The Company Road Podcast

Send us a text“Design's not in its infancy anymore but we can still find it hard to communicate our value.”Kris WashusenIn this episode you’ll hear about:Adopting a Lean-UX approach: Why you should value rapid prototyping over extensive upfront discovery and what you can do to implement quick and experimental change cycles.The stickiness of design work: Addressing the challenges in implementing and achieving longevity in design work… and how to avoid design projects going nowhere.Impact of the ‘pandemic tools’: The way tools and technologies developed during the pandemic have continued to accelerate and impact design processes, enabling faster synthesis of data and more efficient collaboration among design teams.Role of stakeholder engagement: How to ensure the successful implementation of design recommendations and strategies through ongoing stakeholder engagement and consultation.Balancing creativity and methodology: Exploring the tension between structured design methodologies like the double diamond approach and the need and value in creative spontaneity and quick decision-making in design processes.Key linksGareth Rydon interview https://www.youtube.com/watch?v=XMp6qbgTtu4Dovetail AI https://dovetail.com/launch/magic/Otter AI https://otter.ai/NAB https://www.nab.com.au/FigJam https://www.figma.com/figjam/Swaggle https://swaggle.com.au/About our guestKris Washusen (https://www.linkedin.com/in/kris-washusen/) is a Strategic Designer and Design & Product Practitioner based in Melbourne, Australia. Along with his UX, CX, product and strategic design roles, Kris's career in advertising and as an entrepreneur building, running and exiting successful businesses has allowed him to develop a unique problem-solving skill set. From research, strategy and transformational change design for both the private and public sectors through to product strategy and design for tech and startups, Kris has helped some of Australia's most respected organisations navigate some choppy seas.Kris's passion lies in implementing human-centred and Lean-UX principles to navigate ambiguity, explore the behaviours and motivations of the users of products or services and create delightful, intuitive, and accessible experiences that solve complex organisational problems.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text“We need to consciously become aware of our patterns and our behaviours before we change them  and understand how they’re serving us in the first place.”Celine WatersIn this episode you’ll hear about:The practice of somatic design: How to create deeper connections between our mind, body and spirit and experience the transformative benefits of somaticsHarnessing inner resilience: What it means to cultivate inner resilience through recognising your own capacity to adapt, bounce back from setbacks and find strength in adversity Understanding the impacts of trauma:  Unpacking the somatic experience of trauma, and how historic trauma can become stored in the body and have deep physical consequencesCreate safe spaces for emotional expression: How to set up safe spaces for vulnerability and expression within the workplace and more broadly to enable personal growth, healing and emotional wellbeingTransformative leadership: How to drive positive organisational change and foster a culture of resilience and collaboration through prioritising emotional wellbeing, growth and collective transformationKey linksImmunity to Change by Robert Kegan https://www.mindtools.com/a4l75hx/immunity-to-changeStrozzi Institute https://strozziinstitute.com/Eduardo Galeano https://www.theguardian.com/books/2015/apr/15/eduardo-galeanoSapiens book https://www.amazon.com.au/Sapiens-Humankind-Yuval-Noah-Harari/dp/0062316095Tall Poppy Syndrome https://harpersbazaar.com.au/tall-poppy-syndrome-wellbeing-mental-health/Amy Cuddy TED talk https://www.ted.com/talks/amy_cuddy_your_body_language_may_shape_who_you_are?language=enAbout our guestCeline Waters is a human-centred designer and somatic coach committed to individual and collective transformation. She started out in biochemistry and following a post-grad in computer science, moved into business consulting in Australia and Ireland, working across big organisations. Her current focus is in the research of the intersection of design and somatics, bringing body intelligence into her work. She studies body psychotherapy and somatic coaching for social justice.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text“Innovation really lives on the edge of ridiculous, and in order for us to come up with innovative solutions to solve the world's biggest problems, we've got to take risks. Play is an incredible way to help us do that.”Dara SimkinIn this episode you’ll hear about:The importance of mixing play and work: Why bringing play into the workplace can be a powerful tool for creativity, connectivity and innovation and radically shift organisational cultureHow to integrate play into the workplace: Key strategies for intentional design for implementing play intentionally and effectively to achieve valued outcomesThe evolution of work culture: Unpacking how priorities within work environments have and continue to shift and what is needed as the focus of work cultures now Questioning conventional business constructs: How to develop a healthy approach to scepticism of traditional business practices and be active in questioning and challenging established norms and assumptions that may be preventing growth Reactive vs. responsive businesses: Recognising how your business or specific team approaches organisational change and adjusting the culture to one of proactively addressing emerging challenges Key linksCulture Hero https://www.culturehero.co/Dr. Stuart Brown https://www.nifplay.org/about-us/about-dr-stuart-brown/Kaospilot https://www.kaospilot.dk/Microsoft Trends Index https://www.microsoft.com/en-us/worklab/work-trend-indexIDEO https://www.ideo.com/John Cleese on open and closed modes https://www.gurteen.com/gurteen/gurteen.nsf/id/L004957/Amy Edmonson https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451About our guestDara Simkin (https://www.linkedin.com/in/dara-simkin-culture-hero/) is an expert facilitator, learning designer and Australia's leading play at work specialist. As the founder of Culture Hero, a norm-busting consultancy driving cultural change and experiential events, Dara's mission is to bridge the gap between work and play. She's worked with organisations like The LEGO Foundation and McKinsey & Co., as well as world-renowned play researcher Dr Stuart Brown and Silicon Valley's IDEO Play Lab. She is certified in the Danish learning methodology, KAOSPILOT, known for its innovative and dynamic approach to education and training. She is currently involved in a research collaboration with RMIT University, uncovering the benefits of a playful mindset in business as it relates to adaptability, teamwork and belonging. About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a sFor weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text"You really want it to get into people's heads what the change is. You want it to be their new reality or the new normal. Storytelling is effective because stories are shared from generation to generation, remembered for a reason… because they stick in your brain."Agnes SoIn this episode you’ll hear about:Improving support levels & customer satisfaction: How to win customer loyalty through understanding frontline perspectives, fostering collaboration & aligning organisational goals with customer needsThe power of storytelling: Exploring storytelling as a powerful leadership tool for driving change and how the way you use stories can change how you inspire, communicate complex ideas, and drive cultural shifts within organisations.Adaptive leadership: Setting up and managing a team where members are enabled to implement effective solutions and drive positive outcomes and you can remain flexible and freeLean approaches in startups: The necessity of lean approaches in startup environments, and strategies to improve resourcefulness, efficiency and flexibility to navigate challenges and foster growthStrategic prioritisation: The key to understanding when and where to focus time, energy and resources and identify quickly initiatives that will deliver the most significant impactKey linksHotDoc https://www.hotdoc.com.au/Tino Sehgal https://www.mariangoodman.com/artists/62-tino-sehgal/This Progress at Guggenheim https://www.guggenheim.org/artwork/22502GROW Framework https://www.coachingcultureatwork.com/the-grow-model/Good Strategy, Bad Strategy by Richard Camel https://www.youtube.com/watch?v=4uWKEG0s9KcAbout our guestAgnes So (www.linkedin.com/in/agnes-so/) had gained over 10 years of customer service experience prior to joining HotDoc in 2017. Agnes' main expertise include developing Customer Experience (CX) strategies, aimed at reducing churn and maintaining high customer satisfaction levels. Her work also informs and leads Go To Market events, ensuring the successful implementation and adoption of products for customers and employees.By focusing on technology and self-service techniques, Agnes empowers customers to seamlessly utilise and learn new products. Her leadership experience extends to refining customer journeys based on insights, and fostering impactful brand interactions.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text"I think what events should be doing is playing that role of fostering community, fostering connection and really thinking about what they're looking to do, what's their mission." Grant ShowIn this episode you’ll hear about:Crafting compelling presentations: Exploring the art of crafting presentations that captivate your audience and how to use storytelling techniques borrowed from film and TV to spark engagement in the workplaceHosting purpose-driven events: The power and role of events to bring people together, network, turbocharge learning and leverage influenceChallenging the status quo: How to embrace a mindset and active approach to stepping out of your comfort zone, pushing boundaries and challenging the status quo through innovationRadical optimism: The key to staying optimistic in the face of challenges and how leveraging extreme resilience and positivity can transform your workplace adversityCreating community and connection: How to foster genuine community in the digital age, maintaining authentic motivations and enabling value for all parties Key linksCliftonStrengths model https://www.gallup.com/cliftonstrengths/en/252137/home.aspxWest Wing Walk and Talk https://www.youtube.com/watch?v=Wmv07XfeC1EDesign Outlook https://www.designoutlook.com.au/Do24 https://www.designoutlook.com.au/event/do24The Lateral Lens Blog https://charleslambdin.com/thelaterallens/South by South West https://www.sxsw.com/Flight with Denzel Washington https://www.imdb.com/title/tt1907668/Purpose Conference https://www.purposeconference.co/StoryBrand https://storybrand.com/About our guestGrant is a multi-disciplinary design leader, traversing visual communications design, experience and service design, strategy, and development. His style is visionary, inclusive, and brimming with positivity. His passion for action is contagious and he’s famous for getting a lot done.Grant is Founder of Design Outlook, and was formerly Head of Design at Frog, and Director of Experience Design at Deloitte. He's also working towards a Masters in Design from RMIT.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text“You’ve got to be quite deliberate. You have to overrule some of your automatic thinking to say, I need to deliberately step back here. I need to refresh this area.”Karl DeitzIn this episode you’ll hear about:Parallels between cooking, music & business: How lessons in one domain of your life or interests can often be applied to another, fostering cross-disciplinary insights in areas of strategy, adaptation and continuous improvementThe importance of mastering the basics: Why investing in fundamental skills, whether in cooking, music, business or otherwise, is often the most important step in setting you up for accelerated growth and creativity Balancing consistency and experimentation: How to find a balance between committing to consistency and practise for continual improvement, and knowing when and where to push into experimentation to explore new possibilitiesEmbracing discomfort and growth: Shifting your mindset to one of growth and a willingness to step into discomfort intentionally and mindfully and reaping the personal development rewards that bringsThe role of humour and engagement in education: Strategies to enhance learning and facilitation experiences by incorporating humour and cultivating lively and interactive environmentsKey LinksNick Berman Company Road Podcast episode https://www.youtube.com/watch?v=FJpkJj0sGjwMiles Davis https://www.milesdavis.com/Tall Bob https://tallbob.com/About our guestKarl Deitz (https://www.linkedin.com/in/karldeitz/) is an entrepreneur, advisory Board member and classically trained musician on both piano and trumpet - where the left and right brain work well together.Having started his career as a professional musician with the Royal Australian Navy, Karl has gone on to raise millions for Charities, founded a cooking school for Crossfit athletes and now heads up Customer Success & Strategy for Australia's fastest growing mobile communications company, Tall Bob.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text"The more immovable that your solutions are, the greater the need to invest in that kind of thinking."Andrew KendallIn this episode you’ll hear about:Designing for impact: Strategies to more accurately understand customers needs and motivations in order to design products and services that go beyond immediate user needs to create tangible, transformative impact on people’s lives Long-term design considerations: Ensuring longevity and sustainability in design solutions by designing with future scalability and flexibility in mindEnabling creativity through safe spaces: How to tap into the full creative potential of your team and drive innovation forward by creating safe spaces in the workplace in which individuals feel comfortable and conventional thinking is challengedImpactful design through storytelling: The power of storytelling in influencing stakeholders and driving organisational change, particularly in fostering a human-centred approach to designAugmenting human creativity with AI: The secret to integrating AI as a complementary tool to harness its capabilities to enhance creativity while retaining the unique perspective and empathy inherent in human-centred designKey LinksStanford d.school https://dschool.stanford.edu/Lego Serious Play course https://www.pivotalplay.com.au/Victoria's Department of Transport and Planning https://www.vic.gov.au/department-transport-and-planningConcorde https://www.britannica.com/technology/ConcordeLego Fender Guitar https://www.lego.com/en-au/product/lego-ideas-fender-stratocaster-21329About our guestAndrew Kendall (https://www.linkedin.com/in/andrew-kendall-25a09714/) believes that solving problems creatively drives better outcomes.  At age 15, he'd impressed the people at the Lego toy company so much they hired him. Andrew is now an experienced Strategic Thinker,  Consultant and Facilitator specialising in the areas of Customer Experience and  Service Design using collaborative, imaginative and creative ways to drive Customer centred design outcomes. Andrew is currently a Customer Lead at Victoria’s Department of Transport and Planning.As a graduate of Stanford University’s d.school program, Andrew applies proven techniques and methods to build empathy, create customer insights and ideate these to create concepts and prototypes with stakeholders. Andrew's key strength is knowing how to engage the right strategic partnerships and stimulate conversation at the Senior Leadership level.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in CX, Product Management, Design Thinking and Service Design and For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text“When it comes to AI, we talk about augmenting not replacing. We want this to be about how do I augment the individual and give them superpowers so they can do amazing things and liberate their time? How do we make 5 people worth 10 people?”Gareth RydonIn this episode, you’ll hear about:AI adoption in 2024: Exploring the scale and speed at which AI is being adopted, the different approaches companies are taking & the key implications for organisations in 2024Evolution of AI use cases: How AI applications have evolved from basic tasks to more advanced functions and how opportunities for use are expected to continue to evolve into this year Organisation challenges in AI: The key barriers that companies are facing in adopting AI and strategies to simplify the process for efficiency & augmentationAI vs humanity: Understanding where and how AI technology still falls short compared to human abilities and where the key value of humans still lies Engaging kids with AI: The ethics of introducing kids to AI and how to do so in a way that prepares them for the future and harnesses their creativity but protects the formation of their in-person skills & human connectionsKey linksEp. 29 with Sarah Kaur https://www.youtube.com/watch?v=5GEMbbWssyoFriyay.AI https://www.friyay.ai/RambleFix https://ramblefix.com/Otter AI https://otter.ai/Ethan Mollick https://mgmt.wharton.upenn.edu/profile/emollick/Llama by Meta https://llama.meta.com/DALL·E 3 https://openai.com/dall-e-3Napster https://www.napster.com/Ep. 23 with Dr. Gus https://www.youtube.com/watch?v=25jctgmeEVIAbout our guestGareth Rydon (https://www.linkedin.com/in/garethrydon) works as a service designer, applying this to building generative AI tools for clients. His happy place is when he is talking to and learning from people so that he can help them solve their problems in sustainable, creative ways.Having previously held roles at Stone & Chalk, Rightpoint and the ATO, he is now the co-founder of Friyay.ai, a generative AI studio which identifies the human experience to augment and then design generative AI solutions.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in Innovation, CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text“I’m 46 and I'm going to continue to do new stuff constantly my entire life. It's going to challenge me. I'm going to be uncomfortable with it. And the neurons in my mind will keep developing the ability to be adaptable if I keep challenging myself.”Nick BermanIn this episode, you’ll hear about:Balancing personal & professional life: How to regularly assess emotion states, seek equilibrium and create space for introspection to live in balance and mindfulnessNick’s primary philosophy on self-growth: Understanding the choices you have available in life & learning to take ‘left turns’ to continuously push personal boundaries and growth through discomfortDetecting & dealing with overwhelm: How to recognise early states of overwhelm and take actional steps early to avoid breakdownBuilding trusting & authentic relationships: Steps to establishing trust with yourself, and those around you in a professional social contextChanging ahead of change: Acknowledging the changing state of the world and learning how to actively make changes to your life, routine and mindset to adapt in advanceKey linksVipassana Silent Retreat https://www.dhamma.org.au/Brené Brown https://brenebrown.com/Tony Robbins https://www.tonyrobbins.com/Qigong https://www.nccih.nih.gov/health/qigong-what-you-need-to-knowHireGround https://www.hireground.co/Breathwork https://health.clevelandclinic.org/breathwork/About our guestA self-titled ‘specialist in being nice to people’, Nick Berman (https://www.linkedin.com/in/batmanbeard/) is a purpose career coach and founder of HireGround. With over 15 years experience in recruiting for creative roles, from graphic designers to marketing managers, he started his current business to ensure that the work he does can offer “true career guidance, honest connections and long-term support.”About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in Innovation, CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally.For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a text“In fact, there’s nothing normal. Everything is what we make of it to a certain extent.”Dr. Marco MottaIn this episode, you’ll hear about:Data storytelling: How to present data in a means to create shared understanding across an organisation and use narrative techniques to make it personable, digestible and immersiveMitigating data literacy: Establishing an evidence-driven culture by bridging the data literacy gap in an organisation and increasing the capacity for informed decision-makingThe responsibility of data stewardship: Delegating roles for data management and ensuring privacy, confidentiality and integrity is maintained when utilising dataData visualisation: Why the visualisation of data can completely change how it’s received & top dataviz strategies for ensuring it achieves the purpose you’re afterThe power of philosophy and critical thinking: Why its valuable to deploy philosophical techniques into consulting and data analysis to ensure decisions are rooted and strategically consideredKey LinksHeidegger: https://plato.stanford.edu/entries/heidegger/Phenomenology: https://plato.stanford.edu/entries/phenomenology/Arnold Hauser: https://arthistorians.info/hausera/Sapiens book: https://www.amazon.com.au/Sapiens-Humankind-Yuval-Noah-Harari/Transport of Main Roads: https://www.tmr.qld.gov.au/Hamlet’s Mill: https://www.goodreads.com/en/book/show/1439Translink: https://translink.com.au/About our guest Dr Marco Motta (https://www.linkedin.com/in/mottamarco01) is the Managing Director of Motta Consulting, a boutique organisation that specialises in data analysis and visualisation. He has a strong track-record transforming the performance reporting culture of large organisations, using data storytelling to craft business stories that break silos and support good decisions. He marries this with a doctorate in philosophy from the University of Queensland and uses his background in critical thinking to help organisations and clients identify, define, break-down and solve complex business challenges.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in Innovation, CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/