On the 20th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with David Smoley. David has had a storied career, leading technology teams at several large and defining companies, including General Electric, Flex, and AstraZeneca. Most recently, he led an engineering team as a VP at Apple. Today, David shares anecdotes about being an early advocate for innovation, best practices for collaborating with startups, and his experiences with hands-on digital transformation.Quick hits from David:On digital transformation: “Digital transformation depends on your starting point. What would be a radical digital transformation for one company might be meaningless to another company. I think of digital transformation as being very contextual around a particular situation or problem that you're trying to solve."On enterprise IT executives’ relationships with startups: “It’s this great quid pro quo where you're looking for cool technology and smart people who can help you in your role as a tech leader and [startups] are looking for smart tech leaders who are going to help them develop great products and great companies.”On the ethos of being a technologist: “One of the things you have to love if you're a technologist is living on that edge of what's possible and what are the risks, and getting people to see your side of what the possibilities are.”Recent Book Recommendation: World Class IT by Peter High--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/.Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

On the 19th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Tom Cullen, CIO of Corsair. Before Corsair, Tom has been CIO at several large and defining companies, including JUUL Labs, Peet's Coffee & Tea, and Driscoll's. Today, Tom shares fascinating ways Driscoll's has harnessed technology, including leveraging blockchain to trace berry provenance, Corsair's utilization of data to enhance custom configurations for customers' gaming setups, and best practices for partnering with startups.Quick hits from Tom:On keeping things simple as a CIO: "Technologists love to overcomplicate things, build a big Rube Goldberg design just because you can…I think your job as a technologist, as an architect, as a CIO in my case, is to bridge that gap between process standardization, business enablement for scale and leverage and growth in the future, while also keeping your technology stack as standard as you can."On what Driscoll's real business is: "What's interesting about Driscoll's is that they develop proprietary berry genetics and patent them. That's why the berries are so good. It's not your university variety that's just replicated, they're special and they're actually patented…one of my favorite things to say while I was there, just for impact, which is mostly true, is Driscoll's is a multibillion-dollar berry company that doesn't grow any berries."On blockchain helping with berry provenance: "[At Driscoll's], we partnered with other companies to do a blockchain experiment. We started looking at different traceability mechanisms around food and certification of food. Is it actually organic? Is it shade grown? How are the workers treated? Is their child labor deployed?  There's a lot of factors that play into that in any type of global manufacturing. We started a blockchain pilot with IBM to look at food traceability. So you could trace your product all the way back to the farm harvest date and what are the certificates and certifications of that farm…it was super fun to be involved in a pilot like that because you're using what some would consider a cryptocurrency technology, to solve a food traceability product issue."On Corsair harnessing data for better customer experiences: "We have software products, one in particular called iCue that sits on the computer and controls all of your devices. If you had iCue right now, it could control your microphone, your lighting, your computer; and if you're a gamer, everything interacts at once, which is super cool. iCue throws off a lot of important data about how you're using products and what you're actually doing. We're trying to ingest and correlate data that shows not only product usage, but consumer behavior online. We're hoping to get into the social aspect as well and ingest that data to better understand how customers use our products, what type of activities they do, and how they engage in the further community."Recent Book Recommendation: Leaders Eat Last by Simon Sinek--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

