Nick Francis co-founded Help Scout, a customer service tool used by more than 10,000 businesses, in 2011. Since day one, this customer service software company has been fully remote, and today, they boast a team of about 90 people, with folks working from 70 cities globally. Nick’s mission in life is to build things that stand the test of time: products people love, a place people want to work, and a business with a far-reaching impact. Living in Boulder, CO with his wife Anastasia and dog Elvis, they love going on long walks and traveling whenever possible.Links to learn more about Nick Francis:Nick’s WebsiteHelp ScoutHelp Scout InstagramHelp Scout TwitterHelp Scout LinkedInNick's TwitterNick's LinkedInFollow us:twitter.com/wistiaSubscribe:wistia.com/series/talking-too-loud Love what you heard? Leave us a review!Relevant LinksCheck out Help Scout’s new video series, Against the Grain, which amplifies stories of for-profit businesses that believe in doing things for the greater good. Instead of typical business success stories centering around personal gain and ignoring the community, see the type of business success stories people should look toward and emulate.We want to hear from you! Write in and let us know what you think about the show, who you’d want us to interview on future episodes, and any feedback you have for our team.

Michelle Khouri is the CEO & founder of FRQNCY Media, host of The Cultured Podcast, and executive producer for Total Refresh, Raising the Torch, and several podcasts in development. Michelle has felt a deep connection to the world of sound since she was a toddler. She was a trained singer and musical theater performer before working in A&R for Interscope Records for a short stint. A decade-long career in marketing and communications unfolded before she founded FRQNCY Media, a first-of-its-kind company that seeks to make high-quality and intentional podcast production accessible to everyone. Since opening for business in 2018, FRQNCY has worked with The Coca-Cola Company, Apple, the Statue of Liberty-Ellis Island Foundation, Grady Hospital, SalesLoft, and many others.Links to learn more about Michelle Khouri:Michelle’s WebsiteFRQNCY Media FRQNCY InstagramFRQNCY TwitterFRQNCY LinkedInSubcribe and listen to Michelle’s podcast, The Cultured Podcast.Michelle’s InstagramMichelle’s TwitterMichelle’s LinkedInFollow us:twitter.com/wistia Subscribe: wistia.com/series/talking-too-loud Love what you heard? Leave us a review on Apple Podcast!We want to hear from you! Write in and let us know what you think about the show, who you’d want us to interview on future episodes, and any feedback you have for our team.

Mike Zani is CEO of The Predictive Index, an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. Sixty years of proven science, software, and a robust curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, and inspire greatness in their people anywhere in the world. Prior to The Predictive Index, Mike was CEO of ShapeUp, a social SaaS wellness platform that was sold to Virgin Pulse in 2014. An avid sailor, Mike began his career in marketing and sales with Vanguard Sailboats and was a coach for the 1996 U.S. Olympic Sailing Team. He holds a B.S. from Brown University and an MBA from Harvard.Links to learn more about Mike Zani: The Predictive IndexThe Predictive Index on LinkedInThe Predictive Index on TwitterMike Zani LinkedInFollow us:twitter.com/wistiaSubscribe:wistia.com/series/talking-too-loud We want to hear from you! Write in and let us know what you think about the show, who you’d want us to interview on future episodes, and any feedback you have for our team.

Recipient of the James Beard Foundation award for Outstanding Baker, Joanne Chang is the co-owner of both Flour Bakery & Cafe and Meyers + Chang in Boston, MA. In this episode, she opens up about the challenges she's facing during the pandemic, dealing with grief, and how she decided to reopen to keep her business alive. In an industry that thrives and survives on volume, Joanne shares what she's personally invested time in to continue making great food in a safe environment, and how social media has played a critical role in sharing a behind-the-scenes look with her customers.Links to learn more about Joanne Chang:Flour Bakery & CafeMyers+ChangMy Life in the Age of COVID: Award-Winning Boston Restaurateur Joanne ChangEmail: joanne@flourbakery.comFlour Instagram: @flourbakeryandcafeFlour Twitter: @flourbakerycafeFlour Facebook: @flourbakerycafeFollow us:twitter.com/wistiaSubscribe:wistia.com/series/talking-too-loudWe want to hear from you! Write in and let us know what you think about the show, who you’d want us to interview on future episodes, and any feedback you have for our team.

New episodes of Talking Too Loud come out every other week. Check it out and subscribe wherever you listen to podcasts. And visit wistia.com for more information and more shows from Wistia Studios.Follow us:twitter.com/wistiatwitter.com/csavageSubscribe:wistia.com/series/talking-too-loudWe want to hear from you!Write in and let us know what you think about the show, who you’d want us to interview on future episodes, and any feedback you have for our team.