Love in Action

Today’s episode is made possible by TerraSlate. TerraSlate Waterproof Paper is waterproof, rip-proof, and recyclable — no more laminating sheets, and no more wasted paper. TerraSlate prints through any standard laser printer and can be written on with a regular ballpoint pen. From ocean dives to mountain summits, it’s trusted by the NFL, the U.S. military, and Michelin-starred restaurants to perform when nothing else does. If your work matters, make it last.   Visit TerraSlate.com and make your ideas indestructible.   Episode recap: In this powerful conversation with Mark C. Crowley, author of Lead from the Heart and The Power of Employee Wellbeing, we discussed the growing realization that employee engagement without well-being is hollow—and how genuine human connection, frequent feedback, and emotional awareness drive real performance.   Other highlights from the episode: Why belonging is the new foundation of well-being. How unresolved trauma shapes leadership—and how awareness leads to healing. Why resilient leaders embrace uncertainty and learn through “two-way doors.” How care and accountability together create workplaces people want to stay in.   Mark’s message is simple but radical: when people feel cared for, they thrive—and so do organizations.   Tune in to explore how leading with heart isn’t soft—it’s smart, strategic, and deeply human.   Guest Bio: With twenty-five years in the competitive financial services industry, Mark C. Crowley rose to national roles, earning Leader of the Year for his emotionally connected, heart-centered approach that drove exceptional performance and employee growth. His book Lead from the Heart (2011, second edition 2023) disrupted conventional management with research proving that traditional methods undermine employee achievement. Now taught in eleven universities, it ignited a global movement for humane leadership. In his new book, The Power of Employee Well-Being, he advances this vision, demonstrating that thriving teams fuel organizational success. Mark’s Lead from the Heart podcast, ranked in the top 1.5 percent globally, reaches 175+ countries.   Quotes: Feelings and emotions drive behavior. Engagement is literally a decision of the heart." "If you don't know yourself, how could you possibly manage other people? You're not well-informed." "Belonging isn't just connection. It's emotional safety, respect, and the freedom to be who you are." "When you make decisions, think about how they'll make people feel. That's what it means to lead with love." "The work experience should not be something people dread. Create a culture where people want to belong."   Key Takeaways Know yourself before you lead others. Reflect on your upbringing and motivations. Hidden childhood influences often shape your leadership habits. Clarify your values. Define what you stand for, and let those values guide every decision—even when it costs you short-term success. Build belonging. Create environments where people feel safe, respected, and accepted for who they are. Lead with love. You don't need to say "I love you" at work. You show it by caring about how people feel and treating them with kindness. Embrace uncertainty. Replace fear with curiosity and experimentation—model calm confidence during change.   Timestamps [00:02] The failure of the engagement industry [02:29] Mark's return to the show and his new book, The Power of Employee Well-Being [02:52] A childhood without love shaped a new kind of leadership philosophy [07:13] The evolution of "heart-based" leadership and why it's now mainstream [10:59] Why engagement hasn't improved in 12 years—and how companies got it wrong [16:51] Moving from engagement to well-being as a leadership priority [17:23] The first key drivers of well-being: Know thyself and know thy values [24:03] Why values matter more than performance—and the courage to protect culture [27:15] The most significant driver of well-being: Belonging and emotional safety [30:41] How to lead through uncertainty with confidence and hope [37:04] The link between childhood wounds and leadership behavior [41:52] Why workplace change is inevitable—and how well-being is the future [48:56] How to lead with actionable love every day [51:17] Why work should never be something people dread [53:13] Where to connect with Mark and explore his work   Conclusion: Mark C. Crowley's message is clear: the future of leadership depends on humanity. Employee engagement may have stalled, but well-being is the key to unlocking performance, retention, and innovation. When leaders know themselves, honor their values, and build genuine belonging, they create workplaces where people thrive. Leading with love isn't soft—it's strategic.   