On the 18th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Akash Khurana, Executive Vice President and Chief Information Officer of Wesco International. With over 18,000 employees and $20 billion of revenue, Wesco is a leading provider of electrical, industrial, and communications MRO and OEM products, supplying vital infrastructure in countries across the world. Today, Akash shares his insights on digital transformation, the role of data in optimizing customer experiences, and the importance of AI in driving business outcomes.Quick hits from Akash:On AI optimizing product recommendations: "One area that we have seen significant improvements is product recommendation. We have massive data from our end-to-end value chain. [In the past] as we responded to commercial proposals, it was all about how we go to the product set that is available, the product set that a sales rep is familiar with. And that was the past, right? It was very linear in terms of responses. Using AI, we are able to now provide not only one linear option to our sales representatives, but we are able to provide multiple recommendations with different profiles, and different availability metrics, which allow much better capability for our sales organization to deliver to our demands customer commitments.”On AI’s increasingly important role at Wesco: “​​We have something we call the ‘AI Factory.’ And every business model, every opportunity that we think of, we take a lens of ‘what can AI do in this area?’ You really need to make it part of your operating model so that it becomes the way you operate, the way you think about technology, the way you think about providing services and solutions.”On how Akash defines digital transformation: “The way I define it is in terms of leveraging digital to create new value channels for the organization, whether it's through new products, new services, new solutions, new ways of going to market, new ways of engaging with customers, new ways of doing business with our partner ecosystems, new ways of tapping into innovation capability of the organization.Recent Book Recommendation: Creative Construction by Gary Pisano--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Josh Meer and Luke Reiser.

On the 17th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Diane Jurgens, EVP & CIO of The Walt Disney Company. Disney is an American multinational entertainment and mass media company, pioneering experiences in film, TV, theme parks, and more. Today, Diane shares how Disney uses technology to create magical experiences for their guests, next-generation innovations that reimagine film production, and her best practices for building a culture of innovation. Quick hits from Diane:On Disney’s next-generation film production technology:  “We do a lot of our filming on stages with something called Stagecraft, which is an integrated, virtual production environment. In traditional movie making, you'll construct a physical set but then you might film with a green screen. With Stagecraft, instead of virtual post production, it’s displayed live; you have these physically constructed partial sets that allow the directors, actors and the camera operators to position themselves accordingly. Then you have a much more expansive virtual reality set with models from different cities, different countries, even different worlds and shoot live to that. It allows actors to see and visualize what they're actually shooting in; it's really unparalleled creativity to render this in real time.”On Disney utilizing animatronics at their theme parks: “My nephew loves Spiderman and we were at Avenger’s Campus. If you've been there, Spiderman comes out and interacts with the audience and then he crawls up high on the building and does a major flip in the air and lands on the other building. Well, our imagineers actually have designed and built animatronics. So my nephew absolutely could not believe that was not a person.”On Disney’s partnership with startup ecosystems: “The accelerator program starts by vetting a large number of startups and this year the theme was Web3. And out of those companies, they narrow it down to a smaller number and then senior leadership gets together and we listen to their pitches on their technology. Our executive sponsors in different business units give them meaningful feedback on the applicability of their technology, but also some coaching and mentoring on how to work with large companies like Disney.”On Disney’s customer centricity: “100% of the focus of everybody who comes to work at Disney is how to delight, and that storytelling in surprising people. At D23, we unveiled Avatar, the next 3D movie from James Cameron, and to see the surprise and delight [was amazing]. That movie was made with the audience in mind [in terms of] how to make that immersive experience as best as it can be.”Recent Book Recommendation: Investments Unlimited by Helen Beal--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Josh Meer and Luke Reiser

On the 16th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Sigal Zarmi, former International CIO & Head of Transformation at Morgan Stanley. Sigal is a seasoned technology executive, having spent time at some of the world’s leading companies including Morgan Stanley, PwC, and General Electric. Currently, she’s on the board at a number of innovative startups including HashiCorp, DataRobot, and more. Today, Sigal shares how data in the cloud is enhancing customer experiences, her perspective on building a culture of innovation, and the best frameworks for partnerships with startups. Quick hits from Sigal:On GE creating algorithms to help franchisors through a standalone app: “A unit of GE Capital was financing franchisors when they were opening new stores. Our app could help a franchise figure out where the best place would be to open based on location, cost of living, and car traffic data. We knew how many cars and people were moving through the area, where the hospitals, schools, and  city government offices in the area were. Based on that data, we created an algorithm that recommended a place for franchisors to open.”On common misconceptions startups have when attempting to sell to enterprise customers: “I've talked to so many companies that think that just their technology should sell itself. ‘It's obvious what our technology does.’ That never happens. Technology does not sell itself.”On what to remember when selling to enterprise companies: “First, it takes a long time to sell to large complex organizations. Second, focus on security up front and make sure you know how to answer any questions around security. Third, make sure that your product fully answers customer needs. Sometimes products just answer a feature that is solving a specific problem. I wouldn't buy something that only solves a feature because that might be acquired or developed by a competitor. So think about the platform you're building rather than just a feature.”Recent Book Recommendation:The Psychology of Executive Coaching by Bruce Peltier--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog Enterprise Software Innovators is produced by Luke Reiser and Josh Meer

