Clinical Communication

A few weeks ago I was a guest on the Physio Pulse podcastwith Jeff Morton & James Horner. They kindly gave me a copy of the recording to release here, where we discuss:(00:00:00) – Introduction(00:05:00) - How Ben Became A Communication Skills Facilitator(00:10:50) - Why Communication Skills Are Becoming More Embraced By Clinicians(00:19:51) - Does Having A Specialist Job Title & Appearance Come With Greater Influence Over Patients?(00:22:18) - How To Have Difficult Conversations With More Senior Colleagues(00:24:21) - When Communication Skills Have No Effect(00:29:43) - How To Respond To Cues(00:34:54) - The Power Of Silence(00:40:29) - Non-Verbal Communication(00:41:32) - Managing Patient Requests For Imaging(00:50:37) - How To Manage Disagreements With Colleagues(01:03:26) - Do Ben & Jeff Ever Get Angry?(01:06:24) - Jeff & James’s Hardest Conversations(01:16:35) - The Birthday Cake DilemmaYou can find Jeff on Instagram @jmortonphysioYou can James on Instagram @thenerdyphysio Their podcast is the Physio Pulse Podcast.You can find Ben across social media @BWhybrowPhysioYou can email in to clinicalcommunication@outlook.comAnd please Share & Subscribe

It is well known that the more perceived expertise andcompetence we have in someone, the more likely we are to trust them and have a better outcome. This is great if you are a clinician with extensive expertisein a certain area, though not all of us are. But there are ways we can sound like an expert to achieve the same results without being disingenuous. Which is the topic of this short episode.Find this useful? Then do share & subscribe.You can follow Ben across social media @BWhybrowPhysioMark Kargela’s Pain Management OS Course :https://pages.modernpaincare.com/painprogram?redirect_from=podpageTherapy Live Pain Masterclass:https://www.physio-matters.com/Pain25/

Ian Cowell, a clinician and educator from the Evolve Pain Academy, dives deep into the art of reassurance in healthcare, particularly for those suffering from chronic low back pain. He explores the common pitfalls in clinician-patient communication and emphasizes the significance of tailored reassurance based on patients' specific concerns. Behavioral experiments are highlighted as a powerful tool to help patients navigate their fears. Cowell also discusses the broader implications of cognitive functional therapy and how it can be applied across various musculoskeletal conditions to enhance patient care.

Plenty of podcast, articles, videos and other resources talk through the words and analogies we can say to help someone understand their pain. This can give clinicians the right words to say, but they may still have no effect, as it is not just knowing WHAT to say, but knowing WHEN and HOW to say it.This episode is the audio from a recent webinar I have given called "Advanced Pain Communication". Want to have this or something similar delivered live to you or your team?Want to see the video version of this episode with slides?You can message Ben on X, Instagram, TikTok or YouTube @BWhybrowPhysioOr email clinicalcommuncation@outlook.com And please Share & Subscribe.

Many men can be affected by pelvic pain and related conditions but often find it hard to talk about it, with clinicians at times not always knowing what to say.In this episode Ben is joined by Bill Taylor who is a Specialist Physiotherapist & Teacher in Male Pelvic Pain. In this episode they discuss;(00:00:00) – Introduction(00:00:44) – How To Start The Male Pelvic Pain Conversation(00:21:03) – How To Ask Deep Difficult Questions(00:33:18) – How To Encourage Men To Open Up About Their Pelvic Dilemmas(00:54:56) – The Downside Of Prostate Cancer Treatment(01:03:45) – Bill’s Hardest Conversations(01:18:30) – Bill’s Male Pelvic Pain Mission You can find Bill on LinkedIn, Facebook & Instagram@billtaylor3311You can find Ben across social media @BWhybrowPhysioYou can send in questions, stories & suggestions to clinicalcommunication@outlook.comPlease Share & Subscribe

Resistance and strength training is often highly recommended for the management of many conditions affecting older adults, with many guidelines and recommendations available.Yet many barriers can get in the way, whether they’re physical, psychological or something else.In this episode Ben is joined by Physiotherapist & Author of “Never Too Old To Lift” Chris Tiley, where they discuss:(00:00) - Introduction(01:08) - How To Manage The Situation Where A Family Member Is Protecting The Patient?(05:40) - How Can We Help An Older Person Understand The Benefits And Risks Of Lifting?(09:05) - The Benefits Of Groups(12:46) - Is There Anything Communication Wise You Wouldn’t Do With An Older Adult, That You May Do With Someone Younger?(15:35) - How To Get An Older Person Motivated To Lift, WhenThey Appear To Have Given Up?(24:02) - What About If They Need To Slow Down?(30:40) - What Does Chris Wish He Knew About Writing A Book Before He Wrote It?(33:50) - How To Manage Limiting Beliefs In Older Age(40:48) – How Stories Help With Buy-In(43:49) - The Effect Greg Lehmans Course Had On Chris(48:22) - Never Too Old To Lift Website & PodcastYou can find Chris on LinkedIn & Instagram@nevertoooldtoliftHis website mentioned is: www.nevertoooldtolift.com His Podcast, Facebook & YouTube Channel is “Never TooOld To Lift”Chris’s Therapy Expo Talk: https://youtu.be/53r1Ly0lUpM Upcoming Greg Lehman Course: https://www.tickettailor.com/events/reconcilingbiomechanicswithpainscience/1496927 You can find Ben across social media @BWhybrowPhysio or by emailing clinicalcommunication@outlook.comPlease Share & Subscribe 