Links/Resources:  Website – https://markccrowley.com/ Book - https://www.amazon.com/Power-Employee-Well-Being-Engagement-Flourishing/dp/B0DRXGD4YK/ LinkedIn - https://www.linkedin.com/in/markccrowley/ Podcast - https://markccrowley.com/podcasts/  

Today’s episode is made possible by TerraSlate. TerraSlate Waterproof Paper is waterproof, rip-proof, and recyclable — no more laminating sheets, and no more wasted paper. TerraSlate prints through any standard laser printer and can be written on with a regular ballpoint pen. Powered by 100% renewable energy and recently named a Denver Broncos Small Business Partner, TerraSlate combines durability with sustainability. From ocean dives to mountain summits, it’s trusted by the NFL, the U.S. military, and Michelin-starred restaurants to perform when nothing else does. If your work matters, make it last.    Visit TerraSlate.com and make your ideas indestructible.    Episode recap:  In this Love in Action podcast episode, guest Ed Frauenheim discusses the concept of "confined masculinity"—the traditional view that men must be stoic, dominant, and self-reliant—which often leads to emotional suppression, poor relationships, and health issues. Ed shares his personal experiences, including a mild heart attack and a cancer diagnosis, as moments that forced him to reevaluate his own masculinity. He and co-author Ed Adams propose "liberating masculinity" as an alternative—one that embraces compassion, emotional expression, connection, and vulnerability. Their book, Reinventing Masculinity, outlines how this new model can lead to better well-being, stronger relationships, and more effective leadership. The conversation emphasizes that healthy masculinity is about balance—integrating both traditionally “masculine” and “feminine” traits. It’s not about rejecting strength, but expanding what strength means.    Guest Bio: Ed Frauenheim is a soulful storyteller, a writer, speaker, and consultant who has focused on workplace, technology, and culture matters for more than 25 years. His stories have been featured in USA Today, Harvard Business Review, and Fortune. Ed spent six years as director of content at Great Place to Work, the global consultancy that produces the annual Fortune 100 Best Companies to Work For list. His co-written book, Reinventing Masculinity, outlines the way to better well-being, stronger relationships, and more effective leadership.   Quotes  “Winning isn’t everything.”  “We’re told to be tough all the time. The truth is, we need to be tough and tender.”  “Clear courage today is emotional: naming pain, asking for help, and saying ‘I love you, man.’”  “Curiosity turns know-it-alls into learn-it-alls.”  “Liberating masculinity lets a man truly love—in every sense of the word.”    Takeaways  Name the trap. Confined masculinity prizes stoicism, domination, and lone-wolf myths; it shortens lives and weakens teams.  Practice the Five C’s.  Curiosity: Ask more, assume less.  Compassion: Start with self-kindness; pain is human, not a personal failure.  Connection: Men need men—find healthy brotherhood (walk-and-talks, groups, circles).  Courage: Include emotional and moral courage (own privilege, apologize, seek help).  Commitment: Build weekly habits (journaling, check-ins) so change sticks.  + Contemplation (BONUS): Prayer/meditation to return to your best self.   Lead with both/and. Tough-minded on standards; tender-hearted with people.  Model vulnerability. Leaders who share struggles (mental health, setbacks) unlock trust and performance.  Redesign rewards. Promote for humility, empathy, and learning—not just charisma and conquest.    