InsTech - insurance & innovation with Matthew Grant & Robin Merttens

ICEYE delivers what it calls “persistent monitoring capabilities for any location on earth” using synthetic aperture radar satellites. ICEYE’s data can be collected day or night and through cloud cover. Its constellation of 21 satellites enables it to capture images before, during, and after a flood event multiple times a day. Stephen Lathrope is the Global Head of Insurance for ICEYE and joined Matthew to discuss how ICEYE is expanding its offering from floods and into other natural perils, its ability to acquire information and the benefits of the geospatial platform. Talking points include: What synthetic aperture radar is and why it is important The advanced field testing happening to enable insights and imaging of wildfires How the team at ICEYE delivered data within 24 hours following the floods in Queensland How the company works with partners including Arturo, AXA Climate, Swiss Re and EigenRisk How its data is acting as the trigger point in parametric insurance services If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Define 'synthetic aperture radar' (SAR) and the benefits of using this for data collection Describe the process of capturing and delivering insights and imaging following natural catastrophes Summarise the relevance of SAR satellite data for the parametric insurance space If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 197 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

With so much new technology and data available to insurers, it’s becoming critical to have an effective way to enable insurers to access these solutions in one place. Appian is working across many industries, using a low-code platform that improves access to legacy systems, joins up multiple solutions and increases the speed of implementation.  Gijsbert Cox, Industry Leader Insurance for Europe, Middle East and Asia Pacific at Appian, joins Matthew to discuss examples of what the company is doing, closing the technology gap in insurance and lessons from working in the insurance industry for over 15 years. Talking points include:  Appian’s workflow, process mining capabilities and flowchart concept How the low-code platform is distributed, taught and integrated  How they worked with Aviva to provide Robotic Process Automation Takeaways from the Forrester report on the economics of low code and application installation Overcoming the challenges of streamlining technological business practices and connecting data Connected Insurance with Appian FNOL Whitepaper: Facilitate Faster Time to Close with Accelerated FNOL Operations GRC for Insurers: ESG and the Louder-than-Ever Call to be Agile More InsTech content featuring Appian is available on the company’s member profile page.  If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Describe what the technology gap in insurance is and explain what closing it would mean for the industry Summarise what low-code means and why organisations might choose the route of low-code applications Identify the challenges of streamlining technological business practices and connecting data If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 196 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Plnar’s technology platform allows users to capture detailed property and loss information on their phones, with the data being used by insurers to support underwriting and claim processes. Matthew speaks to CEO Andy Greff about how images captured remotely by policyholders are providing new insights on property characteristics, speeding up claims by removing the need for a home inspection and Plnar’s plans for further expansion.  Talking points include:  The importance of creating digital measurements when performing remote claims assessments How Plnar evolved during Covid-19  The importance of the policyholder and the role of “digital desk adjusters” in effective use of the system How developments in Artificial Intelligence enable essential loss details to be picked up when producing images from mobile phones 'Intelligent augmentation' vs Artificial Intelligence How Plnar is working with partners including CoreLogic Plnar is one of the companies featured in the InsTech report, Property Remote Claims Assessment: the 40 Companies to Watch, which is available to download on the InsTech website. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: List some of the core necessities for insurers when performing remote claims assessments Define a 'digital desk adjuster' and their role in an insurance organisation Compare the benefits and challenges of implementing intelligence augmentation and artificial intelligence approaches If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 195 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Matthew talks to Nick Martin, Portfolio Manager of the Polar Capital Global Insurance Strategy to learn about the characteristics of successful insurers - with a focus on established companies.  Talking points include: How leading insurers are using innovative technologies The significance of ESG, climate and cyber in both underwriting and investing Observations about the performance of insurtech companies that are trading on the public markets The power of compounding in investment and life in general Attracting talent into insurance Nick's personal view on the future of insurance and innovation  Polar Capital have asked us state that past performance is not a guide to or indicative of future results. More InsTech content featuring Polar Capital is available on the company’s member profile page. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: List some of the latest technological practices being implemented by leading insurance companies Explain the process of a compound interest investment and its benefits Summarise the key performance indicators observed for insurtech companies trading on the public markets If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 194 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Isabelle Santenac, Global Insurance Leader at EY, joins Robin on Podcast 193 to share her views on the future of insurance, digital transformation and why the industry needs to get better at attracting talent. The conversation covers the importance of 'human capital' to support automation and communicating career opportunities to people with digital and technology backgrounds. They also discuss how EY is supporting insurers in tackling legacy issues and emerging opportunities in ESG and embedded insurance. Talking points include: The importance of diversity and inclusiveness How to get younger workers interested in insurance Consumer expectations - why ESG matters The growth of ecosystems and open insurance Legacy investment vs greenfield development You can read more from Isabelle and EY about the topics discussed in this podcast by downloading the EY 2022 Global Insurance Outlook. More InsTech content featuring EY is available on the company’s member profile page on our website.  If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Explain the importance of ESG for insurers and some of the opportunities emerging within this space Describe some of the barriers faced by younger workers entering the insurance industry and how these can be overcome Summarise the benefits and challenges to consider for legacy investments when compared with greenfield developments If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 193 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