Kate Purcell, an Advanced Practice Physiotherapist and education expert, delves into effective teaching strategies for healthcare professionals. She discusses the need for tailored approaches for different learners, emphasizing the impact of emotional engagement on retention. The duo explores the role of metacognition in education and the importance of feedback within diverse groups. Purcell also shares insights on utilizing case studies and technology while raising concerns about AI's potential to hinder critical thinking. Empowering and building rapport with learners are key themes throughout their enlightening conversation.

Clinicians are often encouraged to take on a coaching,rather than fixing, role when working with patients. There’s lots of resources now available on how to do this, yet for some, this may be a new and challenging concept. Plus, some unanswered questions still exist;What if the patient doesn’t want to be coached?What if I ask the wrong questions?Am I still providing value if the patient solves their ownproblem?On this episode Ben is joined by Jo Turner, Professionally Certified Coach with the ICF & Physiotherapist, where they discuss:(00:00)- Introduction(02:25) - Can Questions Be Too Open?(05:28) - Can We Ask Too Many Questions?(12:29) - Should “What Matters Most To You In All Of This?” Be A Routine Question?(17:42) - How Can Clinicians Feel More Comfortable Taking A Coaching Rather Than Fixing Approach?(23:59) – Can We Alter Our Environment To Become More Of A Coach?(25:18) – Not Every Patient Wants To Be Coached(27:38) - How Do We Get To The Real Problem, Not Just The First Mentioned?(31:43) - Can We Be Too “Passive” When Coaching?(34:45) – Questions To Ask At The End Of An Appointment(38:40) - Jo’s hardest clinical (or coaching) conversations(42:54) – Mentoring vs Coaching(44:34)- What’s the future of coaching? You can find Jo Turner on LinkedIn or on “MeHub” onFacebook.Link for “Coaching Unpeeled” Course:https://www.tickettailor.com/events/mehab/1520869You can find “YouMatter” wherever you get your podcasts.  You can find Ben across social media @BWhybrowPhysioDo send in question, stories or suggestions to clinicalcommunication@outlook.com

Menstrual cycles are considered the fifth vital sign for awomans health and can have an impact on functions all over the body. Yet many clinicians may feel uncomfortable discussing the topic with the person in front of them, with little guidance on how and when to raise the subject.Until Now.On this episode Ben is joined by Michelle Lyons, SpecialistPhysiotherapist and Lecturer in Pelvic and Women’s Health. In this episode they discuss;(00:00) - Introduction(01:39) - How do we raise the topic of menstrual cycles when the patient hasn’t?(17:35) - What if they’re on contraception and don’t know their period health?(20:40) – How to raise the topic of bowel health(23:07) - How do we encourage women to track their periods?(29:40) - What if they come from a culture where menstrual health isn’t regularly discussed?(32:10) – Being aware of iron deficiency anaemia(35:00) – Michelle’s hardest clinical conversation(40:32) – The impact of lifestyle factors on menstrual health(42:50) – Michelle’s Podcast & Courses You can find Michelle on social media: Instagram: michellelyons_muliebrityX/Twitter: @ml_muliebrityAnd on LinkedIn Her Podcast is: Celebrate Muliebrity Her Website with Courses is: https://celebratemuliebrity.com/  You can find Ben across social media: @BWhybrowPhysioPlease Share & SubscribeYou can send in questions, stories or suggestions to: clinicalcommunication@outlook.com

During every guest interview extra questions are asked at the beginning before the main episode to help get the conversation started. Whilst these are not released at the time, they are recorded and add value, and now bonus content from recent guests is ready to be released.This bonus content episode involves:(00:00) – IntroductionMatt Wedderburn(00:44) - When & How To Ask ICE Questions(05:30) - Should We Bother To Use The Body Chart When Time Is Limited?Ben Steele-Turner(08:28) - Achieving Buy-In For Weight Management For KneeOsteoarthritis(11:29) - How To Make Weight Management Plans That LastMathilde Kehler(23:52) - What Kind Of Person Could Make A Good Pain Coach?Tom Jacobs(30:38) - What Does A Professional Team “Injury Prevention”Warm Up Look Like?(31:57) - Ben’s Experience Working In Sport(35:56) - Unique Injury Prevention Warm Ups(41:08) - Is There Still A Role For Screening In InjuryPrevention?Matt Phillips(44:08) - Which Is The Least Competitive Running Event? You can find Ben across Social Media: @BWhybrowPhysioSend in Questions, Stories & Suggestions to clinicalcommunication@outlook.com