On the 15th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Sanjay Srivastava, Chief Digital Officer at Genpact. Genpact is a global professional services company with over 100,000 employees that enables the world's largest companies to digitally transform. Today, Sanjay shares how companies should approach driving true digital transformation and his perspective on the tremendous potential of AI.Quick hits from Sanjay:On how technology fits into the business: "I used to be all tech, tech, tech. And I realized tech is no longer the long pole in the tent. It's about people, processes, data, orchestration, and change management, all great things that need to happen for tech to deliver results."On how to think about applications of AI: “Often [people] think about AI, it’s these big massive  things like autonomous driving…the reality is you have to put all that aside. Think about ‘small’ AI, like utilities and tool kits. It's things like NLP: NLP is ahead of human capability today. Computer vision is actually almost at human capability. Voice to text is pretty close if not at human capability. Think about day-to-day business processes and efficiency.”On how tomorrow’s workforce can harness AI’s potential: “I always like to say that the world doesn't really need another machine learning engineer…what the world really needs is a finance and accounting specialist that understands machine learning; a manufacturing engineer that also understands computer vision; a data scientist that actually gets pattern recognition. It’s this idea of the intersection of sciences that becomes very important.”On the difference between digital transformation and digitization: "Digital transformation is a big word these days, and it often gets used in the same way that digitization gets used. The reality is those two words, though interchangeable at times, couldn't be further apart in meaning. When we talk about digitization, it's about taking an end-to-end process, breaking it down into its components, and automating every single piece. You've got an end-to-end process that is faster, scalable, more efficient, and more reliable. But the work remains the same; it's just done faster. When you do digital transformation, you're redesigning the value chain, rethinking the experience, and delivering a much more sticky endpoint to a client. You are using new emerging technologies and get a redesigned end-to-end value proposition. The work that’s left behind is now different and new. Digital transformation is about orchestrating change in the dimensions of people, processes, data, and technology." Recent Book Recommendation: Think Again by Adam Grant--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Find more great lessons from tech leaders and enterprise software experts at enterprisesoftware.blog.Enterprise Software Innovators is produced by Josh Meer and Luke Reiser

On the 14th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Alvina Antar, Chief Information Officer at Okta. Okta is a leading workforce identity provider and helps some of the world’s largest companies connect people and technology in a secure environment. Today, Alvina shares her perspective on the importance of data decentralization and her insights on best practices for product-led technology organizations. Quick hits from Alvina:On the importance of data availability: “Data and insights at the speed of the business is huge for us. [With Okta] being a high growth organization, we’re positioning ourselves to accelerate our self-service capabilities and democratize data for every employee. That means not just having the enterprise data capabilities within business technology, but being able to make that data accessible to everyone [in the organization].”On Okta’s IT organizational structure: “A lot of times as a business technology or IT function we get challenged with dates..the business says ‘you know, I need this at the beginning of the fiscal year, it's required.’ And the dates are already given to us before we've even assessed the scope, let alone understand what's gonna take to actually deliver…We operate as a product and engineering organization for the company that's running our business. And so just as product and engineering isn't pressured [since] they're the experts of the technology that they're delivering to sell, we should have that same mindset and that is why myself and many of my peers are embracing this new product operating model, [because] it's not just a name change. You don't just move people and move their titles. It's a mindshift in thinking of operating as a product organization.”On how startups can best pitch themselves: “The startups I spend the most time with are those that take the time to understand my strategies and how their product can help me be successful. And so they're not just pitching their product in their generic way but they actually understand the challenges that I'm facing and share stories - not at the surface level but at a level that would relate to me and to my team.”Recent Book Recommendations:Zero to IPO by Frederic KerrestUnapologetically Ambitious by Shellye Archambeau--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Find more great lessons from tech leaders and enterprise software experts at enterprisesoftware.blog.Enterprise Software Innovators is produced by Josh Meer and Luke Reiser