One of the strengths of using parametric insurance for climate-related perils and events is the ability to offer an immediate payout to policyholders who can’t afford to wait for financial assistance. AXA Climate Underwriter Mia Vioulès and Robert Schablik, Associate Vice President, Head of Global Risk Management Sales at CoreLogic, join Matthew to discuss how the two companies are providing parametric insurance for property damage and business interruption caused by hailstorms. The conversation covers how the technology behind the product works and the pain points being solved by parametric insurance. Talking points include: The data and triggers being used in CoreLogic’s hailstorm model Using parametric to overcome traditional barriers to underwriting hail Educating buyers on the potential of parametric insurance Working with clients and brokers to build appropriate coverage How the AXA Climate School helps clients understand their climate change exposures If you like what you are hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. More information and content from AXA XL and CoreLogic are available on their respective InsTech member profiles pages. The InsTech report mentioned in the episode, ‘Parametric Insurance in 2022 - the 150+ companies to watch’, will be released on Tuesday 14 June. The report is free to InsTech members and we are offering a 50% discount code to non-members who register before 14 June. If you would like to get regular updates on parametric insurance and climate-related risk developments, sign up to our Parametric Post and Climate Risk newsletters. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Discuss some of the typical pain points from climate-related perils and how parametric insurance offers a solution to those Identify the relevant data and information needed to build effective hailstorm models Explain the importance of companies understanding their climate change exposures If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 192 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Neil Eckert is a serial entrepreneur and pioneer in many areas of insurance and beyond. He was an early advocate for the benefits of digital innovation and had the vision to predict the need for companies to manage their exposure to carbon almost 20 years ago. Neil joins Robin to discuss how the insurance industry has changed throughout his career, how to recognise and respond to new opportunities in the climate space and his current work as Chairman of IncubEx and Conduit Re. Talking points include: Why the insurance industry is so reluctant to be truly digital Why he believes insurance is inextricably linked with climate change The genesis of IncubEx as an iteration of a carbon trading platform The role of carbon credits for insurers Where the next big opportunity in insurance lies Matthew's article, 'Data Disasters and Career Limiting Catastrophes' is available to read on LinkedIn. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Summarise the benefits and barriers to implementing digital operations within insurance practices Explain the relevance of carbon emissions and carbon trading to the insurance industry List some of the potential opportunities available for insurers within the climate space If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 191 page of the InsTech website or email cpd@instech.london to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Zesty.ai uses aerial imagery and artificial intelligence to assess the potential impacts of wildfires and other climate-related events on individual properties. Kumar Dhuvur, Co-founder and Head of Product, joined Matthew to discuss how the company helps insurers to understand climate risks and how personal experiences of wildfires in California led to the creation of Zesty.ai’s wildfire risk insights. Talking points include: The data sources being used to build risk models The benefits of assessing risk on the property level Using visual tools to help underwriters investigate property risks How Zesty.ai keeps up to date with structural changes to properties Making claims processing less wasteful You can get more information on the InsTech member profile page for Zesty.ai. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. More information on our next event, Making Payments Pay: Making the Most of Payments Technologies, is available from our Events section. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Describe how data and models are being implemented within the insurance industry to help mitigate climate risks  List some of the visual tools available for underwriters to assess property risk, explaining their benefits Summarise the ways in which insurers can allocate resources more efficiently when processing claims If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 190 page of the InsTech website or email cpd@instech.london to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Garrett Koehn is President at CRC Brokerage, and he is also an active investor, mentor and forward thinker on topics such as crypto, cyber and parametric. He joins Matthew to discuss the emerging trends in risk, investment and insurance. We find out about wholesale broking and the appetite of traditional markets for new risks. Companies discussed include Ensuro, AgentSync, Zenefits, Evertas, Stere.io, Beazley, and Lloyd's. CRC Group is one of the largest wholesale insurance distributors in the US. Its insurance offerings and practice groups include commercial property, casualty, professional lines, construction, energy, healthcare and hospitality. Talking points include:  How companies are valued and the problems of overvaluation The role of cryptocurrencies in investment and insurance Finding new asset classes to insure The impact of climate change regulation, reporting requirements and opportunities arising from the changes You can get more information on the InsTech member profile page for CRC Group. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. More information on the InsTech event, Making Payments Pay: Making the Most of Payments Technologies, is available on our website.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Define the role of wholesale insurance brokers in the relationship between clients, brokers and insurance companies Identify what investors and insurers need to consider when navigating around cryptocurrency market trends List some of the opportunities arising within the insurance industry due to climate change regulation updates If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 189 page of the InsTech website or email cpd@instech.london to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.  

Elizabeth Jenkin is the CEO of Nimbla, Co-founder of the women's network "Lift as you Climb" and is on the boards of Gallagher, Fidelis and the Women's Football Association. She joins Robin to discuss why she left her 20-year career as a broker with Aon and RFIB to join a start-up, how brokers and insurers differ and the importance of curiosity.  Talking points include:  The importance of the voice of the customer Factors that enable a company to scale effectively Embedded insurance What a good partner looks like Their 5-year tie-up with Accelerant Taking inspiration from role models and mentors You can also get more information on the InsTech member profile page for Nimbla. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Summarise the relationship between brokers and insurers, and some key differences in their practices Identify the factors a company needs to consider when looking to scale its business in the insurance industry Describe how companies can collaborate effectively with customers to enhance the quality of their offering If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 188 page of the InsTech website or email cpd@instech.london to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.