

Performance Matters | A 5 Moments of Need® Podcast Series
performancematters
This podcast series dives deeper into the 5 Moments of Learning Need®.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Mentioned books

Nov 11, 2019 • 21min
From Design to Measurement: An ID’s 5 Moments of Need Journey
It's the first Performance Matters episode of its kind. Co-host, Bob Mosher, speaks with Sue Reber, one of the world's top 5 Moments of Need designers, on: the 5 Moments methodology, how it differs from other approaches, and the how and why around shifting mindsets to performance-first.
Listen, or download now, for Sue's advice on how to successfully design for each of the 5 moments.
For more resources visit our website, join in on the conversation, or subscribe to this Performance Matters podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Oct 23, 2019 • 24min
Methodology Matters | Answers to Hot + Common Questions
You asked; we answered.
In this episode Dr. Conrad Gottfredson answers your burning questions around instructional design at the speed of change. Below is just a taste of what you wanted to know.
What is The 5 Moments of Need process?
How does The 5 Moments and workflow learning relate?
What is the difference adaptive and personalized learning?
How do you transition from designing formal to informal learning?
When should adaptive learning be explored over more traditional learning models?
Have a question that wasn't answered? Email us!
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Oct 21, 2019 • 13min
Measurement Matters | Connecting the Dots
Our first Measurement Matters episode is hosted by Conrad Gottfredson who talks through how to connect the dots between training and the workflow.
{Spoiler Alert: it requires a mind shift!}
Listen, or download now, for more on this critical performance piece--measurement.
For more 5 Moments of Need resources be sure to visit our website, join in on the conversation, or subscribe to this Performance Matters podcast for the latest episodes.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Oct 14, 2019 • 31min
Strategy Matters | A Change Chat with David James
Bob Mosher sits down with the CLO of Loop, David James, to discuss 'change' and why now, more than ever, it is important for us, as L&D leaders, to be better at it.
Listen as the two talk new roles, skill sets, priorities, and technology - and how they each relate to change.
Learn more on how to shift to a "performance first" mindset by listening, downloading, and sharing this episode.
For more 5 Moments of Need resources be sure to visit our website, join in on the conversation, or subscribe to this Performance Matters podcast for the latest episodes.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Sep 27, 2019 • 30min
Performance Matters | Leading Change
This episode focuses on a critical leadership matter--leading change. Listen to Conrad discuss this 'gateway competency' with Dr. Timothy R. Clark, the founder and CEO of LeaderFactor, who shares his work and counsel on how we can effectively take on, and lead, change within our organizations.
Listen or download now.
For more 5 Moments of Need resources be sure to visit our website, join in on the conversation, or subscribe to this Performance Matters podcast for the latest episodes.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Sep 19, 2019 • 23min
Strategy Matters | Managing Change
This Strategy Matters episode speaks to the toughest adopter when transforming learning--L&D.
Bob Mosher and Conrad Gottfredson talk through the misunderstandings and points of resistance that need to be addressed when embarking on this change management journey.
Listen or download now.
Looking for more 5 Moments of Need resources? Visit our website, join the conversation, or subscribe to this Performance Matters podcast.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Sep 2, 2019 • 25min
Strategy Matters | Workflow Learning
True workflow learning happens in parallel with getting work done. It instructs, informs, and supports—all while the employee is performing work.
Listen as Bob Mosher and Conrad Gottfredson discuss how we design for, and implement, true workflow learning.
Looking to develop your skills and truly design for each of the 5 moments of learning need? Become a Certified Designer.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Aug 28, 2019 • 28min
Experience Matters | St. Vincent Health System
In this Experience Matters episode we speak with 5 Moments of Need trailblazer, Molly Petroff, about her transformational work at St. Vincent Health System. She discusses her projects, challenges, and recommendations for starting out, and navigating, The 5 Moments of Need journey.
For more resources visit The 5 Moments of Need website.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Aug 14, 2019 • 19min
Technology Matters | AskDelphi
In this Performance Matters Series episode Bob Mosher speaks with technology partner, AskDelphi's Robert Bezemer, on their approaches to, and technology around, workflow learning.
This is the first of many episodes that will focus on the technology needed to implement a 5 Moments of Need solution.
More information on our technology partners, and how they fit into the implementation process, can be found here.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jul 8, 2019 • 30min
Performance Matters | Convincing Stakeholders
This episode discusses best practices around seeking and receiving the buy-in needed to start making the change to a performance-first methodology and mindset.
Bob Mosher and Conrad Gottfredson share tips, data, and next steps on who to talk to and how.
Download Now.
Listening Time Commitment: 29:58.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.