On the 13th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Bashir Agboola, Chief Technology Officer at Hospital for Special Surgery. HSS is one of the preeminent medical institutions in the world, specializing in orthopedics and providing care to patients from over 100 different countries. Today, Bashir shares his perspective on digital transformation, the exciting technologies HSS is deploying to improve patient outcomes, and insights into upcoming step changes in the healthcare industry. Quick hits from Bashir:On HSS utilizing 3D printing: “We have the first in-hospital 3D printing of joints. This was a project we did in collaboration with a European company to set up an FDA regulated facility at the hospital to print the joints for acute procedures. So for things like that of course you might think, ‘3D printing, is that digital?’ Of course…it's all along the line of digital transformation. The modern total knee replacement was developed at HSS close to 50 years ago. So being able to do 3D printing of implants for those acute situations is just in line with that tradition of groundbreaking innovation.”On HSS accelerating its digital transformation during COVID-19: “We went from an organization that as of 2019 probably had less than 1% of our workforce working remotely to within March of 2020, a third of the organization was working from home, so we had to enable that technology. For me and other infrastructure and operations leaders in healthcare it was ‘finally, yes. This is what we've been saying all along, we need to focus on digital workplace transformation…’[For perspective], in all of 2019 we had less than 1500 telehealth sessions. 12 months later, we had over 123,000 telehealth sessions.”On the future of healthcare delivery: “The future of healthcare has us consuming care virtually more and in ambulatory settings whether it's in-home or in a clinical setting. To put things in perspective, for the first 150 years of HSS, we did surgery at the hospital. In the last five years, we've opened a number of ambulatory surgical care centers where you go in, you get that meniscus tear repaired and you go back home. You don't have to stay in a hospital setting.”On blockchain’s use cases for healthcare: “People have also talked about tackling the problems of counterfeit therapeutics, which is a big problem, particularly in the developing world. There are counterfeit drugs in pharmacies all over Africa and other parts of the world. Leveraging the blockchain to track the provenance of that drug or any other thing for which you want to track the provenance, the decentralized nature of the blockchain can allow us to do that.”Recent Book Recommendation: The First 90 Days by Michael D. Watkins--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Find more great lessons from tech leaders and enterprise software experts at enterprisesoftware.blog.Enterprise Software Innovators is produced by Josh Meer, Luke Reiser

