Grow A Small Business Podcast

In this engaging episode the guest, Brook Borup, founder of My Clone Solution, based in the USA. Shares invaluable insights on scaling her business to over 600 clients and generating multi-million dollar revenue. Her thought leadership focuses on growth strategies and effective time management, offering practical tips for small business owners seeking rapid expansion while balancing work-life demands. Tune in to discover her secrets for business success. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: The hardest challenge she highlighted in growing a small business is the struggle of not knowing how to efficiently manage the business aspects despite being skilled in the service or product offered. Brook Borup mentioned "The E Myth" as her favorite business book. This book seems to have made a significant impact on her, emphasizing the importance of systemizing and structuring a business effectively. Brook is a sprint learner, emphasizes the importance of podcasts for diverse skill acquisition. Strategic use of podcasts, like focusing on SEO-related content, aids professional development. Brook Borup emphasized a tailored CRM (Customer Relationship Management) as a pivotal tool for small business growth, enabling streamlined operations and efficient customer interactions, contributing immensely to sustained expansion. Brook Borup's advice to her younger self embarking on entrepreneurship nine years ago would be to sharpen her messaging promptly. Clear and concise communication about her business's essence would have facilitated better networking and streamlined client understanding, ensuring smoother growth. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: Understanding priorities is key – if everything's a priority, nothing is – Brook Borup Jobs can be trained, personality cannot – it's the personality that makes or breaks your business – Brook Borup Be efficient and productive with your time, while ensuring a balance between work and personal life – Brook Borup

In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business. Welcome to the "Grow a Small Business" podcast with your host, Troy Trewin. In this episode, Troy interviews Liz Raad from Brisbane Angels based in Australia. In this podcast episode, Liz Raad, an angel investor associated with Brisbane Angels, engages in a detailed discussion about the nuances of angel investing with host Troy Trewin. Together, they delve into the crucial factors that draw angel investors to startups, placing particular emphasis on qualities such as uniqueness, market potential, and the calibre of the founding team. Liz underscores the indispensable role of persistence for founders, stresses the importance of thorough preparation, and outlines how forging connections with angel groups and incubators can greatly benefit aspiring entrepreneurs seeking angel investments. In another Episode 453, Troy interviews Matt Raad, who is a husband and also a partner of Liz Raad. Matt highlights the significance of possessing sales expertise, a commitment to continuous learning, and a forward-thinking approach for fostering business growth and achieving success. The conversation sheds light on the pivotal roles played by mentors and strategic planning in attaining successful business exits. Key Takeaways for Small Business Owners: Understanding Angel Investing: Liz Raad shares insights into angel investing, emphasising that it involves early-stage businesses beyond friends and family funding, requiring financial injections for growth. Angel Investors and Business Growth: Angel investors bring more than money; they offer expertise, connections, and experience to help businesses scale from small to significant levels. What Angel Investors Seek: Raad highlights six key elements that attract angel investors: uniqueness, a substantial market, protection or speed to market, a solid marketing strategy, a competent team, and a persistent, enthusiastic founder. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Success and Failure in Angel Investing: While success stories can be highly rewarding, failures often stem from founder-related issues, market changes, or regulatory hurdles. Persistence and commitment are crucial for founders. Team Dynamics and Angel Investment: The importance of selecting the right co-founders/partners is underscored, as well as the role of angel investors in assisting founders to build effective teams. Resources and Preparation: Small business owners aspiring for angel investment should connect with local angel groups, seek incubators or accelerators for guidance, and understand the language and requirements of angel investors. One action small business owners can take: Liz Raad advises small business owners to connect with local angel investor groups and explore incubators or accelerators for business preparation, pitch structuring, and understanding angel investing language, enhancing their chances of securing angel investments. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. 👇 Quotable quotes from our special Grow A Small Business podcast guest: Persistence is key in navigating the challenges of entrepreneurship – Liz Raad Incubators and accelerators prepare entrepreneurs to speak the language of angel investing – Liz Raad Connecting with local angel investor groups can significantly boost funding prospects– Liz Raad

