consumer trends during the pandemic.They discuss on the episode:- Observations from Brian on the impact of the COVID-19 pandemic on retail auto dealers as well as the impact on the Autotrader and KBB marketplace- How are consumers shopping differently during the pandemic?- The new monthly best deals list for car shoppers and other resources KBB/Autotrader provides consumers- How does Autotrader differentiate itself versus other marketplaces? What has your team done on the SEO front?- What’s your opinion on EV vehicles and the rise in the popularity of Tesla? What about the Hummer EV?- Give me a peek ahead at 2021 and what guys have coming down the pipeline?Read the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-brian-moody-executive-editor-at-kbb-autotraderListen to our other podcast episodes:https://www.sellyautomotive.com/podcast