Timestamps  [00:00] Marcel’s intro + why masculinity matters now  [04:00] Ed’s story: success on paper, struggle inside  [07:00] Health wake-ups: heart attack, cancer—and choosing help  [09:30] Defining confined masculinity (stoic, self-made, self-sacrificing)  [13:30] How we got here: history, culture, and alternatives  [18:00] The antidote: liberating masculinity & the Five C’s  [22:00] Self-compassion vs. self-pity; Kristen Neff’s insights  [27:00] Connection without shame: men’s groups that work  [31:00] “Tough & tender” leadership in action (ski industry example)  [36:00] Curiosity: from know-it-all to learn-it-all  [38:30] Role models at the top: soulful leadership that performs  [41:00] Homework: journal, join a men’s group, contemplation  [44:00] Women & promotion: why the wrong traits get rewarded—and how to fix it  [48:00] Faith in men: most guys are more supportive than we think  [50:30] Leading with love: start by listening  [51:30] Final takeaway: fuller lives are possible—for all of us    Conclusion: Ed Frauenheim’s story reminds us that true strength isn’t found in silence or self-reliance but in the courage to connect, feel, and grow. By embracing “liberating masculinity,” men can lead with both toughness and tenderness—creating healthier families, stronger teams, and more compassionate workplaces. Leadership rooted in love and curiosity fosters trust, innovation, and long-term success. As Ed’s journey shows, self-compassion and connection are not signs of weakness but pathways to wholeness. The future belongs to men who have the courage to lead with heart.   Links / Resources  Book: Reinventing Masculinity: The Liberating Power of Compassion and Connection (Ed Frauenheim & Ed Adams): https://a.co/d/clezbvM   Connect with Ed on LinkedIn: https://www.linkedin.com/in/ed-frauenheim-685294/  Website – https://www.edfrauenheim.com/   Substack (Ed’s Cancer Journey) - https://frauentimes.substack.com/  

Today’s episode is made possible by TerraSlate. TerraSlate Waterproof Paper is waterproof, rip-proof, and recyclable — no more laminating sheets, and no more wasted paper. TerraSlate prints through any standard laser printer and can be written on with a regular ballpoint pen. Powered by 100% renewable energy and recently named a Denver Broncos Small Business Partner, TerraSlate combines durability with sustainability. From ocean dives to mountain summits, it’s trusted by the NFL, the U.S. military, and Michelin-starred restaurants to perform when nothing else does. If your work matters, make it last.  Visit TerraSlate.com and make your ideas indestructible.    Marcel sits down with Kyle Ewing, CEO and founder of TerraSlate, a two-time Inc. 5000 honoree known for creating waterproof paper used by top restaurants and NFL teams. Kyle shares his journey from Olympic-level skiing to entrepreneurship and building multiple companies. He shares how his Inverted Pyramid Leadership model—where leaders serve their teams—drives TerraSlate’s success. He breaks down core values of grit, growth, focus, and candor, his “buy back your time” principle for scaling, and his Business Navigator Operating System for helping founders start and scale their businesses. Kyle also explores using AI as a “co-CEO”, documenting systems, and leading with clarity, kindness, and accountability.    Kyle Ewing is the CEO and Founder of TerraSlate. Under his leadership, TerraSlate has been featured in Forbes, The Wall Street Journal, USA Today, the Denver Post, and NPR, and twice named to the Inc. 5000 list of fastest-growing private companies. Beyond TerraSlate, Kyle also founded Big Island Honey, Windward Equity, and Cube Dynamics, and invests in Sustainability Partners to advance eco-conscious innovation. He blends business acumen with heart-centered leadership, reminding us that leading with love unlocks true potential. Kyle has been recognized with Business Elite’s “40 Under 40” and as a two-time Titan 100 award winner in Colorado.    Quotes  “Leading with love is doing the hard thing, not the easy thing.”  “Don’t delegate the task, delegate the outcome—and always state the why.”  “Clear is kind. The worst thing you can do to someone is delay feedback.”  “Culture isn’t soft. It’s the system that scales your company.”  “If someone else can do it for less than your hourly rate, delegate it right now.”  “AI doesn’t replace you. It replicates your thinking so your people can lead without fear.”    