Grow, Scale, Master

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at smartening up broken systems. They illustrate what a broken system is, how to test your systems and find better ways to do it, and why you should do annual checks with past clients and categorise market appraisals by problem type. They talk about meetings and managing risk by setting meeting rhythms. Josh describes his 'see something, say something' experience at the Hilton, and they discuss customer service and dress code policy at the Flamingo Room restaurant.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the future of property management. They talk about essential training for property managers, PM as a highly predictable business, the serious power of routine, building customer relationships behind the door, the squeaky wheel vs. loyal customers and the PM / BDM/PMGS relationship model. They continue with the power of automation and human moments, and channels to grow future talent. Josh relates his experience with 500 under management = 500 envelopes licked, Kon shares how effortlessly great experiences can be delivered, and they discuss VUCA world and the superpower of remaining calm.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at learning to surf the waves. They illustrate available supply vs. current demand, marketing vs. relationships for chasing buyers, creating supply for existing demand, and explaining market conditions to clients. They discuss sales results and price reductions, comparing and contrasting dual offers and what was originally paid for the asset. Josh shares his experience building out the Haus & Haus OS. Kon illustrates his leadership accountability theme 'better is better', and they reflect on the rise of short-form content.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine building brand uplift stories. They explain good brand knowledge as a tool, pitch points and numbers, and put it all together artfully and humbly to tell the story of your brand. Josh shares the common enemy vs. the role model approach, Kon reflects on the simplicity of watching masters at work, they examine their views on going all in on key relationships, and they discuss the most important relationships in their businesses and their lives.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on succession, entries and exits. They look at the pathway to partnership, a clear valuation methodology, slow buy-ins and sell-downs, growing shareholder value and share prices. They share about giving people the feeling of success, the tools to get there, and financial education along the way. Josh describes the effect of a smile, Kon reflects on the ease of getting things wrong, and they ponder their views on being thankful every day your feet touch the ground.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about understanding business basics. They comment on the flywheel for generating leads, providing customer feedback, knowing what to do to win, and gaining clarity around how to sell. They discuss identifying and doing more of what works. Josh illustrates thinking differently about little things that make a big difference. Kon reflects on the experience you provide to people. They examine the public display of wealth and what really matters.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon getting to clarity. They look at defining structure, knowing your big and little rocks, how to get it all done, using the power of No to avoid commitment creep, and monitoring and managing your energy. They talk about getting clarity around what you want to do and building the capacity to do it. Josh describes how people want relationships. Kon examines meeting the stakes to change the game, and they discuss their views on making the effort before enjoying the reward.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the importance of driving performance. They talk about becoming someone others want to be led by, teaching through micro-systems, why measurement matters for better coaching, and how to have powerful one-on-ones. They continue with Kon's skill of connecting people to vision, goals and dreams for powerful emotional energy. Josh relates how his experience with outsourcing excellence changed him, and they discuss thinking through what happens in business and becoming a magnet for Landlords.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at adversity and how it can be the greatest teacher. They define the things that create adverse situations, the power of having or being a mentor, creativity and challenges, and having a go-to when things don't go your way. They discuss developing resilience and a powerful mindset. Josh shares his experience with the power of saving and the exit to Canberra, Kon illustrates persuasion with class, and they reflect on not enough planning and seeing the bigger picture.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss shaping your emerging teams. Kon explains how to grow great co-agents and operational team members, Josh looks at the role of systems and meeting rhythms, and they note attributes of high performers inside teams. Josh shares how Julie at the dry cleaner plays a psychologist's role in his life. Kon reflects on fish and chips and winning customers, and they examine their views on Michelin Star ratings and why a tyre company created the world's best restaurant rating service.