

BIGcast
Best Innovation Group's John Best & 154 Advisors' Glen Sarvady
The fintech industry is evolving rapidly, and the BIGcast is here to delve into its impact on the credit union industry. Our esteemed guests from across the financial, technology and security sectors will provide thrilling perspectives on the latest fintech innovations that are poised to revolutionize the way we handle our finances. Each week join thought-leader, John Best and subject matter expert, Glen Sarvady as they take a quick dive into the financial industry's current breakthroughs and latest hot topics.
Episodes
Mentioned books

7 snips
Aug 7, 2024 • 35min
The Evolving Ransomware Threat
Cybersecurity expert Roger Grimes demystifies the changing ransomware landscape- how much money do criminals usually demand? How often are they paid, and how much? What is “dwell time,” how do ransomware and wiperware differ, and what constitutes offline backup? Also- the first HODL President? Links related to this episode: Our full CU Town Hall session with Roger Grimes: https://www.big-fintech.com/Media?p=cu-town-hall-episode-120 Roger’s Ransomware Protection Playbook: https://www.amazon.com/Ransomware-Protection-Playbook-Roger-Grimes/dp/1119849128 KnowBe4: https://www.knowbe4.com/ CU Today’s continuing coverage of the Patelco ransomware incident: https://www.cutoday.info/Fresh-Today/Following-Ransomware-Attack-Patelco-Has-Restored-Many-Services-But-Others-Remain-Unavailable Forbes’ onsite coverage of Bitcoin 2024: https://www.forbes.com/sites/digital-assets/2024/07/31/bitcoin-2024-when-rage-became-the-machine/ Reuters’ comments on Trump’s crypto conversion: https://www.reuters.com/business/finance/trump-cites-china-competition-vowing-create-bitcoin-stockpile-2024-07-27/ Our October interview with Doug Brown, President of Digital Banking for NCR Voyix: https://www.big-fintech.com/Media?p=a-digital-first-twin-takes-flight Join us for the next CU Town Hall on Wednesday August 7 at 3pm ET/Noon PT for a live and lively interactive conversation tackling the major issues facing CUs today. This session will focus on whether the notion of a Primary Financial Institution is myth or reality. It’s free to attend (you might even win a door prize!), but advance registration is required: https://www.cutownhall.com/ Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jul 30, 2024 • 31min
The Way We Pay Today
Glen speaks with the Atlanta Fed’s Claire Greene about takeaways from the latest Survey of Consumer Payment Choice- including card’s dominance, mobile’s ubiquity, BNPL’s ascent and cash’s resilience. Also, the NY Times offers an unexpected backstop for the paper check. Links related to this episode: The Atlanta Fed’s Diary and Survey of Consumer Payment Choice: https://www.atlantafed.org/banking-and-payments/consumer-payments/survey-and-diary-of-consumer-payment-choice/2023-survey-and-diary Federal Reserve Financial Services’ cash-centric analysis of the data: https://www.frbservices.org/binaries/content/assets/crsocms/news/research/2024-diary-of-consumer-payment-choice.pdf NY Times’ story on Why Paper Checks Refuse to Die: https://www.nytimes.com/2024/07/24/business/paper-check-payment-fraud-scam.html TruStage’s Discovery 2024 conference, held virtually Wednesday August 8: https://shorturl.at/1KKK0 Java4Kids: https://javaforkids.org/ Join us for the next CU Town Hall on Wednesday August 7 at 3pm ET/Noon PT for a live and lively interactive conversation tackling the major issues facing CUs today. This session will focus on whether the notion of a Primary Financial Institution is myth or reality. It’s free to attend (you might even win a door prize!), but advance registration is required: https://www.cutownhall.com/ Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jul 23, 2024 • 39min
Transformation in the Face of Turmoil
Glen’s wide-ranging conversation with Deluxe CEO Barry McCarthy and Technology Association of Georgia CEO Larry Williams spanning five decades of innovation, leadership in turbulent times, reinvention and civic responsibility. Also- another cautionary angle to the CrowdStrike mess, and Fintech Nation comes to Atlanta in August. Links related to this episode: Fintech South, August 27-28 in Atlanta; USE CODE FTS24FTSociety FOR A DISCOUNT ON REGISTRATION: https://www.fintechsouth.com/ Deluxe: https://www.deluxe.com/ The Technology Association of Georgia: https://www.tagonline.org/societies/fintech/ Join us for for the next CU Town Hall on Wednesday July 24 at 3pm ET/Noon PT for a live and lively interactive conversation tackling the major issues facing CUs today. It’s free to attend (you might even win a door prize!), but advance registration is required: https://www.cutownhall.com/ Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jul 16, 2024 • 38min
Now It’s Getting Personal….
Glen speaks with Co-Founder/CEO Austin Wentzlaff about Nook’s mission to reclaim a personalized credit union member experience, and why his team planned to be a CUSO from the start. TruStage’s Danielle Sesko explains how Payment Guard revamps a legacy loan insurance model for today’s digital personal lending. And Glen senses a shift in the media narrative on Banking as a Service and FDIC insurance. Links related to this episode: Nook: https://www.nook-inc.com/ TruStage Payment Guard’s Finovate Spring Demo: https://finovate.com/videos/finovatespring-2024-trustage/ Cornerstone/TruStage research paper on embedded payment insurance: https://www.trustage.com/business/insights/financial-trends/embedded-payment-insurance-digital-lending-research Last week’s CU Town Hall featuring Roger Grimes on the ransomware climate: https://www.big-fintech.com/Media?p=cu-town-hall-episode-119-ransomware-protection-with-roger-grimes NY Times feature story, spurred by Synapse’s bankruptcy, on consumer confusion around FDIC insurance: https://www.nytimes.com/2024/07/09/business/synapse-bankruptcy-fintech-fdic-insurance.html The Register’s coverage of the Evolve bank breach, which also ensnared Synapse: https://www.theregister.com/2024/07/09/evolve_lockbit_attack/ Fintech Business Weekly’s ongoing coverage of the Synapse/Evolve situation: https://fintechbusinessweekly.substack.com/ Join us for for the next CU Town Hall on Wednesday July 24 at 3pm ET/Noon PT for a live and lively interactive conversation tackling the major issues facing CUs today. It’s free to attend (you might even win a door prize!), but advance registration is required: https://www.cutownhall.com/ Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jul 2, 2024 • 31min
Identity, Reward Points and Coffee
CEO of Bonifii, John Ainsworth, discusses identity solutions with Metal, the battle over interchange/reward points, community centers in branches, and the comeback of screen scraping. Also, a class action lawsuit against Navy Federal CU and discussions on web scraping.

Jun 25, 2024 • 38min
The Road to Responsible AI
Glen speaks with Glia’s Jake Tyler about his firm’s approach to delivering ethical AI solutions to financial institutions. Also- Finovate Best of Show winners, and the continuing crisis in card interchange. Links related to this episode: Glia: https://www.glia.com/news/glia-launches-first-responsible-ai-platform-purpose-built-for-financial-institutions Demo videos for Finovate Spring’s Best of Show winners: https://finovate.com/videos/?filtertype=&showtypes=FinovateSpring&videostartyear=2024&showletters=A-Z Our November 2022 interview with Remynt founder Gwyneth Borden: https://www.big-fintech.com/Media?p=americas-got-access-vegas-has-crowds Glen’s blog on the flurry of state interchange legislation: Last week’s BIGCast on Apple Intelligence and proposed AI legislation: https://www.big-fintech.com/Media?p=algorithmic-discrimination-and-other-sci-fi-sounding-terms-relevant-today Check out BIG’s AI Development offerings, enabling credit unions to streamline operations, amplify member experiences and capture new opportunities in the digital financial landscape. https://www.big-fintech.com/Products-Services/AI-Development Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jun 18, 2024 • 37min
Algorithmic Discrimination- and Other Sci-Fi-Sounding Terms Relevant Today
So much news, so little time: John and Glen unravel Colorado’s new Artificial Intelligence Act, Apple’s hookup with OpenAI to fuel its own systems and the apparent unraveling of Visa/Mastercard’s merchant settlement. Plus, watching Siri age in warp speed. Links related to this episode: Law Firm Mayer Brown’s synopsis of Colorado’s AI Act: https://www.mayerbrown.com/en/insights/publications/2024/06/colorado-governor-signs-comprehensive-ai-bill Colorado Public Radio’s take on the state law: https://www.cpr.org/2024/06/17/colorado-artificial-intelligence-law-implementation-ramifications/ Javelin Research on the imperiled Visa/Mastercard settlement: https://www.paymentsjournal.com/visa-mastercard-settlement-unlikely-to-be-approved/ Marketing Dive summarizes Apple Intelligence and the OpenAI link: https://www.marketingdive.com/news/apple-intelligence-ai-openai-chatgpt-partnership-wwdc/718539/ The BBC’s view from overseas (including Elon’s disses): https://www.bbc.com/news/articles/c4nn5mejl89o Tim Cook interviewed by Marques Brownlee: https://www.youtube.com/watch?v=pMX2cQdPubk Check out BIG’s AI Development offerings, enabling credit unions to streamline operations, amplify member experiences and capture new opportunities in the digital financial landscape. https://www.big-fintech.com/Products-Services/AI-Development Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jun 10, 2024 • 30min
Mission, Meaning, Member Value
Glen speaks with TeamOnUP CEO Mike Kelly about “getting dreams done on purpose” and the beauty of small credit unions. Also, more on the Illinois interchange fiasco, the CFPB’s latest populist outburst, and Glen welcomes Google to the world of incumbents. Links related to this episode: TeamOnUP: https://teamonup.com/ Mike Kelly’s book “Meaning is the Mission” (print, Kindle, audio): https://www.amazon.com/dp/B0D1LG79GY Payments Dive’s coverage of the Illinois Interchange bill: https://www.paymentsdive.com/news/illinois-debit-credit-card-interchange-swipe-fee-legislation/718371/ The CFPB’s newly announced process for recognizing open banking standards (rigging be damned): https://www.consumerfinance.gov/about-us/newsroom/cfpb-launches-process-to-recognize-open-banking-standards/ Our April interview with FDX Managing Director Don Cardinal: https://www.big-fintech.com/Media?p=a-bluetooth-for-open-banking Glen’s blog on GPT-4o’s continuing drama (no pizza tips included): https://www.big-fintech.com/Media?p=artificial-intelligence-intellectual-property-and-missing-the-point-on-her Check out BIG’s AI Development offerings, enabling credit unions to streamline operations, amplify member experiences and capture new opportunities in the digital financial landscape. https://www.big-fintech.com/Products-Services/AI-Development Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

