Used Car Dealer Podcast

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bob Lanham, SVP of OEM & Marketing at CarNow. They discuss Bob's second time on the podcast and move to CarNow, the strategic deployment of CarNow's recent $40M funding from Runway Growth Capital, and CarNow's unique position in the digital retailing landscape. They also discuss misconceptions about digital car buying, the future of the auto sales, CarNow's innovative technology, and their use of AI to enhance customer and dealer experiences. Some of the questions asked include:Q) Why did you choose CarNow after leaving Meta?Q) What will you do with the $40M funding from Runway?Q) How is CarNow different from other digital retailing companies?Q) What are the biggest misconceptions about digital retail from dealers and consumers? Q) How will car buying change, and what will CarNow's role be?Q) How does CarNow's technology improve the car buying experience?Q) Can you explain CarNow's partnership strategy and its benefits for dealers?Q) What steps is CarNow taking to stay leading in technology and market trends?Q) What new features or updates can we expect from CarNow in 2024?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcastTranscribe of this podcast - https://blog.sellyautomotive.com/blog/carnow-bob-lanham-2024

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Trudeau, EVP of Business Development at Montway Auto Transport. They'll cover the impact of digital retail on auto transport, the benefits of Montway's M.A.P system for dealerships, how Montway is shaping the future of automotive logistics, and much more!Some of the questions asked on the podcast include:Q) How did you start in the automotive industry?Q) What role does Montway Auto Transport play for dealers?Q) What dealership logistics trends have you noticed?Q) Can you explain Montway's M.A.P system?Q) What are the standout features of the M.A.P. update?Q) How does Montway guarantee safe and reliable vehicle transport?Q) What does the future hold for automotive logistics and Montway's role?Q) How is digital retail, with more consumers buying cars online, impacting the transportation and logistics landscape?Q) What lessons has Montway learned from its growth to a leading transport company?Q) Do you have a memorable story of Montway helping a dealer in need?Q) What's next for Montway in 2024?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Transcribe of this podcast - https://blog.sellyautomotive.com/blog/montway-auto-2024Learn More about Montway - www.montway.com 

In this episode of the Used Car Dealer Podcast, Zach interviews Kanchana Sundaram, Senior Director of Product and Innovation at  Experian. They discuss how Experian's tech, especially Fraud Protect, is revolutionizing the fight against fraud in the auto industry, the future of auto industry fraud prevention, and Experian's role in safeguarding dealerships and customers.Some of the questions asked on the podcast include:Q) How did you start your career in the automotive industry?Q) How has online car buying increased fraud risks for dealers, and what are the current trends?Q) What are the key features of Experian's Fraud Protect and its market uniqueness?Q) How does Fraud Protect use AI for fraud detection, and what alerts do dealers get?Q) With fraud losses rising, what fraud types are common in the auto industry, and how does Fraud Protect combat them?Q) How does Fraud Protect balance fraud prevention with a smooth customer experience?Q) What privacy and security measures does Fraud Protect have for customer data?Q) How does Fraud Protect adjust to online vs. in-person sales challenges?Q) How do dealers without Fraud Protect fight fraud?Q) Can you share a success story where Fraud Protect significantly cut fraud losses?Q) What future fraud trends and Fraud Protect enhancements are expected?Q) How does Experian's service suite enhance Fraud Protect's fraud prevention and data management?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Transcribe of this podcast - https://blog.sellyautomotive.com/blog/kanchana-experian

From addiction and prison to a successful multi-rooftop dealership owner, Luke Lunkenheimer's journey is inspiring. He discusses overcoming stigma, unique dealership strategies, training impact on sales, and ethical practices. The podcast also explores his family's influence, online marketing changes, inventory management challenges, and key lessons from prison. Luke's story of resilience and entrepreneurial spirit is a must-listen for anyone in the car business.

In this episode of the Used Car Dealer Podcast, Zach interviews Jeremy Robb, Senior Director of Economic and Industry Insights at Cox Automotive. They delve into the dynamic shifts in the automotive market, focusing on the trends and challenges of 2023, the evolving landscape of used vehicle values, the critical role of data in decision-making within the industry, and 2024 predictions. Some of the questions asked include:Q) What sparked your interest in the automotive industry and led to your career there?Q) Reflecting on 2023, what were some unexpected developments in the automotive market?Q) Could you discuss the latest trends in used vehicle values from the Manheim Market Insights?Q) What role do you foresee for data in automotive industry decision-making, and how is Cox Automotive aiding dealers in this area?Q) With your experience at Nissan and Cox Automotive, how do you approach forecasting in the dynamic automotive sector?Q) How is the recent economic climate impacting auto loan defaults and repossessions?Q) How is the focus on EV batteries and technology influencing the traditional used car market?Q) What advice would you give to used car dealers for optimizing inventory and managing customer price expectations?Q) Based on current trends, what are your predictions for the used car market in 2024?Q) What advice would you offer to dealers to navigate the current economic and industry challenges in 2024?Q) Looking ahead, what are some key developments at Cox Automotive that dealers should be excited about in 2024?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Transcribe of this podcast - https://blog.sellyautomotive.com/blog/jeremy-robb-2024

The podcast delves into the evolution of automotive retail, the impact of EV technology on car dealers, and the challenges faced in raising venture capital for tech startups. They also discuss the unique approach to identifying business opportunities, the comparison between car dealers and home service providers, and the speaker's experience as an early adopter of EVs and Tesla's direct-to-consumer sales strategy.

