The Better Leadership Team Show

On this episode of the Better Leadership Team Show, I sit down with the dynamic duo Adele Gambardella and Chip Massey. They are two accomplished professionals with diverse backgrounds and a shared mission. Adele, recognized as a prominent figure in the PR world, brings over 20 years of expertise, serving as a spokesperson for Fortune 100 companies and teaching at prestigious universities. Chip, a former FBI Special Agent, offers a wealth of experience in high-stakes criminal cases and negotiation techniques. Together, as co-founders of The Convincing Company, they bridge the worlds of PR and Crisis Negotiation, providing global consulting and training services to a wide range of clients, from tech startups to Fortune 500 giants.Don’t miss out on practical tips and strategies to become a master convincer in both personal and professional settings. For more information, visit https://www.trainingsogood.com https://convincingcompany.comhttps://www.linkedin.com/in/chip-massey-23787b106/https://www.linkedin.com/in/adelecehrs/ Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I share my insights on facilitating an effective annual planning retreat. I'll guide you through the essential steps to align your leadership team on key priorities, foster deep collaboration, and set the strategic direction for the upcoming year. We’ll discuss common pitfalls to avoid, necessary pre-work, and how to craft a comprehensive agenda that drives results. Whether you’re a CEO or a member of the leadership team, my goal is to equip you with actionable insights to make your next retreat a success. Tune in and transform your planning process into a powerful tool for growth and alignment. Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of The Better Leadership Team Show, I dive into the transformative power of open book management with Rich Armstrong, a Senior Coach at The Great Game of Business, Inc. SRC Holdings Corporation. He has more than 33 years of experience in improving business performance and employee engagement through open-book management (OBM) and employee ownership, with service as a consultant and as an executive at SRC Holdings Corporation, a 40 Year Employee-Owned Company and one of America's top 100 largest majority employee-owned companies. Rich also served as the President of The Great Game of Business for 17 years, where he co-authored the update to The Great Game of Business 20th Anniversary Edition and his new book ‘Get in the Game: Creating Rapid Financial Results and Lasting Cultural Change’ with Steve Baker. This practical, “first-hand” experience has enabled him to successfully apply the practices of OBM and Employee Ownership in both small and large-scale company implementations around the world.In this episode, we discuss the critical role of trust in leadership teams, the true essence of open book management beyond financial transparency, and the impactful history of SRC's turnaround. Learn how financial transparency and education can empower your team, the importance of involving employees in financial forecasting, and the benefits of creating targeted mini games to drive performance. Ultimately, we’ll explore how open book management fosters a culture of mutual trust, respect, and proactive problem-solving, fundamentally developing better leaders and driving business success.www.greatgame.comRich Armstrong LinkedinGet in the Game - BookChange the Game - BookThe Great Game of Business 20th Anniversary Edition - Book Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I sit down with Robyn Hatcher, a communication and leadership professional speaker and owner of the boutique consultancy SpeakEtc. As a former actor & soap opera writer, she once got paid to create drama, now she works with leaders from Fortune 500 companies, human services organizations and  noteworthy brands to help mitigate the drama in their workplace by creating magnetic leaders that people are drawn to and want to follow. We explore the importance of diversity in leadership, how to handle workplace conflict, and the role of effective communication in fostering a healthy work environment. Robyn shares her insights on understanding psychological needs, the impact of different communication styles, and her innovative actor types approach to leadership.Robyn also provides practical advice for leaders on how to be adaptable and authentically align their style with their team's needs. Plus, learn about Robyn's methods for coaching and training leaders to become more self-aware and effective in their roles.https://www.robynhatcher.com/https://www.linkedin.com/in/robynhatcher Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of The Better Leadership Team Show, I dive deep into building a customer-centric culture with Dan Gingiss, an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana. Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and he co-hosted the award-winning Experience This! Podcast. Dan shares invaluable insights on the importance of a customer-centric mindset, the critical role of employee empowerment, and effective strategies for measuring and improving customer experience. We discuss practical steps to foster a culture that prioritizes the customer at every level of the organization and the significant impact it can have on business success. Tune in to learn from Dan’s extensive experience and discover how to create remarkable customer experiences that drive loyalty and growth.https://www.dangingiss.comhttps://www.instagram.com/dgingisshttps://www.linkedin.com/in/dangingisshttps://www.facecbook.com/dangingiss Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I dive deep into the strategies and tools you need to build a successful leadership team. I discuss why it's crucial to proactively structure your leadership team before problems arise. I'll share common pitfalls and the difference between accountability and responsibility and introduce two powerful tools: the Functional Accountability Chart and the 12-Quarter Leadership Team Plan. This episode will provide valuable insights to help you create a high-performing leadership team. Tune in to learn how to set your organization up for success! Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of Mike on the Mic, I explore why many leaders tend to over-invest in low performers and under-invest in high performers despite the latter group having the most potential for growth. Emphasizing the importance of focusing on high performers and I’ll offer 11 actionable steps to better engage and retain these valuable team members. From challenging them and raising the bar to promoting and re-recruiting them, this episode provides a comprehensive approach to maximizing the contributions of high performers in any organization.Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I dive deep into the importance of setting clear expectations within your organization. Learn why unclear expectations often lead to unacceptable results and discover practical strategies to establish measurable and actionable goals. I explore the difference between productivity and performance, the significance of balancing leading and lagging indicators, and the necessity of collaborative goal setting. Additionally, I discuss the role of core values in defining cultural fit and the use of job scorecards to ensure everyone in your team is aligned with the company's success. Tune in to understand how to set expectations that drive both individual and organizational performance. Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership team Show, I chat with Jeremy Huish, VP at Corporate Transition Consulting, about the benefits of Employee Stock Ownership Plans (ESOPs). Jeremy shares his journey from tax attorney to ESOP advocate, explaining how ESOPs benefit business owners, companies, and employees.Jeremy Huish started his career as a tax attorney.  After years of being an attorney and consulting, Jeremy realized that the largest transaction his clients will ever do is to sell their business, and the largest tax bill that these clients face is the tax bill on that business sale.  He then fell in love with Employee Stock Ownership Plans, also known as ESOPs, because that transaction benefits the owner, the company, and all the rest of the employees who never had a chance to own a business.  www.corptc.com Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of The Better Leadership Team Show, I dive into the art of creating a destination workplace with the incredible Betsy Allen Manning. Featured on major networks such as Fox, CBS, ABC, NBC, and TEDx, Betsy is an internationally recognized leadership speaker, best-selling author, and company culture expert. As the owner of Destination Workplace, one of Dallas, Texas's premier leadership training companies, Betsy has trained over 15,000 leaders and teams for renowned companies like Toshiba, Aflac, Fidelity, and the US Department of Defense.Betsy specializes in transforming businesses into destination workplaces, helping them predictably attract and retain top talent in today's hyper-competitive job market. With a mission to infuse purpose, accountability, and loyalty back into the workplace, Betsy shares her journey from entertainer to leadership guru, emphasizing the importance of integrity, strong leadership, and a positive company culture.http://destinationworkplace.comhttp://betsyallenmanning.com Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach