Difficult Conversations, Cues, Non-Verbal Communication & More with Jeff Morton and James Horner.

A few weeks ago I was a guest on the Physio Pulse podcastwith Jeff Morton & James Horner. They kindly gave me a copy of the recording to release here, where we discuss:

(00:00:00) – Introduction

(00:05:00) - How Ben Became A Communication Skills Facilitator

(00:10:50) - Why Communication Skills Are Becoming More Embraced By Clinicians

(00:19:51) - Does Having A Specialist Job Title & Appearance Come With Greater Influence Over Patients?

(00:22:18) - How To Have Difficult Conversations With More Senior Colleagues

(00:24:21) - When Communication Skills Have No Effect

(00:29:43) - How To Respond To Cues

(00:34:54) - The Power Of Silence

(00:40:29) - Non-Verbal Communication

(00:41:32) - Managing Patient Requests For Imaging

(00:50:37) - How To Manage Disagreements With Colleagues

(01:03:26) - Do Ben & Jeff Ever Get Angry?

(01:06:24) - Jeff & James’s Hardest Conversations

(01:16:35) - The Birthday Cake Dilemma

You can find Jeff on Instagram @jmortonphysio

You can James on Instagram @thenerdyphysio

Their podcast is the Physio Pulse Podcast.

You can find Ben across social media @BWhybrowPhysio

You can email in to clinicalcommunication@outlook.com

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