Cracking Outbound

When you’ve been coached by the best, you carry that torch forward.David Boyle, founding partner at RevCentric Partners, shares how a passion for enablement and a history of working alongside sales legends led him to build a consulting firm focused on revenue performance. He reflects on the foundational lessons from PTC and BMC, and why those experiences shaped his approach to pipeline creation and talent development.In this episode, David breaks down the three failure points most CROs face and how to fix them with process, messaging, and consistent live coaching. He explains why sales messaging must be persona-specific, what real adoption looks like, and how great leaders hire and retain top talent by teaching the craft.In this episode, you’ll learn:How to measure pipeline strength with stage two metricsWhat real enablement looks like in practiceWhy coachability matters more than experience in hiringThings to listen for: (00:00) Introduction (02:04) Why sales legends stay in the trenches(04:56) Core habits learned at PTC and BMC(06:49) Three major breakdowns CROs face in pipeline(08:01) How to increase qualified meetings without hiring(09:22) Why most sales messaging never actually works(13:35) Why sales trainings fail without live coaching(17:29) What sellers really want from enablement teams(18:34) How great leaders turn playbooks into performance(22:11) The three must-have traits for every great seller(24:09) Non-negotiable traits every sales hire must have(28:11) Boyle’s response to skeptics of classic sales frameworks

Brian Hamor, CEO of BuyerExperience, shares how a missing answer in a board meeting sparked the idea for his company. He recounts his transition from pro basketball to startup operator and how he uncovered a major gap in how teams handle closed-lost opportunities.In this episode, Brian outlines why win-loss insights alone aren't enough and how revenue teams can turn lost deals into a repeatable growth motion. He explains the rebound funnel, what most teams get wrong after deals fall through, and how AI can be used to re-engage buyers with precision.In this episode, you’ll learn:How to operationalize a closed-lost motionWhat great rebound messaging actually looks likeWhy sales reps must become product expertsThings to listen for: (00:00) Introduction (01:44) From pro basketball to building GTM systems(03:04) The startup moment that sparked BuyerExperience(06:13) Who should lead win-loss: product marketing or sales?(08:33) Why insights aren’t enough without revenue impact(10:15) How top teams build systems to win back deals(12:06) Surprising feedback trends from closed-lost interviews(14:58) Modeling revenue upside from re-engagement programs(19:09) Turning buyer feedback into high-converting follow-up(26:14) Building value cases from AE input before outreach(28:06) When deeper outbound research is worth the effort(30:45) What’s next for BuyerExperience’s product roadmap

Rick Kickert, co-founder and CEO of revlogic, joins Todd Busler to share how his time managing million-dollar budgets shaped a radically different approach to sales. Now advising some of the fastest-growing SaaS companies, Rick brings a buyer-first lens to pipeline generation, sales enablement, and revenue process design.In the episode, Rick shares why chasing massive pipeline numbers often leads teams in the wrong direction, and what top reps do differently to cut through a noisy market. He reflects on a hard-earned lesson from a lost deal that changed how he thinks about differentiation, not as something you sell, but as something you show up with.In this episode, you’ll learn:Why forecasting problems often start with win ratesHow to make every sales stage buyer-facingWhat reps should stop waiting on marketing to doThings to listen for: (00:00) Introduction(02:50) Why most enablement teams get ignored(03:46) Metrics that actually move revenue forward(06:54) What buyers really want from reps(10:31) How and Why AppDynamics hired a buyer to sell(13:59) Impostor syndrome and finding your value(18:16) Mapping sales stages to buyer jobs(24:29) Standing out in crowded markets(30:34) Easy ways to differentiate as a rep(33:08) The painful lesson Rick never forgot

Kyle Asay, VP of Global Growth Sales at LaunchDarkly, shares his expertise on transforming outbound sales strategies. He reveals how he achieved a 142% pipeline increase and halved the time to first sale through strategic territory planning and account segmentation. Kyle discusses the importance of team buy-in and emphasizes the need for structured leadership without causing cultural whiplash. He also reflects on the significance of metrics in performance management and the journey of transitioning to a platform-focused selling model.

More pipeline doesn’t always mean more revenue.Austin Hitchcock, Senior Director of Account Development at Highspot, joins Todd Busler to reveal how he transformed a global ADR organization from product-market fit to a revenue-driving outbound engine. Austin shares the hard truth: more pipeline doesn’t always mean better pipeline. He discusses why conversion rates dropped as the team scaled, the impact of adjusting comp plans to reward qualified opportunities over meetings, and how aligning AE-SDR teams boosted performance on both sides.In this episode, you’ll learn:Why SDR comp plans might be hurting your win ratesHow to fix AE relationships without adding more headcountWhat a modern outbound motion actually looks like in 2025Things to listen for: (00:00) Introduction(01:48) Staying motivated through every company stage(03:51) Scaling SDRs fast and what broke(06:27) Why fewer reps improved outbound results(11:23) Pipeline quality doubled after redefining success metrics(14:48) What top ADRs do after booking meetings(17:10) Why pipeline obsession leads to bad decisions(22:14) How to spot and fix funnel conversion gaps(31:56) How internships fuel long-term sales talent(39:31) Career advice for SDR leaders feeling stuck

