The New Automation Mindset: AI + Automation + Integration

Dominik Wittenbeck, Group CTO of SNP Group, shares insights on transforming from SAP consultancy to a global automation software provider. He discusses SNP's strategies in tackling SAP's complexity and the role of automation in empowering teams. Dominik emphasizes the importance of flexible, modular tools for scaling and reducing project risks. He also highlights how generative AI is set to accelerate transformation, enabling easier onboarding and uncovering new opportunities. Listeners gain actionable guidance on navigating modern automation challenges.

In this episode, Markus sits down with Michael Lebron, Head of Digital Applications and Shared Services at Canon, to discuss how Canon is integrating Generative AI into its operations through a cross-functional committee focused on intelligent automation. Drawing from his experience leading enterprise architecture and innovation initiatives, Michael shares how the committee evolved from addressing AI-related risks to enabling productivity, creativity, and scale across departments. From upskilling employees and securing executive buy-in to deploying AI agents for process automation, this episode provides a practical blueprint for enterprise leaders looking to operationalize AI in a secure, scalable, and value-driven way.Timestamps00:00 Episode Start02:40 Canon's Gen AI Committee06:25 Moving past a fear mindset11:55 A spotlight on technologists14:45 AI Integrated22:20 The massive unlock with unstructured data28:45 Analyzing the ROI of AI implementation32:10 How these tools are democratizing knowledge across organizations39:35 Is fear holding us back?43:25 Michael's adviceEpisode Key TakeawaysExecutive alignment is non-negotiable: Success with GenAI starts at the top. Canon’s committee model shows that broad adoption and cultural change only happen when executive leadership actively champions the vision.Democratization drives enterprise scale: GenAI lowers the barrier to technical innovation, enabling non-technical staff to ideate, experiment, and contribute. This shift is redefining what it means to be “digital ready” in the enterprise.Education eliminates fear: Resistance to AI often stems from a lack of understanding. Canon's emphasis on hands-on training, internal advocacy, and use-case transparency helps mitigate fear and build enterprise readiness.Top Quotes"When we started the AI committee, it wasn’t just to control risks, it was to unlock productivity and creativity while protecting the company. We built policies not to suppress, but to encourage innovation safely. That balance of governance and enablement has been critical to our success.""Generative AI is removing barriers to innovation. You no longer need to be a seasoned developer to build real applications or automate business tasks. It’s democratizing expertise, allowing people with curiosity, not just technical skill, to drive transformation.""This isn’t just about deploying tools. It’s a shift in DNA, in how we work and think. From executive strategy down to individual workflows, every function at Canon is now evaluating how AI can enhance efficiency and customer experience. It’s a complete cultural evolution."

John Miller, VP of Consumer and Retail Solutions at AT&T, dives into the company’s bold strides in AI. He reveals how AT&T's Assistant, a GPT-style interface, is reshaping employee efficiency and customer service interactions. Miller discusses modernizing legacy systems with AI, showing that decades-old technology can evolve seamlessly. The conversation highlights the balance between automation and meaningful customer engagement, and the necessity of leveraging unstructured data to enhance AI capabilities. A must-listen for enterprises looking to transform!

In this discussion, Manish Sood, CEO and Founder of Reltio, shares insights on revolutionizing data management with an API-first approach. He highlights the critical role of unifying data to eliminate silos, boosting efficiency in an AI-driven landscape. The conversation dives into how AI can enhance data quality and automate business workflows, making it easier for organizations to adapt. Manish also envisions integrating AI agents for streamlined processes, emphasizing the need for modern strategies to future-proof operations.

Michael Heric, a Senior Partner at Bain & Company, shares his extensive 25 years of expertise in enterprise automation. He discusses the shift from traditional RPA to the age of generative AI, highlighting its impact on workplace efficiency. Michael explores the challenges corporate back offices face, particularly in data management and adoption hurdles. He emphasizes the need for structured change management and iterative approaches in leveraging AI, while also touching on the exciting potential of AI agents in enhancing collaboration and productivity.

Michael Smith, former CIO at Estee Lauder and co-founder of TechPACT, teams up with Earl Newsome, CIO of Commons and Army veteran, to discuss their mission for diversity in tech. They delve into the 'plus one' mindset for actionable inclusion and strategies for equitable hiring. The conversation covers overcoming resistance to DEI initiatives, the need for allyship, and responsible AI adoption. They emphasize the importance of bridging the digital divide while encouraging tech leaders to take part in this transformative movement.

Ramak Robinson, Head of Integration at H&M, leads the charge in digital transformation through APIs and event-driven architectures. He shares insights on how H&M scaled from 17 to over 600 APIs, emphasizing the role of orchestration in enhancing agility. The conversation highlights the cultural shift in fostering collaboration between IT and business teams. Ramak also explores the future of IT, discussing the impact of generative AI on business processes and the importance of combining human oversight with innovative technology for effective integration.

Junior Brandt, Chief Architect and CEO of Co Valere, shares his insights on the dynamic landscape of enterprise architecture. He discusses the shift from monolithic ERP systems to composable architectures, emphasizing agility and adaptability. The impact of COVID-19 and the rise of automation tools like Workato are explored, along with how AI is reshaping the architect's mindset. Junior also highlights the importance of effective integration to streamline processes and overcome challenges faced by traditional architects.

Lutz Beck, CIO of Daimler Truck North America, brings his extensive automotive experience to the forefront as he discusses the evolution of the truck industry. He reveals how generative AI and data management are pivotal in enhancing operational efficiency. Lutz emphasizes the role of AI agents in automating routines and improving customer service. He provides insights on modernizing legacy systems and stresses the need for robust data governance to drive innovation. Tune in for practical advice on navigating the future of AI and automation.

Arul Arogyanathan, CIO of Village Roadshow, leads transformative initiatives in IT modernization and business collaboration. He shares insights on navigating pandemic disruptions and emphasizes a 'do more with less' philosophy. Discover how Village Roadshow embraced composable architecture, enabling greater agility and efficiency. Arul offers practical advice for fostering innovation and building a tech foundation ready for future challenges. Tune in for lessons on integrating technology strategically while enhancing customer experiences!