In this GASB Podcast episode, James Henderson from DSEG, a seasoned small business owner, based in Australia. Shares invaluable advice on business growth. Henderson stresses the need for a multifaceted focus in business, advocating for a balanced approach and emphasizing the importance of strong corporate governance. He underscores the value of relationships, particularly with bankers, and reflects on the significance of learning from sports analogies for effective business management. Overall, Henderson's insights revolve around holistic management, team importance, and continual learning for sustained small business growth. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Michael delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: James Henderson identifies the most challenging aspect in growing a small business as ensuring a comprehensive focus. He emphasizes the necessity to not get distracted by a couple of things a business might excel at, but rather to maintain attention across revenue generation, service delivery, people management, governance, and other critical business facets. James Henderson mentions "How to Win Friends and Influence People" by Dale Carnegie as his favorite business book. He acknowledges the significant impact this book has had on him, having read it multiple times since the late 80s. Surprisingly, James admits to having little time for podcasts and online learning tools, expressing a bit of regret about this. However, he acknowledges the potential benefits and suggests that becoming an avid listener of growth-focused podcasts could be a positive habit. James Henderson highlighted the importance of having a strong relationship with a reliable banker as an essential tool for business growth. On day one, starting out, James Henderson would advise getting a top-notch right-hand person. Reflecting on his journey, he stressed the importance of finding a dedicated and capable second-in-command (2IC) who understands the business intricacies and can effectively support its growth and operations. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: A good banker is crucial, build and maintain a strong relationship even when you don't need help — James Henderson Listening more than speaking will be the game changer, it impacts interactions with employees and customers — James Henderson Don't take your eye off every aspect of what you need to do to be a successful business – James Henderson

In this captivating episode, Troy interviews Evan Kostopoulos, the entrepreneurial mind behind York Hamilton, discussing Evan's remarkable journey from an elite athlete to a successful business owner. Evan delves into the challenges he faced, sharing invaluable insights on scaling a business from part-time beginnings to over 150 employees with nothing other than a $17,000 investment on personal development. He emphasizes the importance of resilience, intuition, and the pursuit of the right mentors for small business owners, offering actionable tips on business growth and personal development. Troy recommended to our guest and listeners to read the book "Beyond Entrepreneurship 2.0" by James Collin and William Lazier—a pioneering guide that explores the evolution of businesses into enduring great companies. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: Evan Kostopoulos shares that the most challenging period when growing a small business is the initial phase, particularly the first 6 to 12 months. The challenge lies in persevering through this tough period with resilience, discipline, and humility without prematurely giving up. Evan Kostopoulos mentioned "Think and Grow Rich" by Napoleon Hill as his favorite business book. He also highlighted other influential reads, including "The Way of the Peaceful Warrior" and recommended business strategy books like "Good to Great" and "Scaling Up." Listening to "Diary of a CEO" by Stephen is a recommended strategy. Evan Kostopoulos highlights its informative content featuring prominent entrepreneurs, making it an invaluable resource for continual learning and professional development. Evan Kostopoulos recommends Chat GPT as a powerful tool for automating and streamlining processes in small businesses if used correctly. He acknowledges its potential, emphasizing the need to understand its functionality. Evan Kostopoulos would advise his younger self to start a business to "Trust Your Gut." His recommendation would likely emphasize the importance of listening to intuition and instincts, urging himself to follow that internal compass, especially when faced with tough decisions or uncertainties in business. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: Being present in the moment, balancing work and personal life, is a constant challenge but necessary for sustainable success — Evan Kostopoulos Resilience, discipline, and humility are key elements to survive the challenging initial phase of a small business — Evan Kostopoulos Investing in professional development, mentors, and self-awareness is critical for continual growth as a business owner — Evan Kostopoulos

In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business. Welcome to the "Grow a Small Business" podcast with your host, Michael Denehey. In this episode, Michael interviews John Quinn from performance well being based in New Zealand. In this episode, John Quinn, an expert in sports and business, highlights the vital role of values in recruitment and fostering a successful business. He emphasizes the significance of genuine care for employees, encouraging small business owners to understand individual motivations and prioritize consistent, sustainable habits. Tune in for practical insights on building trust, embracing change, and creating a thriving workplace culture. Key Takeaways for Small Business Owners: Recruitment Based on Values and Vision: John Quinn, with extensive experience in sports and business, emphasizes the importance of recruiting based not just on skills but on character. Identifying values and a clear vision for the business helps in aligning recruitment decisions with the organizational culture. Understanding the 'Why' Behind Behaviors: Quinn stresses the significance of understanding the reasons behind employees' behaviors. Taking the time to comprehend individual circumstances, such as family commitments or personal situations, aids in avoiding judgment and promotes empathy in the workplace. Caring for Employees: Caring for employees goes beyond the surface level. It's about genuine interest in their lives, families, and interests. This care leads to greater trust, tolerance, and a more engaged workforce. The goal is to treat employees as human beings first, allowing the human 'doing' (work performance) to follow naturally. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Consistency, Competence, and Care: The Trust Triangle: Building trust among the team involves consistency in leadership, competence in skills, but most importantly, a sense of genuine care. Employees are more likely to tolerate occasional inconsistencies or competence gaps if they feel genuinely cared for. Start Small and Sustainable Habits: Implementing changes or habits in the workplace should start small and gradually build up. It's about introducing consistent, sustainable habits, such as regular check-ins or casual conversations, that show genuine interest in employees' lives. Discomfort is a Sign of Growth: Embracing discomfort in change is a sign of growth, both personally and within the business. Change may initially be uncomfortable, but it often leads to progress and improvement. One action small business owners can take: One actionable step advised by John Quinn is to start small, consistent interactions with employees. Engage in genuine conversations, showing interest in their lives beyond work. This fosters trust, understanding, and a sense of care, ultimately creating a more connected and engaged team within the business. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. 👇 Quotable quotes from our special Grow A Small Business podcast guest: Understanding 'why' breeds empathy and reduces workplace judgment — John Quinn Care for your team: the cornerstone of trust and workplace resilience — John Quinn Consistency, competence, and genuine care build robust business trust — John Quinn

In this captivating episode, Troy Trewin welcomes Matt Raad, a seasoned entrepreneur from eBusiness Institute Australia, as they delve into Raad's 30-year business journey. Raad emphasizes the significance of sales expertise, ongoing learning, and forward-thinking for business growth and success. The conversation underscores the pivotal roles of mentors and strategic planning in achieving successful business exits. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: According to Matt Raad, the most challenging aspect in growing a small business is getting more sales. He emphasizes that acquiring additional sales is often the primary obstacle faced by numerous businesses, particularly in the modern business landscape. Matt Raad's favorite business book is "How to Win Friends and Influence People" by Dale Carnegie. He considers this book pivotal for its teachings on interpersonal relationships and basic principles of effectively interacting with people. While acknowledging the value of Gasb podcast for professional development he also recommends YouTube business channels, particularly enjoying content from Alex and Mozi, who delves into buying and selling businesses. According to Matt Raad, a functioning and converting website stands out as the essential tool for business growth. If Matt Raad could advise his younger self when starting a business, he would stress the importance of learning extensively about business, especially sales. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: Your website is your number one asset; optimize it for maximum returns — Matt Raad Learn everything about business, especially sales. It's the key to unlocking success — Matt Raad Think bigger than your current achievements; always stretch your business goals." - Matt Raad

In this podcast episode, Michael Denehey converses with Kyle Zanetto, Director of Zanetto Builders, a successful small business owner. Their conversation covers topics such as handling work in progress, optimising virtual assistants, mastering time management, and navigating the complexities of work-life balance. Kyle underscores the importance of mentorship, continuous learning, and ongoing efforts to drive business growth, offering valuable insights for achieving success. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: The most challenging aspect of growing a small business is often navigating the lack of initial business understanding, resource constraints, and managing the complexities that come with expansion. Juggling financial stability, HR management, and the dynamic demands of growth makes it a multifaceted challenge for entrepreneurs. Balancing these elements while learning to steer the business effectively often proves to be the toughest part of the growth journey. Kyle's favourite business book is "Who Not How" by Dan Sullivan, a book that emphasises building a team, delegating tasks, and finding the right people to help accelerate business growth. The preferred tool for professional development by Kyle Zanetto is Blinkist. Blinkist is an app that condenses audiobooks into key points, allowing for efficient and rapid consumption of book content, providing essential insights in a shorter amount of time compared to the full book. Kyle suggests an essential tool for business growth is to have a business coach or mentor for success. He stressed the value of seeking guidance from individuals who have already achieved success in areas where one aims to grow. He also suggested Brad Giles podcast to learn about coaching and on boarding. If Kyle Zanetto could advise his younger self as he started his business, it would likely revolve around persistence and commitment. He might encourage himself to keep pushing forward, remain persistent, and focus efforts in the right areas consistently, assuring that success would follow with unwavering commitment. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: Persistence is key— continually put the effort in the right places, and success will come in due time - Kyle Zanetto Maintaining a work-life balance is vital, don't sacrifice personal well-being for business growth - Kyle Zanetto Delegate tasks, build a team, success lies in finding people better than you to accelerate business growth - Kyle Zanetto

