Folding Towels - A Podcast for Massage Therapists with Jackie and David

Today Jackie and David delve into how to raise your prices without upsetting your clients (spoiler alert, a couple of them will probably get upset anyway). Raising your prices regularly is a good thing, especially as you do deserve to pay yourself well. Your costs are going up, and your clients know that too. We talk about things to do right, things that probably will upset your clients, and most of all a communication plan. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Today, Jackie and David chat with Peter Harman from HY.GIENE Australia about removing oily residue from towels and linen. Yes, we're talking about laundry again! Not just throwing your towels into the machine after work, but how to prevent oil build up, extend the life of your washing machine and most importantly fire prevention because of hot, oily towels. We read about it in the massage groups - oily towels frequently catch fire in hot cars and in dryers. HY.GIENE Australia has worked with the spa and hotel industry and also washing machine manufactures to develop specific washing products and a procedure to guarantee that your towels come out 100% free of oil, your washing machine lasts longer and that your fire risk is pretty much zero. Order through https://www.hygieneaustralia.com.au/ Discount code: 15OFFFOLDINGTOWELS Instructions for using the laundry products as mentioned at 13 mins. https://www.youtube.com/watch?v=49fgdk18MmY Complete Laundry Care System for Massage Therapists Laundry Products Viro.Giene Beauty.Giene Spa and Beauty Products Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Jackie and David delve into the importance of building trust with our clients through effective communication and understanding their health needs. This starts with taking a detailed history, which not only helps us to determine where and how we work, but it builds trust and helps to prevent us from doing something wrong. We talk about the necessity of intake forms, meeting client expectations upfront, using patients' names for connection, asking relevant questions based on their conditions and reading body language to gauge when further probing is needed. The key takeaway: always take your client's detailed history - it's not only beneficial but potentially lifesaving too! Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Join Jackie and David in this light hearted episode as they lament about how unpredictable and bat crap crazy the lead up to Christmas can sometimes be. From strategies to tackle last-minute cancellations to the importance of showing compassion. We cover a range of strategies to keep the peace even when you want to scream. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Explore the intriguing world of gift vouchers in massage therapy! Discover why navigating legal complexities is essential, from the three-year minimum expiry mandated by Australian law to concerns about non-redemption. Learn about trust, transparency, and ethical management, while ensuring client confidentiality. The discussion includes the pros and cons of vouchers and tips for effective record-keeping. Whether you’re a seasoned therapist or just starting, this knowledge could transform your approach to gift vouchers and enhance customer relationships!

In today's episode, David talks about a common challenge faced by massage therapists - non-attendance or no-shows and late appointment cancellations. It's a topic that affects us all at some point, and it can be frustrating, both in terms of lost income and disrupted schedules. But fear not, we've got you covered. Over the next 20 minutes, we'll explore the reasons behind non-attendance, the impact it has on your practice, and most importantly, effective strategies to reduce it. Whether you're a seasoned pro or just starting out, there's something here for everyone. We'll even tell you how to write a policy for yourself. So, let's get started on mastering the art of managing non-attendance in your massage therapy practice.

Jackie and David chat with Paul Averill owner of Rub Massage in Adelaide, and SA director of Massage Myotherapy Australia. You can connect with Paul here: https://rubmassage.com.au/about/paul-averill/ and find his podcast The Man Bits here: https://open.spotify.com/show/2YxZ6DN09oybOW7aAHPIj5 Paul started his career in corporate environments but felt drawn towards coaching roles within these settings. However, life had other plans for him when he survived the devastating Christchurch earthquake in 2011. This disaster changed his perspective on life significantly, pushing him towards embracing uncertainty and making drastic changes. Inspired by Cindy Kohler's advice about embracing uncertainty, Paul transitioned into massage therapy—a flexible career allowing him set his own hours and study at will without committing years to university studies like other health sciences required. His experience as an earthquake survivor also taught him valuable lessons about resilience and pragmatism—traits that have been instrumental in managing his business through challenging times including during the COVID-19 pandemic lockdowns. Despite initial apprehensions about buying a health business amidst a global health crisis, Paul took over Rub Massage from its founder Cindy with the belief that their work was essential as it positively impacted many people’s lives. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

The podcast discusses the importance of feedback in the massage therapy field and how to respond to negative reviews. They share stories of cost-cutting measures taken by United Airlines and the impact of small changes. The hosts talk about giving constructive feedback with love and the significance of responding to Google and Facebook reviews. They also discuss negative feedback from clients and the importance of handling it appropriately.

Do you you talk with your clients? Or do you work in blessed silence? In this episode of the Folding Towels podcast, Jackie and David talk about whether massage therapists should engage in conversation with clients during their massage sessions. If you were to read Facebook there are some pretty strong opinions out there on this topic! But it's not a simple yes / no! From using conversation as a therapeutic distraction, to seeking consent to knowing just when to keep shut up and let your client just be in the moment, to "those clients" that really enjoy a good chat because they find silence to be uncomfortable. Just don't forget your boundaries. Reading cues from clients, allowing conversations to naturally fade as clients relax, setting boundaries at the beginning of each treatment and ensuring clients feel comfortable to communicate their preferences. We also talk about the need to avoid inappropriate or burdensome conversations and the importance of respecting clients' desire for silence. Ultimately, it's about striking a balance between conversation and quietude to create a positive and relaxing experience for clients. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

In this conversation, Christine Knox, a practitioner and author from Health Leader Co, shares her inspiring journey from Scotland to Australia. She discusses her diverse background, including stints in visual merchandising and even working in helicopters. Christine emphasizes the challenges she faced while establishing her own clinic and making the bold decision to open a massage school amid the pandemic. Additionally, she highlights the importance of mentorship and resilience in her career, along with the increasing demand for online massage education.