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The Learning Leader Show With Ryan Hawk

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Nov 21, 2022 • 1h 24min

500: AJ Hawk, Keith Hawk, & Pat McAfee - Influential Leaders, Keys To A Great Partnership, Living Life As A Movie, & Celebrating 500 Episodes!

Text Hawk to 66866 to become part of Mindful Monday. Join 10's of thousands of other Learning Leaders to receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Notes: AJ Hawk is the all-time leading tackler in Green Bay Packers history. He won a National Champion at Ohio State University and was voted captain of the Green Bay Packers Super Bowl-winning team (2010-20110 He was inducted into the Ohio State University Hall of Fame in 2019. Currently, he is a co-host on The Pat McAfee Show which airs weekdays on YouTube. (AJ is my younger brother) Keith Hawk spent 30+ years as a sales leader. At one point, more than 1,000 people were in his charge. Keith now regularly speaks around the world on such topics as Leadership, Principled Negotiation, Consultative Selling, and Building Thriving Corporate Cultures. He is the co-author of two popular business books, Get-Real Selling, and Terrific – Five Star Customer Service. (Keith AKA "Pistol" is my dad) Pat McAfee is a future billionaire and the founder/CEO of Pat McAfee Industries. He's the host of "The Pat McAfee Show" which airs weekdays on YouTube from 12:00-3:00. Pat recently agreed to a deal with FanDuel which has them spending more than $140 million to be the title sponsor of his YouTube progrum. Prior to launching his media career, Pat was named the "punter of the decade" from his time booming balls for the Indianapolis Colts. Pat is also a WWE color commentator, professional wrestler (he once wrestled Stone Cold Steve Austin), and analyst on ESPN's College GameDay. In WWE, fans and critics often deem Pat as one of the greatest color commentators of all time for his humorous comments, his energy, and his charisma. “When you grow up you tend to get told that the world is the way it is and your life is just to live your life inside the world. Try not to bash into the walls too much. Try to have a nice family life, have fun, save a little money. That’s a very limited life. Life can be much broader once you discover one simple fact: Everything around you that you call life was made up by people that were no smarter than you. And you can change it, you can influence it… Once you learn that, you’ll never be the same again.” - Steve Jobs quote that Pat has hanging up in his studio. "I view life as a movie." - Pat McAfee Keys to a great marriage: Pistol - "On our wedding bands, we had "C, C, C" engraved. They stand for: Communication Consideration Cuddling Questions from fans of The Learning Leader Show: Haley Erickson – CPA: What an achievement! I glean so much from your work and am thankful you share this material with the world. My question: Who is one of the most impactful people in your life and how have they impacted you? Rob Stevens, Leadership Consultant: This is very personal to me. I’m curious what your dad would say about adding value as more and more people get beyond 60. I see a lot of older people, with a lot of wisdom and experience, either retiring or getting pushed to the side. I’d be interested if he has any ideas on how those of us that are over 60 can continue to make significant contributions. It’s kind of the question that you like to ask about advice for kids just out of college wanting to make a difference only the other end of the spectrum. David Salvador - VP at Gogo Aviation: Congratulations Ryan! "What is the most impactful investment you can make in yourself for your career?” The draft: It's your birthday dinner. None of your family or close friends can make it. You can invite any person in the world and they will be there. Who are your 5? Pistol: Steve Martin, Pete Rose, Paul McCartney, Al Michaels, James Taylor Ryan: The Rock, Dave Chappelle, Dave Matthews, Peyton Manning, Doris Kearns Goodwin, Taylor Swift AJ: Tom Cruise, Amelia Earhart, Sean Casey, Tiger Woods, Tim Dillon
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Nov 14, 2022 • 55min

499: Cody Keenan - Working With The Most Powerful Person In The World, Taking Big Risks, & The Art Of Speechwriting