Takeaways  Flip the leadership pyramid: serve your team so they can serve your customers.  Document everything. Systems free people to lead with humanity. Delegate outcomes, not tasks, and always explain the purpose.  Build a “Co-CEO” AI system to preserve your company’s institutional knowledge.   Timestamps:  [00:00] Welcome and intro to Kyle Ewing  [03:00] From Olympic trials to business rebirth  [06:00] The origin of TerraSlate and waterproof paper  [10:00] Redefining leadership through service and empathy  [14:50] The four values driving TerraSlate’s success  [21:30] The art of delegation and owning the outcome  [26:30] Time hacking and the buyback rate  [29:30] Building a “Co-CEO” using AI  [33:00] Speed round: lessons, decompression, and legacy  [35:00] How to lead with love and practical kindness  [37:50] Why true networking happens in service, not events  [39:10] Closing: scaling business with heart    Links/Resources:  Website: kyleewing.com TerraSlate: terraslate.com Instagram: @kyleewingofficial LinkedIn: linkedin.com/in/kyleewing     

Episode recap:  In this episode, Marcel sits down with Wes Adams and Tamara Myles, co-authors of A Meaningful Work, to explore what truly makes work meaningful in the age of AI. Drawing from positive psychology and organizational research, they unpack how leaders can move beyond removing obstacles and instead foster environments of high well-being, challenge, contribution, and connection. They highlight the role of positive, timely feedback in reinforcing meaningful contributions and show how challenge, paired with strong support, creates a “zone of possibility” where people thrive. Together, they make the case that meaningful work is a business imperative. Listeners will walk away with actionable ways to spark purpose and connection in their own workplaces.  Guest Bio: Wes Adams, CEO of SV Consulting Group, partners with Fortune 500s and growing companies to develop leaders and create effective structures for high-performing teams. He researches positive psychology at the University of Pennsylvania, focusing on leadership practices that help employees thrive.  Tamara Myles is a speaker, author, professor, and entrepreneur focused on human flourishing at work. She helps leaders and organizations like Microsoft, KPMG, and MassMutual unlock meaningful work to boost performance, innovation, and resilience. As faculty at Boston College and at the University of Pennsylvania, her work shows that meaningful work leads to thriving teams and lasting impact. Quotes  “Leaders are responsible for almost half of each individual’s experience of meaning at work.”    “Community says, I matter here.”       Takeaways  Leaders must intentionally foster community, contribution, and challenge to create meaningful work.   Simple practices—like synchronized breaks, positive feedback, and development conversations—can transform team culture.   Timestamps [00:00] Marcel’s introduction: why meaningful work matters in today’s world    [04:19] Tamara’s personal story: what makes work meaningful (or not)    [06:26] Wes’s journey: purpose-driven work isn’t always meaningful    [09:33] Defining meaningful work and debunking misconceptions    [12:41] Has the meaning of work changed post-pandemic?    [23:43] Research on social connection and productivity    [28:22] The “friendship effect” and overcoming challenges together    [28:31] Contribution—understanding impact and purpose at work    [52:21] The power of saying “thank you” and recognizing others  Conclusion  Wes Adams and Tamara Myles make it clear: meaningful work is not about what you do, but how you experience it—and leaders play a pivotal role in shaping that experience. By focusing on community, contribution, and challenge, and by practicing care, feedback, and support, leaders can ignite passion and performance in every employee. The call to action is simple: start today, with small steps, to make work more meaningful for your team and yourself. The ripple effects can transform not just organizations, but lives.  Links Mentioned  Book: https://www.amazon.com/Meaningful-Work-Passion-Performance-Employee/dp/1541704533  Website: https://www.makeworkmeaningful.com/   Send Marcel a text message!

