Waste No Day: A Home Services Motivational Podcast

In today's show, we interview special guest Aaron Buckwalter. Aaron entered the industry as a comfort advisor selling HVAC equipment to customers in need of system replacement. He eventually grew through the company and currently serves as operations manager for One Hour Heating and Air Conditioning in Lancaster, PA. Aaron brings a lot of wisdom in the form of communication training and combines it together with years or experience in the field to provide a really unique and effective conversation. Our subject matter for the episode is bonding and rapport, otherwise known as getting to know the customer to help establish trust and understanding.

In today's show, we discuss the topic of bonding and rapport. Bonding and rapport is the technical term for the warm up conversation you have with a customer. While often overlooked, this portion of a service call is critical to success for all parties. The ability or lack thereof to get on an adult to adult, conversational level with a client will drastically affect the outcome of the call. Bonding and rapport can also be intimidating especially if the customer is hostile or extremely direct. Hosts Brian and Nate provide insight and experience into the importance of these conversations as well as some tips on how to increase your ability to warm up the customer.

On the pilot show, hosts Brian and Nate introduce the purpose and concept of the podcast. Waste No Day is designed to be a weekly motivational listen for anyone in the home services industry. The podcast will challenge you, encourage you, and provide alternate perspectives to common problems and challenges you experience daily. If you are a plumber, HVAC technician, or electrician, stay tuned for more content that is designed specifically for you.