Humanize IT

Connor Swalm with Phin Security joins us again to talk about defining company culture in today's IT world. While Conner and Adam run their companies differently they do agree on how to define company culture and different ways of taking an intentional approach to leadership.

Conner Swalm with Phin Security brings his expertise to discuss how competing incentives are affecting the vendor community. In this episode Adam and Conner discuss how to identify what incentive your partner has to be successful, we don't want to create conflicts with tools and relationships. However we can often unknowingly create a conflict by not being intentional in our relationships.

MSPs and IT Consultants tend to over-standardize in order to achieve efficiency. The main issue is that your clients often require unique solutions and are willing to pay for that experience. In this episode, we talk through how you can have a standard approach to clients that also is adaptable to their needs which will make both of you more money during the relationship.

How do you know your processes are ready? How do you prepare for the unpredictable? This is the world of table top exercises, to help your team identify where there are gaps in coverage as well as ensuring events run smoothly. In this episode Skip and Adam talk through table top exercises, a few tips on running them as well as lessons learned from table tops in the past.

Explore tailored technology solutions for different industries, proactive approach in implementing solutions, navigating compliance and industry-specific tools, and engaging with clients to drive growth and prosperity in IT support.

How do you deal with new prospects? Do you accept anyone or do you find the best fit for both you and the client? In this episode, Skip and Adam talk through how to define great relationships and what it means to properly communicate your client fit.

The Ides of March used to be a time of celebration and new year celebration. However thanks to a certain playwright we now see it as a time of bad omens. The question is, "Is March a time of celebration for your team or is it a reminder of how much you haven't gotten done?" In this episode Skip and Adam talk through how preparation and execution can turn the Ides into a time of celebration.

2024 outlook for MSPs, personalized security solutions, inventory management, role of CSO in business continuity planning, changing HIPAA regulations, cybersecurity standards, navigating compliance and cybersecurity standards for MSPs

Interruptions are a way of life in engineering. However you also need to manage your time and projects. So how do you keep on track while managing triage? It is not an easy answer that is for sure! In this episode, Skip and Adam talk through the tips and tricks on how they have dealt with balance in their engineering lives.

Many leaders think accountability is all about having a stick to keep employees in line. However, accountability is more about measuring perceived value. Different people hold you accountable in different ways and if you are not aware of how they are measuring you, then you can work yourself to the bone without any appreciation.In this episode, Skip and Adam talk through what accountability actually means and how to use it to generate revenue and increase perceived value. As an added bonus your employees will become more loyal and customers will be much stickier!