Folding Towels - A Podcast for Massage Therapists with Jackie and David

Welcome back to 2024! Our Folding Towels podcast journey continues from a seasonally confused Adelaide. It's been quite the year—bushfires, floods, hurricanes—but here in South Australia, we're enjoying some greenery after December rains. Jackie has indulged in family time and movie marathons (shoutout to Gerard Butler). On a less thrilling note, she tackled overdue bookkeeping—a necessary evil for us small business owners. David also found himself wrapping up work on Christmas Eve; it seems there's no escaping those last-minute admin tasks. We both aimed for restful breaks—David introduced his son to snorkeling. Yet amidst relaxation lurked the inevitable: data migration woes as he switched booking systems and dropped his laptop. As we ponder our goals for 2024 with words like 'self-care' and 'reinvention', personal projects beckon. For Jackie, it’s finishing her client-focused massage book; for David, embracing professional development opportunities like Paula Nutting’s coaching and Chapman’s reflexes course. This year is about connection—overcoming professional isolation by expanding our therapist networks through social events rather than just educational ones. And let's not forget the excitement of upcoming conferences! Listeners can join our conversation anytime via our website or social media—we’re flexible and eager to discuss topics that matter to you. Don't forget to subscribe and share Folding Towels podcast with friends so they never miss out on an episode either! Here's to a fulfilling 2024 filled with growth, learning, laughter—and hopefully fewer dropped laptops! See you again soon! We mention the Stuart Hinds Facebook Group and also Paula Nutting Super Charged Therapist Join Paula's Mastery Mentorship Program⁠ - $33 per month ⁠Hands on classes Chapmans Reflexes⁠   Do you want to reach out to us? Head to our Website and fill in the contact form. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

So Jackie, where do you stand on Mariah Carey in your massage room? I'd happily stand on Mariah Carey if she asked me to ... but that's not what you mean is it! Our last episode for 2023 - a bit of banter, some Christmas fun, a big thank you to all our listeners around the world thank you for supporting us in our first year. We will be back in 2024 with a full calendar of episodes, some fabulous guests and more laughs. For now we have closed the laundry door. Merry Christmas and see you in the new year! Pentatonix - Little Drummer Boy Celtic Woman - O Holy Night The Idea of North - Hello   Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Jackie and David are joined by our special guest and friend, Paula Nutting from Your Musculoskeletal Specialist. In Paula’s own words, she’s a dinosaur – active in bodywork for at least 28 years, but previously an intensive care nurse.  She tells us how empathy fatigue led her on a journey through fitness training to a long and exiting career in bodywork.  Now massage trainer, lover of golf, industry mentor and former lecturer of the World Massage Association. Paula was inspired by the work of osteopath Frank Chapman and has adapted this work of neuro lymphatic bodywork and this is the work that she teaches online and in person We chat about how the industry has changed in the last 30 years, confidence in pricing, the importance of being both competent and confident in your work, and the amalgamation of state massage associations into one Australian body.  Paula pulls no punches – she’s as genuine as they come. If you are inspired by Paula’s story and want to know more, Paula teaches around Australia and overseas – she’ll be in Adelaide in February 2024, Melbourne in March 2024 and heading to Canada later in 2024. Find Paula on Facebook Find Paula on Instagram Send Paula an Email Join Paula's Mastery Mentorship Program - $33 per month Hands on classes Chapmans Reflexes   Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Do you remember when you were a brand new massage graduate? Jackie and David have recently visited a student clinic for massage. And at one of those appointments, a student requested this episode. Jackie and David reflect on getting started in the industry. We talk about: Going to work in a clinic vs working for yourself Saving for and buying good equipment Self Care Confidence and client conversations Finding a community Investing in your own education And taking classes while you figure out what you want your style to be Jackie even pushes David's buttons (just a little bit). Whether you've been around the block a couple of times (or maybe more), or you truly are just graduating (CONGRATULAIONS 🎉) the episode is a journey of discovery. SPONSOR: Get 15% off the entire range of products from our sponsor ⁠Hy.Giene Australia⁠ when you use the code 15OFFFOLDINGTOWELS at the checkout Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Jackie and David have a deep and meaningful about life, the universe and everything as they reflect on where they want to take their own practices, plan the year out ahead, their own personal journeys and the possibility of being eaten by a bear in the Appalachian Mountains. This is a personal and reflective episode to help you take the steps that you need to take so that your year is as fulfilling as it can be. Some of the things mentioned in today's episode: A Walk in The Woods Appalachian Trail Cats in The Cradle Pinky and The Brain Get 15% off the entire range of products from our sponsor Hy.Giene Australia when you use the code 15OFFFOLDINGTOWELS at the checkout Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

In this episode, Jackie shares that she is both slightly concerned by and also grateful for David's obsession with policy. Policies and procedures are not everyone's zone of genius, but the truth is, policy is something you can't escape and shouldn't ignore. We chat about why we need them, how they are useful, tips and tricks for writing them (spoiler alert - your association usually has templates that you can adapt). And we discuss in depth the three policies that you need to implement right now: Work Health and Safety, a Privacy policy and your Non Attendance and Late Cancellation Policies. We promise that it really isn't as painful as it sounds! Grab your pen and notebook and get ready to take some notes! Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Today Jackie and David delve into how to raise your prices without upsetting your clients (spoiler alert, a couple of them will probably get upset anyway). Raising your prices regularly is a good thing, especially as you do deserve to pay yourself well. Your costs are going up, and your clients know that too. We talk about things to do right, things that probably will upset your clients, and most of all a communication plan. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Today, Jackie and David chat with Peter Harman from HY.GIENE Australia about removing oily residue from towels and linen. Yes, we're talking about laundry again! Not just throwing your towels into the machine after work, but how to prevent oil build up, extend the life of your washing machine and most importantly fire prevention because of hot, oily towels. We read about it in the massage groups - oily towels frequently catch fire in hot cars and in dryers. HY.GIENE Australia has worked with the spa and hotel industry and also washing machine manufactures to develop specific washing products and a procedure to guarantee that your towels come out 100% free of oil, your washing machine lasts longer and that your fire risk is pretty much zero. Order through https://www.hygieneaustralia.com.au/ Discount code: 15OFFFOLDINGTOWELS Instructions for using the laundry products as mentioned at 13 mins. https://www.youtube.com/watch?v=49fgdk18MmY Complete Laundry Care System for Massage Therapists Laundry Products Viro.Giene Beauty.Giene Spa and Beauty Products Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Jackie and David delve into the importance of building trust with our clients through effective communication and understanding their health needs. This starts with taking a detailed history, which not only helps us to determine where and how we work, but it builds trust and helps to prevent us from doing something wrong. We talk about the necessity of intake forms, meeting client expectations upfront, using patients' names for connection, asking relevant questions based on their conditions and reading body language to gauge when further probing is needed. The key takeaway: always take your client's detailed history - it's not only beneficial but potentially lifesaving too! Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

Join Jackie and David in this light hearted episode as they lament about how unpredictable and bat crap crazy the lead up to Christmas can sometimes be. From strategies to tackle last-minute cancellations to the importance of showing compassion. We cover a range of strategies to keep the peace even when you want to scream. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc