The Leadership Enigma

Henry Hopkins is the co-founder of Accelerator Solutions focused on helping organisations understand and implement their Service Culture and Service Leadership. Each organisation must carefully decide what their service is and is not. Can you genuinely delight your customers all the time or do you need to be pragmatic and deliver consistently whilst occasionally delighting customers along the way?Henry explains that organisations need to ensure they have the correct listening systems in place in order to hear and action the customer 'moments of truth' which requires empathetic listening and a constant state of hyper vigilance. Henry will also outline the three critical ingredients for creating customer trust; clarity, consistency and confidence. Driving a real service culture will require every single person within your organisation to be aligned and committed. Don't miss this gem of an episode. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Jonathan Reichental is the former Chief Information Officer for the city of Palo Alto in Silicon Valley. He's the founder of Human Future, author of 'Smart Cities' and a global educator. Jonathan chats about the need for leaders and their organisations to recognise the risk of becoming irrelevant in an environment where VELOCITY, SCOPE and IMPACT are critical ingredients in a world of constant change. The 4th Industrial Revolution is just beginning and the third has not finished, so this episode is an absolute must for all leaders of any sized organisations to start to consider how we 'sense make', how we turn 'noise into signal' and how the convergence of technologies is an opportunity wrapped in ethical conundrums. Don't miss this episode. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Amy Lynn Durham is the author of "Create Magic at Work" and with the courage of her convictions she decided to leave corporate life and follow her passion to help leaders explore, understand and utilise their SQ (spiritual intelligence). Leaders must learn to behave and make decisions with wisdom and compassion regardless of the situation. Putting aside our egos and operating from a higher place creates untold benefits for ourselves and those we lead. The Great Resignation and burnout are issues impacting many sectors with people deciding to move roles and jobs to find leaders and organisations who are wise and effective change agents, where leaders make wise and compassionate decisions and where leaders understand that their world view is not the only world view. The world has and continues to change, we must too. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Danelle Barrett is a retired Rear Admiral in the US Navy and author of "Rock the Boat: Embrace Change, Encourage Innovation and Be a Successful Leader."Danielle has served her country from tours in Iraq to the disaster relief effort in Haiti. She has used multiple high stakes situations to think about her leadership in an ever changing environment. Danelle discusses the need to make speedy decisions with only a fraction of the available information, how she has always focused on what she can fix as opposed to those elements beyond her control. We also talk about how she has had to take off the shackles of what she thought she knew and challenge all of her assumptions whilst embracing the diversity of thought around her and creating a culture where truth to power was always allowed and encouraged. Don't miss this episode. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Brian Bachand was a Catholic Priest for 8 years, 4 of those years spent as the Private Secretary to a Cardinal from The Vatican. However, Brian decided to relinquish his role in order to follow his own desire to be, to do, to love and to impact the world. This is a heart warming episode as Brian discusses how the Pandemic has offered the world the gift of pause and reflection as we all start to consider our intention, purpose, connection and value proposition. Brian lives his belief of "when you stand in your truth and embrace what's in your heart, you are free to do what you want to do."At the end of this episode Brian also shares and gets me to participate in a simple exercise that he uses with leaders to create focus, grounding and energy. Enjoy.  Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Nick Holley a global educator and associate with the Corporate Research Forum having worked with over 100 organisations in 32 countries. The role of the Enterprise Leader is fundamentally different to leading a unit, function or region. Letting go of what has made you successful is frightening and counter intuitive. In fact, what made you brilliant is the hardest thing to let go of!However, there is no limit to what you can achieve if you don't have to take the credit for it. Join me as Nick outlines the 6 Mindsets of the Enterprise Leader:1. Tactical to Strategic 2. Bricklayer to Architect3. Problem Solver to Agenda Setter4. Player to Conductor5. Supporting Cast to Lead Player 6. Warrior to Diplomat Don't miss this high energy and lively episode. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Rishon Blumberg is an entrepreneur and co-author of GameChanger - How to be 10x in the talent economy. Rishon has worked with rock stars to tech stars and the first 10x he met and work with was the iconic Bruce Springsteen. The pandemic has changed the talent landscape and leaders must now deal with challenges such as 1. Super high turnover 2. Nothing and no one will go back to normal 3. Loyalties will shift, significantly4. Home will emerge as the new hub5. Remote work will move from emergency or luxury to necessity6. Instability combined with rapid change will require even more agility7. A sustainable pace (for everyone) will become non-negotiable. In this episode Rishon explains the importance of Purpose led businesses in order to attract and retain the best talent. He explains the concept of 'intentionality' the 'adaptability quotient' and the 'double hat world'. Don't miss this episode. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Anat Peri is a transformational coach, healer and Founder of Training Camp for the Soul. We know that leadership of self remains at the core of our ability to lead others and lead our organisations and Anat specialises in helping leaders remember how to heal themselves and regain their personal power. The pandemic has pressed the pause button on us all! Anat explains that we alll have a 'script' that we inherited by the age of 7. Sometimes we need some help to truly understand who we are, what we want and how we want to make an impact. In this episode Anat will outline the 5 Stages of Personal Transformation which include:1. Awareness2. Acceptance 3. Getting to the root of it 4. Release and Replace 5. Integration & Education. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Chris Daw QC (Queen's Counsel) is a barrister, author, broadcaster and non-executive director. Chris is involved in some of the most high profile cases in the English Courts and is not shy to ask the question 'why' as he probes the Status Quo. His latest book "Justice on Trial" suggests the closing of prisons, the decriminalisation of drugs and keeping kids out of the criminal justice system. Whilst Chris is not afraid to suggest extremes, he is forever the pragmatist and always seeks small wins and minimal gains during his insatiably curious journey through change. Leaders must be accountable for driving change during constant change and the pandemic has offered us a crisis of opportunity.  Chris talks about the need to avoid the 'hypnosis of the norm' and be curious to identify better ways of working, better processes and procedures, better people management systems whilst balancing humility, courage, vulnerability, inclusivity and empathy. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.

Gabrielle Dolan is a global speaker and author of 6 books, including her latest book "Magnetic Stories." We all have a personal brand but do we know what it is? What are the stories people share about us when we are not in the room? Is our personal brand being built deliberately or organically? Gabrielle shares some wonderful anecdotes from Barbie, to scuba diving to national swimming trials as we explore the process involved to become the master of your own brand. The power of storytelling is well known, so it's time for you to consider your story and your brand regardless of role, experience and aspirations. Watch & Subscribe: 👀 https://www.youtube.com/@theleadersenigma/videosListen & Subscribe: 🎙️ https://open.spotify.com/show/5NSnRyHzPmyY5OWhGzKU5Pwww.leadersenigma.com Hosted on Acast. See acast.com/privacy for more information.