

Humanize IT
Adam Walter
MSPs will bridge the gap between business and technology with Humanize IT — a fun, educational podcast that will keep your MSP relevant, maximize your value and help your clients see you as a trusted partner. In each episode, hosts Adam Walter, Skip Ziegler and other industry experts will show MSPs how to excel with a new, more conversation-based approach to technology!
Episodes
Mentioned books

Dec 23, 2025 • 27min
From Department of NO to Business Enabler
In this conversation, Jared Casner discusses the shifting role of security within organizations, emphasizing the need for security to evolve from a restrictive 'Department of NO' to a facilitator that enables business operations securely, particularly in the context of AI tools.

Dec 15, 2025 • 27min
What AI and Tron have in Common
SummaryIn this conversation, Adam Walter and Skip Ziegler discuss the integration of AI with various data sources through the concept of Master Control Programs (MCPs). They explore the importance of context in AI interactions, the role of abstraction layers in technology, and how these concepts can enhance user experience and data management. The discussion also touches on the challenges of managing multiple accounts and the evolution of technology, using the movie Tron as a metaphor for understanding complex systems.

Nov 24, 2025 • 25min
AI Disruption
Uma Subramanian, a leadership coach and founder of Limitless Leaders with extensive experience at Microsoft, shares her insights on navigating the AI disruption in tech. She introduces her 'Human Framework,' highlighting the importance of holistic thinking and emotional intelligence for thriving alongside AI. The discussion emphasizes adopting an experimentation mindset and a clear organizational vision to integrate AI effectively. Uma encourages viewing AI as an amplifier for leadership rather than a threat, stressing the critical need for leadership training in this evolving landscape.

Nov 17, 2025 • 25min
Tech to manager: The Transition
This conversation delves into the multifaceted nature of leadership, exploring essential themes such as the challenges leaders face, the importance of effective communication, team building, and personal growth. The speaker shares insights from their experiences, emphasizing that leadership is not a one-size-fits-all approach and that adaptability and empathy are crucial traits for successful leaders.

Nov 10, 2025 • 39min
How to Sell AI
Our last podcast on How to sell AI was so popular we brought in a Sales Guru to give solid advice!In this podcast, Adam Walter and Jennifer Bleam discuss the critical importance of AI adoption for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance their service offerings, engage clients, and stay competitive in a rapidly evolving market. The conversation covers practical steps for MSPs to educate themselves about AI, identify business needs, and implement solutions that can drive significant value for their clients. Jennifer emphasizes the urgency of adopting AI technologies and the potential for MSPs to position themselves as experts in this space.

Nov 3, 2025 • 26min
Holiday Season Warning
In this conversation, Adam Walter discusses the importance of personal touches in business relationships, emphasizing how small gestures, like delivering Christmas donuts, can create lasting memories and foster client loyalty. He highlights that clients may forget technical details but will remember the care and thoughtfulness shown to them.

Oct 21, 2025 • 27min
AI: How to Sell IT
In this episode, Adam Walter and Skip Ziegler discuss the importance of AI in business strategy, particularly for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance client growth, manage risks, and augment employee capabilities. The conversation emphasizes the need for MSPs to become authorities on AI, guiding their clients through the adoption process and demonstrating the practical applications of AI tools. The hosts also highlight the importance of building strong relationships with clients by providing valuable insights and support in navigating the evolving technological landscape.

Oct 6, 2025 • 31min
(Updated) AI: A practical guide on how we use it
(updated version, sorry about the bad update everyone!)AI is evolving rapidly and has significant implications for businesses.The internet revolution parallels the current AI revolution in terms of impact.Businesses need to adopt AI tools to remain competitive.Three core AIs are essential for business success: research assistant, document builder, and advanced IT tools.AI can automate tasks that traditionally required human effort, increasing productivity.Building AI tools can be done quickly and cost-effectively.Embracing AI can lead to innovative business models and opportunities.Skepticism around AI exists due to past technological disappointments.AI can augment staff capabilities, making small teams more powerful.Continuous learning and adaptation are crucial in the AI landscape.

Sep 29, 2025 • 24min
Defining Finish Lines: Why You Are Stuck.
In this conversation, Adam Walter and Skip Ziegler discuss the concept of defining finish lines in both business and personal contexts. They explore the challenges of scope creep, the importance of iterative processes, and the need for continuous improvement. The discussion emphasizes the significance of setting achievable goals, engaging with clients for feedback, and celebrating small wins along the way. The conversation concludes with a call to action for listeners to find their own finish lines and keep moving forward in their personal and professional lives.

Sep 22, 2025 • 24min
Empowering Your Teams
In this engaging conversation, Adam Walter and Coach Hess discuss the importance of leadership, team building, and personal growth. They explore strategies for empowering teams, fostering respect, and creating a culture of continuous improvement. Coach Hess shares insights from his experiences in sports and business, emphasizing the value of knowing team members personally and setting common goals.


