FreightWaves NOW

Mary O’Connell - Check Call Community Host - FreightWaves - St. Louis, MO Freight brokers and a down market. What are some common strategies people are using to stay ahead of the game and try to remain competitive in a down market? What kind of tech improvements, upgrades, etc, can help with getting more data to make more informed decisions? Everyone is stressing the importance of relationships. Why? What is the major advantage there? Flexibility and being able to go with the flow on the spot. Why is that important now more than ever? Learn more about your ad choices. Visit megaphone.fm/adchoices

Donny Gilbert - Director of Customer Solutions - FreightWaves Thomas Wasson - Enterprise Fleet Expert - FreightWaves Learn more about your ad choices. Visit megaphone.fm/adchoices

Evan Shelley - Co-Founder and CEO - truckparkingclub.com - Miami, FL What is truckparkingclub.com and how does it work? Is there an area of the country that is seeing more and more of these incidents where there isn’t any truck parking and drivers need to get creative? How much of an effort do federal and state governments need to make truck parking less of a problem in the country? Learn more about your ad choices. Visit megaphone.fm/adchoices

Donny Gilbert - Director of Customer Solutions - FreightWaves Thomas Wasson - Enterprise Fleet Expert - FreightWaves Learn more about your ad choices. Visit megaphone.fm/adchoices

Alan Adler - Midwest Bureau Chief - FreightWaves - Nunica, MI How high is the backlog now? What are the worries moving forward? How will all of this work out with January coming and states like California not allowing new trucks to be registered unless they are Zero Emission Vehicles? Will the deterrent to getting new trucks be the $25K added for emissions regulations? How is this going to affect the used truck market? Learn more about your ad choices. Visit megaphone.fm/adchoices

Thomas Wasson - Enterprise Fleet Expert - FreightWaves Tanner DeHart - Customer Success Manager - FreightWaves Learn more about your ad choices. Visit megaphone.fm/adchoices

Sal Mercogliano - Associate Professor of History - Campbell University - Buies Creek, NC Peter Sand - Chief Analyst - Xeneta - Copenhagen, Denmark Bill Priestley - Producer - FreightWaves NOW Learn more about your ad choices. Visit megaphone.fm/adchoices

Eric Kulisch - Air Cargo Editor - FreightWaves - Vancouver, WA FedEx pilots make deal to avoid strike Less FedEx flights means lower Q4 earnings British Airways now flying into Northern KY/Cincinnati Learn more about your ad choices. Visit megaphone.fm/adchoices

Thomas Wasson - Enterprise Fleet Expert - FreightWaves Tanner DeHart - Customer Success Manager - FreightWaves Learn more about your ad choices. Visit megaphone.fm/adchoices

Mary O’Connell - Running on Ice Community - FreightWaves - St. Louis, MO Considering cost and risk management, why is it best to eliminate the need for expedited shipping unless it’s really worth the shipper’s while? Major costs Extra risks More human touches needed (tracking/tracing & booking/following) Now that the sales market has cooled off and it’s a little harder to prospect what is your go to method for selling. Do you have a secret sauce? How do you highlight unique selling points and demonstrate added value to potential clients? What are some of your most successful sales tips when it comes to working with a  temperature controlled customer? What about relationship building? How do you maintain relationships after a customer has been landed? Customer retention, the real money maker, how do you ensure customer satisfaction and retention, and what steps do you take to address any issues or concerns that may arise during the sales process or ongoing service delivery? What are some of the most common challenges or obstacles have you faced in managing operations, sales, and expedited services? What about the ones that make for a funny story? Learn more about your ad choices. Visit megaphone.fm/adchoices