In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business. Welcome to the "Grow a Small Business" podcast with your host, Michael Denehey. In this episode, Michael interviews Sheena Burce from Sapphire Digital based in Sydney, Australia. In this Qff episode of "Grow a Small Business," we delve into effective prospecting and relationship-building strategies with Sheena Burce, Director of Sapphire Digital. With her extensive experience in assisting tech founders to scale and implement successful go-to-market strategies, Sheena shares invaluable insights for small business owners. Discover the importance of relationship-centric approaches, problem-solving focus, and platform targeting to maximise outreach success. Key Takeaways for Small Business Owners: Importance of Relationships: Sheena emphasises that relationships matter in business interactions. Every connection, even if it doesn't immediately lead to a desired outcome, is valuable. Maintain relationships as they often have long-term benefits. Focus on Problem Solving: Instead of just highlighting product features, focus on solving problems for your customers. Identify the three key problems your business solves and centre your messaging around these solutions. Meaningful Outreach: When reaching out to potential clients, avoid immediate sales pitches. Instead, offer value first. Provide something useful or insightful without expecting anything in return. This approach cultivates trust and fosters better relationships. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Value of In-person Networking: While online connections are valuable, meeting in person holds greater value. If possible, attend networking events or engage in face-to-face interactions to solidify relationships. Understanding Target Audience Platforms: Know where your target audience spends time online. Don't spread yourself too thin across all social media platforms; focus on the ones most relevant to your audience. For instance, for a residential service like an electrician, platforms like Facebook or Instagram might be more effective than LinkedIn. Decision-Making in Sales: Identify the actual decision-makers within your target organisations. Sometimes, the end user is not the decision-maker. Understanding this hierarchy helps tailor your sales approach effectively. One action small business owners can take: One actionable step for small business owners is to shift focus from product features to identifying and solving core problems for their customers. By understanding and addressing these key issues, businesses can tailor their messaging and solutions more effectively, resonating better with their target audience's needs. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. 👇 Quotable quotes from our special Grow A Small Business podcast guest: Continuous adaptation is key in an ever-evolving business landscape – Sheena Burce Relationships matter - they're the cornerstone of a successful business – Sheena Burce Understanding your audience platforms ensures targeted engagement – Sheena Burce

In this engaging conversation, Troy discusses business growth and insights with Braith Bamkin, founder of braithbamkin, highlighting the importance of personalization in marketing for small businesses. Bamkin shares experiences, stressing the significance of respect in workplace culture and the evolution from being a business owner to owning a business. They explore the value of ongoing learning, exit strategies, and cultivating a sustainable work-life balance. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy queries our special guest about their journey's inception, the criteria for defining success, industry reflections, and navigating the most challenging phases of business growth. He explores their passion for small business development, essential habits for owners, and perspectives on team building, victories, setbacks, and valuable advice. Additionally, Troy recommends that the special guest should explore the episode featuring Mark Ritson, who shares valuable marketing strategies. And a snapshot of the final five Grow A Small Business Questions: According to Braith Bamkin one of the hardest aspects of growing a small business is the transitioning from employee to business owner, as it requires more than ownership; it demands the development of systems, delegation, and stepping back from every operational detail. Shifting from doing the work to managing the business is a crucial mindset change for entrepreneurs during their growth journey. Braith Bamkin's top business book pick is "The Slight Edge" by Jeff Olson, lauding its emphasis on continuous small improvements, echoing his belief in consistent, incremental progress ("kaizen") for impactful business and personal development. For small business growth Braith Bamkin endorses "SendSpark," a personalised video tool Integrated into emails, it enhances engagement, adds a personal touch, and fosters connections, contributing significantly to business expansion. Braith Bamkin suggests the "How to Life" podcast hosted by Jonathan Fields as an excellent tool for professional development. Braith Bamkin's advice to his younger self when starting out in business would be to "believe in yourself." Reflecting on personal experiences, he highlights that lacking self-belief often led to less favorable outcomes. Thus, advocating the importance of self-confidence and belief in one's abilities as a crucial factor in navigating the challenges of entrepreneurship. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. 👇 Quotable quotes from our special Grow A Small Business podcast guest: In business, treating people with respect holds more value than money — Braith Bamkin Believe in yourself – it's the cornerstone of entrepreneurial triumph — Braith Bamkin Understanding the difference between owning a business and being a business owner is key — Braith Bamkin

In this GASB Podcast, host Troy Trewin interviews Olivier Wagner from 1040 Abroad, based in Toronto, Canada. Wagner discusses the growth of his tax preparation business for Americans abroad, emphasizing the value of motivated hires and the significance of a flexible company culture. The conversation delves into challenges, business tools, and reflections on Wagner's 11-year journey. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: Olivier shares that the hardest part of Growing a Small Business is overcoming the challenge of finding clients and budget-friendly advertising strategies. Olivier's favorite Business Book is – "The 4-Hour Workweek" by Tim Ferriss, emphasizing the power of delegation. Olivier's preferred tools for professional development is, "Typical MBA" to tech blogs, offer valuable Essential Tools for Business Growth. Olivier suggests an essential tool for business growth is using Ahrefs for SEO optimization, emphasizing its role in analyzing inbound links and targeting effective keywords. One advice he would give to his younger self on starting out his business is to reflect on his initial advertising strategy, advising a more generous investment for effective business promotion. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. 👇 Quotable quotes from our special Grow A Small Business podcast guest: Success is not just financial; it's about creating a business that allows you the freedom to live life on your terms - Olivier Wagner Balance is crucial; design a business that offers the freedom to shape your life as you wish - Olivier Wagner Creating a kickass culture involves giving employees the freedom to make decisions, even if they occasionally disagree - Olivier Wagner