Waste No Day: A Home Services Motivational Podcast

In today’s show, we interview special guest Mike Sheftz on the topic of passionate customer service. Mike serves as an HVAC personal trainer with One Hour Heating and Air Conditioning in Daytona, Florida. In the trades for over a decade, Mike has worked as a technician, manager, and trainer to further the growth of HVAC companies across the country. In his current role, he teaches not only technical competency, but focuses on the incredible service experience. Founder of Team Believe, a tri-branded encouragement initiative for technicians, plumbers, and electricians, he embodies the moto of doing ordinary things extraordinarily well. Mike shares his insights on making the customer experience memorable and how to stay motivated.

In today’s show, we interview special guest Ed Gehman. A veteran of the field and an excellent plumber, Ed wasn’t always turning wrenches on pipes. Previously he worked in a tire shop and refinishing furniture. Regardless, Ed strived for excellence and continues to do so in his plumbing career. Demonstrating his meticulous nature, Ed reveals his approach to performing an excellent plumbing inspection and how to walk a client through the value of knowing the condition of the plumbing in their home.

In today’s show, we discuss the topic of plumbing inspections. Plumbing inspections are an easily overlooked job for plumbers and often neglected. When is the last time that someone did an in-depth look at all the pipes, fixtures, and valves in your home? Water is literally one leak away from ruining something in your home and many times we choose to live in ignorance. Brian and Nate breakdown the importance of performing a good plumbing inspection and why it matters.

In today’s show, we interview special guest Todd Helm. Todd serves as a field supervisor and service plumber for Benjamin Franklin Plumbing in Lancaster, PA. Entering the trades as a young man, Todd got exposed to a variety of plumbing and mechanical industries. However, it wasn’t just different industries that Todd was exposed to throughout his career. From job to job Todd bore witness to different cultures and the impact that a culture has on employees. Out of this experience, while painful in the moment, grew a perspective for what makes a killer culture or what makes a culture that kills. Todd shares his experiences across his career as well as insights into why culture matters.

In today’s show, we discuss the topic of culture. What is culture? What makes a culture good or bad? How do you create an environment that causes people to flourish and then how do you protect it from corruption? Hosts Brian and Nate examine the idea of culture and share some stories and tips on what it looks like to shape the culture into something great.

In today’s show, we interview special guest Steve Alwine. Steve is an HVAC service technician with One Hour Heating and Air Conditioning in Lancaster, PA. Not growing up in the trades, Steve made the transition to HVAC well into his working career. Opening struggling through the beginning, he persevered to become a well-loved and frequently requested technician. Steve lends his expertise to the topic of AC tune-ups by sharing his own approach and how it has proven successful for him.

In today’s show, we discuss the topic of air conditioner tune-ups. Every summer the HVAC world is plagued with bottom-dollar seeking advertisements of air conditioner tune-ups. Brian and Nate discuss the value that comes with a tune-up as well as why racing to the bottom is not the right strategy.

In today’s show, we interview special guest Mike Vavreck. Not a typical trades-person by definition, Mike pursued law and healthcare before finally landing in the home services industry. This diverse background aided greatly in his ability to learn and understand the value of communication. Translating this skill now in overseeing a home services call center, Mike’s influence doesn’t stop on the phone. His ability to speak into speech goes beyond the typical advice and is directly applicable to the field.

In today’s show, we discuss the topic of communication and specifically how to keep confusion out of it. In the home services industry communication is almost as important as the actual trade itself. The most technically proficient plumber, electrician, or technician is only as effective as the level of communication that he/she possesses. Ultimately, a customer wants their problem resolved but the journey of how that is accomplished is full of conversations that make a big difference in the mind of the client. This podcast focuses not just on the importance of communication but some guidance on how to improve this portion of your expertise.

In today’s show, we interview special guest Jamie Mellinger. Jamie serves as an electrician and safety advisor with Mister Sparky Electric in Lancaster, PA. Returning to the podcast, Jamie dives into the power of whole home surge protection and why he has found the riches in this niche. Exploring topics from the details of whole home surge to how to share with and educate homeowners, Jamie reveals some key factors that have made him successful.