Text Hawk to 66866 to become part of "Mindful Monday." Receive a carefully curated email from me... Each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Cody Keenan has written with President Barack Obama since 2007, working his way up to chief speechwriter. He’s been named the “Springsteen” of the Obama White House, even though he can’t play an instrument, and Obama calls him “Hemingway." His first book, Grace, became an instant New York Times Bestseller.  Notes: The use of productive paranoia. Cody said, “I was so afraid to fail that I would do anything to succeed.” – We can use fear as fuel… Storytelling – As a speaker, it is our job to help the people in the audience see themselves in the place of the hero in the story. When you’re preparing for your next team meeting or town hall address, think about that and how you tell the stories that you do. Singing at the Eulogy in Charleston - If you want an A+ performance, you have to choose to go for it. You can get a B by playing it safe, but you won’t perform with excellence unless you have the courage to go for it. In less than 10 years, Cody went from mailroom intern in Congress to chief speechwriter in the White House. My goal is to "write a speech that sings."  ‘In less than 10 years, I went from mailroom intern in Congress to chief speechwriter in the White House,’ President Obama said he relied “on Cody not just to share my vision, but to help tell America’s story.” “He’s a brilliant writer. He’s relentless.” The first speech Cody wrote was for Senator Ted Kennedy. Right after President Obama’s 2004 Democratic convention speech that put him on the map. You write: “To see someone else speak words I’d written sent electricity right up my spine and out my hair.”
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Nov 7, 2022 • 1h 12min

498: Ted Rath - "Do Your Habits Today Align With Your Goals Of Tomorrow?" (VP of Player Performance For The Philadelphia Eagles)

Text Hawk to 66866 to become part of "Mindful Monday." Receive a carefully curated email each Monday morning to help you start your week off right. Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12  https://twitter.com/RyanHawk12 Ted Rath the VP of Player Performance for the Philadelphia Eagles. Prior to coming to Philadelphia, Ted spent three seasons (2017-19) with the Los Angeles Rams as the head strength and conditioning coach. In 2017, Ted was named the Strength Coach of the Year by the Professional Football Strength and Conditioning Coaches Association, an award voted on by the league's strength and conditioning coaches. Los Angeles finished as the healthiest team in the NFL based on adjusted games lost due to injury. *At the time of this recording, the Philadelphia Eagles are currently the only undefeated team in the NFL. Notes: Do your habits today align with your goals of tomorrow? What is your daily process? If you set big goals, what actions are you taking to get closer to achieving them each day? The greatest players LOVED being coached. They demand it and are seeking it. Do you? Are you seeking out a coach? Are you asking for it? What processes do you have in place to get feedback, learn, and get better? How to Lead Others: Most of us want 3 things To feel APPRECIATED in their environment. To feel PROTECTED by those in charge of them. To feel that they are a part of something BIGGER than themselves. Do this through connecting. To connect, you must have trust. To build trust, you must be vulnerable. Once you allow yourself to be vulnerable, you can earn trust. Be an active listener. Listen to connect instead of listening to reply. The greatness of quarterback, Jalen Hurts: Sets high standards for himself: The standard is the standard Loves being coached Constantly works on his craft Stoic: He's calm, consistent, and poised. Ted was part of the decision-making team when deciding the next head coach for The Eagles: Nick Sirianni's five core values: connecting, competition, accountability, intelligence, and fundamentals – connecting is always first. Getting Fired: "It was my 7th year with the team. We had gone to the playoffs the prior year 2014 in Jim Caldwell’s first year. In 2015 we started out rough at 1-7 through the first half of the season. We played in London that year, and before leaving for the airport we fired our OC, OL, and asst OL coach. Through the staff shuffle, I ended up helping coach Special Teams during the second half of the season. Our Equipment Manager told me during practice on the first day in London as they were setting up my headset. We ended up finishing strong and going 7-1 in the second half of the season (our only loss was the Thursday night hail mary that Aaron Rodgers completed to Richard Rodgers). After we came back home from London we fired our team President and GM. At the end of the year, the new GM told me he had to let me go to make it look like they were making significant changes in the media." "The climb is about one step at a time." The obstacle is the way: Discipline and perception let you clearly see the advantage and the proper course of action in every situation, without the pestilence of panic or fear. Control your emotions and keep an even keel. How you react to every situation is YOUR CHOICE. Find the opportunity in the obstacle. Self-Discipline must be combined with logic while working through obstacles. Be honest with your self-assessment. Failure is part of all successful team and individual journeys: You don't need to fear it, you just have to refuse to let it beat you We either WIN or LEARN Fail Forward Trials in life will not define you... How you respond to them will. Persistence helps you get what you want, but CONSISTENCY helps you keep what you have earned. Consistency creates trust.  
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Oct 30, 2022 • 1h 9min