On the 12th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Bijoy Sagar, Chief Information Technology and Digital Transformation Officer at Bayer. As one of the largest pharmaceutical companies in the world, Bayer positively impacts billions of people through technology innovations across healthcare, agriculture, and biotech. Today, Bijoy shares how Bayer is deploying digital farming practices, his perspective on AI, and the best methodologies for partnering with startups. Quick hits from Bijoy:On Bayer deploying drones to optimize farming practices: “We have drones over 73 million acres where we're collecting data real time on the field. We have satellite data coming in. We actually acquired a company to get the data so you can actually predict how much soil moisture is there in one square meter of the land. And then you can actually use algorithms to predict how much seed you plant there and how much do you water? What kind of resources do you need there so that you can actually grow, get the best outcome for the farmers in the most sustainable way? This may not be the most critical digital topic somebody would think about until you think about the fact that this is the food you're eating every day.”On building mission-driven teams: “​​You have to have everybody be mission driven. We spend a lot of time purposefully looking at ‘how do we build the teams together, how do we actually get them to be mission focused?’ I don't start a single presentation without first referencing our mission and purpose, ‘Health for All, Hunger for None.’ I always remind them you are here every single day because there is a patient at the end of the journey, there's a farmer at the end of the journey…You cannot go solve problems of tomorrow with the tools of yesterday.”On the technology frontiers of the future: “The best is yet to come. And what do I mean by that? Some of the really complex pharmaceutical problems such as protein folding would require a 1000 qubit computer right now. We are playing with 40 qubit, so it's gonna be amazing but we're not there yet. So I don't want people to sort of feel like yeah, this is the pinnacle of digital; I don't believe that. I think we will look back six years from now and say my God, those were primitive days!On step changes coming to medicine: “With better models with stronger AI, [in the future, we will have] the ability to do protein folding and visualizations. We should be able to treat Parkinson's disease and cure it. I'm happy to predict and we'll see if I'm true or not in 10 years that Parkinson's will be a curable disease, not even necessarily a manageable disease.”On the framework for engaging with startups: “Look for non weaknesses in the way of solving a problem. I always tell people, if band aid and bailing wire is the cheapest, best, most reliable way to solve a problem, that's fine because there is a role for a band aid and bailing wire, otherwise we wouldn't be making those things, right? So I wouldn't look for a startup to invent a problem to solve. As you say, if you only have a hammer, then every problem looks like a nail.”Recent book recommendation: Sapiens by Yuval Noah Harari--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Find more great lessons from tech leaders and enterprise software experts at enterprisesoftware.blog.Enterprise Software Innovators is produced by Josh Meer and Luke Reiser

On the 11th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Mel Crocker, Chief Information Officer at Air Canada. As the largest airline in Canada, Air Canada is responsible for tens of millions of passengers every year, flying to destinations across the globe. In his nearly five years at the company, Mel has overseen a range of digital transformation initiatives. Today, he joins the show to share how technology deployment is enhancing the customer experience and his insights on AI, data, and the future of air travel. Quick hits from Mel:On AI helping optimize airplane maintenance processes: "Picture how are you going to track all of your inventory, watch what happens throughout a year, and then preposition the parts where they're probably most needed as time goes on, such that if you do have to cancel an aircraft, you can either fix it very rapidly or if you have to delay a flight, you can fix it very rapidly. or at the very least you've got another aircraft somewhat available. When you're running a complex network, you don't have planes all over the place. That becomes almost unsustainable. You've got to be incredibly thoughtful about maintenance and things like that. That's where we absolutely throw a lot of AI at to try and get very smart at this."On future forms of air travel: "There's no doubt you've seen eVTOL, these electric vehicles or electric vertical takeoff and landing technologies. On a small scale, I think that's quite real. I think people are going to be able to order a flight in the same way that they order an Uber, then go from point A to point B through the air versus on the ground. I don't think it's that far from reality now. There's a lot of companies pushing hard on this, I think it's real."On the complexity of air travel logistics: "We hold some love for rocket scientists, they got to figure this out. It's a one-time, you take off from here, you fly to the moon, you slingshot around, you come back. Well if you think about it, try and do that with 240 aircraft that are going to various destinations. You have to coordinate the passengers with their bags, ideally, then you've got to follow all the regulations from all the different countries to make sure you're not breaking any of those and then right in the middle of it, Russia attacks Ukraine and you have to change your network on the fly and make all this happen. Some days I wish I worked for NASA, it'd be a lot simpler."Recent book recommendation: Peak Mind by Amishi Jha --Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Find more great lessons from tech leaders and enterprise software experts at enterprisesoftware.blog.Enterprise Software Innovators is produced by Josh Meer and Luke Reiser