Isaiah Crossman, former CRO at Tropic, shares his unique journey from account executive to sales leader, discussing how he led his team through explosive growth. He reflects on the importance of finding the right product-market fit and how his approach to outbound sales evolved from his time at Wunderkind to Tropic.In this episode, Isaiah explains the key role outbound played in his success, the importance of refining sales messaging, and how consistent training and feedback shaped his team’s results. He also dives into the realities of balancing high-volume prospecting with personalized outreach.In this episode, you’ll learn:How to build a high-performing outbound sales teamThe power of consistent training and feedback loopsWhy outbound still works when done rightThings to listen for: (00:00) Introduction (03:06) Isaiah’s background and journey to Tropic(06:12) Joining Tropic as the first sales rep(07:34) The importance of outbound in building the pipeline(14:54) Why outbound is still effective in today’s sales environment(18:38) What differentiates top performers from the rest(25:56) Why generic outbound messaging fails and how to fix it(27:37) Swapping jargon for clarity in sales messaging(29:37) Rethinking disqualification: when pushing leads unlocks hidden value(32:38) A simple two-question framework for effective discovery(40:23) Planting differentiators early to beat your top competitor(43:48) Outpacing larger rivals through service and sales execution

Ryan Heinig, Chief Revenue Officer at 2X, shares his journey from leading top B2B SaaS companies like Qlik and AppDynamics to shaping outbound strategies at a growing tech-enabled services firm. He reveals how he successfully scaled outbound efforts by focusing on repeatable systems, strong leadership, and a balance of empathy and accountability.In this episode, Ryan discusses how shifting from SaaS to services changed his approach to sales, why sales reps must master discovery and qualification, and how to create a culture of high expectations while fostering autonomy.In this episode, you’ll learn:The secret to building a sustainable outbound systemHow to coach your team through real-time sales momentsWhy being empathetic but firm is crucial for sales leadershipThings to listen for: (00:00) Introduction(02:14) Evaluating the opportunity at 2X(04:46) Selling tech-enabled services vs SaaS(06:39) Hiring for curiosity and coachability(08:38) Balancing high expectations with empathy(14:03) Scaling outbound from AE to CRO(17:19) Maintaining PG culture across sales segments(19:25) Leading indicators for outbound success(23:29) Using AI to enhance research and outreach(28:27) Overcoming consistency challenges in outbound(35:31) Defining sales stages that align with buyer’s journey(40:04) Playing the long game in sales

Understanding your buyer changes everything.In this episode, Todd Busler sits down with Em Daigle, Founder & Chief Automation Officer at OTTO-MATES, to talk about what it really takes to sell to accounting and finance professionals.Em shares how her background in public accounting shaped her approach to go-to-market strategy, and why trusted relationships are the key to closing deals in this space. She unpacks what most sales teams get wrong about this audience, how to build long-term credibility, and the value of staying close to your customer.You’ll also hear how product knowledge, curiosity, and patience can transform how teams connect with technical buyers.In this episode, you’ll learn:Why understanding the buyer matters more than urgencyHow to build trust in long, complex sales cyclesWhy education and community are critical for growthThings to listen for: (00:00) Introduction(01:32) Selling to accountants starts with trust(04:06) Why automation needs a human lens(07:31) Learning from messaging that flopped(11:06) Aligning product and sales to win(15:01) Creative events that actually work(20:24) How accountants really want to buy(25:08) Curiosity as a sales superpower(30:36) Adjusting sales motion for new tech(34:00) Building trust through peer-led learning

Outbound sales strategies are evolving faster than ever with AI. The best teams are starting to look inward at their existing data.In this episode, Todd Busler, Co-Founder and CEO of Champify, explores the shifts in outbound sales, particularly the move from traditional email tactics to more personalized approaches. He discusses how cold calling is making a comeback, but with smarter, data-driven strategies behind it. Todd also shares insights on the role of centralizing outbound efforts and why volume-driven plays just aren’t cutting it anymore.It’s a thought-provoking discussion on what’s working in 2025 and beyond, and how companies can adapt their outbound strategy for better results.In this episode, you’ll learn:How the outbound sales landscape is changingWhy leveraging first-party data is key to successThe growing importance of smarter cold calling strategiesThings to listen for: (00:00) Introduction(02:06) The shift from email to cold calls(04:17) Centralized AI-first outbound model explained(05:59) Why automation is losing effectiveness(07:03) Leveraging first-party data for outreach(09:02) Re-engaging closed lost opportunities(11:10) Using closed data for re-engagement(13:52) Why first-party data gives an edge(16:53) The future of personalized outbound outreach

Rob Anderson, CRO at TitanX and former outbound strategist at Docebo and Gong, shares invaluable insights on optimizing sales development. He introduces the Three E Model—Effort, Efficiency, and Effectiveness—for managing SDRs beyond just booking meetings. Rob discusses the evolution of outbound sales strategies, emphasizing the shift to phone-first outreach and the power of client stories. He also explores the role of AI in optimizing BDR capacity and how centralized list-building can enhance sales productivity.