497: Julian Treasure - How To Speak So That People Will Want To Listen

Text Hawk to 66866 to become part of Mindful Monday. Receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Julian Treasure is a sound and communication expert. His TED Talk, “How to speak so that people want to listen” is in the top 10 TED talks of all time and collectively, his 5 TED talks have been listened to more than 100 million times! He is also the best-selling author of How to be Heard and Sound Business. Notes: "I was taught this exercise many years ago by a wise old friend named Charlie. I was bemoaning someone being in my way and Charlie put his hand on my arm. “You know, resentment is like drinking poison and expecting the other person to die,” he said. When we’re unconsciously in the habit of judging and blaming others, it can have a huge impact on our well-being." You can’t judge and love at the same time. Being judgemental is the opposite of being curious. "Being judgemental comes from ego and from darkness in the soul." Julian's values: Write them down. Be clear. They help you make decisions... Faith - A decision that all will be well Love - Wish people well Acceptance - Go with the flow Gratitude - Be focused on the half-full bit of the glass There are 4 foundations that we can stand on if we want our speech to be powerful and make change in the world HAIL - To greet or acclaim enthusiastically H - Honesty - Be clear and straight A - Authenticity - Be yourself I - Integrity - Do what you say. Be your word. L - Love - Wish them well. “If you’re really wishing someone well, it’s hard to judge them at the same time.” 7 deadly sins of speaking Gossip Judging Negativity Complaining Excuses Exaggeration Dogmatism Listening is a skill. Hearing is a capability. Listening is making meaning from sound. You can practice it and master it. As leaders, we need to continue working on this skill to ensure the people we’re leading know they are heard and seen. We all can picture that bad boss that looked at their phone while we talked to them. Let's not be that person. Listening is making meaning from sound...
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Oct 23, 2022 • 50min

496: Donald Miller - Be The Hero, Add Value To Others, & Don't Trust Fate To Write Your Story (LIVE! In Nashville)

Text Hawk to 66866 to become part of "Mindful Monday" -- Join 10's of thousands of other Learning Leaders who start their week with a curiosity-inducing email. Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Donald Miller is the Founder/CEO of Storybrand, a marketing company. He is also the Founder/CEO of Business Made Simple, an online platform that teaches business professionals everything they need to know to grow a business and enhance their personal value on the open market. He is the author of several books including the bestseller "Building a StoryBrand." We recorded this podcast in front of a live audience at my 2022 Growth Summit in Nashville, TN. “I don’t think any of us should trust fate to write the story of our lives. Fate is a terrible writer.” – It’s on us to take ownership of our lives and write our own stories. The 4 Roles We Play In Life: The Victim - The character who feels they have no way out The Villian - The character who makes others small The Hero - They accept their own agency. They know what they want. They face their challenges and transform. The Guide - The character who helps the hero How do most value-driven people see themselves? They see themselves as an Economic Product on the Open Market -- (be a good investment to attract further investment) “They are obsessed with getting people a strong return on the investment made in them. People who are obsessed with being a good investment attract further investment and get to enjoy more personal economic value. When you offer greater economic value within the economic ecosystem, you are paid more, given more responsibility and promotions, and are sought after by customers looking for value. In business, your boss may really like you, but in large part, they see you as an economic investment. There is nothing wrong with that. So how do we become ridiculously successful? By making other people absurdly successful.” They are relentlessly optimistic - Staying optimistic, you dramatically increase the chances that at some point you will succeed. The more optimistic you are, the more willing you will be willing to try. Successful people fail all the time. The difference is their willingness to keep trying. They know the right way to engage in conflict - Conflict-avoidant people are rarely chosen to lead. All human progress happens by passing through conflict. They have a bias towards action - “There is one thing every successful person has in common: They have a bias towards action.” They don’t let ideas die on the vine. They take action to make those ideas happen. " Fear is a manipulative emotion that can trick us into living a boring life."  
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Oct 16, 2022 • 54min

495: Julia Boorstin - Interviewing Powerful CEOs, Building Confidence, & Becoming A Talent Magnet (When Women Lead)