In this episode of the Used Car Dealer Podcast, Zach is joined by Amir Hever, CEO and Co-founder of UVeye . They discuss the story behind UVeye's cutting-edge automatic vehicle inspection technology, explore how AI is shaping customer experience, and the pivotal role of innovation in redefining transparency and trust in dealerships. Some of the questions asked include:Q) Can you briefly describe UVeye and the reasons behind its founding?Q) How has UVeye's product changed since its inception in 2016?Q) How do dealers and OEMs react differently to your product?Q) How can AI and data increase transparency and rebuild trust in dealerships?Q) Why is the customer experience declining and how can AI improve it and workplace efficiency?Q) Why do some still use the "Penny Check," and what modern tools can dealers adopt for improvement? (Can you also explain what "Penny Check" means?)Q) What makes UVeye's use of AI unique in the auto industry?Q) Which upcoming trends in the automotive industry, like Autonomous Tech or EVs, excite you the most?Q) Can you share any upcoming developments from UVeye for 2023 and early 2024?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Transcribe of this podcast - Interview with Amir Hever, CEO of UVeye: Pioneering MRI for Vehicles (sellyautomotive.com)

In this episode of the Used Car Dealer Podcast, Zach interviews Jim Maguire, Experian's senior director of product marketing for automotive. They discuss dealership fraud, ways to prevent it at your store, and Experian’s latest report on fraud in the industry. Some of the questions asked include:Q) What's your industry background and why did you join Experian?  Q) What was your first car?Q) What are the most common automotive fraud types professionals should be aware of?Q) What challenges do dealers and lenders face regarding auto industry fraud?Q) Why are dealers and lenders more vulnerable to fraud with the growth of digital retail?Q) How can dealers and lenders prevent identity theft?Q) Can you tell us about the 2023 U.S. Identity and Fraud Report by Experian, and key findings?Q) What has been the biggest surprise for you in 2023 at Experian?Q) Which automotive futures excite you the most?Q) For a small to midsize used car dealer, how should they protect their business from fraud?Q) What can we expect from Experian and yourself for the rest of 2023?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcastTranscribe of this podcast - https://blog.sellyautomotive.com/blog/jimmaguire2023Experian's 2023 Fraud Report - https://www.experian.com/blogs/insights/2023/07/experian-2023-identity-and-fraud-report

In this episode, Zach interviews Kieran O'Brien, the Founder, and CEO of ShopGenie. Zach delves into Kieran’s entrepreneurial journey, which includes selling his first company at just 21 years old. They discuss post-pandemic challenges, issues within the auto repair industry, feedback from ShopGenie's stealth stage (an auto repair platform set to publicly launch June 15th), potential impacts of BEVs, and the implications of right-to-repair legislation, among other relevant topics.Some of the questions asked include:Q) Can you briefly describe your journey as a young entrepreneur, and is it true you sold your first company at 21?Q) How did you enter the auto repair market and what issues did you notice there?Q) What are the top opportunities for auto repair shops after the pandemic?Q) Can you explain the concept of "stealth" in startups and the idea behind ShopGenie's inception?Q) Can you share some of the responses and progress you've seen during your stealth phase?Q) What key problems in the auto repair sector does your solution address?Q) Can you share some lessons from your past startup success that you've applied to ShopGenie?Q) What are your views on Battery Electric Vehicles (BEVs) in the auto repair sector and their potential impact?Q) How do you envision the future of the auto repair industry, especially considering new legislation like the right-to-repair bill?Q) Can you provide a sneak peek into what ShopGenie plans for the rest of 2023?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast Transcribe of this podcast - https://blog.sellyautomotive.com/blog/kieran2023

In this episode of the Used Car Dealer Podcast, Zach is joined by Jeff Martin, CEO of NIADA, for a preview of the upcoming NIADA Convention 2023, they touch on key topics like regulatory compliance, overcoming used industry challenges, building stronger dealerships, and networking with federal agencies.Some of the questions asked include:Q) Why should someone think about attending the NIADA Convention this year?Q) Who should be brought from the dealership to this event? General manager, finance manager, who else should attend?Q) How long have you been involved with NIADA and attending their conventions?Q) What is different about this year's expo for dealers?Q) What can dealers expect to gain from the convention and Expo that will help them create a near immediate positive impact at their dealership?Q) Could you tell us a little more about what else attendees can expect from NIADA and the Expo Hall?Q) What excites you about the outlook for the used car marketplace this year?Q) What are some other events in 2023 that NIADA puts on?Q) If a dealer is listening and they're not yet a member of the NIADA, why should they join?Q) How do they sign up for their pass to go to NIADA?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcastTranscribe of this podcast - https://blog.sellyautomotive.com/blog/jeffm/may2023