

The Association Podcast
Jake Toohey, Ben Muscolino, Gretchen Steenstra
Jake Toohey (Adage Technologies), Gretchen Steenstra (DelCor) and Ben Muscolino (Breezio and AMS Geek) bring you The Association Podcast. With a combined five decades of experience in the association tech space, they explore challenges facing associations and bring fresh ideas to address them using strategy, design, analytics, and technology.
Episodes
Mentioned books

May 6, 2024 • 53min
Empathy and Innovation: Transforming Associations with Ted Davis
On this episode of The Association Podcast, we welcome Ted Davis, Director of Digital Experience and Strategy at the National Association of Corporate Directors (NACD) and an adjunct at NYU. Ted shares his journey from working in lifestyle magazines and beauty to embracing Digital Transformation in the association market. We discuss the strategic shift towards a digital-first organization at NACD, the value of education through Ted's lens of teaching digital marketing at NYU and adapting to associations' unique pacing and culture. We also explore the importance of empathy in marketing, the transition from a commercial to an association mindset, and how associations can benefit from corporate practices without losing their community focus. Mabel gets us into a deeper discussion on the future of marketing and keeping things simple within organizations.

May 1, 2024 • 1h
Navigating Waves of Change with Don Dea
Discover the remarkable journey of Don Dea, a key figure in the association industry, as he shares experiences ranging from corporate leadership at Xerox to impactful contributions in nonprofits like America's Vet Dogs. We discuss his perspectives on governance, technology, leveraging volunteers, insights on Digital Now, educational empowerment, community engagement, and leadership wisdom.

Mar 13, 2024 • 56min
Association Branding: What is Your "One Thing"? with Justin Bieganek
On this episode of The Association Podcast, we have special guest Justin Bieganek, Creative Director & Founder of Mercury Creative Group. We discuss the journey and strategic work involved in brand building and management, especially for associations. Justin shares his experiences building Mercury Creative Group and also shares insights into the value of developing a singular brand focus, the client-side perspective, decision-making issues, maintaining brand relevance, and the use of Artificial Intelligence (AI) in enhancing brand design and communications. We also get into the contrast between working with for-profit and non-profit organizations.

Feb 27, 2024 • 52min
Netflix-inspired Non-Dues Revenue Success for AANA with Christine Nogal
On this episode of The Association Podcase, we welcome Christine Nogal, Chief Operations & Business Development Officer at the Arthroscopy Association of North America. We discuss her unconventional path from music to association management, AANA's Think Tank for innovation, and the successful implementation of a Netflix-style subscription model for AANA's online learning. We also talk about the importance of simplicity in user experience and decision-making, the value of team input, and the surprising diversity of their subscription model's user base. Special thanks to Lauren Janik from Impexium for stepping in for Gretchen as our guest host!www.impexium.com

Feb 21, 2024 • 1h 20min
Association Decision Making in the Era of AI with Rob Barnes, MBA, CAE
On this episode of The Association Podcast, we welcome Rob Barnes, MBA, CAE, and the CEO of BettyBot. We discuss how his company's AI product enhances the accessibility and utility of knowledge repositories maintained by associations. We learn how BettyBot can ingest an entire knowledge base to provide precise, verified information to users instead of forcing them to navigate through traditional search results. We also get into the importance of associations considering their digital strategies, emphasizing how artificial intelligence technology allows for a more efficient, responsive service that addresses users' immediate needs. Finally, we touch on the changing paradigms in decision-making within associations and advocate for a user-based approach.

Feb 12, 2024 • 35min
Private Equity & Venture Capital Process and Impact on the Association Tech Market with Tim McLoughlin
On this episode of The Association Podcast, we welcome seasoned venture capitalist, Tim McLoughlin, Managing Partner at Cofounders Capital to share his insights on software investment, particularly in the association market. We discuss the differences and resemblances between Private Equity (PE) and Venture Capital (VC). Tim explains the concept of 'fund size' and its implication in investment decisions and walks through his fundraising experience. We go on to address the surge in AI applications in business solutions and Tim's advice to entrepreneurs to focus on solving real-world problems and making a difference. Finally, we talk about trends in software procurement, investment cycles, and the importance of nurturing relationships.

Jan 30, 2024 • 59min
The Fusion of Technology and Association Services with Impexium's Patrick Dorsey
On this episode of The Association Podcast, we welcome repeat guest, Patrick Dorsey, Senior VP of Marketing at Impexium. We explore the transforming landscape of association technology. Discussions range from Impexium's significant growth and the role of AI, to customer service, marketing, and the importance of good client relationships. We get some insights into the company's journey from a startup to a mature organization, its management of acquisitions and resources, and highlight the ways they anticipate client needs. www.impexium.com

Jan 11, 2024 • 50min
Behind The Mic: Association Podcasters Unite To Discuss and Explain The “Why”
On this episode of The Association Podcast, our own Ben Muscolino, CEO of Breezio and Founder & CEO of AssociationWire, which includes AMS Geek, Data Sangria, and other industry brands, joins other Association Podcasters and industry thought leaders to discuss each other’s approach to their own association industry podcast, why they do it and much more. Stories of past episodes, past guests, and different podcast formats make this episode a little bit of a peak behind the mic of some of your favorite association industry podcasts and personalities. The episode is led by Dave Coriale, CAE and President at DelCor Technology Solutions, and joined by Dave Will, Co-Founder and CEO of PropFuel, Joanna Pineda, Founder, CEO and Chief Troublemaker at Matrix Group International and last but certainly not least, the “OG” of association podcasting, KiKi L’Italien, VP of Marketing & Community at Big Red M and Editor-In-Chief for the well-known brand, Association Chat.The Association Podcast: https://podcasts.apple.com/us/podcast/the-association-podcast/id1553363203 Ben Muscolino, CEO of Breezio and Founder & CEO of AssociationWire which includes AMS Geek, Data Sangria www.breezio.comwww.associationwire.comAssociation Chat Podcast:

Dec 14, 2023 • 57min
Embracing Change and Driving Innovation in the Association World with Alex Mouw, CAE
On this episode of The Association Podcast, we welcome Alex Mouw, CAE, Principal Strategic Advisor at AWS for Nonprofits. We discuss Alex's background, getting into the association market when she was six years old and the work she is doing at AWS. After learning about the onboarding and interview process at Amazon, we chat about the challenges of siloed organizations and data in associations and how to best centralize data for better engagement. We also cover the importance of diversifying revenue in the association space, the impact of AI and machine learning, and the use of voice technology in exhibits. AWS for Nonprofitswww.aws.amazon.com/npoAWS IMAGINE Grant Programwww.aws.amazon.com/government-education/nonprofits/aws-imagine-grant-program

Dec 1, 2023 • 1h 3min
Tech & Trust: Navigating Digital Transformation in Associations with Rob Katchen
On this episode of The Association Podcast, we talk with Rob Katchen, Senior Vice President of Information Technology at the American Academy of Pediatrics. We get Rob's perspective on the role of technology in associations, focusing on the continuous journey that is digital transformation. We discuss why he advocates for honesty and open communication with stakeholders, emphasizing trust and accountability. We also discuss his insights on the transition from the for-profit world to the non-profit world, how that shapes his role at the Academy and his expectations for vendors and partners.www.aap.orgwww.healthychildren.org