Text Hawk to 66866 to become part of "Mindful Monday." Full show notes at www.LearningLeader.com Twitter/IG  @RyanHawk12  https://twitter.com/RyanHawk12 Julia Boorstin is CNBC’s Senior Media & Tech Correspondent. She covers media with a special focus on the intersection of media and technology. In 2013, Julia created and launched the CNBC Disruptor 50, an annual list she oversees, highlighting the private companies transforming the economy and challenging companies in established industries. She’s the author of a new book called, “When Women Lead - What they achieve, why they succeed, how we can learn from them." Julia’s parents inspired her to pursue hard things and instilled in her a love of asking questions. As parents, we should do the same. Asking questions is a sign of respect and that you care. We should ask more questions than we answer both at work and at home. Approach people with curiosity. It’s how we show that we care. Julia found a unique way to add value to her employer: Creating the Disruptor 50 list. It’s important for us to find unique ways to add value to our company and do work that inspires us at the same time. It’s evident that Julia loves it and because of that, both CNBC and Julia win. She has taken an entrepreneurial approach to her career at CNBC and has come up with and championed many ideas that have been impactful and built her career. She shares how you can do that too… Julia shares her preparation process for interviewing a powerful leader like Sheryl Sandberg or Bob Iger. "I didn't have a background in business. I had to over-prepare." How to become a talent magnet and attract effective leaders to want to work for you... She shares the biggest takeaway that you learned from interviewing thousands of CEOs and executives including Katrina Lake, Gwyneth Paltrow, Whitney Wolfe Herd, Jennifer Hyman, and more. Advice Julia got from her dad: "The road is always better than the inn." Enjoy the process. "The best way out is always through." Don't look for shortcuts. "I can't go on, I can't go on, I'll go on." Be persistent. How to build confidence? Get the reps... Do it a lot. Confidence is built through action. Commonalities of excellent leader: Humility Focus High adaptability quotient Communal leadership Empathy "Make your own characteristics a superpower." Life/Career advice: Be willing to fail It's a volume game Be prepared for brainstorming meetings. Have a portfolio of ideas. Julia's book writing process: She interviewed 120 leaders What can men do to be supportive? "Men need to understand the statistics. Diversity = more value." Be a talent magnet. Be honest about what you don't know.
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Oct 9, 2022 • 34min

494: Mayor Eric Adams - Authenticity, Honesty, & Changing From Within... A Conversation With The Mayor Of New York City

Text Hawk to 66866 to become part of "Mindful Monday." Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12  https://twitter.com/RyanHawk12 Mayor Eric Adams has served the people of New York City as an NYPD officer, State Senator, Brooklyn Borough President, and now as the 110th Mayor of the City of New York. Notes: When Eric was 15, he was beaten by a police officer. “Instead of saying woe is me, I said why not me?” He became a police officer... Mentor, Reverend, and Civil Rights Leader, Herbert Daughtry, encouraged him to change the system from within. If you have a problem with a system, try to change it from within. Instead of complaining about it, do something about it. Take action. A mindset shift: “There is something I’m supposed to learn from this.” – Shifting our minds from blaming and complaining to asking ourselves, “What can I learn from this?” Mayor Adams became President of a Black officers association before founding his own group, 100 Blacks in Law Enforcement Who Care. The New York Times has called Mayor Adams, “The mayor who never sleeps.” - He's known to be up early working and go out late at night… Including going to clubs like Zero Bond (a private club) and not being afraid to take pictures with fellow New Yorkers while holding a vodka/soda in hand… Being perfectly imperfect. Authenticity, being genuine. Mayor Adams goes out to clubs and drinks with his fellow New Yorkers. He doesn’t hide it. So many politicians put up a facade. An image that isn’t real. Part of his appeal is that he’s real, he’s human… We all want that. Cleaning up his diet – After 9/11, he relied on comfort food (quarter pounder or a bucket of KFC). One day in 2016, he woke up blind in his left eye and suffered nerve damage in his feed, which could have led to amputation. His diabetes was killing him. He switched to a plant-based diet and lost 35 pounds. (and wrote a book about it) “I would rather be a person that is authentic and make mistakes than robotic and be a fake,” Adams says, sitting on the couch in his office. “Folks are tired of just these terrible fake leaders. They’re always trying to live up to someone. Always." What does Mayor Adams think about those who use the phrase, "Defund the Police?" "They don't get it." "After protests, you must do something to protect. You cannot simply protest, you have to protect." “All I can say, have your haters become your waiters when you sit down at the table of success."  
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Oct 2, 2022 • 1h 5min