Episode recap:  Marcel sits down with Kimberly Davis, actor-turned-leadership coach and author of Brave Leadership. They explore her journey from the stage to coaching leaders worldwide, redefining what bravery means at work, and why authenticity and vulnerability matter more than ever. Kimberly shares strategies for courageous conversations, lessons from her TED talk, and her vision of helping 1 million people uncover their “super objective.” Along the way, you’ll learn how to focus on impact and bring more courage into your leadership.  Guest Bio: Kimberly Davis is the founder and author of Brave Leadership, where she champions emerging leaders and senior managers navigating today’s workplace. She shares her inspirational message of personal power, responsibility, and impact with organizations across the country and teaches leadership programs worldwide. Kimberly is Adjunct Faculty for Southern Methodist University’s Cox School of Business’ Executive Education Program. She’s also a TEDx speaker, and her book, Brave Leadership, named among Inc. Magazine's most impactful books, became an Amazon bestseller in Business Leadership and Motivation, and received the Benjamin Franklin Silver Award for Business and Career.  Quotes:  "Bravery is not the absence of fear—it’s the choice to move forward in spite of it."  "Authenticity isn’t about oversharing; it’s about aligning your actions with who you truly are."  "The leaders who will thrive in this new world are those who dare to connect, even when it feels uncomfortable."  Takeaways:  Stop trying to be the “perfect” leader—focus instead on being present and authentic.  Bravery is a practice: small, consistent choices to act with clarity and courage.  Connection is leadership currency—without it, influence falls flat.  Fear is natural, but it doesn’t have to run the show.  Leading bravely isn’t about heroics; it’s about showing up as your best, real self.  Timestamps:  [00:00] Welcome and introduction [01:07] Introducing Kimberly Davis and Brave Leadership [03:11] Kimberly's Journey from Acting to Leadership Training [07:19] From Onstage Leadership to Brave Leadership [12:36] Defining Brave Leadership in Today's World [17:36] Special Launch Announcement [22:21] Collaborative Leadership and Global Change [25:17] Authenticity in Leadership [26:32] Defining Authenticity in Leadership [27:53] The Role of Vulnerability in Leadership [29:02] Navigating Personal Vulnerability [30:38] Impact of Vulnerability on Leadership [44:07] Creating a Culture of Courage [46:23] Speed Round and Final Thoughts Conclusion:  Leadership today isn’t about following old scripts—it’s about writing a new one rooted in bravery and authenticity. Kimberly Davis reminds us that the leaders who will thrive in uncertain times are those who show up with courage, presence, and connection. By practicing bravery in small, intentional ways, we not only inspire others but also unlock our own potential to lead with impact.  Links: Now Be Brave - https://nowbebrave.com/ Website - https://brave-leadership.com/ Book: https://www.amazon.com/Brave-Leadership-Confident-Powerful-Authentic-ebook/dp/B077ZH91TG?ref_=ast_author_dp  LinkedIn - https://www.linkedin.com/in/kimberlydavisonst Send Marcel a text message!

Episode recap:  Today’s guest is Margaret Morre, MBA, co-author of The Science of Leadership: Nine Ways to Expand Your Impact. Margaret and Marcel discussed the translation of scientific research into practical leadership practices and the nine key leadership capacities. They explored concepts such as conscious leadership, mindfulness, and the "quiet ego," while examining specific leadership qualities and the importance of maintaining healthy relationships and fostering forgiveness in the workplace. The discussion concluded with conversations about shared leadership, the role of AI in leadership development, and the concept of love as an action in leadership contexts.  Bio: Margaret Moore, MBA, blends leadership, coaching, and science, including thirty years in C-suite roles, co-leading four successful start-ups in biotechnology and coaching, and two decades of professional coaching and coach training. For 25 years, she has been a prolific translator of science into coaching, training, and leadership practice. Margaret's vision for this book is to help bring scientists, leaders, and coaches together to foster leadership excellence and support everyday leaders far and wide. Quotes:  "Leadership is the highest expression of human endeavor. It’s a calling, a legacy."  "The more whole you are, the more you feel like you’re flying instead of trudging uphill."  "A relationship is a cycle of back and forth, empathy and compassion. The more relational leaders are, the more they can be influential."    Takeaways:  Reflect on your leadership: Are you developing capacities at the self, relational, and systemic levels?  Practice conscious leadership by cultivating presence and integrating your fears into strengths.  Build trust and influence by focusing on relationships, empathy, and forgiveness—not just transactions.  Embrace shared leadership by engaging people at all levels in vision, strategy, and implementation.  Take responsibility for shaping technology (like AI) with intention, values, and accountability.  Pause regularly to assess what your team or organization needs—compassion, agility, or a new perspective.    Timestamps:  [00:00] Introduction and the cost of poor leadership    [00:04] The science behind effective leadership    [03:43] Margaret Moore’s background and approach to translating research    [10:00] The nine leadership capacities and their organization    [12:41] Self, other, and systems-oriented leadership    [13:21] Conscious leadership and the quiet ego    [18:07] Example of conscious leadership: Astronaut Sunita Williams    [20:23] Relational leadership and the importance of trust    [34:21] The rise of AI and the need for responsible leadership    [40:07] Leading with love and values    [43:07] The power of pausing and choosing the right leadership approach    [44:48] Closing thoughts and resources  Conclusion:  Strong leadership today requires a blend of self-awareness, relational intelligence, and systemic thinking. Moving beyond rigid, top-down models allows leaders to create cultures of trust, meaning, and adaptability. The most effective leaders are those who continually grow, model their values, and choose the right approach for each moment. Real change starts with those who lead by example, shaping not just organizations, but the future of leadership itself.  Send Marcel a text message!

Episode recap:  Marcel and Josh explored the intersection of healthcare, leadership, and well-being, drawing on Josh’s experience as a physician and retired army colonel. They discussed the transition from clinical practice to leadership development, the importance of compassionate leadership, and the need for consistent, evidence-based approaches to improve both staff retention and patient outcomes. Themes included self-awareness, aligning leadership with personal values, listening deeply, and shaping culture intentionally. Josh emphasized making a business case for investing in healthcare worker well-being and caring for teams as a core leadership responsibility. The conversation also touched on humility, resilience, unity, and lifelong learning, with Josh sharing insights from his book A Prescription for Caring in Healthcare Leadership and personal reflections on resilience, humor, and values. Bio: Joshua D. Hartzell, MD, MS-HPEd, FACP, FIDSA, is a retired Army Colonel who spent 25 years in military medicine. He deployed as a Battalion Surgeon with the 82nd Airborne Division to Afghanistan. Dr. Hartzell has held numerous leadership positions throughout his career, including being Program Director for the Internal Medicine Residency and Assistant Chief of Graduate Medical Education at Walter Reed National Military Medical Center and Assistant Dean for Faculty Development at the Uniformed Services University. Dr. Hartzell is also a faculty member at the MGH Institute of Health Professions, where he teaches leadership development. A practicing Internal Medicine and Infectious Diseases Physician, he has devoted the last decade to developing leaders, training and teaching thousands of students, residents, and faculty within healthcare.  Quotes  “If we can improve leadership, that’s not only going to improve the lives of the people providing the care, it’s going to improve patient care.”  “Listening is your bridge to growth as an individual and as an organization.”   Takeaways  Make leadership development a priority in healthcare education and organizations.  Practice evidence-based self-care to lead with clarity and resilience.  Anchor decisions in values and balance care with accountability.  Timestamp  [00:00] Marcel’s personal story of toxic leadership in healthcare  [04:30] Dr. Hartzell’s military and medical background  [16:20] Burnout, turnover, and the cost of poor leadership  [20:15] Leadership training in medicine today  [42:10] The role of feedback in shaping culture  [47:25] Building a caring culture for the future of healthcare  Conclusion  Dr. Joshua Hartzell makes it clear that healthcare doesn’t have a medical problem, it has a leadership problem. Developing leaders who care deeply for their people is not optional, it is essential for patient safety, staff well-being, and long-term organizational health. His call is simple but urgent: invest in leadership early, practice self-care as a foundation, and create cultures where listening and accountability thrive. The future of healthcare depends on leaders who choose to care.    Links Mentioned  Dr. Joshua Hartzell on LinkedIn  A Prescription for Caring in Healthcare Leadership (Amazon, Barnes & Noble, major booksellers)  Marcel Schwantes’ website:  marcelschwantes.com Website - https://joshuahartzellmd.com/    Send Marcel a text message!

Episode recap:  Marcel and Kelly discussed the importance of love and compassion in leadership and the workplace, emphasizing how caring environments enhance performance and reduce turnover. Kelly shared her personal journey and experiences leading self-directed organizations, highlighting the benefits of treating employees as adults and activating their free will. They explored the shift from traditional leadership models to a more collaborative, coaching-based approach, where leaders focus on empowering and supporting others. Marcel and Kelly agreed that building a workplace culture centered on love and care not only benefits employees but also leads to better organizational outcomes and profitability. Marcel and Kelly also discussed the evolving landscape of diversity, equity, and inclusion (DEI) in the workplace. Kelly shared her personal experiences and insights, emphasizing that DEI is not about politics but about performance and participation. Guest Bio: Kelly Winegarden Hall is a leadership expert and business strategist who helps individuals and organizations move from surviving to thriving. As the founder of Live L.A.R.G.E., she brings 30 years of experience leading diverse teams and transforming struggling businesses into high-performing, self-directing organizations. Her new book is Love Works: Transforming the Workplace with Purpose and Authenticity.  Quotes  “When you start activating people’s free will and they know your hand is on their back, you will make more money. Your projects will happen faster, and those results are more sustainable over time.”  “Inclusion isn’t about being cozy, it’s about being yourself and being supported in doing so. Fierce inclusion means mastering trust and supporting people even when they fail.”    Takeaways  Treat people like adults: ask more questions than you give orders.  Shift from delegation to enrollment, activate free will, not subordination.  Build psychological safety so trauma and life challenges don’t derail performance.  Timestamps  [04:30] Kelly Hall’s story  [06:40] Why love at work  [13:30] From commanders to coaches  [18:30] The LIVE LARGE model  [24:30] The pinnacle of power  [36:45] Communicating with love  [39:50] Advice for CEOs  [51:00] Final reflections  Conclusion  Leading with love may sound unconventional in business, but it’s one of the most powerful ways to build trust, loyalty, and sustainable success. When leaders choose compassion over control and connection over command, they create environments where people feel safe to contribute their best. Love in leadership isn’t about being soft, it’s about being courageous enough to see people as whole human beings. In a time when workplaces are filled with stress and disconnection, choosing love can transform teams, strengthen culture, and unlock results that last.  Links/Resources  Website - Kellywinegardenhall.com LinkedIn https://www.linkedin.com/in/kelly-hall-0a23a11/ Love Works Book: https://www.amazon.com/Love-Works-Transforming-Workplace-Authenticity/dp/1964508282  The Empowerment Dynamic  https://www.amazon.com/POWER-TED-EMPOWERMENT-DYNAMIC-Anniversary/dp/0996871802  Send Marcel a text message!

Episode recap: This episode featured Garry Ridge, former CEO and Chairman of WD-40, who shared his personal journey and philosophy on creating safe, valued, and connected workplaces. As a true Servant Leader, Garry discussed the people-focused strategies that propelled WD-40 to have one of the highest employee retention rates in the world. Marcel and Garry covered topics such as leadership development, psychological safety, and the importance of building and maintaining a strong organizational culture through consistent effort and learning moments. Guest Bio: As CEO and Chairman of WD-40 Company for 25 years, Garry Ridge built one of the world’s most recognized brands by prioritizing trust, respect, and people-centric leadership. Now, as The Culture Coach, Garry helps leaders create workplaces where people feel valued and inspired. Through The Learning Moment, he partners with executives to build cultures of collaboration and purpose-driven performance. His latest book, USA Today's Best Seller, Any Dumb-Ass Can Do It, reinforces his belief that great leadership is simple—but not easy. Known as The Dean of Dumbassery, Garry champions “learning moments,” encouraging leaders to turn mistakes into growth opportunities. His core philosophy: when people feel safe, valued, and connected, they do their best work—and go home happy, strengthening families, communities, and the world. Timestamp [00:03] Introduction of Garry Ridge [04:40] Garry’s personal journey [06:58] The meaning behind the book title [10:07] Discovering servant leadership [14:58] Handling resistance to culture change [17:45] Creating psychological safety [20:27] The four pillars of a fearless tribe [23:38] The role of a leader [27:21] A memorable story from Wall Street [30:40] Protecting culture at all costs [31:05] Why WD-40’s employee retention soared Quotes “The three most powerful words a leader can say are: I don’t know.”  “Fear is the opposite of safety. We don’t make mistakes, we have learning moments.”  “Care is not about ping pong tables. It’s about helping people become the best version of themselves.”  “A leader’s job is to coach, not to take the bat and hit the ball.”  “Life’s a gift. Don’t send it back unwrapped.”  Takeaways Replace mistakes with “learning moments” to reduce fear and encourage innovation.  Build culture with care, candor, accountability, and responsibility not perks or slogans.  Protect your culture by removing toxins, even if they are high performers.  Lead as a coach: your job is to bring out the best in others, not to prove you’re the smartest.  Conclusion This conversation with Garry Ridge proves that culture is not a soft, secondary issue, it is the hardest, most important work of leadership. From turning mistakes into learning moments to protecting culture from toxins, Garry’s insights highlight how leaders can build organizations where people thrive and results follow. Remember his parting words: life is a gift, don’t send it back unwrapped. If you want more stories and tools from Garry, connect with him on LinkedIn or visit thelearningmoment.net.  Website - http://www.thelearningmoment.net/   LinkedIn - https://www.linkedin.com/in/garryridge/  Send Marcel a text message! Send Marcel a text message!