Jun 5, 2024 • 40min
The Familiar Sounds of Future AI
John and Glen tackle several of the hottest topics impacting fintech today including audio (and video) at the heart of ChatGPT’s new features, the sustained strength in Bitcoin and Ethereum values, and a landmark Illinois law’s potential disruption of interchange. Links related to this episode: Our recent CU Town Hall in which John walks through ChatGPT-4o’s prospects for credit unions: https://www.big-fintech.com/Media?p=cu-town-hall-episode-117-gpt-4o-for-credit-unions Our February 2023 BIGCast episode that flagged ChatGPT/“Her” similarities: https://www.big-fintech.com/Media?p=chatgpt-dont-you-just-love-it Glen’s blog dissecting ScarJo, Tom Waits, intellectual property and human behavior: https://www.big-fintech.com/Media?p=artificial-intelligence-intellectual-property-and-missing-the-point-on-her OpenAI’s video of two GPT4o bots interacting: https://www.youtube.com/watch?v=MirzFk_DSiI&t=239s The high school principal ensnared by a deepfake: https://apnews.com/article/ai-maryland-principal-voice-recording-663d5bc0714a3af221392cc6f1af985e Our 2024 predictions episode (John’s Bitcoin outlook is at the 43:00 mark): https://www.big-fintech.com/Media?p=chatting-and-generating-2024s-fintech-predictions-hopefully-intelligently The National Association of Convenience Stores spikes the ball on Illinois’ new interchange law https://www.convenience.org/Media/Daily/2024/May/30/1-Illinois-Eliminating-Swipe-Fees_GR Payments Dive’s coverage of PayPal’s ad service: https://www.paymentsdive.com/news/paypal-advertising-platform-retail-media-ai-commerce/717221/ Check out BIG’s AI Development offerings, enabling credit unions to streamline operations, amplify member experiences and capture new opportunities in the digital financial landscape. https://www.big-fintech.com/Products-Services/AI-Development Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/

May 21, 2024 • 39min
Opening Up, for Better or Worse…
Glen speaks with Peter Tapling of PTap Advisory about the mixed signals swirling around US open banking, and Anne Legg assesses credit unions’ readiness for AI. Also- ScarJo haunts OpenAI, and playing SCOTUS Bingo at the CFPB! Links related to this episode: PTap Advisory: https://ptapadvisory.com/ Thrive Strategic Services: https://www.anneleggthrive.com/ The full CU Town Hall with Anne Legg on AI readiness: https://www.big-fintech.com/Media?p=cu-town-hall-episode-116-ai-readiness-for-cus-with-anne-legg Glen’s Nacha Payments recap for America’s Credit Unions: https://news.cuna.org/articles/123530-payments-looking-forward The Underground Generative AI white paper: https://mitchellstankovicassoc.podia.com/generative-ai-credit-union-values Politico’s coverage of the Supreme Court’s CFPB decision: https://www.politico.com/news/2024/05/16/supreme-court-upholds-cfpb-funding-saving-agency-00158348 Kevin Roose’s NY Times coverage of OpenAI’s GPT-4o public unveiling: https://www.nytimes.com/2024/05/14/technology/ai-chatgpt-her-movie.html Register for our next CU Town Hall on Wednesday May 22 at 3pm ET/Noon for a live and lively interactive conversation tackling the major issues facing CUs today. It’s free to attend, but advance registration is required: https://www.cutownhall.com/ (past meetings can be viewed there as well) Check out BIG’s AI Development offerings, enabling credit unions to streamline operations, amplify member experiences and capture new opportunities in the digital financial landscape. https://www.big-fintech.com/Products-Services/AI-Development Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/