493: Patrick Lencioni - Becoming More Humble, Leading With Curiosity, & Understanding Your Working Genius

Text Hawk to 66866 to become part of Mindful Monday. Join 10's of thousands of learning leaders from all over the world better understand how you can become a more effective leader. Text Hawk to 66866 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 My guest: Patrick Lencioni has written 14 books on business management, particularly in relation to team management. He is best known as the author of The Five Dysfunctions of a Team, a popular business fable that explores work team dynamics and offers solutions to help teams perform better. He's also written The Ideal Team Player, The Advantage, The Motive, and his latest book is called The Six Types of Working Genius.  Notes: Pat loves The Pat McAfee Show because of their candor, humor, and authenticity.  "Humility is a virtue. You can practice it." "Seek first to understand prior to trying to be understood." Be curious. "If we don't understand them, we judge them." The opposite of judgment is curiosity. When you're humble, there is no sense of entitlement. Good teammates? "They take ownership of their mistakes and work to correct them." Must take ownership of it to improve. The Ideal Team Player -- Humble, Hungry, Smart. The Five Dysfunctions Of A Team: Absence of trust - unwilling to be vulnerable within the group Fear of conflict - seeking artificial harmony over constructive passionate debate Lack of commitment - feigning buy-in for group decisions creates ambiguity throughout the organization Avoidance of accountability - ducking the responsibility to call peers on counterproductive behavior which sets low standards Inattention to results - focusing on personal success, status, and ego before team success The Six Types of Working Genius: Wonder – People with this genius can’t help but question whether things could be better in the world around them. They are troubled whenever they see unmet potential, and they are constantly curious and on the lookout for the need to change something. Invention – This type of genius is all about creativity. People who have it, love, to generate new ideas and solutions to problems and are even comfortable coming up with something out of nothing. Discernment – People with this type of genius have a natural ability when it comes to evaluating or assessing a given idea or situation and providing guidance. They have good instincts, gut feel, and judgment about the subtleties of making decisions that integrate logic, common sense and human needs. Galvanizing – This type of genius is about bringing energy and movement to an idea or decision. People who have it like to initiate activity by rallying people to act and inspiring them to get involved. Enablement – People with this type of genius are quick to respond to the needs of others by offering their cooperation and assistance with a project, program, or effort. They naturally provide the human assistance that is required in any endeavor, and not on their own terms. Tenacity – This type is about ensuring that a given project, program, or effort is taken to completion and achieves the desired result. People who have this genius push for required standards of excellence and live to see the impact of their work. Pat’s areas of working genius: “I am naturally good at and drawn to what we call Invention and Discernment, I like to come up with new, original ideas, even when it’s not what’s called for.  And I love to use my intuition to evaluate and assess ideas and plans to see what would be best.  My areas of frustration are Tenacity and Enablement, meaning I struggle to push projects through to completion after the initial excitement wears off, and I have a hard time providing assistance to others on their terms. That doesn’t mean I can’t do those things, because all of us have to do things we don’t like or aren’t good at sometimes. But if I’m in a situation where people are relying on me as their primary source of enablement and tenacity, that’s not good for me or for them in the long run.” Pat is a "discriminating ideator." My areas of working genius: Discernment and Tenacity. The assessment says: “You are good at and enjoy using your intuition and instincts to evaluate and assess ideas or plans, and pushing projects and tasks through to completion to ensure that the desired results are achieved.”  "You are what we call a judicious accomplisher."
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Sep 25, 2022 • 40min

492: Scott Galloway - Finding What You're Good At, Handling Criticism, & What It Means To Be A Man