Episode recap: Uncertainty is where true leadership is tested. In this episode, host Marcel Schwantes reveals why courage—not clarity—is the skill leaders need most today. You’ll learn five practical ways to build courage: reframe fear, grow confidence, take bold steps forward, lean on allies, and stay calm under pressure. With real stories from coaching sessions and powerful leadership examples, Marcel shows how you can stop waiting for certainty and start creating it—so you can inspire trust, lead with confidence, and drive transformation when it matters most. To  dig deeper into a strategy-based discussion about building up more courage in your or your team’s leadership, book your free, 30-minute discovery call with Marcel here: https://calendly.com/marcelschwantes/discovery-call?month=2025-08  Bio: Marcel Schwantes is a speaker, author, and acclaimed executive coach with a global following. Marcel delivers presentations, workshops, courses, and coaching programs about the human side of business and how cultures of care,  connection, and belonging power companies to thrive and outperform the competition.  Quotes: "Courageous leaders don't wait for clarity—they create it."  "Courage doesn't mean you're fearless. It means you move forward with the fear because there's something bigger at stake."  "Confidence isn't magic—you have to build it. And the way to build it is through building your competence, because competence leads to better confidence."  Takeaways: Reframe your inner narrative during uncertainty by asking yourself what bigger opportunity or mission might be present.  Practice and role-play challenging scenarios to build real confidence and readiness for tough moments.  Take the next small step forward, even if you can’t see the whole path ahead.    Timestamps: 00:00 Introduction: Facing Uncertainty  01:02 The Importance of Courage in Leadership  02:14 Reframing Fear Through Story  03:38 Building Confidence Deliberately  05:52 Taking Action, Even Small Steps  07:04 Relying on Others for Support  08:21 Staying Calm Amidst Fear  09:46 Conclusion: Embracing Uncertainty    Conclusion: Courage in leadership grows through practice, reflection, and a willingness to approach challenges with steady effort. It is not about the absence of fear, but about learning to move forward despite it by taking consistent, manageable steps. Leaders who remain composed and thoughtful in uncertain times are better able to guide their teams with clear direction. In doing so, they create trust and inspire others to stay committed, even when the path ahead is difficult.   Links/Resources: The book: https://www.amazon.com/Humane-Leadership-Lead-Radical-Kick-Ass-ebook/dp/B0CWG3PTL4/ref=sr_1_1?crid=2GGNRCK8IGE9Q&dib=eyJ2IjoiMSJ9.MCvZounR42KoYlj36JrVeA.2nq6uw7LgXy_UsUHEJQmdFVO7jH4RVjNEKdZp75F-rk&dib_tag=se&keywords=ISBN+9781637427828&qid=1732028248&sprefix=isbn+9781637427828%2Caps%2C153&sr=8-1 Substack: https://marcelschwantes.substack.com/ LinkedIn: https://linkedin.com/in/marcelschwantes/ Twitter/X: https://x.com/MarcelSchwantes YouTube: https://youtube.com/@MarcelSchwantes1 Instagram: https://instagram.com/marcel.schwan Send Marcel a text message!