Text Hawk to 66866 to become part of Mindful Monday. Receive a carefully curated email from me each Monday morning to help you start your week off right...  Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Scott Galloway is a professor at New York University’s Stern School of Business, where he teaches brand strategy and digital marketing to second-year MBA students. A serial entrepreneur, he has founded nine firms, including L2, Red Envelope, Prophet, and Section4. In 2012, he was named one of the “World’s 50 Best Business School Professors” by Poets & Quants. He's the author of multiple best-selling books including The Algebra of Happiness, The Four, and Adrift. Notes: Leaders who sustain excellence: Demonstrate excellence in what they do. "People want to follow people who are excellent at their job." They hold people accountable "Excellent leaders are generally kind to others and establish goodwill with many people." "Your job is to find something you’re good at, and after ten thousand hours of practice, get great at it. The emotional and economic rewards that accompany being great at something will make you passionate about whatever “it” is." “I tell my students that nothing wonderful, I’m talking really fantastic, will happen without taking a risk and subjecting yourself to rejection. Serendipity is a function of courage.” "If you don't get criticism it means you aren't saying anything." What does it mean to be a man? “Being a responsible head of household that provides for your family and is a real partner with someone and raising kids and checking that instinctive box — being a good father, being a good husband … raising responsible, civic-minded kids. It's also realizing that if your partner is better at being the head of household and being the provider you get out of the way and support them to do it." "The most dangerous person in the world is a broke and alone male, and we are producing too many of them." Greatness is in the agency of others… When I asked Scott about how he’s built his career, his first thought was about the others who he’s surrounded himself with. Greatness is in the agency of others. Your ability to attract and retain talented people will be the difference between a good career and a great one… We should spread kindness. Have security in yourself and give people compliments they deserve. "The most interesting 5 minutes I've had in a long time" - Anderson Cooper describing Scott Galloway "This guy is a walking applause break" - Bill Maher describing Scott Galloway Scott has sat on the boards of Gateway Computer, Urban Outfitters, Eddie Bauer, The New York Times Company, University of California Berkeley, Panera Bread, and Ledger, a crypto wallet. He hosted the CNN+ host of a business and technology show, No Mercy No Malice.
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Sep 18, 2022 • 1h

491: Matthew Dixon - Overcoming Indecision, Managing Risk, & Taking Control Of The Conversation (The Challenger Sale)

Text Hawk to 66866 to become part of "Mindful Monday." Receive a carefully curated email from me each Monday morning to help you start your week off right...  Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12  https://twitter.com/RyanHawk12 Notes: Matthew Dixon's first book, The Challenger Sale: Taking Control of the Customer Conversation, was a #1 Amazon as well as Wall Street Journal best seller. He is also the co-author of the customer experience bestseller The Effortless Experience: Conquering the New Battleground for Customer Loyalty and the sequel to the Challenger Sale, The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results. His new book is called The Jolt Effect.  The paradox of choice is real – People don’t want more options. They want someone who can confidently advise them on what to do. A challenger ultimately teaches someone something new and adds value to their life. A challenger is not afraid to take control of the conversation and has the confidence to show how what they’re offering will make someone else's life better. Think outside the box whenever possible. Be a bit skeptical. Ask why. Question things… That’s how we grow and learn and potentially find a better way. The Challenger: As a Challenger, you offer a new perspective to your prospect and don’t shy away from conversations about money. You understand what brings them value and leverage that information to deliver an irresistible pitch — and to tactfully pressure them. Remember the three T’s: You teach them something valuable, tailor the sales pitch, and take control over the conversation. The Hard Worker: The Hard Worker strives to get better in their role but doesn’t necessarily focus on the customer’s value drivers. The Lone Wolf: The Lone Wolf is a high performer but not necessarily a team player. Confident in their selling skills, they exceed quotas but are difficult to deal with interpersonal. The Relationship Builder: When you think of a salesperson, you’re thinking of the Relationship Builder. These sales reps get in contact with a gatekeeper at their target company and slowly try to create an internal advocate. The Problem Solver: The Problem Solver is adept at finding solutions for issues in both the team and the prospect’s business. They drive results by eagerly solving problems and keeping all stakeholders in the loop. The JOLT EFFECT Judging the level of customer indecision. Indecision is driven by a specific human, psychological factors that pop up in specific ways within purchases. The best sellers use these drivers as a way to qualify and forecast based on the buyer’s ability to decide. Offering a personal recommendation. Indecisive buyers—feeling overwhelmed by choices—struggle to make tradeoffs as decisions progress. The best sellers use specific techniques to guide buyers toward the best options. Limiting purchase exploration. Indecisive buyers easily fall prey to analysis paralysis. High performers who limit the exploration effectively close off “rat holes” customers' heads down which can eat up time and introduce delays in the purchase process. Taking risk off the table. Hesitant buyers are gripped by uncertainty about promises made during the sales process. JOLT sellers employ creative methods for reducing perceived risk, and building momentum toward decisions. Advice: Challenge yourself - push your comfort zone Think outside the box wherever possible Question things Have empathy Teach others

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